وظائف help desk

Provide first-level contact and problem resolution for all users with hardware, software, and application problems. Responding to queries via chat, email, or phone Perform troubleshooting through...

Location:             Pyramids Heights/ Heliopolis Reports to:          Manager, IT Support Purpose:   Responsible for maintaining a smooth operation of all IT related devices &...

Maintain the daily performance of computer systems.Respond to email messages for employees seeking help and provide prompt responses to questions from employees.Provide technical and troubleshooting...

Experience: 2–4 years (Real Estate experience). We are looking for a dedicated and skilled IT Helpdesk / IT Specialist to join our team and provide technical support across the company. The ideal...

Install, configure, and maintain software and hardware components of a computer and network systems for all end-user software applications (Windows, MS Office, Antivirus, Outlook, etc.).Troubleshoot...

Requirements: - Basic understanding of SQL and databases - Basic knowledge of computer networks (IP, DNS, DHCP) - Experience with Windows installation and troubleshooting - Proficient in Microsoft...

Provide first-level technical support to end-users, resolving hardware, software, and network issues promptly.Install, configure, and maintain desktop computers, laptops, printers, and other IT...

Installs and configures computer workstations for specialized classroom use. Connects workstations to servers and participates with others to connect with networksInstalls,...

Provide first-level contact and convey resolutions to users’ issues.Apply Best Practices and align the service catalogs.Properly escalate unresolved queries to the next level of support.Track,...

Providing Technical Support: Serving as the first point of contact for users seeking technical assistance via phone, email, or chat.    Troubleshooting: Diagnosing and resolving hardware and...

  is seeking an enthusiastic and driven Entry-Level IT Maintenance Technician to join our dynamic team! This is an excellent opportunity for recent graduates looking to launch their IT career in a...

Follow up with employees post-troubleshooting to ensure full restoration of IT system functionality and user satisfaction.Install, configure, and update hardware and software components based on...

 Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful...

● Provide first level contact and convey resolutions to customer issues● Properly escalate unresolved queries to the next level of support● Track, route and redirect problems to correct...

• Maintain help desk support and resolve problems to the end user’s satisfaction. • Check and respond quickly and effectively to requests received through the IT helpdesk and Phone and remote...

. Coordinate IT activities, including help desk operations, project implementation, and vendor management. . Monitor and track open issues, ensuring timely resolution and escalation where necessary....