Wordpress Developer Jobs - Alexandria Egypt

<p>Suppliers and Services * Support country procurement of equipment and consumables with the support of procurement team (Marketplace). Prepare request for quotations and create procurement requests on system. * Monitor contractor s performance including delivery, receipt, warranty, damages, and insurance. report vendors review, and evaluations to business operations manager. * Coordinating mobile services with the service provider, maintain phones inventory, and process/monitor the bills. Compliance * Apply Health and Safety regulations in cooperation with the Security Manager. * Update contracts register, and manage offsite information storage as per information retention and disposal requirements. * Follow Financial Control Compliance Framework (FCCF) in all financial and procurement processes. * Apply Child Protection regulations in all related activities. * Support the environment framework by ensuring premises and activities uphold best environmental practice Estates/facilities Management * Follow up on facilities services including hard (building maintenance, electricity, HVAC, etc), and soft services (cleaning, catering, transportation, etc) in 4 British Council branches in Egypt. * Contribute in supervising the contractors work on premises renovation projects including technical and financial aspects. * Maintain operational condition of office furniture and equipment, recommend replacements and disposals to the business operations manager. * Update office inventory of onsite assets &amp; work of Art, their procurement, maintenance and disposal in accordance with policies and procedures * Oversee security supervisors and perform regular checks on security systems. UK appointed staff accommodation * Ensure the British Council accommodation policy is applied when looking for * accommodation for new staff arriving to Egypt * Review and update a record of reputable agents and review the agreements with these agents and ensure that they follow our requirements * Negotiate the rent fees, check contracts clauses, terms and conditions, and ensure that all ownership papers are checked by our lawyer before signing the lease with the landlord. * Arrange moving of staff s stuff securely and in co-operation with HR team. * Organize utilities, facilities, inventory, and regular maintenance of all apartments in a timely manner. General Administration * Follow up on the process of VISA/residence/passport requests/renewals for non-Egyptian staff with the Embassy and Egyptian authorities * Supervise operation of office cars including insurance, licensing, maintenance, schedules, and drivers. * Handle customs clearance where applicable. * Supervise mail and shipment services through courier service providers. * Provide logistical support to the organisation and delivery of internal and external activities/events, to ensure they run smoothly and efficiently. * Handle cash paid to authorities for deposits, fines, fees, etc. * Handle and follow up requests and formalities with local governmental entities. Managing self &amp; others * Manage recruitment, leaves, and development of a small team of business operations assistants. * Review the performance of the assistants on a quarterly basis * Sets tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.</p><p><strong>Desired Candidate Profile</strong></p><p>You must have the legal right to work in Egypt at the time of application. We are unable to support with visa sponsorship and relocation. English at Proficiency Level B2 * Fluent written and spoken Arabic * Work experience in a similar role * Hands-on experience in using Word, Excel, and PowerPoint. * At least three years experience in a similar role. Proven track record in general office administration. * Experience working in a multi-cultural organisation in an international context * Strong organisational skills with the ability to prioritise tasks and meet deadlines * Ability to build effective relationships with employees and management to achieve the delivery of high quality and effective professional services * Awareness of different governmental authorities and processes that are related to job scope of work * Strong administrative experience with the ability to interpret and follow organisational policy and practices. * Working in both public, not for profit and private sector organisations * Experience of working in a matrix management structure.</p>

<p>Contribute to business development opportunities including proposal development, RFP responses and client presentations by understanding client requirements and shaping compelling solutions. Lead Licensing &amp; Financial Risk workstreams covering Financial Risk Management, Solutions and Services, Credit Risk and Operations. Working closely with the clients and other team members on Financial Risk Management advisory services around areas related to Credit Risk Management, Credit Process and Operations. Delivering solutions and services in collaboration with other team members, which might include policy and procedure development, gap analysis and process enhancement reports, drafting training materials and other project related deliverables. Work with teams to support key banking and financial institution clients (which might cover areas around Credit Risk and Credit Process and Operations, ERM). Strong commitment to develop soft skills such as communication and business writing skills, along with other professional skills. Collaborate with large teams in delivering projects and drafting proposals to private sector/ governmental entities. Understanding and Adherence to Quality and Risk Management requirements. Understanding of the firm s core values and consistently reflecting them in day-to-day work and professional conduct. Ability to apply knowledge of structure, functions, and procedures in solving organizational problems and to develop methods for implementing prescribed systems with the capability to predict the effect of changes recommended or instituted. Strong proficiency in basic PC applications (Excel, Word, PowerPoint, etc.) with a general understanding of data analysis techniques. Engage in stakeholder-engagement activities and collaborate with clients to understand their needs and solve their most complex and pressing issues. Work with the client to establish the solution and architecture required to deliver their Licensing &amp; Financial Risk objectives and goals. Own the development of high-quality and impactful deliverables within agreed timelines to deliver a superior client experience. Support project-management activities to ensure project delivery on time, within budget and as per quality standards.</p><p>Organize insights and define a logical and structured flow to tell a story when presenting findings and / or recommendations. Understand how business functions operate and how Financial Services Banking &amp; Capital Markets trends impact a client's business and how the relevant technologies can support. Keep abreast of regional and global trends to address client needs and enhance recommendations. Act as an evangelist for Liquidity &amp; Financial Risk within Deloitte, educating and championing the solution internally. Contribute to practice-development initiatives including culture building, eminence and recruiting to continuously enhance the firm's value proposition.</p><p>Identifies and embraces our purpose and values and puts these into practice in their professional life. Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador. Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results. Builds relationships and communicates effectively in order to positively influence peers and other stakeholders. Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities.</p><p><strong>Desired Candidate Profile</strong></p>10+ years of experience; suited to Manager level. Experience in business development, pre-sales and delivery / implementation is key; consulting or relevant internal-function experience is ideal. Masters degree in a relevant discipline (Business Administration, Finance, or similar); an MBA or relevant master's degree is a plus. Good command of written and spoken English and Arabic languages. Certifications such as CFA, FRM are a plus. Excellent communication and people skills, with a strong emphasis on teamwork; demonstrated leadership and team-building capabilities. Strong analytical and problem-solving skills with good attention to detail; ability to operate project-management disciplines and handle multiple tasks in a deadline-oriented environment. Willingness to travel (required).

<p>We are seeking an experienced and visionary Director of Food and Beverage to lead our dynamic F&amp;B operations in Alexandria, Egypt. In this pivotal leadership role, you will oversee all aspects of food and beverage services, driving operational excellence, profitability, and exceptional guest experiences. You will be responsible for developing and executing a comprehensive F&amp;B strategy that aligns with our organization's brand vision while fostering a collaborative, innovative, and customer-focused culture within your department. Develop and execute a comprehensive food and beverage operating strategy aligned with the organization's business objectives, ensuring seamless integration of departmental goals into broader operational plans Create and maintain an exceptional atmosphere across all F&amp;B outlets that consistently meets or exceeds guest expectations through meticulous attention to quality, service standards, and operational excellence Recruit, onboard, and mentor a high-performing F&amp;B leadership team, demonstrating strong functional expertise, creativity, and entrepreneurial leadership to drive business success Oversee all F&amp;B departmental operations, including restaurants, bars, banquet facilities, and room service, ensuring adherence to established procedures, policies, and quality standards Analyze and control sales performance, costs, and profitability metrics; develop strategies to maximize departmental revenue while maintaining strict cost discipline and budget compliance Monitor and evaluate food and beverage quality, presentation, and service standards; implement corrective actions to ensure consistent delivery of premium products and services Develop and implement comprehensive staff training programs, conduct regular performance reviews, and create a motivational environment that fosters employee engagement, productivity, and professional development Design innovative menus and beverage offerings that reflect guest preferences, regional tastes, and purchasing power while maintaining brand consistency Manage inventory control, procurement, and equipment maintenance; ensure proper utilization, protection, and replacement of departmental assets and materials Conduct promotional activities and coordinate banquet operations to increase sales and enhance revenue opportunities Prepare, monitor, and manage monthly and annual F&amp;B departmental budgets; develop financial forecasts based on historical data and market trends Ensure compliance with food safety management systems, quality management protocols, and health and safety regulations; participate actively in food safety committees Conduct regular departmental meetings and brainstorming sessions to identify opportunities for improvement, address challenges, and leverage employee talents and insights Implement sustainability initiatives and environmental best practices, including waste reduction, energy conservation, and responsible chemical management Communicate strategic decisions and departmental goals to team members; ensure transparent, effective communication to enhance productivity and organizational alignment Attend management meetings and contribute to hotel-wide initiatives, income planning, and marketing programs Perform additional duties and special projects as assigned by senior management</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education:</strong> Bachelor's degree in Hospitality Management, Hotel Management, Culinary Arts, Business Administration, or a related field</p><p><strong>Experience:</strong> Minimum 6 years of progressive experience in food and beverage operations management, or minimum 2 years of experience in a Director of Food and Beverage position Extensive international or overseas hospitality experience preferred Proven track record of successfully managing multiple F&amp;B outlets and large-scale operations Demonstrated experience in budget management, financial analysis, and revenue optimization</p><p><strong>Language Skills:</strong> Professional-level English proficiency to communicate effectively with guests, employees, and management</p><p><strong>Technical Skills &amp; Competencies:</strong> Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint) Strong knowledge of food safety management systems and quality assurance protocols Proficiency with F&amp;B management software and point-of-sale (POS) systems Expertise in menu development, culinary trends, and beverage management Advanced analytical and financial management capabilities</p><p><strong>Core Competencies:</strong> Exceptional leadership and team management abilities with a collaborative, inclusive approach Strategic planning and visionary thinking with the ability to drive organizational change Detail-oriented with strong organizational and time management skills Customer-focused mindset with a commitment to delivering exceptional guest experiences Innovative problem-solving and decisive decision-making capabilities Strong interpersonal and communication skills with the ability to motivate and inspire teams Resilient and adaptable with the flexibility to thrive in a dynamic, fast-paced environment Analytical mindset with the ability to interpret data and drive performance improvements</p><p><strong>Domain Expertise:</strong> Comprehensive knowledge of food safety regulations, health codes, and industry best practices Familiarity with quality management systems and continuous improvement methodologies Understanding of pandemic preparedness and health safety protocols in hospitality settings Knowledge of environmental sustainability practices and green hospitality initiatives Experience with banquet planning, event management, and special occasion coordination</p>

<p>The Senior Testing Specialist is responsible for administering and processing Amidest s SAT testing program effectively as per set policies and procedures. The Senior Testing Specialist will support the SAT, PSAT and the Local Registration Programs, with a particular focus on the SAT administration and all logistics related to training sessions; contacting observers and proctors, tracking documents and forms, and updating databases; completing reporting documentation; consistently ensuring that testing quality and security standards are being met; and actively interacting with all SAT stakeholders in a professional and positive manner.</p><p>RESPONSIBILITIES</p><p>Tasks and responsibilities for this position include, but are not limited to, the following:</p><ul><li>Conduct orientation sessions for SAT candidates in-house and outreach</li><li>Monitor and manage the daily duties completion of the SAT Testing Specialist</li><li>Prepare logistics for the SAT exams which include:</li><ul><li>Upload the SAT rosters from the Test Centre Supervisor's website</li><li>Handle the vehicle request for the Test Centre Observers (TCOs) on the test day</li><li>Determine the number of observers needed</li><li>Work on the TCOs list</li><li>Prepare the files for TCOs</li><li>Conduct training sessions for TCOs</li><li>Conduct training sessions for new TCOs</li><li>Work on the TCOs evaluation reports</li><li>Score the quizzes of the TCOs</li><li>Respond to email and phone call inquiries</li><li>Maintain a database of TCOs</li></ul><li>Work efficiently on multiple projects (SAT registration, SAT administration , and Local Registration) and meet all project deadlines and within projected timelines</li><li>Cooperate with various departments and their needs related to SAT. (Customer Service, Exchange and Scholarships, Finance, Human Resources, IT, admin and English Language)</li><li>Perform actively in cross-functional projects and teamwork</li><li>Handle work tasks and responsibilities independently and with minimal supervision</li><li>Develop excellent communication standards with TCOs and TCCs</li><li>Interact and engage with customers (TCOs and TCCs) and their needs</li><li>Handle SAT and local registration candidate complaints in a courteous and prompt manner.</li><li>Ensure that all SAT testing materials are always accurately verified upon their receipt before and after the test administration and maintain test security and integrity</li><li>Handle the SAT test center requests before the exam, on the day of the exam, and after the exam and whenever needed</li><li>Respond promptly to SAT inquiries received from Test Center Observers on the day of the exam</li><li>Assist in responding to Test Center Coordinators calls on the day of the exam</li><li>Monitor and Observe SAT testing centers to ensure that they meet the College Board requirements whenever requested</li><li>Maintain updated records of Test Center Observers evaluation reports.</li><li>Monitor the preparation of score reports for SAT exams, within set timeframes and starts the data entry of the SAT DI score reports</li><li>Monitor the prompt and efficient registration of registered client applications to the local registration service.</li><li>In all activities, take all required security precautions according to set rules and regulations to maintain test and score security</li><li>Maintain accurate monthly statistics for registrations and scores</li><li>Answer testing inquiries and provides information about various testing programs to candidates</li><li>Collaborate in fairs to promote testing products</li><li>Provide backup support for Testing Unit staff during peak hours and staff absence</li><li>Monitor SAT testing filling system, ensuring that it is always updated and easily accessible</li><li>Verify the SAT scores for the admission offices</li><li>Work on the projects annual budget</li><li>Work on the projects business plans throughout the year</li><li>Promote the PSAT exam to schools</li><li>Train and supervise the summer interns</li><li>Process local registration for TOEFL IBT, GRE and GMAT exams</li><li>Prepare and stamp printed TOEFL IBT and GRE score reports</li><li>Other assigned duties upon need</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business Administration or another related field</li><li>Excellent English and Arabic oral and written communication skills</li><li>3-5 years of work experience</li><li>Project Management Skills and ability to meet deadlines</li><li>Strong attention to detail, accurate and excellent organizational skills</li><li>Ability to handle multiple tasks at one time and to work under pressure</li><li>Proficiency in the Microsoft Windows environment, especially Microsoft Word, Excel, and Outlook</li><li>Must be willing to work in afternoons/evenings, when requested to work on Weekends based on SAT exam dates.</li><li>Strong problem-solving skills and planning skills</li><li>Ability to work independently and as part of a team</li><li>Ability to handle complaints and difficult situations</li><li>Preferred: Work experience in testing, customer service, or marketing</li><li>Ability to work within a team environment</li><li>Candidate will be required to take the Prometric certification and pass the certification exam to become a certified test center administrator when needed</li><li>TOEIC score of minimum 800 or equivalent</li></ul>

<p>The Senior Testing Specialist is responsible for administering and processing Amidest s SAT testing program effectively as per set policies and procedures. The Senior Testing Specialist will support the SAT, PSAT and the Local Registration Programs, with a particular focus on the SAT administration and all logistics related to training sessions; contacting observers and proctors, tracking documents and forms, and updating databases; completing reporting documentation; consistently ensuring that testing quality and security standards are being met; and actively interacting with all SAT stakeholders in a professional and positive manner.</p><p>RESPONSIBILITIES</p><p>Tasks and responsibilities for this position include, but are not limited to, the following:</p><ul><li>Conduct orientation sessions for SAT candidates in-house and outreach</li><li>Monitor and manage the daily duties completion of the SAT Testing Specialist</li><li>Prepare logistics for the SAT exams which include:</li><ul><li>Upload the SAT rosters from the Test Centre Supervisor's website</li><li>Handle the vehicle request for the Test Centre Observers (TCOs) on the test day</li><li>Determine the number of observers needed</li><li>Work on the TCOs list</li><li>Prepare the files for TCOs</li><li>Conduct training sessions for TCOs</li><li>Conduct training sessions for new TCOs</li><li>Work on the TCOs evaluation reports</li><li>Score the quizzes of the TCOs</li><li>Respond to email and phone call inquiries</li><li>Maintain a database of TCOs</li></ul><li>Work efficiently on multiple projects (SAT registration, SAT administration , and Local Registration) and meet all project deadlines and within projected timelines</li><li>Cooperate with various departments and their needs related to SAT. (Customer Service, Exchange and Scholarships, Finance, Human Resources, IT, admin and English Language)</li><li>Perform actively in cross-functional projects and teamwork</li><li>Handle work tasks and responsibilities independently and with minimal supervision</li><li>Develop excellent communication standards with TCOs and TCCs</li><li>Interact and engage with customers (TCOs and TCCs) and their needs</li><li>Handle SAT and local registration candidate complaints in a courteous and prompt manner.</li><li>Ensure that all SAT testing materials are always accurately verified upon their receipt before and after the test administration and maintain test security and integrity</li><li>Handle the SAT test center requests before the exam, on the day of the exam, and after the exam and whenever needed</li><li>Respond promptly to SAT inquiries received from Test Center Observers on the day of the exam</li><li>Assist in responding to Test Center Coordinators calls on the day of the exam</li><li>Monitor and Observe SAT testing centers to ensure that they meet the College Board requirements whenever requested</li><li>Maintain updated records of Test Center Observers evaluation reports.</li><li>Monitor the preparation of score reports for SAT exams, within set timeframes and starts the data entry of the SAT DI score reports</li><li>Monitor the prompt and efficient registration of registered client applications to the local registration service.</li><li>In all activities, take all required security precautions according to set rules and regulations to maintain test and score security</li><li>Maintain accurate monthly statistics for registrations and scores</li><li>Answer testing inquiries and provides information about various testing programs to candidates</li><li>Collaborate in fairs to promote testing products</li><li>Provide backup support for Testing Unit staff during peak hours and staff absence</li><li>Monitor SAT testing filling system, ensuring that it is always updated and easily accessible</li><li>Verify the SAT scores for the admission offices</li><li>Work on the projects annual budget</li><li>Work on the projects business plans throughout the year</li><li>Promote the PSAT exam to schools</li><li>Train and supervise the summer interns</li><li>Process local registration for TOEFL IBT, GRE and GMAT exams</li><li>Prepare and stamp printed TOEFL IBT and GRE score reports</li><li>Other assigned duties upon need</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business Administration or another related field</li><li>Excellent English and Arabic oral and written communication skills</li><li>3-5 years of work experience</li><li>Project Management Skills and ability to meet deadlines</li><li>Strong attention to detail, accurate and excellent organizational skills</li><li>Ability to handle multiple tasks at one time and to work under pressure</li><li>Proficiency in the Microsoft Windows environment, especially Microsoft Word, Excel, and Outlook</li><li>Must be willing to work in afternoons/evenings, when requested to work on Weekends based on SAT exam dates.</li><li>Strong problem-solving skills and planning skills</li><li>Ability to work independently and as part of a team</li><li>Ability to handle complaints and difficult situations</li><li>Preferred: Work experience in testing, customer service, or marketing</li><li>Ability to work within a team environment</li><li>Candidate will be required to take the Prometric certification and pass the certification exam to become a certified test center administrator when needed</li><li>TOEIC score of minimum 800 or equivalent</li></ul>

<p><strong>Job Title:</strong> Events &amp; Public Relations Assistant</p><p> </p><p><strong>o Location:</strong> Cairo / Alexandria (Travel Required) </p><p><strong>o Experience:</strong> Entry-level “0 -1 year” - Fresh Graduates are encouraged to apply </p><p><strong>o Employment Type:</strong> Full-Time </p><p><strong>o Mandatory Requirement:</strong> Must be available and willing to travel frequently </p><p>between Cairo and Alexandria to support iVein Clinics' branches, events, </p><p>and business activities. </p><p> </p><p> </p><p><strong>About the Role: </strong></p><p>iVein Clinics is seeking a proactive, organized, and energetic Events &amp; Public Relations </p><p>Assistant to provide operational and administrative support to the Events &amp; PR Specialist in </p><p>planning, organizing, and executing corporate events, medical awareness campaigns, </p><p>exhibitions, and public relations activities across all iVein Clinics branches. </p><p>The successful candidate will play a hands-on role in preparing and transporting event </p><p>materials, coordinating logistics, assisting with event setup and dismantling, handling event </p><p>equipment, supporting supplier coordination, and ensuring the smooth execution of events. </p><p>This position requires flexibility, frequent travel between Cairo and Alexandria, and the </p><p>ability to work efficiently in a fast-paced environment while maintaining high operational </p><p>standards. </p><p></p><p><strong>Key Responsibilities: </strong></p><p></p><p><strong>➢ Event Planning &amp; Operational Support </strong></p><ul><li><p>Provide operational and administrative support to the Events &amp; PR Specialist in planning, organizing, and executing corporate events, medical awareness campaigns, exhibitions, conferences, and internal activities. </p></li><li><p>Assist in implementing event plans and ensure assigned tasks are completed according to agreed timelines. </p></li><li><p>Support the smooth execution of events under the direct supervision of the Events &amp; PR Specialist. </p></li></ul><p></p><p><strong>➢ Event Logistics &amp; Preparation </strong></p><ul><li><p>Prepare, organize, transport, and distribute event materials, branding assets, promotional items, giveaways, and event supplies before each event. </p></li><li><p>Assist with venue preparation, event setup, branding installation, registration areas, signage, and overall event logistics. </p></li><li><p>Support event dismantling after completion, ensuring all materials and equipment are collected, organized, and stored properly. </p></li></ul><p></p><p><strong>➢ Supplier &amp; Internal Coordination </strong></p><ul><li><p>Coordinate with suppliers, vendors, printing companies, and service providers as assigned by the Events &amp; PR Specialist. </p></li><li><p>Follow up on deliveries, event requirements, and logistical arrangements to ensure timely execution. </p></li><li><p>Coordinate with Marketing, Operations, and branch teams to ensure all event requirements are fulfilled efficiently. </p></li></ul><p></p><p><strong>➢ Event Execution &amp; On-Site Support</strong> </p><ul><li><p>Provide hands-on operational support during events, exhibitions, conferences, workshops, and marketing activations. </p></li><li><p>Assist in handling event equipment, display stands, branding materials, banners, promotional items, and giveaways before, during, and after events. </p></li><li><p>Support in ensuring event areas remain organized, presentable, and fully operational throughout the event. </p></li><li><p>Assist in resolving operational issues during events and escalate any concerns to the Events &amp; PR Specialist when necessary. </p></li></ul><p></p><p><strong>➢ Content &amp; Media Support </strong></p><ul><li><p>Assist with photography and content capture during events whenever required. </p></li><li><p>Coordinate with the Marketing team to ensure all required event content is captured and documented. </p></li><li><p>Organize event photos, videos, and supporting materials after each event. </p></li></ul><p> </p><p><strong>➢ Administrative Support </strong></p><ul><li><p>Prepare guest lists, attendance sheets, event checklists, shipping lists, and administrative documentation. </p></li><li><p>Assist in preparing post-event reports and collecting event feedback. </p></li></ul><p></p><p><strong>➢ General Responsibilities </strong></p><ul><li><p>Travel frequently between Cairo and Alexandria to support company events, branch activities, and business initiatives. </p></li><li><p>Perform physical tasks related to event preparation, setup, transportation, equipment handling, and dismantling whenever required. </p></li><li><p> Work flexible hours, including evenings or weekends, depending on event schedules. </p></li><li><p>Perform any additional duties assigned by the Events &amp; PR Specialist or Marketing Management.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Marketing, Public Relations, Mass Communication, Business Administration, or a related field. </p></li><li><p>Fresh graduates with a strong interest in Events, Marketing, Brand Activation, or Public Relations are encouraged to apply. </p></li><li><p>Previous internship or volunteer experience in organizing events is considered an advantage but is not mandatory. </p></li><li><p>Willingness to travel frequently between Cairo and Alexandria. </p></li><li><p>Flexibility to work outside regular working hours during events whenever required. </p></li><li><p>Excellent organizational and time management skills with the ability to manage multiple tasks simultaneously. </p></li><li><p>Strong communication and interpersonal skills with a professional and positive attitude. </p></li><li><p>Hands-on mindset with a willingness to participate in operational and physical event activities. </p></li><li><p>Ability to work under pressure and adapt quickly in a dynamic environment. </p></li><li><p>Ability to coordinate effectively with internal teams, suppliers, and external service providers. </p></li><li><p>Fluency in spoken and written Arabic and English is required. </p></li><li><p>Proficiency in Microsoft Office (Word, Excel, and PowerPoint). </p></li><li><p>Knowledge of social media posting, creating graphics, or designing marketing materials is considered an advantage. </p></li></ul><p> </p><p><strong>Personal Attributes &amp; Competencies : </strong></p><p> </p><ul><li><p>Positive attitude with a proactive approach to work. </p></li><li><p>Excellent written and verbal communication skills in both Arabic and English. </p></li><li><p>Strong interpersonal skills with the ability to communicate professionally with colleagues, patients, suppliers, and external stakeholders. </p></li><li><p>Friendly, approachable, and able to work effectively as part of a team. </p></li><li><p>Professional with a strong understanding of workplace ethics, etiquette, and confidentiality. </p></li><li><p>Customer service-oriented; previous customer-facing experience is considered an advantage. </p></li><li><p>Well-organized, reliable, and willing to support colleagues whenever needed. </p></li><li><p>Flexible, adaptable, and eager to learn and develop new skills. </p></li><li><p>Self-motivated with the ability to work independently while maintaining a collaborative mindset. </p></li><li><p>Able to represent iVein Clinics professionally during events and public activities.</p></li></ul><p></p>

<p><strong>POSITION SUMMARY</strong> What is the main purpose of this position? Why does it exist? The CLS program training Leader role partners with the business &amp; functional owners to establish and execute strategic training methodologies that drive business performance. The role is responsible for the training and development operations for all programs &amp; client in assigned in the vertical; Manage training resources to meet Sutherland and Client KPI targets; Hire-train-develop a team of Training Manager and Training Specialists; Ensure supervision and trainee development in classroom and nesting, effective execution of New Hire Training, Nesting, and 0 30-day processes, compliance to all CLS mandated tools, templates, formats, and reporting guidelines; Maintain budgetary compliance, HC and ratios, and own the VTF program in the programs assigned under a vertical.</p><p>- Plan, project, manage, and ensure execution of training delivery (New Hire + Ongoing) for clients. Ensure ramp plan is in place, updated, executed. Trainer and Training Room assignments are locked for each class.</p><p>- Observe classes, Nesting &amp; Bottom Quartile Management delivery and lead coaching sessions for the group. Ensure effective Training Delivery takes place and Trainers are observed, given feedback, and coached on facilitation and classroom management effectiveness.</p><p>- Assess, maintains, and ensure Training Curriculum is updated based on Client Needs and Program performance</p><p>- Ensures that trainees are empowered to provide feedback on training experience and employee welfare through Daily Training Pulse, Training Reaction Quotient, FGD, and open communication with Trainer, Training Manager, and Site Leaders.</p><p>- Ensures the tracking &amp; assessment of the key performance indicators, including 30-60-90 days performance post nesting for each wave.</p><p>- Ensure Training Curriculum is updated with latest call flow, call drivers, and call samples. Assess and ensures activities, exercises, and modifications are aligned with the Account needs and updates.</p><p>- Ensure New Hire Consultants are getting right level of coaching, support, and development during and post Nesting (30-60-90 days tenure).</p><p>- Monitor retention per class per client and execute initiatives that will positively impact learner experience and welfare.</p><p>- Forecast attrition in Training and Nesting and execute appropriate retention strategies.</p><p>- Conduct FGDs for Learners and address issues and help items raised.</p><p>- Utilize feedback from Daily Training Pulse and Training Reaction Quotient to continuously improve Training Environment and Learner Experience.</p><p>- Ensure updated knowledge of the two key programs at the operating center with self at all times.</p><p>- Participates in weekly/bi-weekly performance calls with Enterprise Managers, SD &amp; Client as required.</p><p>- Facilitate or Participate on Needs Analysis driven by Performance Improvement and/or potential growth. Ensures strategic action plans based on needs analysis are executed by Training Team and other business units.</p><p>- Coach &amp; Develop Training Managers and Trainers in their core competencies.</p><p>- Conduct Performance Reviews for Training Managers covering help items, New Hire Performance, Training Throughput, Trainer Observation, Training Reaction Quotient, Productivity, Action Plans and Initiatives.</p><p>- Establish development plans for Training Managers and ensures it s in place for Trainers.</p><p>- Ensures client related billable/non-billable reports and every other reporting requirements are collated, audited and sent out all through Analyst/Coordinator</p><p>- Maintain updated hiring &amp; resource planners (TRPD) for all the operating center/site.</p><p>- Ensures consistency &amp; compliance to all CLS mandated tools, &amp; reporting guidelines (e.g. TRPD, CLS Tracker, Trainer Productivity, etc) (via Training Specialists/Managers &amp; Coordinator).</p><p>- Creates weekly CLS site report (4 Blocker).</p><p>- Management of the Site Training Budget; people (VTF &amp; Trainers utilization), facilities and equipment. Drive hiring and sourcing. Establish and execute CLS strategies to address program challenges</p><p>- Proactively engages and manages the operating-center service delivery relationship.</p><p>- Proactively seeks to improve Training Delivery for the site via content, context &amp; curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.</p><p>- Demonstrate business acumen to analyze and design solutions that address performance challenges</p><p>- Assess if need of new technology or methodology is needed to enhance performance and support for new hires.</p><p>- Maintain and understand the pulse of the Program/Site</p><p>- Articulate drivers and root causes enabling design of initiatives, working with Site Leadership and other business units.</p><p>- Formulate initiatives to improve retention, satisfaction and engagement</p><p>- Forecast CLS talent needs and develop human capital management solutions answering both current and future needs</p><p>- Partners with stakeholders to support revenue growth and demands for the operating center.</p><p>- Represents CLS in all relevant strategic and tactical forums; internal &amp; external for the operating center.</p><p>- Partners with Service Delivery and Quality to determine needs and gaps within the operating site.</p><p>- Conducts &amp; leads detailed gaps &amp; needs analysis and post-training assessment initiatives for the program.</p><p>- Lead special projects or new business developments that require specialized training attention.</p><p>- Analyze and correlate Daily Training Pulse and Training Reaction Quotient results with Echo Survey, Attrition Trend, and New Hire Performance to enable formulation of initiatives to address employee retention and performance issues.</p><p>- Lead/ participate in CLS Geo-wide projects targeting process improvements, innovations, department governance.</p><p><strong>Desired Candidate Profile</strong></p><p>College Degree (Masters/MBA is a plus) Minimum of 7 years BPO experience with at least 4-5 years of managing Training and Development business unit. Demonstrated ability to use MS Office applications: Excel, Power Point, Word, and Outlook Excellent written and oral communication skills Excellent ability to build networks within and across functions through proactive communication. Ability to maintain a high degree of confidentiality and professionalism is critical Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential</p>