Ticket Agent Jobs in Egypt

<p>Craft Aviation and Tourism Company</p><p>&nbsp;</p><p>Staff needed to join the team in the following areas:</p><p>Required Tasks:</p><ul><li>Issuing and managing hotel reservations.</li><li>Issuing and managing flight reservations and following up on modifications and cancellations.</li><li>Marketing domestic tourism programs.</li><li>Marketing international tourism programs.</li><li>Dealing with embassies and completing visa procedures.</li><li>Communicating with clients and providing appropriate tourism consultations.</li><li>Preparing price quotes and tourism programs.</li><li>Following up with clients after booking to ensure their satisfaction.</li></ul><p><br>Requirements:</p><ul><li>Previous experience in the field of aviation and tourism.</li><li>Proficiency in English, spoken and written.</li><li>Proficiency in using computers and MS Office programs.</li><li>Good communication and sales skills.</li><li>&nbsp;</li></ul><p>&nbsp;</p>

Wonder Travel (NDC Portal) Hiring! Ticketing agent. Cairo (Maadi).<br>✅ Requirements: • Bachelor’s degree. • English level B1 or above. • GDS experience in Amadeus or Galileo. • 0–1 year experience.<br>???? Details: • Office-based, 8-hour rotational shifts. • 1 day off per week (rotational). • Paid training period. • Social & medical insurance. • Fixed salary + commissions + KPI incentives. • Immediate hiring.<br>???? How to Apply:Send your CV to salma.elsawy@wondertravel-eg.comor Whats App: https://wa.me/01023338528Be part of our friendly & supportive team!

Job Title: Senior Airline Ticketing Agent Industry: Travel Arrangements & Tourism Location: Nasr City, Cairo – Onsite Employment Type: Full-Time Experience Required: Minimum 5+ Years (Strictly Required) Working Hours: 10:00 AM – 6:00 PM Saturday to Thursday]Probationary Period: 3 Months Benefits: Social Insurance (Applicable after successful completion of the 3-month probationary period) About the Role We are seeking a highly experienced and detail-oriented Senior Airline Ticketing Agent to join our travel agency in Nasr City. With over 5 years of hands-on experience, you will be the backbone of our ticketing operations, responsible for issuing, reissuing, and canceling airline tickets while providing expert consultation to our clients. This role requires in-depth knowledge of GDS systems, fare rules, and international ticketing regulations. You will also play a key role in mentoring junior staff and ensuring the highest level of service delivery. Key Responsibilities Ticketing & Reservations:Issue, reissue, reroute, and cancel domestic and international airline tickets across all major carriers. Apply complex fare rules, taxes, and exchange calculations accurately to maximize client value and agency profitability. Handle group bookings, seat assignments, meal requests, and special service requests (SSRs). Manage ticket exchanges, refunds, and involuntary reissues due to schedule changes, cancellations, or irregular operations (IROPS). Customer Service & Consultation:Serve as the primary ticketing expert for walk-in and corporate clients, providing professional advice on the best routes, fare options, and travel policies. Handle complex client inquiries and resolve ticketing-related issues and disputes efficiently. Maintain strong relationships with airline representatives to stay updated on promotions, contract fares, and policy changes. System & Administrative Management:Utilize advanced GDS platforms (e.g., Amadeus, Sabre, or Galileo) to manage daily ticketing operations with speed and accuracy. Ensure compliance with IATA regulations and internal quality standards. Maintain accurate records of all transactions, payments, and documentation. Prepare daily sales reports, reconciliation reports, and revenue tracking for management review. Training & Support:Assist in training and mentoring junior ticketing agents on GDS usage, fare construction, and customer service best practices. Support the team by troubleshooting difficult ticketing scenarios and providing technical guidance. Requirements & Qualifications Experience: Minimum of 5+ years of proven experience as an Airline Ticketing Agent, with at least 3 years working in a travel agency or GSA environment. GDS Proficiency: Expert-level proficiency in Amadeus is mandatory (Sabre or Galileo may be considered, but Amadeus is highly preferred). Education: Bachelor’s degree in Tourism, Business, or a related field is preferred. IATA/UFTAA certification is a strong plus. Knowledge: Deep understanding of international airline fare structures, ticketing timelines, refund policies, and IATA/BSP regulations. Skills:Exceptional attention to detail and numerical accuracy. Strong communication and negotiation skills in both Arabic and English. Ability to work under pressure and handle high-volume transactions during peak seasons. Proficient in Microsoft Office (Excel, Outlook). Availability: Must be available to work onsite in Nasr City on a full-time basis.

Key Responsibilities:Handle domestic and international flight reservations, ticket issuance, reissuance, refunds, cancellations, and amendments. Advise customers on flight schedules, fares, baggage policies, airline rules, and available travel options. Respond to customer inquiries professionally through calls, emails, and other communication channels. Ensure all booking details, passenger information, and ticketing transactions are accurate. Coordinate with airlines and relevant internal teams to resolve booking issues and customer complaints. Maintain updated knowledge of airline fares, policies, routes, promotions, and reservation systems. Follow company procedures for payments, ticket delivery, and customer documentation. Maintain accurate records of bookings and completed transactions.<br>Requirements:Minimum 2 years of experience in airline reservations and ticketing. Experience using airline reservation systems is required. Strong knowledge of ticketing procedures, fare rules, changes, cancellations, and refunds. Good communication and customer-service skills. Attention to detail and ability to work accurately under pressure.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Sutherland is a leading global technology and business services company focused on&nbsp;<strong>AI, automation, cloud solutions, and data analytics</strong>. It helps organizations modernize their operations, improve customer experiences, and achieve long-term growth.</p><br><p>Through its&nbsp;<strong>digital solutions and flexible service models</strong>, Sutherland combines technology and industry expertise to deliver smarter, scalable solutions for businesses worldwide.</p><br><br>Job Description<br><p>GDS Expert – Sabre</p><br><p>We are looking for a detail-oriented GDS Specialist with strong Sabre expertise to join our team in New Cairo, Egypt. The ideal candidate will be responsible for managing and optimizing Sabre operations, supporting users, and ensuring efficient and accurate travel booking processes.</p><br><p>Key Responsibilities</p><br><ul><li>Manage Sabre GDS activities, including reservations, ticketing, and booking modifications.</li><li>Investigate and resolve complex system, booking, and ticketing issues.</li><li>Identify opportunities to improve system performance, workflows, and operational efficiency.</li><li>Provide training and ongoing guidance to team members on Sabre tools and procedures.</li><li>Configure system features according to business needs and client requirements.</li><li>Create and maintain clear records of configurations, processes, and technical resolutions.</li><li>Work closely with internal departments, clients, and external partners to address operational challenges.</li><li>Track system performance and prepare relevant operational reports.</li><li>Keep up to date with Sabre enhancements, industry trends, and new travel technologies.</li><li>Ensure all booking activities follow applicable industry standards, policies, and regulations.</li></ul><br>Qualifications<br><ul><li><p>Requirements</p><br></li><li><strong>1+ year of experience</strong> with Sabre GDS.</li><li>Strong knowledge of <strong>airline reservations, fares, and ticketing</strong>.</li><li>Good <strong>troubleshooting and analytical skills</strong>.</li><li>Experience with <strong>GDS support, training, or user assistance</strong>.</li><li>Fluent <strong>English communication skills</strong>.</li><li>Knowledge of <strong>travel industry standards and procedures</strong>.</li><li>Strong <strong>attention to detail, organization, and accuracy</strong>.</li></ul><br><br> </div>

✈️ Hiring Now | Air Ticketing & Reservation Agent (Amadeus)<br>A leading tourism company in Nasr City is looking for an experienced Air Ticketing & Reservation Agent to join our team.<br>Requirements:✔ Previous experience in airline ticketing & hotel reservations.✔ Proficiency in the Amadeus Reservation System.✔ Strong communication and customer service skills.<br>We Offer:✔ Salary: EGP 9,000 – 11,000 + Commission (based on experience)✔ 8-hour working day✔ 2 days off per week<br>???? To Apply: Send your CV via Whats App: 01211327893<br>#Hiring #Air Ticketing #Reservation Agent #Amadeus #Travel Jobs #Tourism #Cairo Jobs #Nasr City #Egypt Jobs

Sutherland is a leading global technology and business services company focused on AI, automation, cloud solutions, and data analytics. It helps organizations modernize their operations, improve customer experiences, and achieve long-term growth.<br><br>Through its digital solutions and flexible service models, Sutherland combines technology and industry expertise to deliver smarter, scalable solutions for businesses worldwide.<br><br>Job Description<br><br>GDS Expert – Sabre<br><br>We are looking for a detail-oriented GDS Specialist with strong Sabre expertise to join our team in New Cairo, Egypt. The ideal candidate will be responsible for managing and optimizing Sabre operations, supporting users, and ensuring efficient and accurate travel booking processes.<br><br>Key Responsibilities<br><br>Manage Sabre GDS activities, including reservations, ticketing, and booking modifications. Investigate and resolve complex system, booking, and ticketing issues. Identify opportunities to improve system performance, workflows, and operational efficiency. Provide training and ongoing guidance to team members on Sabre tools and procedures. Configure system features according to business needs and client requirements. Create and maintain clear records of configurations, processes, and technical resolutions. Work closely with internal departments, clients, and external partners to address operational challenges. Track system performance and prepare relevant operational reports. Keep up to date with Sabre enhancements, industry trends, and new travel technologies. Ensure all booking activities follow applicable industry standards, policies, and regulations. <br><br>Qualifications<br><br>Requirements1+ year of experience with Sabre GDS. Strong knowledge of airline reservations, fares, and ticketing. Good troubleshooting and analytical skills. Experience with GDS support, training, or user assistance. Fluent English communication skills. Knowledge of travel industry standards and procedures. Strong attention to detail, organization, and accuracy.

Sutherland Cairo – Wave 0???? New Cairo<br>Requirements:• University Graduates only• B2 English level• 1+ year experience in Flights & Travel• 1+ year GDS experience (Sabre)• Flexible with rotational shifts<br>???? Position: Flights & Reservations<br>???? Send your CV via Whats App:+20 10 93155592✨ If you have the experience and skills, we’d love to hear from you!

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with Software Development & Analytics, digital solutions, business operations, and customer experience services. Flairs Tech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to enhance processes and productivity. The company’s success is driven by its people-focused culture and commitment to long-term partnerships and high-quality delivery. Role Description This is a full-time, on-site Travel Advisor (Sabre Experienced) role based in Qesm El Maadi. The Travel Advisor will assist customers with planning and booking travel itineraries, including flights, hotels, and other services, using the Sabre Global Distribution System. Daily responsibilities include managing reservations, handling ticketing and re-issuing, providing accurate fare quotations, and resolving booking-related issues in a timely manner. The role also involves responding to customer inquiries via phone, email, or chat, offering travel options that meet client needs and budgets, and ensuring compliance with company policies and industry standards. The Travel Advisor will work closely with team members and supervisors to maintain high service quality, meet performance targets, and contribute to a positive customer experience. Qualifications Strong experience with Sabre GDS, including booking, ticketing, re-booking, and fare calculation. Knowledge of international and domestic travel regulations, airline policies, and basic travel documentation requirements. Excellent customer service skills, with the ability to handle inquiries, complaints, and complex travel requests professionally. Effective communication skills in English at B2/C1 level, both written and spoken. Good problem-solving skills, attention to detail, and ability to work accurately under time pressure. Comfort with using computers, reservation systems, and common office software tools. Ability to work on-site in Qesm El Maadi, collaborate within a team environment, and adapt to changing schedules or priorities. Previous experience in travel agencies, airlines, or corporate travel is preferred; relevant certifications or training in travel and tourism are an advantage.

<strong>Company Description</strong> Neptune Tours, founded in 1982, is an Egyptian tourism company dedicated to elevating the travel experience for visitors and residents. The company specializes in both inbound and outbound tourism, offering a broad range of services and deep local expertise. Based in Cairo, Egypt, Neptune Tours draws on extensive knowledge of the region to create memorable, well-organized trips. The team values the unique character and potential of each city, using this perspective to design tailored travel experiences for diverse travelers.<br><strong>Role Description</strong> The Ticketing Supervisor is a full-time, on-site role based in Cairo, Egypt. This role oversees daily ticketing operations, including managing reservations, issuing tickets, handling changes and cancellations, and ensuring accurate documentation in booking systems. The Ticketing Supervisor coordinates with sales and customer service teams to support clients, resolve ticketing issues, and optimize seat and package allocations. Responsibilities include monitoring performance metrics, training and guiding ticketing staff, maintaining compliance with company policies and travel regulations, and collaborating with event and tour planning teams to ensure smooth execution of itineraries and group bookings.<br><strong>Qualifications<br></strong> <ul><li>Candidates should possess strong Communication and Customer Service skills to interact professionally with clients and internal teams.</li><li>Candidates should possess Sales and Reservations skills to manage bookings, upsell services, and handle ticket changes efficiently.</li><li>Candidates should possess Event Planning skills to support group travel, tours, and special itineraries.</li><li>Prior experience in ticketing, travel agencies, or tourism operations is highly beneficial.</li><li>Proficiency with reservation and ticketing systems (e.g., GDS or similar platforms) and solid attention to detail.</li><li>Ability to supervise a team, prioritize tasks, and work effectively in a fast-paced, customer-focused environment.</li><li>Fluency in English and Arabic is preferred; additional languages are an advantage.</li><li>Relevant diploma or degree in Tourism, Hospitality, Business, or a related field is beneficial.</li></ul>

Company Description Saray Management is an Airbnb Superhost that provides luxury apartments for short and mid-term stays in Egypt. The company focuses on offering guests a home-like experience with a strong emphasis on comfort, privacy, and attentive service. Properties are curated to meet the expectations of travelers seeking high-quality accommodation and reliable hospitality. Saray Management is committed to delivering exceptional guest experiences and maintaining high standards across all listings. Team members are encouraged to contribute to a welcoming, professional environment for guests from around the world. Role Description The OTA Specialist is a full-time, on-site role based in Cairo, Egypt. This role is responsible for managing online travel agency (OTA) listings and Airbnb profiles, including updating property information, pricing, availability, and promotions. The OTA Specialist will monitor booking performance, respond to guest inquiries and messages promptly, and coordinate with the operations team to ensure accurate reservations and smooth check-in/check-out experiences. Daily tasks include analyzing occupancy and market trends, optimizing listings for visibility and conversion, and maintaining consistency of branding and content across all platforms. The role also involves handling guest reviews, resolving issues in a professional manner, and supporting overall guest satisfaction and revenue growth. Qualifications Experience managing listings on OTA platforms (e.g., Airbnb, Booking.com, Expedia) and understanding of online distribution channels. Strong skills in written communication, content creation for listings, and attention to detail when updating property information. Ability to analyze booking data, pricing, and market trends to support revenue optimization and occupancy targets. Customer service skills with the ability to handle guest inquiries, messages, and issues in a timely and professional manner. Proficiency with basic office software and web-based tools; comfort working with multiple dashboards and systems. Organizational and time management skills, with the ability to prioritize tasks in a fast-paced hospitality environment. Fluency in English; proficiency in Arabic or additional languages is an advantage. Previous experience in hospitality, property management, or travel services is preferred. Diploma or degree in Hospitality Management, Business, Marketing, or a related field is beneficial. Willingness to work on-site in Cairo and collaborate closely with operations and guest services teams.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><p><b><span>About Four Seasons Hotels and Resorts</span></b></p><br><br><p><span>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. </span>Our family members are masters of their crafts who believe in treating others as we would have them treat us.</p><br><br><br><p><span>The <b>Four Seasons Hotel Cairo at The First Residence</b> is looking for<b> Reservations Agent</b></span> <span>who shares a passion for excellence and who infuse enthusiasm into everything they do. </span></p><br><br><br><p><b><span>Main Responsibilities:</span></b></p><br><br><ul><li>Sell the Hotel and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.</li><li>Achieve the optimum level of guest satisfaction and departmental profitability.</li><li>To have an in-depth knowledge and understanding of the operation of the business ensuring the ability to provide a thorough response to guest enquiries.</li><li>To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries</li><li>To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.</li><li>To exercise effective listening to capture relevant information and provide a premium experience for the guest</li></ul><br><p><b><span>This Position Requires Candidates That:</span></b></p><br><br><ul><li>Previous Reservations and/or Front Office and High-Volume Call Center</li><li>Have English language proficiency.</li><li>Preferred to have bachelor’s degree in hospitality/ business administration.</li></ul><br><p><b><span>Join Us and Enjoy…</span></b></p><br><br><ul><li><span>Be part of a cohesive team with a singular focus on creating the best possible guest experience.</span></li><li><span>Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons.</span></li><li><span>Have career growth opportunities both within Four Seasons Hotel Cairo at the First Residence and worldwide with our company.</span></li><li><span>Excellent training and development opportunities.</span></li><li><span>Complimentary stays at Four Seasons properties (based on availability)&nbsp;with discounted meals.</span></li><li><span>Employee service awards.</span></li></ul><br><p><b><span>Schedule &amp; Hours</span></b></p><br><br><p><span>Full–time job with 44 working hours a week. For Line Employees</span></p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Dairakt</b></p><p>Dairakt is a leading Saudi company and one of the largest specialized companies in the travel and tourism sector. We believe that travel is an experience crafted with passion, and that is why we work every day to provide innovative solutions that make our clients' journeys easier, smarter, and more enjoyable.</p><p>Our team consists of a large group of exceptional talents, in a work environment full of energy, creativity, and a spirit of teamwork. If you are looking for a place to develop your skills and leave a real impact, Dairakt is the right place for you!</p><p><br></p><p>✅ <b>Main Responsibilities:</b></p><p>- Execute flight and hotel bookings and ensure the accuracy of reservation data and its confirmation according to client needs.</p><p>- Process the issuance of flight tickets and manage refunds, update bookings, and make amendments or cancellations using relevant booking systems.</p><p>- Understand client needs and provide suitable options from flights and hotels, along with necessary information for making appropriate decisions.</p><p>- Provide accurate and clear information about flight schedules, prices, available hotels, and booking conditions.</p><p>- Handle client inquiries through calls and various communication channels, assisting them in completing bookings and related requests.</p><p>- Monitor pending bookings, confirm refunds, and client requests to ensure their completion in a timely manner.</p><p>- Coordinate with airlines, hotels, suppliers, and relevant internal departments to ensure availability, prices, refunds, and booking details.</p><p>- Handle amendments and cancellations of bookings and related requests, maintaining a high level of client satisfaction.</p><p>- Update and document client data and bookings accurately on the Customer Relationship Management (CRM) system or booking systems.</p><p>- Adhere to company policies and booking procedures and established quality standards.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p> <b>Required Qualifications:</b></p><p>- At least one year of experience in the travel sector, with experience in flight and hotel bookings.</p><p>- Bachelor's degree in a relevant field.</p><p>- Experience using Amadeus or hotel booking systems is an added advantage.</p><p>- Good knowledge of airline or hotel booking procedures, according to the field of expertise.</p><p>- Ability to handle client inquiries and booking requests efficiently.</p><p><br></p><p> <b>Personal Skills:</b></p><p>- Strong communication skills and ability to interact with clients professionally.</p><p>- Excellent organizational skills, with attention to detail and accuracy in handling bookings.</p><p>- Ability to work under pressure and in a fast-paced environment focused on customer service.</p><p><br></p><p> <b>Benefits Offered:</b></p><p>- Competitive salary and attractive bonuses based on performance.</p><p>- Great opportunities for professional growth and career development in a leading tourism company.</p><p>- Ongoing training and development programs.</p><p>- Motivating and supportive work environment.</p><p><br></p><p> <b>Additional Benefits:</b></p><p>- Discounts on travel services.</p><p>- Incentive programs for outstanding employees.</p><p><br></p><p><b>Dairakt</b> is in continuous expansion within the travel technology market in the Gulf — this is your chance to be part of our success story!</p><p><br></p></div>

Reservations Sales Agent – Join Our Team Job Title: Reservations Sales Agent Location: Cairo, Egypt Employment Type: Full-Time We are looking for a motivated and customer-focused Reservations Sales Agent to join our team. Key Responsibilities Handle hotel and travel reservation inquiries through phone, Whats App, and other communication channels. Convert inquiries into confirmed bookings and achieve sales targets. Provide customers with accurate information about room availability, rates, packages, and hotel services. Follow up with potential customers and maintain strong client relationships. Coordinate with hotels, reservations, and operations teams to ensure smooth booking processes. Maintain accurate reservation records and follow company procedures. Requirements Previous experience in hotel reservations, travel, tourism, or sales is preferred. Excellent communication and customer service skills. Good command of English. Strong sales and negotiation skills. Ability to work under pressure and achieve targets. Good knowledge of Microsoft Office and reservation systems is an advantage. Positive attitude, professional appearance, and strong teamwork skills. What We Offer Competitive salary package. Sales incentives and performance-based benefits. Professional and supportive working environment. Opportunity to grow within the travel and hospitality industry.???? For Applications & Inquiries:00201151122905If you are passionate about Travel, Tourism, Hospitality, and Sales, we would love to hear from you. Apply now and become part of our team!#Hiring #Reservations Sales Agent #Reservations #Travel Jobs #Tourism Jobs #Hospitality Jobs #Sales Jobs #Cairo Jobs #Egypt Jobs #Travel And Tourism #Hotel Jobs

We’re Hiring: Reservation Agents – Cairo<br>We are looking for 2 Reservation Agents to join our Operations Team in Nasr City, Cairo.<br>???? Location: Nasr City, Cairo<br>???? Type: Full-time | On-site<br>???? Schedule: Rotational shifts, including weekends & public holidays<br>???? Experience: Freshers are welcome — full training provided<br><br>Key Responsibilities<br>Handle hotel reservations, amendments & cancellations. Communicate with hotels, suppliers & travel agents. Follow up on pending bookings and resolve booking issues. Maintain accurate reservation records. Provide professional support to our travel agency partners.<br><br>Requirements<br>Bachelor's degree or diploma. Good English communication skills. Good communication and organizational skills. Basic Microsoft Office knowledge. Attention to detail and willingness to learn. Travel/hospitality experience is a plus, but not required.<br><br>What We Offer<br>Full training & development. Career growth opportunities. Supportive working environment. Competitive salary. Opportunity to grow in the travel & hospitality industry.<br>???? Interested? Send your CV to: wecare@bedzinn.com

We’re Hiring | Reservation Sales Coordinator<br>Tamara Haus — Downtown Cairo<br>Pre-Opening Team<br>Tamara Haus is a new lifestyle boutique hotel in Downtown Cairo, created as an artistic, curated house with a strong sense of personality, timelessness, and exceptional guest experience.<br>As we prepare to open our doors, we are looking for a Reservation Sales Coordinator to join our Pre-Opening Team and help shape the guest journey from the very first interaction.<br>The Role<br>The Reservation Sales Coordinator will manage reservations and guest enquiries while maximizing opportunities to convert enquiries into confirmed bookings and ensuring every interaction reflects the standards and personality of Tamara Haus.<br>Key Responsibilities<br>* Handle individual reservations, enquiries, modifications, cancellations, and special requests.* Respond to telephone, email, website, and other reservation enquiries professionally and promptly.* Manage reservations accurately through Opera Cloud.* Maintain accurate guest profiles, preferences, rates, special requests, and booking details.* Follow up on outstanding enquiries and tentative bookings.* Apply rates, packages, promotions, and booking policies correctly.* Identify opportunities to upsell rooms, suites, packages, and additional services.* Coordinate closely with Front Office, Housekeeping, Revenue, and other departments.* Communicate VIP, special occasion, and special request information accurately.* Support revenue and occupancy objectives through effective conversion and upselling.* Handle reservation-related guest concerns professionally.* Maintain confidentiality and discretion regarding guest information.<br>Requirements<br>* Minimum 2 years of hotel reservations experience.* Minimum 2 years of hands-on experience with Opera Cloud.* Experience in a luxury or upscale hotel is highly preferred.* Strong knowledge of hotel reservation procedures and systems.* Excellent written and verbal English communication skills.* Additional languages are an advantage.* Strong attention to detail and organizational skills.* Commercial awareness and confidence in upselling.* Excellent telephone and email communication.* Strong guest-focused mindset and passion for hospitality.* Professional attitude, discretion, and reliability.<br>Why Tamara Haus?<br>Joining Tamara Haus at the pre-opening stage means becoming part of the team that will help establish the hotel’s service culture, standards, and guest experience from day one.<br>At Tamara Haus, reservations are more than simply processing a booking.<br>The guest experience begins before arrival.<br>Every conversation, email, and interaction is an opportunity to create anticipation, build trust, understand the guest, and make their stay feel personal.<br>We are looking for someone who is commercially driven and detail-oriented, while also being warm, intuitive, curious, and genuinely passionate about hospitality.<br>What We Offer<br>* Join the Pre-Opening Team of a new boutique hotel.* Opportunity to contribute to the hotel’s culture and service standards from the beginning.* A creative and highly curated hospitality environment.* Exposure to the development and opening of a distinctive boutique hotel concept.* Opportunities for learning, development, and career growth.<br>Location: Downtown Cairo, Egypt Employment Type: Full-time Department: Reservations System: Opera Cloud<br>How to Apply<br>Please apply through Linked In and include your CV and relevant hospitality experience.<br>Tamara Haus A house with a story, a personality, and an experience that begins before arrival.<br>#Tamara Haus #WeAre Hiring #Cairo Jobs #Downtown Cairo #Hospitality Jobs #Reservations #Opera Cloud #Luxury Hospitality #Boutique Hotel #Pre Opening Team

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The job of Reservations Agentis executed satisfactorily when:<br><ul><li>Kempinski Reservation standards are implemented and complied to.<ul><li>All relevant data is entered and maintained in the systems in a timely and accurate manner.</li><li>Data is reviewed on an ongoing basis.</li></ul></li></ul><br><ul><li>Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.</li><li>Ensure clients’ satisfaction and adherence to Kempinski service standards.</li><li>Follow internal credit policy.</li><li>Follow up on lost business and bring information about them to the knowledge of the department superiors.</li><li>Spot-check reservations made the previous day and check all VIP arrivals.</li><li>Test calls LQA / IFH results &gt; 85%.&nbsp;</li><li>Follow the internal up-sell programmes for Reservations department.</li><li>Perform any other duties as assigned to them by management.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a detail-oriented and proactive OTA &amp; Reservation Specialist to join Saray , a fast-growing company specializing in short-term rentals and hospitality .<br> The ideal candidate will be responsible for managing online travel agency platforms, handling reservations, maintaining accurate listings, and ensuring a smooth booking experience for our guests.<br> In this role, you will work closely with the Guest Relations and Operations teams to manage booking availability, reservations, rates, and guest information across different platforms.<br> You will play a key role in maximizing occupancy, maintaining listing accuracy, and supporting the overall growth of the business.<br> Key Responsibilities: Manage and maintain property listings across OTAs, including Airbnb, Booking.<br>com, and other relevant booking platforms .<br> Monitor and manage reservations, availability, rates, calendars, and booking details.<br> Ensure all property information, descriptions, photos, amenities, and pricing are accurate and up to date.<br> Coordinate with the Operations and Guest Relations teams to ensure smooth check-ins, check-outs, and reservation management.<br> Monitor booking performance and identify opportunities to improve occupancy and revenue.<br> Handle reservation modifications, cancellations, and booking-related inquiries.<br> Ensure that calendars and availability are accurately updated to avoid overbookings.<br> Support the optimization of property listings to improve visibility and booking conversions.<br> Monitor OTA messages and escalate guest-related concerns to the appropriate team when required.<br> Prepare regular reports related to reservations, occupancy, cancellations, and booking performance.<br> Identify and report any technical issues related to OTA platforms or booking systems.<br> Stay up to date with OTA policies, platform updates, and short-term rental industry trends.<br> Opportunity to grow within a fast-paced short-term rental and hospitality environment.<br> Exposure to OTA management, reservations, property operations, and revenue optimization.<br> Supportive and collaborative team environment.<br> Professional development and career growth opportunities.<br> 1–3 years of experience in short-term rentals, hospitality, reservations, or OTA management .<br> Previous experience working with Airbnb, Booking.<br>com, Agoda, or other OTA platforms is highly preferred.<br> Experience in reservations, revenue management, or property management is an advantage.<br> Strong understanding of the short-term rental and hospitality industry.<br> Excellent attention to detail and organizational skills.<br> Strong analytical and problem-solving abilities.<br> Ability to manage multiple reservations and priorities efficiently.<br> Proficiency in Microsoft Excel or Google Sheets.<br> Experience using Property Management Systems (PMS) or Channel Managers is a plus.<br> Strong written and verbal communication skills in Arabic and English .<br> Ability to work collaboratively with multiple teams in a fast-paced environment.<br></span> </div>

ABOUT SOUL HOSPITALITY<br>Soul Hospitality is a premium property management company with hospitality standards, focused on creating seamless, comfortable, and professionally managed stays across Egypt.<br>We manage a growing portfolio of residential and vacation properties across modern cities in Cairo, coastal destinations, and key touristic areas, serving both guests looking for a quality stay and property owners seeking reliable, professional rental and property management solutions.<br>As a subsidiary of Shaheenz Investment, Soul Hospitality combines strong operational standards with a hospitality-driven approach, delivering a seamless experience for guests while maximizing the value and performance of managed properties.<br>With an expanding portfolio and growing presence across Egypt, we are continuously developing our team, operations, and hospitality offering.<br>ABOUT THE ROLE<br>The Reservations Specialist is a full-time, on-site role based in New Cairo, responsible for managing reservation inquiries and bookings across Soul Hospitality’s growing property portfolio.<br>The role involves handling inquiries through Whats App, phone, social media, website, Airbnb, Booking.com, and other booking channels, following up with potential guests, confirming and managing reservations, and ensuring accurate booking information throughout the process.<br>The specialist will also be responsible for direct sales and upselling through Facebook and other channels, promoting available properties, and identifying opportunities to convert inquiries into confirmed bookings.<br>Day-to-day responsibilities include managing availability and rates, maintaining property listings, following up with guests, and building relationships with brokers and travel agencies to generate additional booking opportunities.<br>The Reservations Specialist will work as part of the Reservations Team under the Reservations Manager, while coordinating with Operations and other internal teams to ensure a smooth booking and guest experience.<br>The ideal candidate should combine strong communication and sales skills with attention to detail, organization, and a genuine hospitality mindset, representing Soul Hospitality professionally in every guest and partner interaction.<br>QUALIFICATIONS<br>* Previous experience in reservations, hospitality, hotel operations, property management, or vacation rentals* Hands-on experience with Airbnb, Booking.com, or other OTA platforms is a strong advantage* Excellent written and spoken English* Strong communication, negotiation, and follow-up skills* Strong customer service mindset with attention to detail* Ability to manage multiple inquiries, bookings, and priorities efficiently* Proactive, organized, and able to work independently in a fast-paced environment* Experience in direct sales, upselling, or social media sales is a plus* Experience dealing with brokers, travel agencies, or corporate clients is a plus* Knowledge of El Gouna, Sokhna, Hurghada, or other Egyptian touristic destinations is a plus* New Cairo resident is a plus<br>WHAT WE OFFER<br>* Competitive salary package* Commission structure* Opportunity to grow within a growing hospitality and property management company* Exposure to reservations, property management, and hospitality operations* Professional development and career growth opportunities* Dynamic and collaborative working environment* Opportunity to be part of building and developing a growing Reservations Team<br>LOCATION: New Cairo<br>EMPLOYMENT TYPE: Full-time | On-site

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Supervisor, you’re not just supervising daily reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Supervise daily reservations operations: Oversee the accurate and efficient handling of individual and group reservations to support guest satisfaction and hotel revenue goals Lead the reservations team: Provide day-to-day guidance and ensure high service standards through training, coaching, and quality checks Manage group blocks and inventory: Oversee group room block setup, monitor cut-off dates and inventory levels, and ensure alignment with contracts and occupancy targets Support group reservation execution: Build and assign blocks, assist with rooming lists and billing, and verify checklist and resume accuracy Prepare key reports: Support the generation of daily and weekly reports (e.g., Group Pickup, No-Show, Booking Channel Summary, Special Rate Plan Activity) Monitor data integrity: Ensure accuracy in reservation systems, including group masters, rooming lists, and special rate plans Provide reservations support: Process reservation inquiries and updates, providing exceptional service to both guests and team members<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.