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Egypt - Cairo
Company Description Dynamics Link is a trusted advisor in business management solutions and a leading Microsoft Dynamics ERP partner, delivering innovative solutions and first-class support for Microsoft Dynamics NAV and LS Retail. With more than 20 years of cumulative experience, the team implements integrated systems across Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Business Intelligence (BI). The company focuses on future-proof, business-critical solutions that align with best practices and are tailored to each client’s processes and people. By immersing in clients’ strategies, Dynamics Link consults, designs, implements, and maintains solutions that continue to deliver measurable business benefits for organizations.<br>Role Description This full-time, on-site Sales Account Manager role is based in Qesm 1st Nasser City. The Sales Account Manager will manage a portfolio of software clients, build long-term relationships, and identify opportunities to expand the adoption of Microsoft Dynamics and related solutions. Daily responsibilities include conducting client meetings, understanding business needs, presenting tailored solution proposals, preparing quotations, and negotiating contracts. The role involves coordinating with technical and implementation teams, monitoring account performance, and ensuring timely resolution of customer issues. The Sales Account Manager will also contribute to sales forecasting, pipeline management, and reporting, while upholding a high standard of customer service and communication throughout the sales cycle.<br>Qualifications<br> Candidates should possess strong Software Sales skills with experience in selling ERP, CRM, or business management solutions. Candidates should demonstrate solid Account Management capabilities, including relationship building, retention, and growth of key accounts. Candidates should have excellent Communication skills, both written and verbal, for client presentations, negotiations, and internal collaboration. Candidates should bring a customer-centric mindset and proven Customer Service skills to ensure high levels of client satisfaction. Candidates should exhibit effective Sales skills, including prospecting, qualifying leads, and closing opportunities within a structured sales process. Relevant experience in Microsoft Dynamics NAV, LS Retail, or comparable ERP/CRM solutions is highly beneficial. Bachelor’s degree in Business, Information Technology, or a related field, or equivalent practical experience in B2B software sales. Strong analytical and problem-solving abilities, with comfort working with KPIs, forecasts, and CRM tools. Ability to work collaboratively with technical, consulting, and support teams in a fast-paced environment.
Egypt - Cairo
Job Objective:The Senior Manager – Social Media Content Performance Analysis is responsible for leading the measurement, analysis, and evaluation of content performance across social media platforms. The role transforms social media data, audience behavior, and content performance trends into actionable insights that support content strategy, platform optimization, audience growth, and business decision-making. Working closely with social media, Content, Marketing, Research, Data, and Commercial teams, the role provides a clear understanding of what content performs, why it performs, and how performance can be continuously improved across platforms.<br>Key Responsibilities:Lead social media content performance measurement, analysis, and reporting across all relevant platforms. Develop and maintain social media performance frameworks, KPIs, dashboards, and reporting standards aligned with content and business objectives. Analyze key social media metrics including reach, impressions, engagement, video views, watch time, retention, completion rates, follower growth, traffic, and audience behavior. Evaluate content performance across platforms such as Instagram, Tik Tok, You Tube, Facebook, X, Snapchat, and other emerging platforms. Identify high- and low-performing content, formats, topics, franchises, and platforms, highlighting the key drivers behind performance. Analyze performance by content type, including short-form video, long-form video, Reels, Shorts, Stories, posts, and other social-first formats. Translate social media data into clear, actionable recommendations that support content planning, publishing, optimization, and audience growth. Conduct deep-dive analyses across campaigns, titles, shows, talent, content formats, platforms, and audience segments. Monitor social media trends, platform developments, algorithm changes, competitor activity, and evolving audience consumption behaviors. Establish benchmarks and track social media performance against targets, historical results, platform benchmarks, and competitors. Identify emerging content opportunities and audience trends based on performance data. Partner with social media and Content teams to integrate performance insights into editorial and content planning. Collaborate with Marketing, Research, Data, and Commercial teams to provide social media insights that support wider business objectives. Present performance results, insights, opportunities, and recommendations to senior stakeholders through clear dashboards, reports, and presentations. Improve the efficiency and accuracy of social media reporting through automation, standardization, and enhanced analytics tools. Lead and develop the Social Media Content Performance Analysis team, ensuring analytical quality, consistency, and actionable outputs.<br>Qualifications / Requirements:Strong experience in data analytics Advanced understanding of social media KPIs, platforms metrics, audience behavior, and content consumption patterns. Strong knowledge of major social media platforms, particularly You Tube, Instagram, Tik Tok, Facebook, X, and Snapchat. Strong analytical and data interpretation skills, with the ability to translate complex performance data into clear insights and recommendations. Advanced proficiency in Microsoft Excel, including data analysis, reporting, performance tracking, and data visualization. Experience with native social media analytics tools such as You Tube Analytics, Meta Business Suite, Tik Tok Analytics, and other platform insights tools. Experience with visualization and reporting tools such as Power BI, Tableau, Looker, or similar platforms is preferred. Ability to develop dashboards, benchmarks, performance scorecards, and executive-level reports. Strong presentation and communication skills, with the ability to simplify complex data for non-analytical stakeholders. Experience managing teams and collaborating with cross-functional stakeholders. Experience within media, entertainment, broadcasting, streaming, or digital content is preferred.<br>Experience:8-10 years’ experience in digital content analysis. <br>Technical and Behavioral Competencies:Deep awareness of the social platform’s properties. Very good communication skills. Ability to create pricing strategy and business modelling for projects. Excellent presentation skills, communication, and management skills. Results Oriented Conflict Resolution Problem Solving Strategic Thinking Data Analysts
Egypt - South Sinai
Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br>Education: At least a Bachelor`s Degree. Experience: At least 4 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field. <br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Egypt - Cairo
Company Description Coldwell Banker® is a global real estate leader founded in the US in 1906, with over 3,700 offices and 110,000 Sales Associates worldwide. The brand is consistently ranked as one of the top real estate franchises globally in size, sales revenue, and geographic reach. Coldwell Banker entered the Egyptian market in 2001 and has grown into a leading real estate broker with 18 branches serving Cairo, Alexandria, and key Red Sea areas. Building on its strong presence in Egypt, Coldwell Banker Intercontinental Affiliates became the Master Franchiser for Coldwell Banker and Coldwell Banker Academy across 35 countries in the Middle East, Eastern Europe, and Central Asia. The organization continues to expand its footprint through successful franchises in several regional markets.<br>Role Description The Real Estate Sales Agent role is a full-time, on-site position based in New Cairo. The agent is responsible for prospecting and generating leads, conducting property viewings, and guiding clients through the buying, selling, and leasing process. Daily activities include building and maintaining a client portfolio, advising clients on market conditions and pricing, and preparing and reviewing sales agreements and related documentation. The role involves close collaboration with colleagues, developers, and property owners to ensure accurate listings and timely updates. The agent is expected to provide high-quality customer service, meet sales targets, and represent the Coldwell Banker brand professionally in all client interactions.<br>Qualifications<br> Strong Real Estate Sales and general Real Estate knowledge, with proven ability to close transactions. Valid Real Estate License (or eligibility to obtain one according to local regulations). Customer Service skills, including client relationship management and responsiveness to client needs. Sales skills, including negotiation, prospecting, and pipeline management. Excellent communication and interpersonal skills, with fluency in English; Arabic proficiency is an advantage. Ability to work on-site in New Cairo, manage time effectively, and handle multiple client engagements. Comfort with using CRM systems, online listing platforms, and basic office software. Prior experience in real estate brokerage or property development is preferred but not mandatory.
Egypt - Cairo
Role Description The English Customer Support Agent is a full-time, on-site position based in Cairo, Egypt. In this role, the agent will handle inbound and outbound customer interactions through phone calls, emails, chat, and other communication channels, providing accurate information and assistance. Daily tasks include resolving inquiries, troubleshooting issues, documenting interactions, and ensuring customer satisfaction in line with company policies and service-level agreements. The agent will collaborate with team members and other departments to escalate and follow up on complex cases, while maintaining professional and empathetic communication. The role also involves adhering to performance targets, participating in training, and contributing to the continuous improvement of support processes.<br>Qualifications<br>Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and maintaining Customer Satisfaction. Excellent Communication abilities in English (spoken and written) for handling both voice and non-voice channels. Ability to perform effective Troubleshooting, identify root causes, and provide clear, practical solutions. Previous experience in a call center, BPO, or customer-facing role is preferred. Comfort working in a fast-paced environment, with strong time management and multitasking skills. Proficiency in basic computer applications and CRM or ticketing systems is an advantage. High level of professionalism, patience, and resilience when dealing with diverse customers and scenarios.
Egypt - Cairo
Company Description<br>We are a fast-growing and customer-centric organization committed to delivering exceptional service and support. Our team values innovation, collaboration, and continuous improvement to meet and exceed customer expectations. Operating in an ever-evolving industry, we prioritize employee growth, fostering a positive and inclusive work environment. Join us to be a part of a dynamic team that makes a real difference.<br>Role Description<br>This is a full-time on-site role for an English Call Agent, based in Cairo, Egypt. The English Call Agent will handle incoming and outgoing customer calls to address inquiries, resolve issues, and provide accurate information about products or services. The role entails maintaining high levels of professionalism, ensuring customer satisfaction, and recording interactions in a clear and organized manner. The agent will also communicate efficiently with team members to improve service processes and relay customer feedback.<br><br>Qualifications<br>Customer service and problem-solving skills, with a focus on ensuring client satisfaction Organizational and time management skills for handling multiple inquiries effectively Proficiency in using telecommunication systems, CRM platforms, and basic office software Ability to collaborate with team members and adapt to the needs of the service process Flexibility and resilience to meet the demands of a fast-paced work environment Prior experience in a call center or customer service environment is preferred English level: B2 or higher
Egypt - Cairo
Role Description The English Customer Support Agent is a full-time, on-site position based in Cairo, Egypt. In this role, the agent will handle inbound and outbound customer interactions through phone calls, emails, chat, and other communication channels, providing accurate information and assistance. Daily tasks include resolving inquiries, troubleshooting issues, documenting interactions, and ensuring customer satisfaction in line with company policies and service-level agreements. The agent will collaborate with team members and other departments to escalate and follow up on complex cases, while maintaining professional and empathetic communication. The role also involves adhering to performance targets, participating in training, and contributing to the continuous improvement of support processes.<br>Qualifications<br>Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and maintaining Customer Satisfaction. Excellent Communication abilities in English (spoken and written) for handling both voice and non-voice channels. Ability to perform effective Troubleshooting, identify root causes, and provide clear, practical solutions. Previous experience in a call center, BPO, or customer-facing role is preferred. Comfort working in a fast-paced environment, with strong time management and multitasking skills. Proficiency in basic computer applications and CRM or ticketing systems is an advantage. High level of professionalism, patience, and resilience when dealing with diverse customers and scenarios.
Egypt - Cairo
Role Description The English Customer Support Agent is a full-time, on-site position based in Cairo, Egypt. In this role, the agent will handle inbound and outbound customer interactions through phone calls, emails, chat, and other communication channels, providing accurate information and assistance. Daily tasks include resolving inquiries, troubleshooting issues, documenting interactions, and ensuring customer satisfaction in line with company policies and service-level agreements. The agent will collaborate with team members and other departments to escalate and follow up on complex cases, while maintaining professional and empathetic communication. The role also involves adhering to performance targets, participating in training, and contributing to the continuous improvement of support processes.<br><br>Qualifications<br>Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and maintaining Customer Satisfaction. Excellent Communication abilities in English (spoken and written) for handling both voice and non-voice channels. Ability to perform effective Troubleshooting, identify root causes, and provide clear, practical solutions. Previous experience in a call center, BPO, or customer-facing role is preferred. Comfort working in a fast-paced environment, with strong time management and multitasking skills. Proficiency in basic computer applications and CRM or ticketing systems is an advantage. High level of professionalism, patience, and resilience when dealing with diverse customers and scenarios.
Egypt - Cairo
The Team Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisals of work group(s) in accordance with <br>the organization’s policies and applicable legal requirements. • Monitor, identify, and resolve performance/behavior/attendance issues using prescribed performance management techniques. <br>• Monitor and take action on TKS, personnel, and payroll issues. <br>• Conduct performance appraisals annually. <br>• Responsible for staffing and hiring. <br>• Maintain current employee records on direct reports. <br>• Review CMS statistics daily and provide constructive feedback. <br>• Provide Subject Matter Expertise. <br>• Ensure training needs of subordinates are met. <br>• Modify operations as needed to meet service level agreements under the supervision of the Operations Manager. <br>• Complete all client-related training. <br>• Resolve escalated customer issues. <br>• Hold team meetings regularly with direct reports. <br>• Communicate all process and client changes to direct reports within a specific timeframe<br>• Promote the use of all center communication tools. • Preferably Education College Graduate of any Course <br>• Flexible and is able to work on extended hours if needed <br>• Has Team Leader experience
Egypt - Cairo
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<span>We are looking for an experienced Project Manager / Design Manager to manage and control the design process for large-scale, multidisciplinary projects .<br> The ideal candidate will have a strong engineering background and extensive experience in design management , particularly across hotels, residential, commercial, and infrastructure projects .<br> Experience with high-rise buildings is highly preferred.<br> Key Responsibilities Manage and control the overall design process for mega multidisciplinary projects.<br> Take ownership of design deliverables, ensuring alignment with the project's scope, schedule, and quality requirements .<br> Coordinate effectively with multiple stakeholders involved throughout the design process.<br> Monitor design progress and ensure deliverables are completed within agreed timelines.<br> Ensure effective communication between different project stakeholders and disciplines.<br> Identify and address design-related issues that may affect project scope, time, or quality.<br> Support effective coordination across multidisciplinary engineering teams.<br> Maintain clear communication and reporting throughout the design management process.<br> Health Insurance Social Insurance Bachelor’s degree in Architectural Engineering, Civil Engineering, or Structural Engineering .<br> 10–15 years of relevant experience in project/design management.<br> Previous experience as a Project Manager or Design Manager .<br> Proven experience in design management .<br> Experience working on hotels, residential, commercial, and/or infrastructure projects .<br> High-rise buildings experience is highly preferred.<br> Strong English communication skills – mandatory .<br> Strong communication and stakeholder-management skills.<br> Proven ability to coordinate with multiple stakeholders and multidisciplinary teams .<br> PMP certification is a plus.<br></span> </div>
Egypt - Cairo
Egy Bell is hiring an Office Manager for a well-known organization located in Sheikh Zayed Responsibilities:<br>Oversee the daily administrative operations of the office. Ensure the office runs efficiently and smoothly. Supervise and support administrative staff. Develop and implement office policies and procedures. Manage office supplies, equipment, and inventory. Coordinate office maintenance, repairs, and facility management. Prepare and monitor office budgets and control office expenses. Handle vendor relationships and service contracts. Organize meetings, appointments, and company events. Maintain filing systems and ensure accurate record-keeping. Manage correspondence, reports, and office documentation. Support HR activities, including onboarding, attendance, and employee records. Ensure compliance with company policies and health & safety requirements. Maintain confidentiality of company information. Assist management with administrative and operational support. Coordinate communication between departments to ensure efficient workflow.follow and update social media pages<br>Requirements:Min 1 years of experience. Excellent user of MS Office (word, excel &ppt). Good command of English. Basic knowledge of AI.
Egypt - Cairo
Additional Information<br><br>Job Number 26115222<br><br>Job Category Rooms & Guest Services Operations<br><br>Location 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br><br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Egypt - Cairo
Company Description E3mel Business Academy is a leading Arabic-language provider of professional training programs for individuals and companies in business and management fields. The Academy collaborates with top Arab trainers to deliver practical, application-focused courses supported by accredited certifications. Its programs are designed to help learners develop job-ready skills and advance their careers across diverse industries. E3mel Business Academy operates with Tax Identification Number 468-688-672 and continues to expand its reach across regional markets, including Saudi Arabia.<br>Role Description The Tele Sales Agent (Courses) – Saudi Market is a full-time, on-site role based in Qesm El Maadi. The agent will contact prospective and existing learners in the Saudi market by phone, introduce relevant training programs, and clearly explain course benefits, structure, and pricing. Daily responsibilities include managing inbound and outbound calls, qualifying leads, understanding customer needs, and guiding prospects through the enrollment process. The role also involves maintaining accurate records in the CRM system, following up on pending inquiries, and collaborating with the training and marketing teams to meet sales targets. The agent is expected to provide professional customer service, handle objections, and support learners before and after enrollment to ensure a positive experience.<br>Qualifications<br> Candidates should possess strong Communication skills, including clear verbal expression, active listening, and the ability to build rapport with diverse customers. Candidates should possess Customer Service skills focused on responsiveness, problem-solving, and maintaining a professional, supportive attitude throughout the customer journey. Candidates should possess Sales skills, such as lead qualification, consultative selling, objection handling, and closing enrollments for training programs. Candidates should possess familiarity with Insurance or similar service-based offerings, enabling effective explanation of value propositions and terms to customers. Candidates should possess an understanding of Training services, including course structures and learner needs, to recommend suitable programs for the Saudi market. Additional beneficial qualifications include previous telesales or call center experience, proficiency in Arabic (Saudi dialect) and English, basic CRM or call management software knowledge, and a track record of meeting or exceeding sales targets. A diploma or bachelor’s degree in Business, Marketing, Management, or a related field is preferred but not mandatory when balanced with strong relevant experience.
Egypt - Cairo
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<p><span>Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.</span></p><br><p><span>We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!</span></p><br><p><strong><span>Meet the team!</span></strong></p><br><p><span>Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.</span></p><br><p><span>The Engineering Manager, Software Quality holds a crucial position in ensuring that the performance of our products and product integrations maintains high quality at all times. This role is responsible for leading a team of SDETs (Software Development Engineers in Test), creating test strategies for complex projects with remote teams, and driving automation and AI-native testing frameworks. This role reports to the Senior Products Director and works closely with them to execute our test strategy. </span></p><br><p><strong><span>Help us shape the future of communication by:</span></strong></p><br><ul><li><p><span>Leading, coaching, and growing a team of SDETs — including hiring, performance management, and career development.</span></p><br></li></ul><ul><li><p><span>Supporting multiple scrum delivery teams with estimation, planning, and strategy for testing Web and Mobile applications.</span></p><br></li></ul><ul><li><p><span>Owning the Release Management process across products.</span></p><br></li></ul><ul><li><p><span>Owning test (case) coverage, and test and defect reporting and metrics.</span></p><br></li></ul><ul><li><p><span>Establishing and scaling our automated testing frameworks for UI and API test automation.</span></p><br></li></ul><ul><li><p><span>Advocating for QA best practices across the development and engineering teams, and establishing lightweight checks and balances to prevent regressions and production issues.</span></p><br></li></ul><ul><li><p><span>Defining and evolving QA practices for AI-native features, including validation of LLM/agent outputs and testing of agentic workflows.</span></p><br></li></ul><ul><li><p><span>Organizing and leading special initiatives as a member of the engineering team — improving process, investigating and qualifying tools, and developing test frameworks or techniques to benefit future projects.</span></p><br></li></ul><br><p><strong><span>What you'll bring:</span></strong></p><br><ul><li><p><span>10+ years of relevant development or testing experience, including 7+ years in quality roles testing and automating large-scale, customer-facing systems with sophisticated distributed integrations.</span></p><br></li></ul><ul><li><p><span>3+ years managing SDETs responsible for qualifying features through the complete software development lifecycle.</span></p><br></li></ul><ul><li><p><span>Excellent knowledge of QE automation architecture, methodologies, processes, and tools.</span></p><br></li></ul><ul><li><p><span>Hands-on experience building QE automation frameworks for both frontend and backend applications (e.g., Cucumber, Selenium, Rest Assured, TestNG, SOAPUI).</span></p><br></li></ul><ul><li><p><span>Experience creating multiple test frameworks from scratch; proficiency in Java or Python, and familiarity with databases, SQL, and scripting languages.</span></p><br></li></ul><ul><li><p><span>Understanding of REST and RESTful services.</span></p><br></li></ul><ul><li><p><span>Experience working with remote and distributed teams.</span></p><br></li></ul><ul><li><p><span>Experience working on Agile (Scrum) teams.</span></p><br></li></ul><ul><li><p><span>Ability to collaborate with and influence cross-functional teams within your area of responsibility.</span></p><br></li></ul><ul><li><p><span>Ability to drive efficiency through process improvement and automation, increase test coverage, reduce customer-impacting defects, make risk-based decisions, and mentor engineers on the team.</span></p><br></li></ul><ul><li><p><span>Ability to build, drive, and support an automation test strategy, with a focus on delivering great software quickly, efficiently, and with growing quality.</span></p><br></li></ul><p><strong><span>AI Proficiency:</span></strong></p><br><ul><li><p><strong><span>Minimum Level: L5</span></strong><span> — Advanced proficiency in AI tools with the ability to apply AI effectively across QA, test automation, defect analysis, test data generation, and quality-risk assessment.</span></p><br></li><li><p><strong><span>Expected:</span></strong><span> Use AI to generate and expand test cases from requirements, accelerate automation development and debugging, analyze logs and defects, generate edge-case test data, and evaluate coverage and release-quality metrics. </span></p><br></li><li><p><span>Strong understanding of testing AI/agent-based features, including hallucination detection, grounding, guardrails, fallback behavior, and prompt-injection resistance. Experience with tools such as Claude is required</span><strong><span>.</span></strong><span> AI-generated outputs must be critically reviewed and validated before being used in testing or release decisions.</span></p><br></li></ul><p><strong><span><span>Craft & Toolkit:</span></span></strong></p><br><ul><li><p><span>Software Quality Engineering (QE/QA)</span></p><br></li><li><p><span>Engineering Management</span></p><br></li><li><p><span>Test Automation</span></p><br></li><li><p><span>API & UI Testing</span></p><br></li><li><p><span>AI-Native Quality Engineering</span></p><br></li><li><p><span>Release Management</span></p><br></li><li><p><span>Agile Software Delivery (Scrum)</span></p><br></li><li><p><span>DevOps & CI/CD</span></p><br></li><li><p><span>Cloud & Container Technologies</span></p><br></li><li><p><span>Quality Strategy & Process Improvement</span></p><br></li><li><p><span>Leadership & People Management</span></p><br></li></ul><p><strong><span><span>Character Traits:</span></span></strong></p><br><ul><li><p><span>Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.</span></p><br></li><li><p><span>Ownership and accountability – take responsibility and follow projects through to completion.</span></p><br></li><li><p><span>Communication – explain ideas clearly and listen to others across teams.</span></p><br></li><li><p><span>Collaboration – work well with others and support team goals.</span></p><br></li><li><p><span>Adaptability and learning – adjust to change and keep learning new skills or tools.</span></p><br></li><li><p><span>Mentorship and knowledge sharing – help others grow and share what you know.</span></p><br></li><li><p><span>Resilience – stay calm under pressure and handle setbacks constructively.</span></p><br></li><li><p><span>Quality and attention to detail – do work carefully and strive for improvement.</span></p><br></li><li><p><span>Advocacy and innovation – encourage best practices, efficiency, and new ideas</span></p><br></li></ul><p><strong><span>As a Unifone you’ll receive a range of benefits:</span></strong></p><br><ul><li><p><span>Competitive salary and bonus</span></p><br></li><li><p><span>Unifonic share scheme (we are all owners!)</span></p><br></li><li><p><span>30 holiday days after the first anniversary</span></p><br></li><li><p><span>Your Birthday off!</span></p><br></li><li><p><span>Spend up to 25 days per year working from anywhere in the world!</span></p><br></li><li><p><span>Paid leave for new parents</span></p><br></li></ul> </div>
Egypt - Cairo
Company Profile:A leading organization in the education and vocational training sector, providing accredited learning, professional qualifications, and development programs. The organization works with schools, training centers, government entities, and strategic partners to deliver quality education and certification solutions.<br>Job Summary We are looking for a Senior Account Manager to support business growth by developing new partnerships and managing relationships with schools, training centers, government entities, and strategic partners. The role will be responsible for identifying business opportunities, preparing proposals and applications, coordinating accreditation and certification processes, and ensuring smooth project and account management throughout the partnership lifecycle.<br>Key Responsibilities:Identify and develop new business opportunities and potential partnerships within the education sector. Build and maintain strong relationships with schools, training centers, government entities, and business partners. Prepare and submit business proposals, applications, pricing sheets, and bidding documents. Manage the accreditation and certification process for partner schools and centers, ensuring compliance with required standards. Follow up on projects, partner requirements, field visits, reports, payments, and ongoing account management activities.<br>Qualifications:Bachelor’s degree in Business Administration or a relevant field.3–5 years of experience in Business Development, Sales, Account Management, or Partnerships. Experience in managing relationships with clients, partners, schools, or educational centers. Excellent command of English, both written and spoken. Strong communication, networking, analytical, planning, reporting, and problem-solving skills, with the ability to manage multiple stakeholders and work under pressure.
Four Seasons Hotels and Resorts
Egypt - Cairo
<h2 class="h5">Job description</h2>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><p><b><span>About the location:</span></b></p><br><br><p><span>Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.</span></p><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</span></p><br><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced <b>Purchasing Agent </b>who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</span></p><br><br><br><p><b><span>What You Will Do </span></b></p><br><br><p><span><span>1.</span></span><span><span>Must be willing to work a flexible schedule</span><span>in order to</span><span>accomplish</span><span>all major responsibilities and tasks</span></span></p><br><br><p><span><span>2.</span></span><span><span>Must be able to</span><span>maintain</span><span>good relationship with all departments and Home Office to promote effective purchasing</span></span></p><br><br><p><span><span>3.</span></span><span><span>Must have a commitment to follow all local and corporate policies and procedures as they relate to the purchasing department</span></span></p><br><br><p><span><span>4.</span></span><span><span>Must have a commitment to follow all Four Seasons policies and procedures, as they are related to the Purchasing department</span></span></p><br><br><p><span><span>5.</span></span><span><span>Must be able to work in a safe,</span><span>prudent</span><span>and organized manner and be able to promote</span><span>team work</span></span></p><br><br><p><span><span>6.</span></span><span><span>Excellent reading,</span><span>writing</span><span><span> , </span>and oral</span><span>proficiency</span><span>in the English and Arabic language</span></span></p><br><br><br><p><b><span>What You Bring</span></b></p><br><br><ul><li><span>Requires a working knowledge of division operations.</span></li><li><span>Working knowledge is generally learned on-the-job.</span></li><li><span>Requires ability to operate computer equipment and other <b>[Department]</b> systems.</span></li><li><span>Requires reading, writing and oral proficiency in the English language.</span></li><li><span>More than 1 year experience.</span></li><li><b>Native Arabic Speaker </b></li><li><b>Have authorization of citizenship</b></li></ul><br><p><b><span>What We Offer:</span></b></p><br><br><ul><li><span>Competitive salary, wages, and a comprehensive benefits package</span></li><li><span>Excellent training and development opportunities</span></li><li><span>Complimentary dry cleaning for employee uniforms/ business attire. </span></li><li><span>Complimentary employee meals</span></li><li><span>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</span></li><li><span>Dental and medical/disability/life insurance</span></li><li><span>Retirement pension plan</span></li><li><span>Employee service awards</span></li><li><span>Annual employee party/social and sports events</span></li></ul><br><p><b><span>Schedule & Hours</span></b></p><br><br><p><span>Full–time job with 44 working hours a week.</span></p><br><br><br><br><br><br><br> </div>
Premier Service Recruitment
Egypt - Cairo
<h2 class="h5">Job description</h2>
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<p><strong>About the role:</strong></p><br><br>
<p>The Security Supervisor is responsible for leading and coordinating security personnel, ensuring that all security operations are conducted effectively, safely, and in compliance with internal policies and regulatory requirements. This role acts as the first-line leadership for security teams, providing guidance, supervision, and operational oversight.</p><br><br>
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<p><strong>Your responsibilities:</strong></p><br><br><ul><li> Supervise and oversee the safety and security of all guests, personnel, and property under the manager's command.</li><li>Assist in the control of the public to maintain order and security.</li><li>Ensure passenger security in the station.</li><li>Prevent unauthorized access to the system.</li><li>Provide a deterrent to vandalism and inappropriate behavior of persons inside the stations.</li><li>Assist in other station activities, e.g., crowd control.</li><li>Support the Security and Traffic Management (STM) in case of an emergency or station evacuation.</li><li>Supervise and coordinate the activities of security guards.</li><li>Conduct regular inspections to ensure compliance with security protocols and procedures.</li><li>Train and mentor security guards, guiding safety practices and protocols.</li></ul>
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<p><strong>Your qualifications:</strong></p><br><br><ul><li> Technical degree in a relevant field.</li><li>Minimum 2 years of experience in the security or related field.</li><li>Proven knowledge of all aspects of compliance.</li><li>Relevant certification in security is preferred.</li><li>Affinity with security measures and protocols.</li><li>Arabic native speaker.</li><li>High level of discipline.</li><li>No objection to prosecution or any judicial record.</li><li>Proven time management and organizational skills, effectively prioritizing tasks and meeting deadlines.</li><li>Advanced written and spoken English, enabling effective communication.</li></ul><br> </div>
Egypt - Cairo
<h2 class="h5">Job description</h2>
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<p><strong>Job Purpose</strong></p><br><p>To establish, lead and operate the Human Resources function in a developing manufacturing environment, ensuring effective manpower availability, disciplined personnel administration, employee relations, performance support and compliance with approved HR policies and applicable labor requirements. The role is hands-on and is expected to build a practical HR foundation that can grow with the factory, with particular focus on blue-collar workforce management and factory operations.</p><br><p>1.<strong> HR Function Ownership & Daily Operations</strong></p><br><p>• Take day-to-day ownership of the HR function and ensure essential HR activities are executed consistently and professionally.</p><br><p>• Build basic HR discipline, records, follow-up mechanisms and reporting required for a growing factory.</p><br><p>• Prioritize practical operational needs while progressively strengthening the HR function as the organization develops.</p><br><p>• Coordinate HR activities across recruitment, personnel, employee relations, performance support and training coordination.</p><br><p><strong>2. Recruitment & Manpower</strong></p><br><p>• Coordinate manpower requirements with department managers based on approved needs and organizational priorities.</p><br><p>• Manage recruitment activities for workers, technicians, supervisors, specialists and managerial positions within the approved hiring process.</p><br><p>• Source, screen and coordinate interviews, offers, onboarding and joining formalities.</p><br><p>• Develop practical recruitment channels suitable for factory and blue-collar hiring.</p><br><p>• Track vacancies, hiring lead time, joining rates, early turnover and recruitment effectiveness.</p><br><p>• Support manpower planning and identify recurring recruitment or retention problems.</p><br><p><strong>3. Personnel Administration & Employee Records</strong></p><br><p>• Ensure employee files, contracts, employment documents and personnel records are complete, accurate and properly maintained.</p><br><p>• Manage attendance, leave, shifts, overtime and employee-status changes in coordination with relevant departments.</p><br><p>• Ensure timely and accurate HR inputs required for payroll processing and review discrepancies before submission to Finance/Payroll.</p><br><p>• Follow probation periods, contract renewals, transfers, promotions, resignations and terminations according to approved procedures.</p><br><p>• Ensure personnel transactions and records comply with approved company policies and applicable labor requirements.</p><br><p><strong>4. Factory Workforce & Employee Relations</strong></p><br><p>• Maintain strong day-to-day presence with factory employees, supervisors and department managers.</p><br><p>• Handle employee complaints, workplace concerns, disciplinary matters and attendance-related issues fairly and consistently.</p><br><p>• Support management in addressing absenteeism, turnover, behavioral issues and workforce stability.</p><br><p>• Promote clear communication between employees, supervisors and management and escalate significant issues when required.</p><br><p>• Apply approved disciplinary and grievance procedures with appropriate documentation and confidentiality.</p><br><p><strong>5. Performance Management</strong></p><br><p>• Coordinate implementation of the approved performance-management cycle across departments.</p><br><p>• Support managers in setting clear objectives and performance expectations for employees.</p><br><p>• Track completion of performance reviews and follow up on agreed development or corrective actions.</p><br><p>• Identify recurring performance issues and provide HR input to management.</p><br><p><strong>6. Training & Employee Development</strong></p><br><p>• Coordinate training needs with department managers based on operational requirements, performance gaps and approved development priorities.</p><br><p>• Maintain training records and follow up on attendance and completion.</p><br><p>• Coordinate internal and external training arrangements within the approved budget and plan.</p><br><p>• Support induction and orientation programs for new employees, particularly factory workers and supervisors.</p><br><p>• Evaluate basic training effectiveness with relevant department managers.</p><br><p><strong>7. HR Policies, Procedures & Compliance</strong></p><br><p>• Implement and ensure consistent application of approved HR policies, procedures and authority levels.</p><br><p>• Identify policy or process gaps and raise them to management with practical recommendations.</p><br><p>• Maintain required HR documentation and support compliance with applicable Egyptian labor and social-insurance requirements in coordination with relevant specialists or external support when needed.</p><br><p>• Support internal or external reviews related to HR documentation and employment practices.</p><br><p>• Maintain confidentiality of employee and company information.</p><br><p><strong>8. HR Reporting & Workforce Indicators</strong></p><br><p>• Prepare regular HR reports covering headcount, vacancies, recruitment, attendance, overtime, absenteeism, turnover, training and other agreed workforce indicators.</p><br><p>• Analyze workforce trends and highlight significant risks or recurring problems to management.</p><br><p>• Maintain accurate HR data and support management decisions with reliable workforce information.</p><br><p><strong>9. Systems, Restructuring & HR Development Projects</strong></p><br><p>• Participate in HR restructuring, organizational development, HR system implementation and process-improvement projects.</p><br><p>• Provide operational HR input and factory workforce requirements during the design or redesign of HR processes and systems.</p><br><p>• Support testing and implementation of approved HR systems, controls and process changes.</p><br><p>• Implement and ensure compliance with approved HR processes and procedures and participate in their review and improvement.</p><br><p>• Identify operational HR gaps and provide feedback on the effectiveness of implemented systems and processes.</p><br><p><strong>10. HR Team Development</strong></p><br><p>• Support the gradual development of the HR team as the factory grows.</p><br><p>• Define clear day-to-day responsibilities for HR/Personnel team members within the approved organization structure.</p><br><p>• Coach and monitor junior HR staff and promote disciplined, service-oriented HR practices.</p><br> </div>
Egypt - Cairo
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized, and innovative outsourcing solutions that respond to each client’s unique business needs. With strong global coverage and deep cultural understanding, ETISAL International leverages industry best practices and advanced technologies to support partners in serving their own customers more effectively. The company emphasizes transparency, operational flexibility, integrity, and a strong commitment to quality. Its teams work continuously to enhance management standards and strive to exceed client expectations in every engagement. Role Description The English Technical Customer Support Agent is a full-time, on-site role based in Qesm El Maadi. The agent will handle inbound and outbound customer interactions in English, providing technical support, troubleshooting product or service issues, and guiding customers through solutions in a clear and professional manner. Daily tasks include responding to customer inquiries via phone, email, or chat, documenting cases and resolutions, and escalating complex issues to the appropriate technical or supervisory teams when needed. The role involves following established procedures, using support tools and knowledge bases, and maintaining accurate records to ensure efficient case management. The agent is expected to collaborate with colleagues, uphold service level agreements, and contribute to a positive, customer-focused environment. Qualifications Strong English communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical customers. Demonstrated technical aptitude, including basic understanding of software, networks, or IT systems, and the ability to learn new tools and platforms quickly. Customer service skills, such as empathy, active listening, conflict resolution, and maintaining a professional and courteous tone under pressure. Problem-solving and analytical skills, including the ability to diagnose issues, follow troubleshooting steps, and document findings accurately. Ability to work on-site in Qesm El Maadi, manage time effectively, follow shift schedules, and collaborate within a diverse team environment. Familiarity with call center or BPO environments, CRM or ticketing systems, and adherence to performance metrics and quality standards is an advantage. Relevant education such as a diploma or bachelor’s degree in IT, communications, business, or a related field, or equivalent practical experience. Willingness to participate in ongoing training, adapt to new technologies and processes, and uphold the company’s values of integrity, transparency, and service excellence.
Egypt - Cairo
Occupation Description The Customer Care Executive maintains an ongoing level of engagement with key customers builds trusting relationships with clients and protects the brand by maintaining a positive image. He/she provides the highest quality of services to CED’s customers to achieve maximum satisfaction levels.<br>Job Scope Update accurately the customer’s history/interactions and information on the system. Provide regular updates to customers on the status of their cases/requests. Escalate customer issues and report major problems to Superiors. Collect customer’s feedback (following given Survey/s). Handle efficiently and on time all tasks/cases assigned by superior/s. Provide accurately all needed reports & data to superior/s. Ensure proper documentation and filing to customers’ requests. Attend daily/weekly/monthly staff meetings and proactively raise issues for group discussions and information sharing. Support the continuous enhancement of City Edge’s database quality and enrichment by collaborating with internal (and external) partners. Follow quality standards for customer and prospect data capture. Analyse City Edge’s customer behaviour. Handle customers’ requests and inquiries received via (call center/mobile app/website/social Media) on time (following given SLAs). Handle customer complaints and provide appropriate solutions in compliance with the company’s policy & procedures. Meet walk-in customers with minimum waiting time and enhance the overall customer experience. Reply to customer calls, e-mails, and letters per SLAs. Achieve customer satisfaction via professional handling, timely problem resolution, product knowledge, regular updates, and willingness to help. Proactively share updates & build sustainable relationships of trust with customers through consistency and accurate sharing of information. Conduct all necessary follow-ups with other departments on behalf of the customer to resolve his problems / accommodate his requests. Report repeated complaints/areas of improvement/challenges facing the team to the management for their reference and relevant action.<br>Education and Most Common Work Experience Requested Bachelor’s Degree in Marketing, Finance, Business or equivalent.2+ years of experience, previous experience in real estate is preferred.
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