JavaScript Jobs in Egypt

Key Responsibilities<br>Project Planning & Scope Definition: Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.<br>Resource & Budget Management: Estimate the resources and participants needed to achieve project goals and manage project budgets and resource allocation.<br>Execution & Delivery: Plan and schedule project timelines and milestones using appropriate tools (e.g., Agile, Scrum, Waterfall).<br>Risk & Issue Management: Identify, assess, and minimize risks throughout the project lifecycle; develop mitigation and contingency plans.<br>Stakeholder Communication: Effectively communicate project expectations and updates to team members and stakeholders in a timely and clear fashion.<br>Quality Assurance: Ensure project outputs meet technical standards and quality requirements through rigorous testing and review.<br>Qualifications & Requirements<br>Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.<br>Experience: 5+ years of experience in project management within an IT or tech environment.<br>Certifications: PMP (Project Management Professional), Certified Scrum Master (CSM), or Prince2 certification strongly preferred.<br>Skills: Proficiency with project management tools (e.g., Jira, Asana, MS Project), strong leadership skills, risk assessment, budget management, and deep understanding of the Software Development Life Cycle (SDLC).

Senior IT Specialist Job Purpose We are looking for an experienced Senior IT Specialist to provide reliable day-to-day IT support and ensure the smooth operation of the organization’s IT infrastructure, end-user devices, systems, and IT assets. The ideal candidate should have strong hands-on experience with Active Directory, ACCM, remote technical support, and IT stock/asset management, combined with strong troubleshooting skills and good English communication capabilities. Key Responsibilities Provide Level 1 and Level 2 technical support to employees for hardware, software, operating systems, network connectivity, and other IT-related issues. Manage and administer Microsoft Active Directory, including:Creating and managing user accounts. Managing security groups and access permissions. Password resets and account troubleshooting. User onboarding, transfers, and offboarding. Manage and support devices and endpoints through ACCM, including software deployment, configuration, troubleshooting, and monitoring. Provide remote IT support to employees across different locations using approved remote-support tools. Install, configure, maintain, and troubleshoot laptops, desktops, printers, mobile devices, and other IT equipment. Diagnose and resolve hardware, software, network, email, VPN, and system-access issues. Manage the organization's IT stock and asset inventory, including laptops, desktops, monitors, accessories, mobile devices, and other IT equipment. Maintain accurate records of IT assets, including:Asset assignment and handover. Asset returns. New equipment received. Available stock. Damaged or retired equipment. Asset movement between employees or locations. Coordinate the preparation and delivery of IT equipment for new joiners and ensure required accounts, devices, and access are ready before their start date. Handle IT equipment collection and access termination during employee offboarding. Monitor IT stock levels and highlight requirements for new equipment or replacements. Coordinate with vendors and service providers when required for hardware maintenance, warranties, repairs, or IT purchases. Maintain proper documentation of IT procedures, incidents, assets, configurations, and recurring technical issues. Ensure compliance with company IT policies, information-security requirements, and access-control procedures. Escalate complex technical or infrastructure issues to the appropriate internal teams or external service providers. Support IT-related projects, system upgrades, migrations, and infrastructure improvements when required. Provide guidance and technical support to junior IT team members when needed. Qualifications & Experience Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or a related field. Typically 4–7 years of relevant IT support / IT infrastructure experience, preferably in a corporate environment. Strong hands-on experience with Microsoft Active Directory. Strong experience with ACCM / endpoint management tools. Proven experience providing remote technical support to end users. Good experience with IT asset and stock management. Strong knowledge of Windows operating systems and Microsoft Office / Microsoft 365 environments. Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and LAN troubleshooting. Experience troubleshooting laptops, desktops, printers, peripherals, and common business applications. Familiarity with IT ticketing/helpdesk systems is preferred. Required Skills & Competencies Strong troubleshooting and problem-solving skills. Ability to diagnose technical issues systematically and provide effective solutions. Strong customer-service orientation and ability to communicate effectively with non-technical employees. Good organizational and documentation skills. Ability to manage multiple support requests and prioritize urgent incidents. Strong attention to detail, particularly when managing IT assets and user access. Ability to work independently while collaborating effectively with other IT teams. Good spoken and written English. Strong interpersonal and communication skills. Preferred Certifications The following certifications would be considered an advantage:Microsoft certifications related to Windows, Microsoft 365, Azure, or endpoint administration. Comp TIA A+ / Network+. ITIL Foundation. Relevant endpoint-management or infrastructure certifications.

IT Integration Lead | We’re Hiring<br>We are looking for an experienced IT Integration Lead to join our technology team and take ownership of the integration of applications and systems across the enterprise technology landscape. The role is responsible for managing end-to-end integration activities, ensuring seamless communication between systems, maintaining data consistency, supporting application performance, and delivering scalable and reliable integration solutions.<br>Key Responsibilities:<br>Lead the planning, execution, and oversight of application and system integration projects across the IT environment. Manage the end-to-end integration process, ensuring successful implementation and alignment with business and technical requirements. Support change management activities, including impact assessment, testing, validation, and quality assurance before changes are moved into production. Provide technical 2nd-level support for enterprise applications, including evaluation, installation, maintenance, troubleshooting, and issue resolution. Identify, investigate, and resolve operational, administrative, and application support requests to ensure optimal system functionality. Develop and execute implementation, communication, and production change plans to ensure smooth application deployments. Monitor application performance, generate configuration reports, perform root-cause analysis, and implement permanent solutions for recurring issues. Design, develop, and manage APIs to enable effective communication and data exchange between different systems. Work with middleware, API management, ETL tools, and other integration technologies to deliver robust integration solutions. Perform data mapping and transformation to ensure consistency, compatibility, and accuracy across integrated systems. Research and recommend integration best practices, tools, and solutions to continuously improve the IT environment. Collaborate with internal teams, business stakeholders, application partners, and vendors to resolve technical issues and maintain system performance. Act as a Technical Subject Matter Expert (SME), providing technical consultation and support during application implementation projects. Maintain comprehensive technical documentation covering integration solutions, processes, configurations, and support requirements. Ensure integration solutions follow appropriate security protocols and best practices while supporting compliance requirements. Align integration initiatives with business processes and overall organizational objectives.<br>Requirements:<br>Bachelor’s degree in Computer Science, Information Systems Management, or another technology-related discipline.3–5+ years of relevant experience working with integration technologies, including middleware, API management, and ETL tools. Strong knowledge of integration protocols and standards such as REST, SOAP, JSON, and XML. Experience in API design, development, management, data mapping, and transformation. Strong understanding of enterprise architecture principles and the ability to design scalable and robust integration solutions. Solid experience in system analysis and design, troubleshooting, and integration solution development. Strong project management and organizational skills, with the ability to manage timelines and deliver integration projects successfully. Knowledge of integration security protocols and best practices. Strong communication and stakeholder-management skills, with the ability to work effectively across technical and business teams. Experience with FMCG business applications and an understanding of relevant business processes is preferred. Strong technical knowledge of Windows and Linux operating systems, SQL, Oracle, networking fundamentals, Java/XML, and HTML. Experience with Oracle and Microsoft application platforms and enterprise mobile applications across i OS and Android is an advantage. English proficiency is required. Strong analytical, problem-solving, planning, organization, teamwork, and customer-focused skills.<br>Preferred Certifications:<br>Candidates with relevant professional certifications are preferred, including:Boomi Integration Developer Certification Microsoft Certifications Oracle Certifications PMP (Project Management Professional)<br>Key Competencies:<br>Analytical Thinking Problem Solving Planning & Organizing Taking Initiative Teamwork & Communication Customer Focus Stakeholder Management Change Management Technical Troubleshooting<br>Why This Role?<br>This is an opportunity for an experienced integration professional to play a key role in connecting enterprise applications and systems, improving operational efficiency, supporting business continuity, and contributing to scalable technology solutions. If you have the technical expertise and integration experience required for this role, we would like to hear from you.<br>Apply now and join our team as an IT Integration Lead.#Hiring #ITJobs #Integration Lead #ITIntegration #Integration #APIs #Middleware #ETL #APIManagement #Technology Jobs #ITCareers #FMCG #Tech Jobs

About the Role<br>We are looking for an experienced IT Operations Manager to lead and oversee the day-to-day IT operations and infrastructure environment across the Group. The role combines technical leadership and hands-on infrastructure management, ensuring the availability, reliability, security, performance, and continuity of critical IT systems and services. The ideal candidate will have strong experience across infrastructure and systems administration, excellent troubleshooting capabilities, and the ability to lead IT operations while remaining technically involved in day-to-day operations.<br>Key Responsibilities Manage and oversee day-to-day IT Operations and infrastructure services across the Group. Ensure the availability, reliability, performance, and continuity of critical IT infrastructure and services. Maintain hands-on involvement in troubleshooting complex infrastructure, systems, and operational issues. Manage and maintain servers, virtualization platforms, storage, backup systems, cloud infrastructure, and operating systems. Monitor infrastructure performance, availability, capacity, and utilization, and proactively address potential issues. Lead incident management, problem management, and root-cause analysis for major IT incidents. Establish and maintain effective backup, redundancy, disaster recovery, and business continuity arrangements. Ensure effective patching, system maintenance, configuration management, and infrastructure hardening in coordination with Cybersecurity. Review technical solutions, vendor proposals, and infrastructure designs and provide recommendations to IT management. Develop and maintain IT Operations SOPs, SLAs, technical documentation, infrastructure diagrams, and operational procedures. Work closely with the Service Desk to ensure effective escalation and resolution of complex technical issues. Support internal and external IT audits by providing technical documentation, evidence, and operational information. Identify opportunities to improve IT efficiency, service quality, automation, scalability, and cost effectiveness. Lead, coach, and develop the IT Operations team while maintaining strong technical involvement. Manage relationships with vendors, ISPs, managed service providers, and technology partners. Ensure effective communication and escalation during major incidents, outages, infrastructure changes, and critical IT issues. Stay up to date with emerging infrastructure, cloud, virtualization, automation, and IT Operations technologies.<br>Requirements Bachelor’s degree in computer science, Information Technology, Computer Engineering, or a related field.4+ years of relevant experience in IT Operations, Infrastructure, Systems Administration, or Technical Team Management. Strong hands-on experience in IT infrastructure and systems administration. Strong technical knowledge of:Servers and operating systems / Virtualization / Storage and backup / Cloud infrastructure / Enterprise infrastructure Good understanding of networking, cybersecurity, endpoint management, and IT service management. Strong experience in incident management, troubleshooting, root-cause analysis, and problem resolution. Experience managing vendors, ISPs, MSPs, and technology partners. Experience working within a medium- to large-scale organization. Strong analytical and problem-solving skills. Strong leadership and team-management capabilities, with the ability to remain technically hands-on. Excellent communication and stakeholder-management skills.<br>What We’re Looking For We are looking for someone who can balance technical depth with operational leadership — a manager who can lead the IT Operations function while also stepping in to diagnose and resolve complex technical issues when required. If you are a hands-on IT professional with strong infrastructure expertise and a passion for improving IT operations and service reliability, we’d love to hear from you.

Create, modify, disable, and manage user accounts across Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, and business applications Manage user permissions, security groups, shared mailboxes, and access requests in accordance with company policies Support employee onboarding and offboarding, including account provisioning, access management, and IT asset allocation Perform system updates, software deployments, security patches, and firmware upgrades Monitor IT systems and infrastructure health and proactively resolve performance and reliability issues Troubleshoot and resolve hardware, software, network, and user access issues Maintain accurate IT documentation, user records, and system configurations Follow IT security policies and best practices to ensure secure and reliable operations<br><br>Requirements<br><br>2-3 years of experience in IT Operations, System Administration, or a related role Hands-on experience with Active Directory, Microsoft Entra ID, and Microsoft 365Good understanding of user access management, permissions, security groups, and IT support processes Basic knowledge of Windows Server, networking, system troubleshooting, and IT security Strong troubleshooting and problem-solving skills Good communication and teamwork skills<br><br>Benefits<br><br>Hybrid Working Model Social and Medical Insurance Flexible working Environment Transportation

About the Role<br>We are looking for an experienced IT Operations Manager to lead and oversee the day-to-day IT operations and infrastructure environment across the Group. The role combines technical leadership and hands-on infrastructure management, ensuring the availability, reliability, security, performance, and continuity of critical IT systems and services. The ideal candidate will have strong experience across infrastructure and systems administration, excellent troubleshooting capabilities, and the ability to lead IT operations while remaining technically involved in day-to-day operations.<br>Key Responsibilities Manage and oversee day-to-day IT Operations and infrastructure services across the Group. Ensure the availability, reliability, performance, and continuity of critical IT infrastructure and services. Maintain hands-on involvement in troubleshooting complex infrastructure, systems, and operational issues. Manage and maintain servers, virtualization platforms, storage, backup systems, cloud infrastructure, and operating systems. Monitor infrastructure performance, availability, capacity, and utilization, and proactively address potential issues. Lead incident management, problem management, and root-cause analysis for major IT incidents. Establish and maintain effective backup, redundancy, disaster recovery, and business continuity arrangements. Ensure effective patching, system maintenance, configuration management, and infrastructure hardening in coordination with Cybersecurity. Review technical solutions, vendor proposals, and infrastructure designs and provide recommendations to IT management. Develop and maintain IT Operations SOPs, SLAs, technical documentation, infrastructure diagrams, and operational procedures. Work closely with the Service Desk to ensure effective escalation and resolution of complex technical issues. Support internal and external IT audits by providing technical documentation, evidence, and operational information. Identify opportunities to improve IT efficiency, service quality, automation, scalability, and cost effectiveness. Lead, coach, and develop the IT Operations team while maintaining strong technical involvement. Manage relationships with vendors, ISPs, managed service providers, and technology partners. Ensure effective communication and escalation during major incidents, outages, infrastructure changes, and critical IT issues. Stay up to date with emerging infrastructure, cloud, virtualization, automation, and IT Operations technologies.<br>Requirements Bachelor’s degree in computer science, Information Technology, Computer Engineering, or a related field.4+ years of relevant experience in IT Operations, Infrastructure, Systems Administration, or Technical Team Management. Strong hands-on experience in IT infrastructure and systems administration. Strong technical knowledge of:Servers and operating systems / Virtualization / Storage and backup / Cloud infrastructure / Enterprise infrastructure Good understanding of networking, cybersecurity, endpoint management, and IT service management. Strong experience in incident management, troubleshooting, root-cause analysis, and problem resolution. Experience managing vendors, ISPs, MSPs, and technology partners. Experience working within a medium- to large-scale organization. Strong analytical and problem-solving skills. Strong leadership and team-management capabilities, with the ability to remain technically hands-on. Excellent communication and stakeholder-management skills.<br>What We’re Looking For We are looking for someone who can balance technical depth with operational leadership — a manager who can lead the IT Operations function while also stepping in to diagnose and resolve complex technical issues when required. If you are a hands-on IT professional with strong infrastructure expertise and a passion for improving IT operations and service reliability, we’d love to hear from you.

Business Development Executive Sales & Marketing (Remote, Egypt)<br><br>Location: Remote Egypt<br><br>Experience: 5+ Years<br><br>Employment Type: Full-Time<br><br>We are looking for a dynamic Business Development Executive with experience in IT Sales and Marketing to drive business growth, generate leads, and build strong client relationships.<br><br>Key Responsibilities<br><br>Identify and pursue new business opportunities in IT services and solutions. Build and maintain relationships with prospective and existing clients. Develop and execute sales strategies to achieve revenue targets. Conduct market research and competitor analysis. Prepare proposals, presentations, and marketing materials. Collaborate with technical and delivery teams to ensure client satisfaction. Support lead generation, digital marketing, and brand promotion initiatives.<br><br>Requirements<br><br>Bachelor's degree in Business, Marketing, IT, or a related field.3+ years of experience in IT Sales, Business Development, or Marketing. Excellent communication and negotiation skills. Self-motivated and able to work independently in a remote environment. Experience with CRM tools and digital marketing platforms is an advantage.<br><br>a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }<br><br>Skills: CRM, Business development, Marketing, IT sales, digital marketing

Requirements:Bachelor's degree in IT, computer science, business administration or a related field. Master degree is advantageous +1 Years experience in IT risk management or a related role Familiarity with IT infrastructure, systems, and data protection concepts Excellent analytical and problem-solving skills Strong communication and interpersonal skills<br>Core Responsibilities:Integrate controls into IT projects and system implementations. Conduct regular control assessments and evaluations to identify deficiencies and improvement areas. Collaborate with internal audit and Info Sec teams to develop testing plans and establish monitoring processes. Analyze assessment results and recommend remediation measures. Stay updated on regulatory requirements, industry standards, and best practices related to IT controls and compliance. Collaborate with ICT Compliance and Legal teams to ensure controls align with applicable laws and regulations. Provide guidance and support in control remediation efforts. Develop and implement an IT resilience strategy aligned with business objectives. Collaborate with business units to integrate IT resilience into the organization's business continuity management framework. Establish monitoring processes to track the resilience of IT systems and services. Promote awareness of potential risks and the importance of preparedness. Stay updated on emerging technologies, industry trends, and best practices in IT resilience and disaster recovery.

We are hiring an IT Helpdesk to serve as the first line of support for internal users. You will resolve day-to-day technical issues across systems, hardware, software, and basic networking. You will manage tickets end-to-end, document fixes, and escalate complex cases when needed. Your work will keep employees productive and ensure consistent IT service quality.<br>About us NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.<br>Key Responsibilities Respond to helpdesk tickets, emails, and phone calls promptly and professionally Provide first-level support for Windows, Microsoft 365 (Office 365), and standard business applications Troubleshoot hardware, software, printer, and connectivity issues Install, configure, and maintain desktops, laptops, and mobile devices Manage user accounts, access permissions, and password resets using Active Directory Document incidents, troubleshooting steps, and resolutions in the ticketing system Escalate complex or recurring issues to senior IT team members with clear diagnostics Support onboarding/offboarding by preparing workstations and assisting with access setup.<br>Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field1-3 year of experience in an IT support or helpdesk role Hands-on troubleshooting skills for Windows 10/11 and Microsoft 365 (Office 365) Basic networking knowledge (IP, DNS, DHCP) and common connectivity troubleshooting Experience with ticketing systems (e.g., Jira, Zendesk, Service Now) Familiarity with Active Directory and remote support tools Flexibility to work varying hours, including weekends as needed

<p>Provide first line support for all users</p><p>Answer staff questions in person and via phone and email on all company supported applications.</p><p>Troubleshoot desktops, laptops, IP phones, printers and networks problem.</p><p>Perform hardware and software installations.</p><p>Respond to users Tickets and requests</p><p>Provides peripheral equipment support (e.g., printers, scanners, faxes, and cameras), wireless networking, Laptop support etc.</p><p>Some positions are accountable for maintaining inventory of IT equipment.</p><p>Research and troubleshoot basic to mid-level IT related issues.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

Experience: 1–3 Years Job Type: Full-time , onsite Job Description We are seeking an IT Help Desk with 1–3 years of technical support experience. In this role, you will provide daily technical support to end-users while assisting the IT Supervisor in monitoring team tickets, managing IT assets, and maintaining smooth daily IT operations.

???? ???? WE’RE HIRING |Senior IT SALES ⚠️ IMPORTANT ELIGIBILITY REQUIREMENT Candidates must have proven sales experience within the Information & Communication Technology (ICT) industry, preferably in IT Infrastructure, Networking, Cybersecurity, or related technology solutions.???? Company: Technopedia.io???? Location: Heliopolis, Cairo – On-Site Only???? Working Hours: 10:00 AM – 6:00 PM???? Working Days: 6 days/week – Friday Off | Saturday is a Working Day???? Reports To: Sales Section Head Technopedia.io is looking for an experienced Senior IT SALES to lead, coach, and drive the performance of our B2B sales team. This is a hands-on sales role, not an individual sales position. The successful candidate will be accountable for team performance, target achievement, pipeline development, sales discipline, and customer growth.<br>???? Key Responsibilities•develop the sales team to achieve individual and section targets.• achieve sales targets, KPIs, activities, and action plans.• Manage the sales pipeline, opportunity reviews, conversion, and forecasting.• Identify performance gaps and take appropriate corrective actions.• prospecting, account development, upselling, cross-selling, negotiation, and closing.• Support strategic and complex sales opportunities when required.• Ensure accurate and disciplined CRM usage and follow-up.• Maintain strong customer relationships and support escalations when necessary.• Coordinate with Pre-Sales, Technical, Support, Procurement, and other internal teams.• Follow sales forecasts and performance reports to the Sales Section Head .• Build a culture of accountability, customer focus, teamwork, and target achievement.<br>✅ MUST-HAVE REQUIREMENTS???? Bachelor’s degree is mandatory.???? 4+ years of B2B sales experience.????2+ Years Relevant experience in the IT / ICT / Technology Solutions industry is required.???? Strong experience in pipeline management, forecasting, CRM, account management, negotiation, and closing.???? Proven track record of achieving sales targets .???? Strong Soft skills , Time Management , communication, and relationship-building skills.???? Excellent command of English and MS Office.???? Must be able to work on-site in Heliopolis, 6 days per week, including Saturday.<br>⚠️ PLEASE DO NOT APPLY IF:❌ Your sales experience is entirely outside the IT/ICT/Technology industry.❌ You have less than 4 years of relevant B2B sales experience 2 at least in ICT section .❌ You are looking for a remote or hybrid position.❌ You cannot work 6 days per week or cannot work on Saturdays.❌ You are not able to work on-site in Heliopolis, Cairo.<br>Who Fits This Role? A results-driven sales leader who can develop people, enforce sales discipline, build a healthy pipeline, strengthen customer relationships, and consistently turn opportunities into revenue. If you meet the above requirements and are ready to lead a performance-driven B2B technology sales team, we’d like to hear from you.

Company Description e Plus Telecom is a technology-focused company founded by experienced technical and sales engineers with deep expertise in the telecommunications field. The company designs, implements, and supports complex network, data center, call center, video conferencing, and unified communication and collaboration solutions. e Plus Telecom also specializes in network security, including firewalls, mail antispam, advanced threat protection, and management systems. A certified team works closely with customers to deliver tailored, high-quality technology solutions. The company continually strengthens partnerships with professional, industry-leading vendors to ensure access to modern, reliable products and services.<br>Role Description The Sales Account Executive – IT Supplies is a full-time, on-site role based in Giza. This role is responsible for identifying and qualifying new business opportunities for IT supplies, building and managing a pipeline of prospective clients, and conducting regular on-site meetings and presentations. The Sales Account Executive will manage existing accounts, prepare and deliver proposals and quotations, and coordinate with technical and operations teams to ensure accurate and timely order fulfillment. Daily responsibilities include maintaining strong customer relationships, responding to inquiries, providing post-sales support, tracking sales metrics, and reporting progress to management. The role also involves staying current on product offerings, market trends, and competitor activity to proactively support sales growth.<br>Qualifications Candidates should possess strong Lead Generation skills, including prospecting, qualification, and pipeline management. Candidates should possess solid Account Management and Customer Service skills to support retention, renewal, and upselling activities. Candidates should possess excellent Communication and Relationship Building skills to engage clients and internal stakeholders effectively. Knowledge of IT supplies, networking, and telecom solutions is highly beneficial. Proven experience in B2B sales or technology sales, preferably in telecom or IT infrastructure. Ability to work on-site in Giza and travel to customer locations as needed. Strong organizational, negotiation, and presentation skills, with comfort using CRM and sales productivity tools. Bachelor’s degree in Business, Information Technology, or a related field is preferred.<br>IT Products & Supplies The candidate will be expected to gradually develop knowledge of products such as:Laptops & desktops Monitors Printers & scanners Servers & storage Networking equipment Switches & routers Wi-Fi solutions Structured cabling Racks & accessories UPS systems Computer accessories & peripherals Software & licenses IT consumables Data center products Other corporate IT supplies

<p>In this role, you will serve as the critical link between the IT department and call center operations. Your primary focus will be on improving customer experiences through technical support and strategic IT solutions. Your role will involve collaborating with various teams to understand technological needs and implementing effective solutions that enhance call center functionalities.</p><p><strong>Strategic IT Management:</strong> Develop and implement IT strategies that support and align with the company s business objectives. Collaborate with executive leadership to ensure IT strategies effectively support overarching business initiatives.</p><p><strong>Operational Oversight:</strong> Manage the day-to-day operations of the IT department, including budgeting, staffing, and project management. Ensure the IT infrastructure is robust and effectively supports the operational requirements of the business.</p><p><strong>System Implementation and Maintenance:</strong> Oversee the selection, implementation, and maintenance of IT systems and software to meet business needs. Regularly review and update IT systems to ensure they remain relevant, efficient, and secure.</p><p><strong>Technical Support and Issue Resolution:</strong> Provide leadership and support for high-level technical issues, ensuring they are resolved in a timely and efficient manner. Develop and maintain protocols for the quick resolution of IT disruptions to minimize operational downtime.</p><p><strong>Budget and Resource Management:</strong> Develop and manage the IT budget, ensuring optimal allocation and utilization of resources. Monitor expenditures and make adjustments as necessary to align with financial objectives and constraints.</p><p><strong>Disaster Recovery and Business Continuity Planning:</strong> Develop and implement disaster recovery and business continuity plans to ensure the stability of IT operations under adverse conditions. Conduct regular reviews and drills to ensure plans are effective and well-understood by relevant staff.</p><p><strong>Stakeholder Communication and Coordination:</strong> Serve as the primary IT contact for offshore clients and other stakeholders, ensuring clear and effective communication regarding IT matters. Coordinate with various departments to align IT services with business needs and priorities.</p><p>Embrace This Opportunity! Are you ready to contribute to a global leader and elevate your career to new heights? Join Future Group and embark on an exciting journey of growth and technological innovation. Apply now and become an integral part of a team that is redefining the future of communication through technology and service excellence. Unlock your potential with Future Group and make a difference today!</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Experience: Minimum of 5 years of experience in IT management in a call center is a must.</li><li>Certifications: PMP, ITIL, or similar certifications are highly desirable.</li><li>Proven leadership and team management abilities.</li><li>In-depth understanding of IT systems and infrastructure.</li><li>Ability to manage multiple projects and priorities in a dynamic environment.</li></ul>

<p>Jadeer is hiring on behalf of one of our esteemed clients a leading company specializing in security solutions and products, located in 10th of Ramadan City. About the Role The Head of IT will be responsible for leading the organization s overall technology function, ensuring the stability, security, and scalability of all IT systems and operations. This role is critical in aligning technology with business objectives, driving digital transformation, and delivering reliable IT services that support sustainable business growth. Key Responsibilities IT Strategy &amp; Leadership Develop and implement the company s IT strategy in alignment with overall business goals. Act as a strategic partner to senior leadership on all technology-related matters. Lead the IT function and ensure technology initiatives support operational and commercial priorities. Build and manage a high-performing IT team, fostering accountability, collaboration, and continuous improvement. Infrastructure &amp; Systems Management Oversee the organization s IT infrastructure, including networks, servers, hardware, and software systems. Ensure the availability, reliability, and performance of all IT systems and services. Manage enterprise applications and ensure smooth system integration across departments. Oversee the implementation, maintenance, and enhancement of ERP and other business-critical systems. Cybersecurity &amp; Risk Management Develop and enforce IT security policies, procedures, and controls. Ensure strong cybersecurity practices to protect company systems, networks, and data. Monitor and mitigate IT risks, vulnerabilities, and potential threats. Lead disaster recovery planning and business continuity measures related to IT operations. Ensure compliance with relevant legal, regulatory, and data protection requirements. Digital Transformation &amp; Innovation Identify opportunities to improve efficiency and productivity through technology and automation. Lead digital transformation initiatives across the business. Evaluate and implement new technologies that enhance business performance and support growth. Promote a culture of innovation and continuous development within the IT function. Operations, Budgeting &amp; Vendor Management Oversee day-to-day IT operations and service delivery to ensure business continuity. Establish IT policies, governance frameworks, and service standards. Prepare and manage the IT budget, ensuring cost-effectiveness and value-driven investments. Manage relationships with external vendors, service providers, and technology partners. Monitor IT performance through KPIs, reporting, and service metrics. Cross-Functional Collaboration Partner with internal departments to understand business needs and deliver effective technology solutions. Support operational excellence through system improvements and process optimization. Collaborate with Finance, HR, Operations, and Commercial teams on business and technology initiatives. Qualifications &amp; Experience Bachelor s degree in Information Technology, Computer Science, Engineering , or a related field. MBA or relevant postgraduate qualification is a plus. Minimum 10 years of experience in IT , with at least 5 years in a senior leadership role . Proven experience leading IT operations, infrastructure, systems, and digital transformation initiatives. Strong background in managing ERP systems and enterprise applications. Experience in industrial, manufacturing, or product-based environments is a strong advantage. What Success Looks Like in This Role Stable, secure, and efficient IT systems that support daily operations and long-term growth. Successful delivery of technology projects and digital transformation initiatives. Strong cybersecurity posture and reduced operational risk. Effective alignment between IT strategy and business objectives. Improved operational efficiency through system optimization and automation. A high-performing IT team with a strong service and innovation mindset. What You ll Gain Opportunity to lead the IT function within a reputable and growing industrial organization. A strategic leadership role with direct business impact. Exposure to transformation, innovation, and large-scale system improvements. A dynamic environment focused on operational excellence and sustainable growth. Apply Now If you re a strategic IT leader with a passion for innovation, infrastructure, and business-enabling technology, this is your opportunity to make a lasting impact. Lead Technology. Drive Transformation. Apply Now!</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Information Technology, Computer Science, Engineering , or a related field. MBA or relevant postgraduate qualification is a plus. Minimum 10 years of experience in IT , with at least 5 years in a senior leadership role . Proven experience leading IT operations, infrastructure, systems, and digital transformation initiatives. Strong background in managing ERP systems and enterprise applications. Experience in industrial, manufacturing, or product-based environments is a strong advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Birg Holdings Birg Holdings is a venture-building and operating company that creates, acquires, and scales businesses across multiple industries.<br> Rather than operating as a single company, Birg provides shared services, governance, technology, and operational support across its portfolio, enabling each venture to grow on a secure, scalable, and standardized foundation.<br> Our operating model centralizes critical business functions—including Technology, People &amp; Culture, Finance, Legal, and Operations—while allowing each portfolio company to maintain the autonomy required to execute effectively.<br> This approach enables consistency, operational excellence, and efficient scaling across every business we build.<br> Technology is one of Birg's core shared services.<br> As our portfolio grows, so does the need for a secure, reliable, and scalable technology environment that supports every venture from day one.<br> About the Role We're looking for an experienced IT &amp; Infrastructure Lead to build, own, and continuously evolve Birg's shared technology function.<br> This isn't a traditional IT support role.<br> You'll be responsible for the technology foundation that enables every Birg company to operate securely and efficiently—from cloud infrastructure and cybersecurity to business systems, access management, disaster recovery, and technology governance.<br> You'll work across the organization, partnering with People &amp; Culture, Operations, Finance, Legal, Engineering, and our portfolio companies to ensure our technology environment remains secure, scalable, and aligned with the needs of a growing venture portfolio.<br> If you're passionate about building systems from the ground up, strengthening operational maturity, and creating technology environments that help businesses scale, we'd love to meet you.<br> What You'll Do Technology Operations Lead Birg's day-to-day IT operations and support function.<br> Own incident management, service requests, and issue resolution.<br> Monitor system health, availability, and operational performance.<br> Coordinate with internal teams and external vendors to resolve technical issues.<br> Maintain operational procedures, documentation, and service standards.<br> Continuously improve IT processes and service delivery.<br> Infrastructure &amp; Cloud Administer and maintain Birg's cloud infrastructure, servers, hosting environments, and shared technology platforms.<br> Provision, configure, and decommission infrastructure resources.<br> Manage networking, DNS, VPNs, SSL certificates, firewalls, and core infrastructure services.<br> Coordinate infrastructure deployments, upgrades, maintenance windows, and change management.<br> Monitor infrastructure performance, scalability, resilience, and operating costs.<br> Maintain infrastructure documentation, architecture diagrams, configuration standards, and technology inventories.<br> Partner with engineering teams and external providers to maintain a secure, resilient, and scalable technology platform.<br> Cybersecurity &amp; Identity Management Maintain and strengthen Birg's cybersecurity posture.<br> Implement and maintain security controls across systems and infrastructure.<br> Monitor vulnerabilities and coordinate remediation activities.<br> Deploy security patches and infrastructure hardening initiatives.<br> Manage endpoint security and device compliance.<br> Design and maintain role-based access controls (RBAC).<br> Provision and deprovision user access across business systems.<br> Conduct recurring access reviews and privileged access audits.<br> Enforce authentication standards, Multi-Factor Authentication (MFA), and security policies.<br> Promote cybersecurity awareness across the organization.<br> Business Systems &amp; Technology Governance Administer Google Workspace, ClickUp, and other shared business applications.<br> Manage software licensing, subscriptions, renewals, and user provisioning.<br> Maintain the organization's SaaS ecosystem and technology inventory.<br> Configure and maintain system integrations.<br> Evaluate new technology requests and recommend secure, scalable solutions.<br> Conduct vendor security and technology assessments.<br> Review technology architecture before adopting new platforms.<br> Manage operational relationships with technology vendors.<br> Maintain technology governance standards and documentation.<br> AI Governance Maintain Birg's approved AI tools catalogue.<br> Evaluate AI platforms for security, privacy, and compliance.<br> Monitor vendor policy updates and emerging technologies.<br> Support the responsible adoption of AI across the organization.<br> Develop guidance for secure and effective AI usage.<br> Business Continuity &amp; Disaster Recovery Develop and maintain disaster recovery and backup strategies.<br> Verify backup integrity and recovery readiness.<br> Conduct scheduled disaster recovery exercises.<br> Validate Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).<br> Coordinate technical recovery during major incidents.<br> Support business continuity planning across Birg's shared technology environment.<br> Technology Strategy &amp; Continuous Improvement Maintain Birg's shared technology architecture.<br> Identify opportunities to improve operational efficiency through automation and technology.<br> Recommend infrastructure and platform improvements.<br> Evaluate emerging technologies that strengthen Birg's operating model.<br> Ensure technology continues to scale alongside Birg's growing portfolio.<br> What Success Looks Like Success in this role means: Birg's technology infrastructure remains secure, reliable, and scalable.<br> Critical systems consistently meet availability and service level targets.<br> Security risks are proactively identified, managed, and remediated.<br> Identity and access management remains accurate, secure, and compliant.<br> Business systems reliably support teams across the Birg portfolio.<br> Disaster recovery and backup capabilities are tested, documented, and ready when needed.<br> Technology governance enables the organization to adopt new tools confidently and securely.<br> Birg's technology environment continuously evolves to support the organization's growth and long-term strategy.<br> Work Arrangement Independent Contractor · Remote · Core Collaboration Hours Required This is a long-term independent contractor engagement supporting Birg Holdings' shared technology function.<br> The successful candidate will work closely with Birg's leadership team and support multiple portfolio companies, serving as the primary owner of the organization's shared technology environment.<br> This role requires consistent overlap with Birg's core collaboration hours to ensure effective communication, operational continuity, and timely support across the portfolio.<br> This role is designed for someone who thrives in a fast-paced, high-ownership environment and enjoys building scalable technology foundations that enable multiple businesses to grow securely and efficiently.<br> What We're Looking For 6+ years of experience in IT Operations, Infrastructure, Systems Administration, Cloud Engineering, or Technology Management.<br> Strong knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).<br> Experience managing Google Workspace, Microsoft 365, or similar enterprise collaboration platforms.<br> Strong understanding of networking, infrastructure, virtualization, backup solutions, and disaster recovery.<br> Hands-on experience with cybersecurity best practices, Identity &amp; Access Management (IAM), endpoint security, and vulnerability management.<br> Experience evaluating SaaS platforms, managing technology vendors, and implementing technology governance processes.<br> Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.<br> Experience advising senior leadership and supporting multiple business units at once.<br> Nice to Have Experience building or managing technology environments for startups, scale-ups, venture studios, holding companies, or multi-entity organizations.<br> Experience within venture studios, startups, private equity, fintech, banking, or holding company environments.<br> Experience implementing security frameworks such as ISO 27001, NIST, CIS Controls, or similar.<br> Experience with DevOps practices, Infrastructure as Code (IaC), or cloud automation.<br> Experience supporting AI platforms and AI governance initiatives.<br> Professional certifications such as AWS Certified Solutions Architect, Microsoft Azure Administrator, Google Professional Cloud Architect, CISSP, CISM, Security+, ITIL, or equivalent.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.</p><br><br>Job Description<br><p><strong>Role Overview</strong></p><br><p>We are seeking a skilled IT professional with combined expertise in application development and IT support. The role focuses on designing and delivering digital solutions within the Microsoft ecosystem while ensuring reliable technical support across multiple company sites.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>1. Business Applications &amp; Digital Solutions</strong></p><br><ul><li>Develop and maintain applications using Microsoft Power Platform.</li><li>Translate business needs into scalable, efficient digital solutions.</li><li>Introduce AI-driven and automated improvements to optimize processes.</li><li>Build mobile-friendly apps and integrate them with ERP, databases, or APIs as required.</li></ul><p><strong>2. Data &amp; Reporting</strong></p><br><ul><li>Create and manage Power BI dashboards and reports.</li><li>Ensure high data quality and collaborate with stakeholders on KPIs.</li></ul><p><strong>3. IT Support</strong></p><br><ul><li>Provide Level 1 &amp; 2 support for end users.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Manage help desk tickets within SLA targets.</li><li>Support the Microsoft 365 environment.</li></ul><p><strong>4. Onsite Support</strong></p><br><ul><li>Deliver IT support across various company plants.</li><li>Ensure consistent IT infrastructure performance.</li><li>Coordinate with central IT teams and vendors when necessary.</li></ul><p><strong>5. Systems Administration</strong></p><br><ul><li>Support account administration in Active Directory / Azure AD.</li><li>Assist with system updates, deployments, and patching.</li><li>Maintain accurate technical documentation.</li></ul><br>Qualifications<br><p><strong>Education</strong></p><br><ul><li>Bachelor’s degree in Engineering, Computer Science, IT, or a related discipline.</li></ul><p><strong>Experience</strong></p><br><ul><li>Minimum 5 years in IT support and/or application development.</li><li>Hands-on experience with Microsoft 365 and Power Platform.</li><li>Corporate or industrial support background is preferred.</li></ul><p><strong>Technical Skills</strong></p><br><ul><li>Strong knowledge of Microsoft 365 administration and Power Platform development.</li><li>Basic understanding of SQL and databases.</li><li>Familiarity with mobile app design, API integrations, ticketing systems, and networking fundamentals.</li></ul><p><strong>Soft Skills</strong></p><br><ul><li>Strong analytical and problem-solving abilities.</li><li>Effective communication with both technical and non-technical users.</li><li>Ability to manage multiple priorities independently.</li><li>Willingness to travel between sites.</li><li>Fluent in written and spoken English.</li></ul><p><strong>Preferred Qualifications</strong></p><br><ul><li>Microsoft certifications (Power Platform, Azure, M365).</li><li>Experience in manufacturing or multi-site environments.</li><li>Knowledge of ERP systems such as SAP or Microsoft Dynamics.</li><li>Basic cybersecurity awareness.</li></ul><p><strong>Core Competencies</strong></p><br><ul><li>Business-focused mindset.</li><li>Strong customer service orientation.</li><li>Commitment to innovation and continuous improvement.</li><li>Accountability and ownership.</li></ul><p><strong>Work Conditions</strong></p><br><ul><li>Reports to the Head of IT.</li><li>Onsite role with travel between plants.</li><li>Occasional after-hours support may be required.</li></ul><br>Additional Information<br><p>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.&nbsp; We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.</p><br><p>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.&nbsp; We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.</p><br><br><br> </div>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology, and transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry, and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an Application Architect to join our centralised IT organisation within VOIS. This role plays a critical part in defining and governing the application architecture across the entire VOIS landscape, supporting over 17,000 colleagues globally. The individual will shape a consistent, scalable, and secure application architecture model that enables business growth across multiple locations while ensuring alignment with Vodafone Group standards. The role also supports early-stage initiatives by reviewing technical solutions, guiding architecture-compliant designs, and enabling informed decision-making for new and evolving applications.</p> <h4>What you'll do</h4> <ul> <li>Define and own the application infrastructure architecture across the VOIS organisation, promoting adoption and alignment across business and technology stakeholders</li> <li>Develop and maintain a VOIS-wide application architecture model that supports scalability, consistency, and long-term growth</li> <li>Review and approve solution designs for new and existing internal applications to ensure compliance with agreed architecture standards</li> <li>Support service transition and early-stage projects through architecture guidance, effort estimation, vendor evaluation, and implementation approach recommendations</li> <li>Ensure application architecture alignment with network, infrastructure, and Vodafone Group IT architecture standards</li> <li>Collaborate closely with infrastructure, security, and implementation teams to embed security, resilience, and performance by design</li> <li>Own and maintain the Application Lifecycle Management tool, ensuring accurate visibility of all applications in use across VOIS</li> </ul> <h4>Who you are</h4> <ul> <li>An experienced application architecture professional with a background in global IT or telecommunications environments</li> <li>Skilled in designing reference architecture models for complex, enterprise-scale application landscapes</li> <li>Experienced in integrating AI-driven capabilities, including generative AI, large language models, and retrieval-augmented generation, into core business applications</li> <li>Knowledgeable in cloud-native and scalable architectures using platforms such as Azure, AWS, or GCP, with experience in microservices, containerisation, and operational pipelines</li> <li>Familiar with recognised architecture and IT service frameworks such as TOGAF, COBIT, ITIL, and eTOM</li> <li>Confident in translating business needs into technical blueprints that deliver measurable value and alignment with organisational objectives</li> <li>Experienced in designing secure, compliant, and resilient end-to-end solutions in collaboration with information security teams</li> <li>Holds a relevant technical degree and brings at least four years of experience in CRM or business application architecture</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>The opportunity to influence and shape application architecture across a large, international organisation</li> <li>Exposure to enterprise-scale digital transformation initiatives within a global technology environment</li> <li>Collaboration with diverse, cross-functional teams across multiple countries</li> <li>The ability to work with modern cloud, AI, and architecture frameworks in a complex, evolving landscape</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced enterprise application architecture governance at scale</li> <li>Practical integration of AI technologies into core business platforms</li> <li>Strategic business-to-technology alignment within a global shared services model</li> <li>Cross-market collaboration and influence within a matrix organisation</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive, and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <h4>What you'll be doing</h4> <p>We are seeking an IT Support Associate (Workplace Technology Associate) to deliver exceptional technical support and service management across Chalhoub’s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments.</p> <p>The Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub’s service standards.</p> <h4>Infrastructure & Technology Support</h4> <ul> <li>Setup of and support of all retail shops, including POS, printer, barcode scanner, and basic application support.</li> <li>Troubleshoot and resolve issues with Point-of-Sale (POS) systems, inventory management, PCs, printers, phones, and networks for store staff.</li> <li>Windows/macOS devices, iOS/Android, handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi).</li> <li>Conduct planned preventative maintenance with vendors to resolve recurring issues.</li> <li>Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations.</li> <li>Onsite travel between Corporate Office, Stores, Warehouse, and CADF.</li> </ul> <h4>Vendor & Partner Management</h4> <ul> <li>Oversee external technology vendors to ensure compliance with KPIs and SLAs.</li> <li>Manage vendor resources for operational projects, installations, and decommissions.</li> <li>Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams.</li> </ul> <h4>Operations & Reporting</h4> <ul> <li>Maintain compliance with risk, security, and change policies.</li> <li>Provide regular reporting on EUC operations, vendor performance, and status updates.</li> <li>Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement.</li> </ul> <h4>Continuous Improvement & Leadership</h4> <ul> <li>Identify and implement methods to improve EUC team efficiency and effectiveness.</li> <li>Analyze ticket data and user feedback to address recurring issues.</li> <li>Mentor and coach Workplace Associates, acting as an escalation point.</li> <li>Collaborate with leadership to adopt innovative technologies and streamline processes.</li> </ul> <h4>Customer Experience</h4> <ul> <li>Serve as regional point of contact for escalations, ensuring timely resolution.</li> <li>Build trust and maintain close working relationships with stakeholders across the business.</li> <li>Contribute to employee NPS by delivering proactive, reliable, and customer-focused service.</li> </ul> <h4>Store Openings, Closures & Renovations</h4> <p>Support workplace technology activities for new store openings, closures, relocations, and renovations, ensuring all required IT equipment, connectivity, POS devices, printers, scanners, handhelds, and related workplace technology are prepared, installed, tested, recovered, or decommissioned as required.</p> <p>Coordinate with Retail Operations, Store Planning, Projects, vendors, Service Desk, Network, and other Tech teams to ensure technology readiness, clear ownership of actions, timely escalation of blockers, and smooth handover during go-live, closure, or renovation milestones.</p> <h4>E-Invoicing / E-Receipt Support</h4> <ul> <li>Support E-Invoice and E-Receipt incidents and requests by ensuring correct categorization, country/location selection, routing, prioritization, and escalation based on business impact and country-specific requirements.</li> <li>Assist with operational issues related to invoice integration, GS1, invoice extraction, receipt processing, and other related workflows, while working with Service Management and ITSM teams to improve routing logic, subcategory-based priority rules, and reporting visibility.</li> </ul> <h4>What you’ll need to succeed:</h4> <h4>Experience & Background</h4> <ul> <li>0-3 years of IT support and workplace technology experience in enterprise or multi-site environments for retail.</li> <li>Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers.</li> <li>Experience supporting mobile devices, broadband/5G connectivity, and remote access tools.</li> <li>Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management.</li> <li>Proven skills in vendor management and service delivery oversight.</li> </ul> <h4>Technical Skills</h4> <ul> <li>Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks.</li> <li>Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions.</li> <li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet.</li> <li>Strong troubleshooting, prevention, and problem-solving skills.</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>ITIL Foundation, A+.</li> <li>Microsoft certifications (MCSE/MCSA).</li> <li>Cisco Certifications (CCNA, CCNP).</li> <li>Hardware certifications (HP, Apple, Lenovo).</li> </ul> <h4>Core Competencies & Values</h4> <ul> <li>Adjust communication styles to meet stakeholder needs with clarity and impact.</li> <li>Recognize and embrace diverse perspectives in problem-solving.</li> <li>Remain resilient and optimistic in challenging situations.</li> <li>Prioritize customer needs in all decisions, creating tailored solutions.</li> <li>Exhibit critical thinking and sound judgment in resolving complex issues.</li> <li>Support talent development and foster a collaborative culture.</li> </ul> <h4>Soft Skills</h4> <ul> <li>Excellent communication and stakeholder management with a customer-first approach.</li> <li>Ability to multitask in high-pressure, project-based environments.</li> <li>Strong analytical mindset with focus on continuous improvement.</li> <li>Professionalism, discretion, and ability to mentor peers effectively.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are seeking a highly skilled <strong>Senior IT Auditor</strong> with expertise in IT Audit, IT risk, and Information Security. The ideal candidate will have strong knowledge of IT general controls, cybersecurity, application controls, cloud environments, and IT frameworks such as <strong>COBIT, NIST, and ISO 27001</strong>.<br><strong>Requirements</strong><br><ul><li>Plan, execute, and report on IT audits across applications, infrastructure, databases, networks, and cybersecurity. </li><li> Perform risk assessments and identify gaps in IT security, data protection, and business continuity. </li><li> Assess IT General Controls (ITGCs), identify weaknesses, and recommend improvements to IT governance, risk management, and internal controls. </li><li> Evaluate compliance with internal policies, IT frameworks, and regulatory requirements. </li><li> Review system security, data integrity, and operational efficiency. </li><li> Support the internal audit team in integrated audits. </li></ul><br><strong>Requirements:</strong><br><ul><li> Bachelor's degree in Information Technology, Computer Science, or a related field. </li><li> Minimum <strong>3 years of experience</strong> in IT auditing or related roles. </li><li> Strong understanding of IT controls, security frameworks, and risk management. </li><li> Hands-on experience with IT frameworks: <strong>COBIT, NIST, ISO 27001</strong>. </li><li> Experience auditing ITGCs, IT security, applications, and compliance. </li><li> Excellent communication and reporting skills.</li></ul><br> </div>