Air Conditioning Technician Jobs

HCLTECHHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit www.hcltech.comNote: Candidates must be eligible to work in Egypt. Fluent in Arabic and English.<br>Job Summary:As a member of the Site Services team the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands-on support to other IT teams including but not limited to Audio Visual, Network, Server and print services.<br>Essential Duties and Responsibilities Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily. Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users. Develops and provides technical coaching and mentoring to other desktop services staff and company associates. May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed. Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction. Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment. Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels. Demonstrate initiative and act independently to resolve problems. Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers. Not all sites require on-call participation. Participate in team projects as requested. Management of onsite AV Technical Management, including configuration & installation of AV devices Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer Coordinate with AV equipment OEMs for resolution/workarounds, when required Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations Interact with client Customer Help Desk ticketing system to respond to end user requests Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design Setup and breakdown of all onsite meetings Daily system testing to ensure equipment and room functionality Responsible for escalating all “next level” break fix issues to their manager for resolution Perform remote testing for local and regional offices Ensure all AVS spaces are presentable for use Polycom AV equipment management and configuration Videoconferencing experience including operation, call set-up and equipment Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type<br>Skills and Abilities Customer focused – Customer is #1 Attitude Personal accountability for results Detail oriented Strong analytical and troubleshooting skills High integrity Minimum of 2 years’ technical experience in providing Deskside Support PC hardware repair (Dell/HP), Windows system support, OS X Support Software installation/troubleshooting Performing Tech Refresh Mobile device support (i OS/i Phone/i Pads) – excluding warranty hardware repair Networking Asset tracking Stock room management Basic support in Video conferencing equipment Must have experience in working with third party client managed mobile applications. Experience in Mobile Device Management and Mobile Application Management. ( i Phone and Android ) Hands on Experience in server side maintenance like upgrading and patching activities. Candidate should have knowledge over MS Access , Service Now, Sql Server. Experience in working on Intune and Blackberry UEM.<br>Education / Expertise Technical degree with 2 years of technical experience; or high school diploma/GED with 3 years of technical experience. Minimal 1 years of experience in hardware, software and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment. Must possess established customer service skills through 2 years of professional customer service experience. Technical Certification in the similar field will be an added advantage Ability to manage multiple priorities and follow through on projects to completion. Ability to work with customers and achieve successful outcomes in handling difficult situations. Proven ability to communicate effectively with a wide variety of customers by phone, in person or via e-mail. Capability to work effectively as a team member, as well as independently on multiple projects. Benefits A supportive, diverse, and global team with a brilliant culture. Competitive compensation and benefits that includes up to 21 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice. To know more about us visit – www.hcltech.com

Connect to your career at Deloitte<br><br>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<br><br>Deloitte innovation hub (DIH) is a strategic initiative established by Deloitte North & South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.<br><br>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<br><br>Connect to your opportunity <br><br>We are seeking a skilled and passionate Node.js Application Engineer to join our growing team. In this role, you will be responsible for the operational excellence, monitoring, and continuous improvement of our production Node.js applications hosted on AWS. You will work closely with development teams to ensure smooth deployments, troubleshoot issues, and implement enhancements to optimize performance, reliability, and scalability.<br><br>As a full stack operate (3rd level support) engineer you will:<br><br> Manage and maintain production Node.js applications deployed on AWS infrastructure. Implement and manage monitoring and alerting systems to ensure application health and performance. Proactively identify and troubleshoot performance bottlenecks, errors, and other production issues. Collaborate with development teams to streamline deployments and implement CI/CD pipelines. Contribute to the development of automation scripts and tools to improve operational efficiency. Stay up-to-date with the latest Node.js best practices, AWS services, and Dev Ops methodologies. Contribute to the development of React JS, Next JS for frontend web development.<br><br>Connect To Your Skills And Professional Experience<br><br>As an engineer with a strong base of software engineering and 3rd level supporrt, it will be your job to build and operate / support technical platforms and systems that underpin some of our most exciting client projects.<br><br>We are looking for individuals who can embed themselves with our clients and multinational Deloitte teams and work with other developers, business analysts and test managers; ensuring that systems are built in a way that makes them fast, maintainable and able to handle frequent incremental change.<br><br>What You Must Have<br><br> 3 – 6 years of relevant experience. Proven experience developing and deploying production-ready Node.js applications. React JS, Next JS for frontend web development Strong understanding of AWS services such as Lambda, S3, Cloud Watch, and others. Experience with infrastructure-as-code tools like Terraform or Cloud Formation. Proficiency in setting up and managing monitoring and logging systems (e.g., Splunk, New Relic, ELK stack). Experience with serverless architectures and AWS Lambda. Strong troubleshooting and problem-solving skills. Excellent communication and collaboration skills. Experience of agile methodologies and associated toolsets and code repositories Strong collaboration and stakeholder engagement skills Self-motivated and organised person High level of attention to detail, the ability to think architecturally at ‘big picture’ and able to translate this into practical implementation<br><br>Desirable<br><br> Knowledge of security best practices for web application Experience with Apollo Server Experience with SNS, Event Bridge, Step Functions<br><br>What We Would Like You To Have<br><br>Good communication skills and the ability to work as a part of a squad – reaching out to team members, good interaction in sprint ceremonies like story grooming, retrospective etc.<br><br>Qualities We Are Looking For<br><br>You’re a natural at taking initiative: Someone who brings out the best in others and is a brilliant listener. You will help to grow our engineering practice without compromising standards, integrity or culture. You enjoy the ever-changing landscape of technology and love to keep on top of changes and improvements.<br><br>You’re great at communicating ideas: Someone who can clearly communicate their thoughts and ideas over any medium, adapting technical content to match their audience.<br><br>You enjoy mentoring others: Someone who is open to paying their skills forward, building up our junior talent and supporting other brilliant engineers.<br><br>Connect to your service line – Technology & Transformation<br><br>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.<br><br>Connect with your colleagues<br><br>Location: Cairo, Egypt<br><br>Hybrid working model (2-3 from office). We trust you to make the right choices around where, when, and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritize your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.<br><br>Our commitment to you<br><br>Making an impact is more than just what we do: it’s why we’re here. We strive to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<br><br>We want you. The true you. Your own strengths, perspective and personality. We nurture a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.<br><br>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.<br><br>Connect to your next step<br><br>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Business Analyst Employment Type Full-Time<br>Job Purpose<br>The Business Analyst is responsible for bridging the gap between business needs and technology solutions. The role involves gathering, analyzing, documenting, and managing business and system requirements throughout the Software Development Life Cycle (SDLC).<br>The Business Analyst works closely with clients, business stakeholders, Product Owners, Project Managers, UI/UX Designers, Developers, QA Engineers, and other technical teams to ensure that requirements are clearly understood, properly documented, technically feasible, and successfully translated into high-quality software solutions.<br>Key Responsibilities1. Business & Requirements Analysis Gather and analyze business requirements from clients, users, and stakeholders through meetings, interviews, workshops, and document analysis. Understand business objectives, operational processes, customer needs, problems, and improvement opportunities. Analyze existing processes and systems and identify gaps, inefficiencies, risks, and areas for improvement. Define and document As-Is and To-Be processes. Conduct Gap Analysis and Impact Analysis. Translate business needs into clear, structured, and actionable functional requirements. Identify functional and non-functional requirements. Define business rules, validations, workflows, user roles, permissions, and expected system behavior. Ensure requirements are complete, consistent, measurable, feasible, and testable. Identify assumptions, dependencies, constraints, and risks related to requirements.2. Requirements Documentation Prepare and maintain professional requirements documentation. Develop Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and/or Software Requirements Specifications (SRS) as required. Create detailed User Stories and clear Acceptance Criteria. Prepare Use Cases, business scenarios, process flows, and workflow diagrams. Document business rules, data requirements, system behavior, and integration requirements. Maintain requirements traceability throughout the project lifecycle. Keep all documentation updated following approved changes.3. User Stories & Product Backlog Convert business requirements into clear and actionable User Stories. Define acceptance criteria covering functional and business scenarios. Identify dependencies and relationships between requirements. Work with Product Owners and Product Managers to refine, prioritize, and maintain the Product Backlog. Participate in Backlog Refinement and ensure User Stories are sufficiently detailed before development. Clarify requirements and business rules for Development and QA teams. Review completed features against approved requirements and acceptance criteria. Support prioritization of features based on business value, customer needs, and project priorities.4. Agile & Scrum Participate in Agile/Scrum ceremonies including:Sprint Planning Daily Stand-ups Backlog Refinement Sprint Review Sprint Retrospective Provide business and functional clarification throughout development. Support the Scrum Master and Product Owner in maintaining an organized and actionable backlog. Identify and escalate requirement-related blockers. Contribute to continuous improvement of the product development and requirements management process.5. Business Process Analysis Analyze and document business workflows and operational procedures. Identify bottlenecks, duplicated activities, manual processes, and inefficiencies. Design optimized To-Be processes aligned with business objectives. Create process maps and workflow diagrams using appropriate tools and methodologies such as BPMN. Assess the impact of proposed software solutions on existing business processes.6. Software & System Analysis Analyze software requirements from both business and functional perspectives. Develop a strong understanding of system functionality and major software components. Understand system integrations, data flows, APIs, and dependencies at a functional level. Define integration requirements, data inputs/outputs, validations, and expected behavior. Understand basic database concepts and data relationships. Use SQL when required for data validation, investigation, and analysis. Collaborate with Developers, Technical Leads, and Architects to clarify functional requirements. Ensure business requirements are technically understandable and aligned with the proposed solution.7. UI/UX Collaboration Work closely with UI/UX Designers to translate business requirements into effective user experiences. Review wireframes, prototypes, user journeys, and designs against business requirements. Ensure all required user actions, scenarios, validations, and business rules are reflected in the design. Provide functional clarification to UI/UX teams. Identify missing or unclear scenarios before development.8. Quality Assurance & UATWork closely with QA Engineers throughout the testing lifecycle. Ensure requirements and Acceptance Criteria provide sufficient information for test-case development. Review test scenarios against approved requirements. Support QA teams in understanding expected system behavior. Analyze requirement-related defects and clarify whether issues are defects, requirement gaps, or change requests. Support User Acceptance Testing (UAT). Coordinate with business stakeholders during UAT. Review UAT feedback and coordinate required changes with relevant teams. Verify that delivered functionality meets approved requirements.9. Client & Stakeholder Management Act as a communication bridge between business stakeholders and technical teams. Conduct requirements workshops and discovery sessions with clients. Understand and manage stakeholder expectations. Communicate complex technical concepts in clear business language. Resolve requirement conflicts, gaps, and ambiguities through structured analysis and stakeholder discussions. Obtain clarification, confirmation, and approval of requirements when required. Maintain effective professional relationships with clients and internal stakeholders.10. Change & Scope Management Identify, document, and assess changes to approved requirements. Perform impact analysis on scope, timeline, resources, cost, functionality, and dependencies. Coordinate Change Requests with Product, Project Management, and technical teams. Identify and escalate unauthorized scope changes. Maintain records of approved and rejected changes. Update User Stories and related documentation following approved changes.11. Data Analysis & Reporting Analyze business and operational data to support decision-making. Identify trends, issues, anomalies, and improvement opportunities. Define requirements for reports, dashboards, KPIs, and business metrics. Validate system reports against approved business requirements. Work with technical teams to clarify reporting logic and calculations. Use Excel, SQL, or other analytical tools when required.12. Documentation & Knowledge Management<br>Maintain accurate and up-to-date project documentation, including:<br>BRD / FRD / SRSUser Stories Acceptance Criteria Use Cases Business Rules Process Flows Data Requirements UAT Documentation Change Requests Requirements Traceability<br>Ensure that documentation accurately reflects the current product and is accessible to relevant stakeholders.<br>Qualifications & Experience Bachelor's degree in Business Administration, Information Systems, Computer Science, Software Engineering, Engineering, MIS, or a related field.3–5 years of proven experience as a Business Analyst, preferably within a software development company, technology company, Saa S environment, or digital transformation project. Strong experience in software requirements gathering, analysis, and documentation. Practical experience working with Agile/Scrum development teams. Experience working directly with Developers, QA Engineers, Product Owners, and business stakeholders. Client-facing requirements-gathering experience is highly preferred. Technical Skills Business Analysis Requirements Gathering & Analysis Business Process Analysis Gap Analysis Root Cause Analysis Impact Analysis As-Is / To-Be Analysis Business Rules Process Optimization Stakeholder Analysis Requirements Engineering Functional & Non-Functional Requirements User Stories Acceptance Criteria Use Cases Requirements Traceability Requirements Prioritization Change Management Agile & Product Agile Methodologies Scrum Product Backlog Sprint Planning Backlog Refinement MVP Concepts Product Requirements Software & Technical Knowledge SDLCWeb & Mobile Applications Basic Software Architecture Understanding APIs & System Integrations Data Flow Database Concepts Basic to Intermediate SQLFunctional Testing & UATModeling & Documentation BPMNUMLUse Case Diagrams Activity Diagrams Process Flow Diagrams User Flows Wireframes Tools<br>Experience with the following tools is preferred:<br>Jira Confluence Microsoft Excel Microsoft Word Microsoft Visio Draw.io Lucidchart Figma Postman SQL Tools Soft Skills Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Strong attention to detail. Excellent documentation and presentation skills. Strong stakeholder management capabilities. Ability to understand complex business problems and translate them into software requirements. Strong negotiation and conflict-resolution skills. Excellent organization and time-management skills. Ability to manage multiple projects and priorities. Proactive, structured, and solution-oriented mindset. Ability to work independently and within cross-functional teams. Strong customer and business-oriented approach. Ability to work effectively under pressure and meet deadlines. Preferred Certifications<br>The following certifications are considered an advantage:<br>IIBA – ECBA / CCBA / CBAPPMI-PBACertified Scrum Product Owner (CSPO) Professional Scrum Product Owner (PSPO) Other recognized Business Analysis, Agile, or Product Management certifications.

Core Technology Stack AWS (5+ years) •EKS • ECS • Terraform• Istio •Datadog • Git Lab CI/CD (Advanced) •Argo CD • Serverless Framework• Node.js •Python • Temporal• Docker •Cloud Formation<br>Role Overview As a Senior Dev Ops Engineer, you will take a hands-on approach to the delivery and automation of our cloud infrastructure, supporting continuous integration and deployment. You will work closely with the Dev Ops Technical Lead and collaborate with software engineering teams to build, secure, and scale our platform. This is a financial services environment where security, compliance, and reliability are not optional. You will be expected to build and maintain infrastructure that meets SOC 2 Type II, PCI DSS, and GDPR as a basic requirement while keeping the developer experience fast and friction-free – partnering with engineering teams.<br>Responsibilities Infrastructure & Platform Design, build, and maintain cloud-native infrastructure on AWS that is secure, automated, scalable, and highly available. Own and evolve our Kubernetes platform (EKS) including cluster operations, upgrades, networking, and security hardening. Manage and operate ECS (Fargate and EC2 launch types) for containerised workloads, including task definitions, service scaling, and deployment strategies. Design and maintain advanced AWS networking: Transit Gateways for multi-VPC/multi-account connectivity, Site-to-Site VPN, AWS Client VPN, VPC peering, Direct Connect, Route 53 DNS resolution, and network segmentation across environments. Manage and advance our Istio service mesh for traffic management, m TLS enforcement, canary deployments, and observability across microservices. Provision, configure, and maintain all AWS infrastructure as code through Terraform, enforcing best practices around modules, state management, and drift detection. Maintain and extend Cloud Formation stacks where applicable, including nested stack architectures and cross-stack dependencies. Implement and manage Git Ops workflows using Argo CD for declarative, auditable Kubernetes deployments. Build and operate serverless workloads using the Serverless Framework for event-driven and API-backed services. Maintain and support the infrastructure around Temporal: cluster operations, namespace management, monitoring, scaling, and ensuring high availability for engineering teams building durable workflows.<br>Observability & Reliability Deploy and configure Datadog across the full stack: infrastructure metrics, APM (distributed tracing), log management, synthetic monitoring, and SLOs. Design tagging strategies and dashboard standards that give engineering teams self-service visibility into their services. Build meaningful alerting with low noise: composite monitors, anomaly detection, and error budget burn-rate alerts. Perform infrastructure cost analysis and optimization on an ongoing basis, including reserved capacity planning and right-sizing.<br>Security & Compliance Maintain infrastructure that satisfies SOC 2 Type II, PCI DSS, and GDPR compliance requirements. Implement and enforce encryption at rest and in transit across all services using AWS KMS customer-managed keys. Ensure comprehensive audit logging: Cloud Trail organization trails, application-level audit logs, EKS audit logs, and tamper-proof log retention. Enforce least-privilege IAM policies, SCPs across AWS Organizations, and secret management through AWS Secrets Manager or SSM Parameter Store. Maintain network segmentation and security controls for cardholder data environments in line with PCI DSS. Collaborate with the App Sec engineer on vulnerability management, secret scanning in CI, and compliance evidence collection for audits.<br>CI/CD & Developer Experience Own and architect advanced Git Lab CI/CD pipelines across all services: multi-stage, multi-environment pipelines with dynamic child pipelines, DAG dependencies, and rules-based execution. Enforce Principle of Least Privilege (POLP) across CI/CD: scoped CI/CD variables, protected environments, least-privilege runner tokens, per-job service accounts, and minimal container image permissions. Design and maintain .gitlab-ci.yml standards across the organisation: reusable includes, extends, component templates, and shared CI libraries to eliminate duplication and enforce consistency. Build and maintain deployment tooling for Node.js and Python services across containerized and serverless targets. Ensure pipeline compliance: MR-based approvals, signed artifacts, deployment gates, approval rules, and full traceability from ticket to production. Manage Git Lab Runner infrastructure: autoscaling runners on AWS (EC2/EKS), runner caching strategies, Docker-in-Docker vs Kaniko for container builds, and runner security hardening. Optimise pipeline performance: caching, artifacts, parallel jobs, resource groups, and pipeline analytics to keep feedback loops fast.<br>Collaboration & On-Call Work collaboratively with software engineering teams to define infrastructure, deployment, and operational requirements. Contribute to the evaluation of new technologies and vendor products that drive additional value across the stack. Share knowledge and mentor junior team members through code reviews, documentation, and pairing sessions. Translate non-technical business requirements into technical infrastructure requirements. Participate in an on-call rotation: respond to production incidents, perform root cause analysis, and drive post-incident improvements to prevent recurrence.<br>Required Skills & Experience Must Have (in priority order) Deep AWS expertise across core services: VPC, IAM, EKS, ECS (Fargate and EC2), Lambda, S3, RDS, KMS, Cloud Trail, Route 53, API Gateway, and Organizations. (5+ years) Advanced AWS networking: Transit Gateway architectures, Site-to-Site VPN, AWS Client VPN, VPC design and subnetting, DNS (Route 53 private/public hosted zones, Resolver endpoints), VPC peering, Direct Connect, Private Link, and load balancing (ALB/NLB). Production Kubernetes experience (EKS strongly preferred) including cluster operations, RBAC, networking, HPA, and troubleshooting. (3+ years) Hands-on Istio service mesh experience: traffic management, m TLS, Virtual Service/Destination Rule configuration, sidecar tuning, and debugging with istioctl.(3+ years) Advanced Terraform experience including modules, workspaces, state management, and CI-driven plan/apply workflows. (3+ years) Advanced Git Lab CI/CD expertise: excellent understanding of CI syntax (rules, needs, DAG, dynamic child pipelines, includes/extends, components), pipeline security (POLP, protected variables/environments, runner isolation), MR approval workflows, and runner infrastructure management. (4–5 years) Serverless Framework for deploying and managing Lambda-based workloads. Datadog implementation and operations: Agent deployment in Kubernetes, APM instrumentation, log pipelines, custom metrics, dashboards, monitors, and SLOs. Security and compliance mindset: practical experience with SOC 2, PCI DSS, or similar regulatory frameworks in a fintech or financial services environment. Node.js hands-on experience: comfortable reading, debugging, and writing Node.js code. Understanding of the runtime, LTS lifecycle, and packaging. Python scripting for automation: boto3, CLI tools, CI scripts, data processing. Comfortable with concurrency patterns and packaging. Argo CD for Git Ops-based Kubernetes deployments. Docker and container best practices: image optimization, multi-stage builds, vulnerability scanning.<br>Required Certifications AWS Certified Dev Ops Engineer — Professional AWS Certified Solutions Architect — Associate Hashi Corp Certified: Terraform Associate or Engineer<br>Nice to Have Temporal platform operations: cluster deployment, namespace configuration, visibility store tuning, and worker infrastructure. Cloud Formation including nested stacks, macros, and cross-stack references. Certified Kubernetes Security Specialist (CKS). Azure Active Directory and Microsoft 365 integration. Experience with JIRA and Confluence for project tracking and documentation. Familiarity with SIEM toolsets and cloud log management platforms beyond Datadog. Experience running SOC 2 Type II audit cycles end-to-end, including evidence collection from the Dev Ops side. Contributions to open-source infrastructure tooling.<br>What We Value Ownership: you see a problem, you fix it. You don't wait for a ticket. Pragmatism over perfection: ship secure, maintainable solutions, iterate later. Clear communication: you can explain a VPC design to a product manager and a compliance requirement to an engineer. Curiosity: the appetite to learn and evaluate a wide variety of open-source technologies and tools. Reliability: comfortable with on-call responsibilities and committed to keeping production healthy.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><b>About BDP International:</b></span></span></p><br> <p><span><span>BDP International, a member of the PSA Group, is a leading provider of global, integrated supply chain, transportation and logistics solutions. The company was founded in 1966 by Richard Bolte Sr. with global headquarters in Philadelphia, Pennsylvania. Now, BDP employs more than 5,400 people worldwide and operates freight logistics centers worldwide through a global network of wholly owned offices, joint ventures, and affiliates in 133 countries. </span></span></p><br> <p><span><span>BDP serves more than 5,000 customers, including some of the world's leading multinational companies. Clients include: Arkema, Dow, DuPont, HARMAN, The Hershey Company, and more.</span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>SCOPE: </span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Effective coordination</span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> and execution of airfreight operations and pricing in line with the PSA BDP standard procedure. </span></span></span></span></span></span></span></span></span></span></span></p><br> <p><strong>Main responsibilities:</strong></p><br> <p><span><span><span><span><span><span><span><span><span><span>Pricing</span></span></span></span></span></span></span> </span></span></span></p><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Airfreight rate negotiation with airline , GSA , Origin offices, Agents…</span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span>etc</span></span></span></span></span></span></span></span> </span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Preparing quotation to the client including freight and insurance (if required) and follow-up</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Monitor and data maintenance of quotations and win-loss ratio</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Keep track record for airline contract rates (validity/expiry) </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Maintain healthy relation with Carrier , GSA , partners . </span></span></span></span></span></span></span></span></span></span></span><br> <p><span><span><span><span><span><span><span><span><span><span><span>Operation</span></span></span></span></span></span></span></span></span></span></span></p><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Correct execution of airway bill ,Coordinating with the Ground Handling agent &amp; Carriers for cargo acceptance and handover process .</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Execution of customs clearance in accordance with Egypt&nbsp; customs rules and regulations including customs inspection .&nbsp; </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Coordinating with customer and dispatch team for cargo pickup . </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Ensure cargo proper packing &amp; labeling according with carrier , commodity &amp; destination requirement </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>On time creation of Job Costing Sheet once full delivery is done to finance for invoicing</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Alert and update the shipment details on PSA BDP system</span></span></span></span></span></span></span></span></span></span></span><br> <p><span><span><span><span><span><span><span><span><span><span><span>Customer Service</span></span></span></span></span></span></span></span></span></span></span></p><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Ensure on time update of cargo status to customer</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Understand customer’s requirement and instruction ( </span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span>i.e</span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> DTC , DTD , description of goods </span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span>etc</span></span></span></span></span></span></span></span> </span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Inform customer with the export clearance requirements prior to cargo pickup . </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>On time invoicing of customer,48 hours after cargo delivery . </span></span></span></span></span></span></span></span></span></span></span><br> <br><br> <p><strong>Job Requirements&nbsp;</strong></p><br> <span><span><span><span><span><span><span><span>∙</span></span></span></span><span><span><span><span><span><span><span>+</span></span></span></span></span></span></span><span><span><span><span><span><span><span>5</span></span></span></span></span></span></span><span><span><span><span><span><span><span> years experience </span></span></span></span></span></span></span><span><span><span><span><span><span><span>in</span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> airfreight Export/Import operations with knowledge MTS system, customs procedure , DGR basis, ground handling agent &amp; carrier communication . </span></span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span><span>∙</span></span></span></span><span><span><span><span><span><span><span>College/University</span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> graduate</span></span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span><span>∙</span></span></span></span><span><span><span><span><span><span><span>Computer literacy with Microsoft Software applications</span></span></span></span></span></span></span><span><span><span><span><span><span><span>, MS</span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> Excel expertise .</span></span></span></span></span></span></span></span></span></span></span></span><br> <br> </div>