Ticket Agent Jobs - Assiut Egypt

<strong>:Role Overview</strong><br>•The Merchant Specialist will be responsible for onboarding new merchants, supporting them in daily payment operations, and ensuring continuous engagement and transaction growth on the Stryve platform.<br><br><strong>:Key Responsibilities</strong><br>• Onboard new merchants onto Stryve’s platform<br>• Guide merchants through the payment setup and activation process<br>• Support merchants in daily payment operations and transactions<br>• Monitor transaction performance and usage levels<br>• Follow up regularly to ensure active engagement<br>• Resolve merchant issues in coordination with Operations &amp; Finance<br>• Identify opportunities to increase transaction volume<br>• Maintain accurate merchant records using CRM<br>• Collect structured feedback and report insights to internal teams<br><br><strong>:Requirements</strong><br>• 1–4 years of experience in Customer Success, Account Management, or Merchant Support<br>• Experience in FinTech, digital payments, or B2B platforms is highly preferred<br>• Strong communication and relationship management skills<br>• Proven sales experience<br>• Ability to deliver effective presentations and conduct product demonstrations<br>• Experience in training clients on products or services<br>• Demonstrated success in sales management, business development and customer acquisition<br>• Ability to work independently and collaboratively in a team environment<br>• Self-motivated with a strong work ethic and desire to succeed<br>• Fluent in English and Arabic<br>• Bachelor's degree in Business or related field

<p>Job Description</p><ul><li><p>Job Summary The Senior Sales Engineer will be responsible for promoting and selling the company's CSSD &amp; Sterilization portfolio across Upper Egypt, developing new business opportunities, and maintaining strong relationships with hospitals and healthcare providers.</p></li></ul><p>Responsibilities</p><ol><li><p>Promote and sell CSSD &amp; Sterilization equipment to hospitals and healthcare facilities.</p></li><li><p>Develop new business opportunities and expand the customer base across Upper Egypt.</p></li><li><p>Conduct product presentations, demonstrations, and technical discussions.</p></li><li><p>Prepare quotations and negotiate commercial offers.</p></li><li><p>Follow up on sales opportunities until closing.</p></li><li><p>Build and maintain strong relationships with key decision-makers.</p></li><li><p>Coordinate with the application and service teams to ensure customer satisfaction.</p></li><li><p>Participate in conferences, workshops, and exhibitions.</p></li><li><p>Monitor market trends and competitor activities.</p></li><li><p>Prepare regular sales forecasts and activity reports.</p></li><li><p>Achieve assigned sales targets.</p></li></ol><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Bachelor's degree in Biomedical Engineering, Pharmacy, Science, or a related field.</p></li><li><p>5–8 years of experience in CSSD &amp; Sterilization medical equipment sales.</p></li><li><p>Hands-on experience with one or more of the following products:</p></li></ul><ol><li><p>Steam Sterilizers (Autoclaves)</p></li><li><p>Hydrogen Peroxide Plasma Sterilizers</p></li><li><p>Washer Disinfectors</p></li><li><p>Ultrasonic Cleaners</p></li><li><p>CSSD Workstations</p></li><li><p>Packing &amp; Sealing Machines</p></li><li><p>Sterilization Containers &amp; Accessories</p></li></ol><p></p><ul><li><p>Strong understanding of CSSD workflow and sterilization standards.</p></li><li><p>Excellent communication, presentation, and negotiation skills.</p></li><li><p>Strong business development and key account management skills.</p></li><li><p>Ability to travel extensively across Upper Egypt.</p></li><li><p>Own a car with a valid driving license (Mandatory).</p></li><li><p>Must be a resident of <strong>Upper Egypt</strong>.</p></li><li><p>Good command of English.</p></li><li><p>Proficiency in Microsoft Office.</p></li></ul><p></p>

<p>Common duties and responsibilities:</p><ul><li>Answering inbound calls</li><li>Evaluating problems and complaints of the callers</li><li>Providing proper solutions and responding to the needs of customers.</li><li>Selling and giving information on the products or services that e&amp; Egypt gives to the customers</li></ul>

<h2>Job Purpose</h2><p>To lead and manage all sales operations across the Upper Egypt region, ensuring the achievement of sales, distribution, and collection targets while expanding market share. The role is responsible for managing distributors, supervisors, and sales representatives, strengthening customer relationships, and executing the company's sales strategy efficiently.</p><h2>Key Responsibilities</h2><ul><li><p>Develop and execute the annual and monthly sales plans for the Upper Egypt region in line with company objectives.</p></li><li><p>Achieve sales, distribution, collection, and market share growth targets.</p></li><li><p>Manage and develop the performance of distributors and sales agents across the region.</p></li><li><p>Lead, coach, and evaluate Sales Supervisors and Sales Representatives.</p></li><li><p>Ensure effective market coverage and expand the customer base.</p></li><li><p>Analyze market trends, competitor activities, and identify new business opportunities.</p></li><li><p>Build and maintain strong relationships with key customers and distributors.</p></li><li><p>Monitor inventory levels at distributor warehouses and coordinate with the Supply Chain Department to ensure product availability.</p></li><li><p>Implement and monitor promotional activities and trade marketing initiatives.</p></li><li><p>Prepare periodic sales performance reports, forecasts, and KPI analyses for senior management.</p></li><li><p>Monitor collections and ensure compliance with the company's credit policy.</p></li><li><p>Develop and train the sales team to improve productivity and performance.</p></li><li><p>Ensure full compliance with company sales policies, procedures, and standards.</p></li></ul><h2></h2><p></p><p><strong>Requirements</strong></p><p></p><h2>Qualifications</h2><ul><li><p>Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.</p></li><li><p>Professional training in Sales Management, Distribution Management, or Negotiation is preferred.</p></li></ul><h2>Experience Requirements</h2><ul><li><p><strong>10–15 years</strong> of experience in <strong>FMCG (Food Industry) Sales</strong>.</p></li><li><p>Minimum <strong>3 years of experience as an Upper Egypt Regional Sales Manager</strong>.</p></li><li><p>Proven experience in managing Traditional Trade (General Trade) sales channels.</p></li><li><p>Strong experience in managing distributors and sales agents.</p></li><li><p>Demonstrated ability to lead Sales Supervisors and Sales Representatives.</p></li><li><p>Proven track record of achieving sales targets and expanding market share.</p></li></ul><h2>Mandatory Requirements</h2><ul><li><p><strong>Must be a resident of Upper Egypt.</strong></p></li><li><p>Excellent knowledge of Upper Egypt markets and customer dynamics.</p></li><li><p>Willingness and ability to travel extensively across all Upper Egypt Governerates .</p></li><li><p>Valid driving license.</p></li></ul><h2>Required Skills</h2><ul><li><p>Strong leadership and people management skills.</p></li><li><p>Excellent negotiation and communication skills.</p></li><li><p>Strong analytical and problem-solving abilities.</p></li><li><p>Strategic planning and territory management capabilities.</p></li><li><p>Customer relationship management skills.</p></li><li><p>Ability to work under pressure and achieve challenging sales targets.</p></li><li><p>Proficiency in Microsoft Office applications, especially Excel.</p></li></ul><h2></h2><p></p>

<ul><li>Ensure that customer vehicles are fixed right from the first time.</li><li>Ensure that repairs are carried out within promised delivery time and estimated cost.</li><li>Order and follow up parts orders with Parts Department.</li><li>Inspect and test drives vehicle on which repairs are performed.</li><li>Return those vehicles failing the quality control inspection to the technician who performed work.</li><li>Assist the service advisors in identifying or diagnosing vehicle problems when needed.</li><li>Proper utilization of service facilities e.g. equipment, SST. Manuals, diagnostic tool.</li><li>Maintain high standard of premise cleanliness and a high level of self-hygiene, and uniform appearance for himself and his group.</li><li>Provide the servicing technician with an accurate description of the reasons for returning the vehicle to assist and guide him to solve the problem.</li><li>Advise management regarding technician job performance, training needs, and other specific areas.</li></ul>