AccorHotel jobs
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AccorHotel
Egypt - Alexandria
Job Description <ul> <li> <strong>Education:</strong> At least a high school or vocational diploma</li> <li> <strong>Experience: </strong>At least 2 years of experience in the industry.</li> <li> <strong>Foreign Language:</strong> English is required.</li> <li> <strong>Courses and Training:</strong> Vocational trainings and seminars.</li> <li> <strong>Computer Literacy:</strong> Not required.</li> </ul> <ul> <li> <strong>Skills:</strong> Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.).Company Description</li></ul><p><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!</strong> </p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. </p><p>By joining us, you will become a Heartist , because hospitality is, first and foremost, a work of heart. </p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! </p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. </p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><p><strong>Hospitality</strong><strong> </strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,</strong> <br> <strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong> .Qualifications </strong></p> <ol> <li> <ol> <li>Responsible for specific stations in the restaurants or bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station.</li> <li>Assigned to work in the restaurant or bars.</li> <li>Prepare the restaurants and bars, taking into account the service flow in these areas.</li> <li>Take and serve orders from customers.</li> <li>Inform customers about order alternatives and encourage the sales of targeted services.</li> <li>Deliver maximum service in each unit, keeping in line with service rules.</li> <li>Prepare the service plates needed throughout service, collect the empty plates, and instruct the Bus Boys and interns.</li> <li>Maintain and any personal belongings of customers that have been left in the workstation and hand such belongings over to his/her supervisors.</li> <li>Comply with the departmental instructions and procedures published by the F&B Department.</li> <li>Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</li> <li>Comply with operational rules.</li> <li>Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</li> <li>Attend the orientation training.</li> <li>Undergo two performance assessments each year.</li> <li>Strive to achieve 100% customer satisfaction.</li> <li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li> <li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li> <li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li> <li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> <li>Carry out all responsibilities related to Protection from pandemic disease & action response implemented at the F&B facilities</li></ol></li></ol><p><strong>Desired Candidate Profile</strong></p><ul> <li> <strong>Education:</strong> At least a high school or vocational diploma</li> <li> <strong>Experience: </strong>At least 2 years of experience in the industry.</li> <li> <strong>Foreign Language:</strong> English is required.</li> <li> <strong>Courses and Training:</strong> Vocational trainings and seminars.</li> <li> <strong>Computer Literacy:</strong> Not required.</li> </ul> <ul> <li> <strong>Skills:</strong> Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.)</li></ul>
AccorHotel
Egypt - Alexandria
<div><span style="font-size: 11px;">Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field.</span></div><div><span style="font-size: 11px;">Minimum 2 years of experience in a similar Operations Manager position within the hospitality industry.</span></div><div><span style="font-size: 11px;">Proven experience in hotel operations, guest services, food & beverage, housekeeping, or resort management.</span></div><div><span style="font-size: 11px;">Strong leadership and people management skills with the ability to motivate and develop teams.</span></div><div><span style="font-size: 11px;">Excellent communication, interpersonal, and problem-solving abilities.</span></div><div><span style="font-size: 11px;">Sound knowledge of hospitality operational standards, policies, and best practices.</span></div><div><span style="font-size: 11px;">Ability to manage budgets, control costs, and improve operational efficiency.</span></div><div><span style="font-size: 11px;">Strong organizational skills and ability to work in a fast-paced environment.</span></div><div><span style="font-size: 11px;">Proficiency in Microsoft Office applications and hotel management systems.</span></div><div><span style="font-size: 11px;">Fluency in English; additional languages are an advantage.</span></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field.</li> <li>Minimum <strong>2 years of experience in a similar Operations Manager position</strong> within the hospitality industry.</li> <li>Proven experience in hotel operations, guest services, food & beverage, housekeeping, or resort management.</li> <li>Strong leadership and people management skills with the ability to motivate and develop teams.</li> <li>Excellent communication, interpersonal, and problem-solving abilities.</li> <li>Sound knowledge of hospitality operational standards, policies, and best practices.</li> <li>Ability to manage budgets, control costs, and improve operational efficiency.</li> <li>Strong organizational skills and ability to work in a fast-paced environment.</li> <li>Proficiency in Microsoft Office applications and hotel management systems.</li> <li>Fluency in English; additional languages are an advantage.</li></ul></div>
AccorHotel
Egypt - Alexandria
<p><br></p> <p> <strong>What You'll Do</strong> </p> <ul> <li> <p>Lead the day-to-day culinary operations across our restaurants, bars, in-room dining & events, ensuring exceptional food quality, consistency and presentation.</p> </li> <li> <p>Bring the Morgans Originals personality to life through creative menus, distinctive flavours & memorable dining experiences.</p> </li> <li> <p>Inspire, coach & develop a high-performing culinary team, creating a positive, inclusive and collaborative kitchen culture.</p> </li> <li> <p>Partner with the Food & Beverage and leadership teams to deliver distinctive dining experiences that reflect the hotel's identity.</p> </li> <li> <p>Drive culinary performance through effective budgeting, forecasting, food cost control and waste management.</p> </li> <li> <p>Develop innovative menus that celebrate quality ingredients, reflect evolving food trends & keep our dining experiences fresh and exciting.</p> </li> <li> <p>Oversee food purchasing, supplier relationships, inventory management and product quality.</p> </li> <li> <p>Ensure the highest standards of food safety, hygiene, cleanliness & compliance with local regulations.</p> </li> <li> <p>Lead recruitment, training, scheduling and performance management across the culinary department.</p> </li> <li> <p>Collaborate with Food & Beverage, Sales and Marketing teams on events, activations and unique culinary experiences.</p> </li> <li> <p>Champion innovation, encouraging fresh ideas, sustainable practices and continuous improvement across all kitchen operations.</p> </li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>What We're Looking For</strong> </p> <ul> <li> <p>Previous experience as an Executive Chef or in a senior culinary leadership role within a luxury or lifestyle hotel environment.</p> </li> <li> <p>Strong culinary expertise across multiple dining concepts, with a passion for creativity, innovation and exceptional food quality.</p> </li> <li> <p>A proven ability to lead, motivate and develop diverse culinary teams.</p> </li> <li> <p>Commercial awareness with experience managing food costs, budgets, purchasing, inventory and kitchen performance.</p> </li> <li> <p>A creative mindset and genuine interest in food, culinary trends and distinctive dining experiences.</p> </li> <li> <p>Strong operational knowledge of kitchen management, food safety, hygiene and quality standards.</p> </li> <li> <p>Excellent communication, interpersonal and problem-solving skills.</p> </li> <li> <p>Confidence working in a dynamic environment, with a hands-on and solutions-focused approach.</p> </li> <li> <p>Strong command of English; additional languages are an advantage.</p> </li> <li> <p>Experience within lifestyle hospitality or a distinctive independent hotel or restaurant brand would be an advantage.</p></li></ul>
AccorHotel
Egypt - Alexandria
<p>2.1 Develops a training strategy for the hotel.<br> 2.2 Plan orientation trainings and deliver these training according to the plans.<br> 2.3 Supervises the development of the Annual Training Plan.<br> 2.4 Conducts follow-up studies of all completed training to evaluate and measure results.<br> 2.5 Modifies programs as needed.<br> 2.6 Develops effective training materials utilizing a variety of media.<br> 2.7 Develops trainer development programs and coach others involved in training efforts, providing effective growth and development opportunities.<br> 2.8 Displays leadership in guest hospitality and creates positive atmosphere for guest relations.<br> 2.9 Observes service behaviours of associates and provides feedback to individuals and/or managers.2.10 Monitors enrolment and attendance at training.<br> 2.11 Reviews comment cards and guest satisfaction results to identify areas of improvement.<br> 2.12 Measures transfer of learning from training courses to the operation.<br> 2.13 Develops and monitors spending against the departmental budget.<br> 2.14 Exemplifies the desired Rixos culture.<br> 2.15 A member of Curriculum Advisory Board (CAB).<br> 2.16 Identifies performance gaps and work with managers to develop and implement appropriate training to improve performance.<br> 2.17 Evaluates the trainer s performance and effectiveness of training programs, and provide recommendations for improvement.<br> 2.18 Researches new technologies and methodologies in workplace learning and presenting this research<br> 2.19 Stays up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.<br> 2.20 Helps line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.<br> 2.21 Manages the delivery of training and development programs.<br> 2.22 Conducts appraisals for the training team.<br> 2.23 Ensures statutory training requirements are met.<br> 2.24 Prepares development plan for subordinates.<br> 2.25 Designs, develops, and produces Managerial training materials and hand-outs.<br> 2.26 Observes employees performance improvement.<br> 2.27 Be present during operation to make sure that the quality of service provided is in parallel with the hotel service standards.<br> 2.28 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).2.29 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.<br> 2.30 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.<br> 2.31 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.2.32 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.<br> 2.33 Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p> Education: Bachelor Degree in related field<br> Experience: 5 years work experience in Training Department<br> Foreign Language: Outstanding level of English<br> Courses and Training: Prior attendance in courses and seminars in the field.<br> Computer Literacy: Excellent computer skills<br> Special Qualifications: Leader, adaptable, works under pressure, proactive, results driven, thoroughness, time management, communication proficient, analytical skills.</p>
AccorHotel
Egypt - Giza
<p>We are seeking an enthusiastic and results-driven Sales Manager - Corporate & MICE to join our dynamic sales team in 6th of October City, Egypt. In this pivotal role, you will drive revenue growth by developing and managing corporate and MICE (Meetings, Incentives, Conferences, and Exhibitions) business segments. You will be instrumental in building strong client relationships, identifying new market opportunities, and executing strategic sales initiatives that position our organization as a premier destination for corporate events and meetings.</p> <ul> <li>Develop and execute proactive sales strategies to grow Corporate & MICE revenue through targeted prospecting, account development, and strategic partnership initiatives</li> <li>Manage a diverse portfolio of key accounts while identifying and cultivating new business segments including corporate clients, industrial estates, aviation/logistics companies, educational institutions, travel agencies, and MICE planners</li> <li>Lead the complete sales cycle from RFP (Request for Proposal) handling, rate negotiation, contract development, and conversion to confirmed bookings</li> <li>Build and maintain a robust sales pipeline using CRM tools and sales forecasting methodologies to ensure consistent revenue targets and business growth</li> <li>Collaborate cross-functionally with Revenue Management, Events, and Marketing teams to optimize rate strategy, event production, and overall pipeline performance</li> <li>Represent the organization at industry events, client meetings, networking functions, and trade shows to strengthen market presence and generate demand</li> <li>Analyze market trends, competitor activity, and client feedback to identify opportunities for service innovation and competitive positioning</li> <li>Prepare detailed proposals, presentations, and business cases that effectively communicate value propositions to prospective clients</li> <li>Maintain transparent communication with internal stakeholders regarding sales progress, pipeline status, and market insights</li> <li>Support business operations with flexibility to accommodate client needs, including evening and weekend availability when required for events and client entertainmentCompany Description</li></ul><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.Qualifications </p> <ul> <li>Minimum 2+ years of proven success in <strong>hotel sales </strong>with demonstrated <strong>experience </strong>in <strong>Corporate </strong>and/or <strong>MICE </strong>segments</li> <li>Strong track record of building sales pipelines, converting qualified leads into confirmed business, and growing account value through relationship management</li> <li>Excellent verbal and written communication skills in English; ability to engage effectively with diverse clients and internal stakeholders</li> <li>Demonstrated expertise in sales negotiation, client presentations, and closing techniques</li> <li>Proficiency in managing multiple priorities simultaneously in a fast-paced, dynamic environment</li> <li>Strong analytical skills with the ability to interpret sales data, forecast revenue, and identify market opportunities</li> <li>Experience with CRM software and sales management tools</li> <li>Knowledge of revenue management principles and rate strategy optimization</li> <li>Proven ability to develop and maintain strategic partnerships and collaborative relationships</li> <li>Familiarity with MICE industry standards, corporate hospitality trends, and event planning processes</li> <li>Excellent organizational and time management skills with meticulous attention to detail</li> <li>Resilient mindset with the ability to adapt to changing market conditions and overcome sales challenges</li> <li>Assertive and decisive decision-making capabilities combined with transparency in all business dealings</li> <li>Flexibility to support business needs, including availability for evening, weekend, and holiday events when required</li> <li>Strong interpersonal skills with the ability to build rapport and establish credibility with C-level executives and decision-makers</li></ul><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Minimum 2+ years of proven success in <strong>hotel sales </strong>with demonstrated <strong>experience </strong>in <strong>Corporate </strong>and/or <strong>MICE </strong>segments</li> <li>Strong track record of building sales pipelines, converting qualified leads into confirmed business, and growing account value through relationship management</li> <li>Excellent verbal and written communication skills in English; ability to engage effectively with diverse clients and internal stakeholders</li> <li>Demonstrated expertise in sales negotiation, client presentations, and closing techniques</li> <li>Proficiency in managing multiple priorities simultaneously in a fast-paced, dynamic environment</li> <li>Strong analytical skills with the ability to interpret sales data, forecast revenue, and identify market opportunities</li> <li>Experience with CRM software and sales management tools</li> <li>Knowledge of revenue management principles and rate strategy optimization</li> <li>Proven ability to develop and maintain strategic partnerships and collaborative relationships</li> <li>Familiarity with MICE industry standards, corporate hospitality trends, and event planning processes</li> <li>Excellent organizational and time management skills with meticulous attention to detail</li> <li>Resilient mindset with the ability to adapt to changing market conditions and overcome sales challenges</li> <li>Assertive and decisive decision-making capabilities combined with transparency in all business dealings</li> <li>Flexibility to support business needs, including availability for evening, weekend, and holiday events when required</li> <li>Strong interpersonal skills with the ability to build rapport and establish credibility with C-level executives and decision-makers</li></ul></div>
AccorHotel
Egypt - Giza
<p>We're looking for a dynamic and results-driven Sales Manager - Leisure to join our hospitality team in 6th of October City, Egypt. In this pivotal role, you'll lead the charge in developing and executing strategic sales initiatives that drive leisure revenue growth and expand our market presence. You'll work collaboratively with cross-functional teams while building and nurturing relationships with key leisure travel partners across local and international markets. This is an excellent opportunity for a visionary professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.</p> <ul> <li>Develop and execute comprehensive strategic sales plans to achieve leisure revenue targets and room night goals while maintaining profitability</li> <li>Build, maintain, and expand strong relationships with Destination Management Companies (DMCs), travel agencies, tour operators, wholesalers, and luxury travel advisors in both local and international markets</li> <li>Identify and capitalize on new leisure business opportunities to enhance market share and competitive positioning</li> <li>Conduct regular sales calls, client presentations, business entertainment activities, and property site inspections to strengthen partnerships</li> <li>Represent the organization at trade shows, sales missions, roadshows, and networking events to elevate brand visibility</li> <li>Negotiate contracts, rates, and business agreements strategically to maximize hotel profitability while maintaining competitive positioning</li> <li>Collaborate closely with Revenue Management, Reservations, Marketing, and Operations teams to ensure seamless execution and exceptional guest experiences</li> <li>Monitor market trends, competitor activities, and evolving customer needs to develop agile and effective sales strategies</li> <li>Prepare detailed sales reports, revenue forecasts, and business plans to support achievement of organizational revenue goals and provide transparent performance insights</li> <li>Lead and mentor sales team members, fostering a supportive and motivational work environment that drives individual and collective successCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Minimum 3 years of proven <strong>hotel </strong>or <strong>hospitality </strong>sales experience, preferably within luxury hospitality environments</li> <li>Strong expertise in the leisure travel segment and comprehensive knowledge of luxury travel distribution channels</li> <li>Existing network with DMCs, travel agencies, tour operators, wholesalers, and luxury travel advisors (highly desirable)</li> <li>Excellent communication, negotiation, networking, and presentation skills with strong interpersonal abilities</li> <li>Demonstrated track record of consistently achieving sales targets and growing market share</li> <li>Self-motivated, proactive, and results-oriented mindset with strong goal-setting and time management capabilities</li> <li>Fluent in English; additional languages are a significant advantage</li> <li>Familiarity with regional and international leisure travel markets, with knowledge of the Egypt market preferred</li> <li>Proficiency with Customer Relationship Management (CRM) software and Microsoft Office Suite</li> <li>Strong analytical skills with the ability to interpret market data and develop data-driven strategies</li> <li>Proven problem-solving abilities and resilience in navigating market challenges</li> <li>Team leadership and management experience with the ability to motivate and develop team members</li> <li>Exceptional organizational skills with meticulous attention to detail</li> <li>Flexibility and adaptability to changing market conditions and business priorities</li> <li>Customer-focused approach with empathy and commitment to delivering outstanding service</li></ul>
AccorHotel
Egypt - Giza
<p>We are seeking a detail-oriented and analytical Low Current Systems Technician to join our team in 6th of October City, Egypt. In this role, you will be responsible for the installation, maintenance, and repair of low voltage electrical systems that support our organization's critical operations. You will work efficiently to diagnose system issues, ensure compliance with safety standards, and maintain comprehensive documentation of all technical work performed.</p> <ul> <li>Install, inspect, and maintain low voltage electrical systems including fire alarm, security, and communication networks</li> <li>Troubleshoot and diagnose system malfunctions using appropriate testing equipment and analytical methods</li> <li>Perform preventive maintenance on low current systems to ensure optimal performance and minimize downtime</li> <li>Test and calibrate equipment to verify proper operation and compliance with specifications</li> <li>Document all maintenance activities, repairs, and system configurations in a clear and organized manner</li> <li>Collaborate with other technicians and departments to coordinate system installations and upgrades</li> <li>Ensure all work adheres to safety regulations, electrical codes, and company standards</li> <li>Respond promptly to service requests and emergency calls to restore system functionality</li> <li>Maintain inventory of tools, equipment, and replacement parts</li> <li>Provide technical support and guidance to junior technicians as neededCompany Description</li></ul><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.Qualifications </p> <ul> <li>2-5 years of hands-on experience in low current systems installation, maintenance, or repair</li> <li>Proficiency with diagnostic and testing equipment such as multimeters, voltage testers, and specialized low voltage tools</li> <li>Strong knowledge of low voltage electrical systems, including fire alarm, security, and data communication networks</li> <li>Excellent troubleshooting and problem-solving abilities with a systematic approach to diagnostics</li> <li>Thorough understanding of electrical safety practices and relevant codes and regulations</li> <li>Exceptional attention to detail and organizational skills</li> <li>Ability to read and interpret technical drawings, schematics, and system documentation</li> <li>Strong communication skills and ability to work collaboratively in a team environment</li> <li>Preferred experience with HVAC controls, networking systems, or building automation systems</li> <li>Relevant electrical certifications or licenses as required by local regulations</li> <li>Ability to work independently and manage time effectively on multiple projects</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>2-5 years of hands-on experience in low current systems installation, maintenance, or repair</li><li>Proficiency with diagnostic and testing equipment such as multimeters, voltage testers, and specialized low voltage tools</li><li>Strong knowledge of low voltage electrical systems, including fire alarm, security, and data communication networks</li><li>Excellent troubleshooting and problem-solving abilities with a systematic approach to diagnostics</li><li>Thorough understanding of electrical safety practices and relevant codes and regulations</li><li>Exceptional attention to detail and organizational skills</li><li>Ability to read and interpret technical drawings, schematics, and system documentation</li><li>Strong communication skills and ability to work collaboratively in a team environment</li><li>Preferred experience with HVAC controls, networking systems, or building automation systems</li><li>Relevant electrical certifications or licenses as required by local regulations</li><li>Ability to work independently and manage time effectively on multiple projects</li></ul>
AccorHotel
Egypt - Alexandria
<ul> <li>Develop and implement revenue strategies for the hotel.</li> <li>Monitor competitor pricing and market trends to adjust strategies.</li> <li>Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data.</li> <li>Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business.</li> <li>Conduct regular performance reviews and optimize pricing and inventory.</li> <li>Mentor, coach and develop junior team members in revenue management practices.</li> <li>Collaborate with sales, finance, and front office teams to achieve revenue goals.</li> <li>Ensure reservations are well managed and coordinate with the reservations team.</li> <li>Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR.</li> <li>Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits.</li> <li>Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotel.</li></ul><p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.</p><p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p><p>Join our motivated and vibrant Team and build your career with us.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li>1-3 years of experience in revenue management roles.</li> <li>Proven ability to work independently while also thriving in collaborative team environments.</li> <li>Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth.</li> <li>Proficient in revenue management principles.</li> <li>Strong understanding of the distribution landscape, online travel agencies, and emerging market trends.</li> <li>A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders.</li> <li>Being curious and open-minded.</li></ul>
AccorHotel
Egypt - Alexandria
<p>Movenpick Resort El Quseir is seeking an experienced and visionary General Manager to lead our luxury resort operations in El Quseir, Egypt. As General Manager, you will be responsible for overseeing all aspects of the resort's operations, ensuring exceptional guest experiences, and driving profitability while maintaining the highest standards of hospitality excellence. This is a strategic leadership position that requires a decisive, motivational leader capable of inspiring a diverse team and delivering outstanding results in a dynamic, fast-paced environment.</p> <ul> <li>Oversee all resort operations, including front-of-house and back-of-house departments, ensuring seamless coordination and exceptional service delivery</li> <li>Develop and implement strategic business plans to achieve revenue targets, optimize profitability, and enhance market positioning</li> <li>Lead, mentor, and motivate a diverse team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement</li> <li>Manage the resort's budget, financial performance, and P&L statements, ensuring cost efficiency without compromising service quality</li> <li>Maintain and enhance guest satisfaction by establishing high service standards, addressing guest concerns, and implementing feedback mechanisms</li> <li>Build and maintain strong relationships with key stakeholders, including corporate clients, travel partners, and local community members</li> <li>Ensure compliance with all local regulations, health and safety standards, and company policies</li> <li>Identify market opportunities and develop strategies to increase occupancy rates and revenue streams</li> <li>Oversee marketing initiatives and brand positioning to maintain the resort's competitive advantage in the luxury hospitality market</li> <li>Conduct regular performance reviews and implement training programs to develop staff capabilities and career progression</li> <li>Manage crisis situations and implement effective problem-solving strategies to minimize operational disruptionsCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <strong>Fluency in German (written and spoken) - CRITICAL REQUIREMENT</strong> with demonstrated ability to communicate effectively in professional and guest-facing situations</li> <li>Proficiency in English language (both written and spoken) - essential requirement</li> <li>Minimum 5 years of progressive management experience in luxury hotel or resort operations</li> <li>Proven track record of successfully managing P&L, budgets, and financial performance in a hospitality setting</li> <li>Strong leadership and team management skills with the ability to motivate and develop staff at all levels</li> <li>Excellent communication and interpersonal skills with the ability to engage effectively with guests, staff, and stakeholders</li> <li>Strategic thinking and business acumen with demonstrated ability to drive revenue growth and operational efficiency</li> <li>In-depth knowledge of hospitality industry standards, best practices, and operational procedures</li> <li>Strong problem-solving abilities and crisis management experience</li> <li>Customer-focused mindset with a commitment to delivering exceptional guest experiences</li> <li>Proficiency in hospitality management systems and Microsoft Office applications</li> <li>Flexibility and adaptability to work in a multicultural environment with international clientele</li> <li>Understanding of German business culture and communication styles in hospitality management</li> <li>Preferred: Experience in luxury resort management within the Middle East or North Africa region</li> <li>Preferred: Familiarity with the Egyptian hospitality market and local business practices</li> <li>Preferred: Experience managing German-speaking guest demographics or German tour operators</li></ul>
AccorHotel
Egypt - Alexandria
<p>Lobby Ambassadors greet guests, provide directions, answer questions, and assist with special requests such as transportation, reservations, or local recommendations. They ensure guests feel welcomed and comfortable, enhancing the overall experience of the property or organizationCompany Description</p>
AccorHotel
Egypt - Alexandria
<ul><li> <p>Support the Guest Relations Manager in delivering exceptional guest experiences.</p> </li><li> <p>Ensure high standards of guest satisfaction and personalized service.</p> </li><li> <p>Supervise daily Guest Relations operations and support the development of team members.</p> </li><li> <p>Handle guest complaints, coordinate VIP services, and ensure effective service recovery.</p> </li><li> <p>Maintain the hotel s service standards and contribute to continuous improvement.</p> </li><li> <p>Ensure consistently high levels of guest satisfaction throughout the guest journey.</p> </li><li> <p>Handle guest complaints and concerns professionally and efficiently.</p> </li><li> <p>Follow up on service recovery actions to ensure guest satisfaction.</p> </li><li> <p>Anticipate guest needs and provide personalized service.</p> </li><li> <p>Coordinate VIP arrivals, special occasions, and individual guest requests.</p> </li><li> <p>Build positive relationships with guests to encourage loyalty and repeat business.</p> </li><li> <p>Supervise and support the daily operations of the Guest Relations team.</p> </li><li> <p>Ensure timely responses to guest inquiries and requests.</p> </li><li> <p>Monitor guest feedback, online reviews, and satisfaction surveys.</p> </li><li> <p>Maintain accurate guest profiles, preferences, and complaint records.</p> </li><li> <p>Follow up on outstanding guest requests and unresolved issues.</p> </li><li> <p>Ensure effective communication with guests before arrival, during their stay, and upon departure, where applicable.</p> </li><li> <p>Supervise, motivate, and support Guest Relations team members.</p> </li><li> <p>Assist in preparing duty rosters and shift schedules.</p> </li><li> <p>Conduct daily briefings and ensure effective shift handovers.</p> </li><li> <p>Provide coaching, training, and constructive feedback.</p> </li><li> <p>Monitor team adherence to grooming, conduct, and service standards.</p> </li><li> <p>Promote teamwork, accountability, and service excellence.</p> </li><li> <p>Coordinate VIP guest arrangements with the relevant departments.</p> </li><li> <p>Ensure VIP amenities, room preferences, and special requests are handled according to hotel standards.</p> </li><li> <p>Review VIP arrival information and communicate guest preferences to concerned teams.</p> </li><li> <p>Conduct courtesy calls and guest visits when appropriate.</p> </li><li> <p>Handle VIP requests with discretion and professionalism.</p> </li><li> <p>Coordinate personalized experiences for special occasions and celebrations.</p> </li><li> <p>Maintain effective coordination with Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other departments.</p> </li><li> <p>Communicate guest requests and complaints accurately and promptly.</p> </li><li> <p>Follow up with concerned departments to ensure timely resolution of guest issues.</p> </li><li> <p>Participate in daily briefings and operational handovers.</p> </li><li> <p>Escalate unresolved complaints and operational concerns to management.</p> </li><li> <p>Monitor guest satisfaction scores, online reviews, and guest comments.</p> </li><li> <p>Identify recurring complaints and communicate improvement opportunities to management.</p> </li><li> <p>Support the implementation of corrective actions and service improvement initiatives.</p> </li><li> <p>Ensure guest complaints are documented and followed up appropriately.</p> </li><li> <p>Monitor compliance with hotel brand standards and departmental procedures.</p> </li><li> <p>Contribute to improving guest satisfaction and the overall guest experience.</p> </li><li> <p>Ensure compliance with hotel policies, procedures, and applicable brand standards.</p> </li><li> <p>Follow guest safety, security, confidentiality, and data protection procedures.</p> </li><li> <p>Handle sensitive guest information professionally and discreetly.</p> </li><li> <p>Report safety and security concerns promptly.</p> </li><li> <p>Support emergency response procedures when required.</p> </li><li> <p>Maintain accurate guest profiles, preferences, feedback, and complaint records.</p> </li><li> <p>Prepare daily reports, guest feedback summaries, and shift handover notes.</p> </li><li> <p>Track pending guest requests and service recovery cases.</p> </li><li> <p>Provide management with updates on guest satisfaction and operational concerns.</p> </li><li> <p>Maintain proper documentation of VIP arrangements and follow-up actions.</p> </li><li> <p>Perform additional duties assigned by the Guest Relations Manager or Director of Front Office in line with operational requirements.</p> </li><li> <p>Demonstrate professional conduct and act as a role model for the Guest Relations team.</p> </li><li> <p>Contribute to a culture of hospitality, teamwork, and continuous improvement.</p> </li><li> <p>Protect the hotel s reputation by maintaining high standards of guest care, professionalism, and confidentiality.Company Description</p></li></ul><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-SheikhQualifications </p> <p> </p> <ul> <li> <p>Guest satisfaction scores and feedback results.</p> </li><li> <p>Guest complaint resolution time and service recovery effectiveness.</p> </li><li> <p>Quality and timeliness of VIP guest preparations.</p> </li><li> <p>Response time to guest inquiries and requests.</p> </li><li> <p>Guest review ratings and improvements in recurring feedback.</p> </li><li> <p>Compliance with hotel service and brand standards.</p> </li><li> <p>Accuracy of guest records, reports, and shift handovers.</p> </li><li> <p>Team performance and training completion.</p> </li><li> <p>Effectiveness of interdepartmental coordination.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li> <p>Diploma or Bachelor s degree in Hospitality Management, Hotel Administration, or a related field.</p> </li><li> <p>Three to five years of experience in Front Office or Guest Relations, preferably in a luxury hotel.</p> </li><li> <p>Previous supervisory or team leadership experience.</p> </li><li> <p>Experience in guest complaint handling, VIP services, and service recovery.</p> </li><li> <p>Familiarity with hotel Property Management Systems (PMS) is an advantage.</p> </li><li> <p>Fluency in English is required; additional languages are an advantage.</p> </li><li> <p>Excellent verbal and written communication skills.</p> </li><li> <p>Strong leadership and team management abilities.</p> </li><li> <p>Exceptional guest service and relationship-building skills.</p> </li><li> <p>Effective problem-solving and conflict resolution skills.</p> </li><li> <p>Strong organizational skills and attention to detail.</p> </li><li> <p>Ability to prioritize tasks and work under pressure.</p> </li><li> <p>Professional appearance and positive attitude.</p> </li><li> <p>High level of discretion and confidentiality.</p> </li><li> <p>Strong interpersonal and interdepartmental coordination skills.</p> </li><li> <p>Flexibility to work shifts, weekends, and public holidays as required.</p></li></ul>
AccorHotel
Egypt - Cairo
<p>We're looking for an organized and detail-oriented Groups Coordinator to join our dynamic team in Cairo, Egypt. In this role, you'll serve as a central point of communication and coordination for group-related initiatives, working collaboratively with internal teams, clients, and external stakeholders. You'll manage the complete lifecycle of group inquiries while maintaining accurate data systems and ensuring seamless operational execution. This position offers an excellent opportunity to develop your coordination skills in a fast-paced, customer-focused environment where your contributions directly impact client satisfaction and organizational efficiency.</p> <ul> <li>Manage the full lifecycle of group inquiries, from initial request through rate loading and distribution, following established standard operating procedures</li> <li>Maintain accurate and up-to-date data across CRM systems and prepare detailed reports on group progress, performance metrics, and rate audits for leadership review</li> <li>Coordinate group block requirements and handle ad hoc group requests with flexibility and responsiveness</li> <li>Manage shared inboxes for group inquiries, prioritizing tasks and ensuring timely, professional responses to internal and external stakeholders</li> <li>Support the completion of RFP (Request for Proposal) processes for group accounts, including data collection, rate setup, and tracking to meet client requirements</li> <li>Ensure compliance with organizational guidelines and policies related to group reporting and procedures</li> <li>Organize and support client visits, site inspections, and familiarization trips to enhance client relationships</li> <li>Handle customer and agency inquiries related to group bookings promptly, escalating issues as needed to appropriate team members</li> <li>Contribute innovative ideas and suggestions to improve operational efficiency, processes, and client engagement within the coordination function</li> <li>Collaborate with cross-functional teams to streamline workflows and enable seamless execution of group initiativesCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>Required Qualifications:</b></p> <ul> <li>1 2 years of experience in a coordination, administrative support, or sales support role, preferably in hospitality, events, or group travel industries</li> <li>Proficiency in CRM systems and Microsoft Office tools, particularly Excel and PowerPoint</li> <li>Excellent organizational and time management skills with demonstrated ability to handle multiple priorities simultaneously</li> <li>Strong written and verbal communication skills with the ability to interact professionally with diverse stakeholders</li> <li>Exceptional attention to detail and accuracy in administrative and data management tasks</li> <li>Solid understanding of group booking processes and group travel coordination</li> <li>Ability to analyze data and prepare clear, comprehensive reports</li></ul>
AccorHotel
Egypt - Alexandria
<ul><li>Ensure that all work is carried out in accordance with the approved instructions, specifications, standards, and established procedures.</li><li>Liaise with superiors to discuss daily operational requirements, achievements, challenges, and areas for improvement, and take the necessary actions accordingly.</li><li>Be willing to work flexible or unsociable hours, including overtime, as required and directed by the line manager.</li><li>Identify faults in kitchen equipment, perform troubleshooting, and carry out the necessary repairs in accordance with approved procedures and safety standards.</li><li>Ensure that proper work practices, maintenance procedures, and reporting requirements are consistently followed.</li><li>Maintain the highest standards of punctuality, personal hygiene, grooming, and professional conduct at all times.</li><li>Provide support to team members whenever required and ensure that operational issues are addressed promptly, professionally, and effectively.</li><li>Ensure that all Planned Preventive Maintenance (PPM) activities are carried out on equipment as scheduled and directed by management, with accurate maintenance records maintained.</li><li>Behave in a professional manner at all times and comply with the hotel's policies, procedures, and code of conduct.</li><li>Develop and maintain positive, professional, and cooperative working relationships with clients, colleagues, supervisors, and other departments.</li><li>Respond to all complaints, feedback, and suggestions from managers and colleagues in a positive, sincere, and timely manner.</li><li>Discuss complaints, feedback, and suggestions with the immediate supervisor and implement appropriate corrective and preventive actions as required.</li><li>Attend regular departmental meetings and toolbox talks to discuss operational concerns, share best practices, identify improvement opportunities, and communicate company policies, standards, objectives, and relevant information.</li><li>Maintain professional, respectful, and constructive working relationships with all superiors, colleagues, and team members.</li><li>Ensure that all work is performed in full compliance with the Health, Safety, and Environment (HSE) Management System, including applicable safety procedures and regulations.</li><li>Immediately report all accidents, fires, losses, thefts, equipment damage, and other incidents to the Supervisor or Manager, follow the established reporting procedures, and take appropriate corrective action within the scope of assigned responsibilities.</li><li>Perform all duties in accordance with the policies, procedures, technical standards, and instructions established by the Chief Engineer.</li><li>Participate in the hotel's Emergency Response Team and carry out assigned duties during emergencies, drills, and other emergency situations.</li><li>Comply with all occupational health and safety requirements, follow the prescribed preventive measures, and contribute to maintaining a safe working environment for employees, guests, and contractors.</li><li>Promote environmental awareness and sustainability by identifying potential environmental impacts associated with work activities, equipment, and materials. Participate in initiatives aimed at protecting biodiversity, attend relevant environmental training, and minimize the consumption of resources and materials, including paper and printing supplies.</li><li>Implement departmental energy-saving measures, follow established energy conservation procedures, and comply with management decisions relating to energy efficiency. Consider environmental impact and energy efficiency when evaluating or recommending equipment purchases, in coordination with the relevant department.</li><li>Ensure that waste is properly segregated, handled, collected, and disposed of in accordance with hotel procedures and applicable environmental regulations. Take appropriate measures to minimize environmental pollution and reduce the harmful effects of operational activities on the environment.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education:</strong> At least a technical high school certificate or vocational diploma.</li><li><strong>Experience:</strong> At least one year of practical experience in a relevant field.</li><li><strong>Foreign Language:</strong> Not required.</li><li><strong>Courses and Training:</strong> Not required.</li><li><strong>Computer Literacy:</strong> Basic computer literacy is required.</li><li><strong>Skills:</strong> Ability to use specialized tools and equipment relevant to the job, with the necessary skills acquired through on-the-job training within a few months. Where applicable, possession of relevant certifications, such as apprenticeship or semi-skilled worker certifications, is expected. The position also requires technical knowledge of the methods, techniques, and processes related to the assigned area of work.</li></ul>
AccorHotel
Egypt - Alexandria
<p> <strong>The Opportunity</strong> </p> <p>We're looking for a passionate, creative & commercially minded Food & Beverage Manager to bring our dining experiences to life at Portaluna.</p> <p>This isn't just about running restaurants and bars. It's about creating experiences that bring people together, building a team that loves what they do & making every guest interaction feel memorable.</p> <p>You'll bring a strong operational foundation, a natural flair for hospitality and the confidence to challenge the ordinary. From delivering exceptional service to driving performance and creating a vibrant team culture, you'll play a key role in shaping the F&B experience at Portaluna.</p> <p> <strong>What You'll Do</strong> </p> <ul> <li> <p>Lead the day-to-day operations of our Food & Beverage outlets, ensuring exceptional guest experiences and consistent service standards.</p> </li> <li> <p>Bring the Morgans Originals personality to life through engaging service, creative experiences & attention to detail.</p> </li> <li> <p>Inspire, coach & develop a high-performing F&B team, creating a positive, inclusive and energetic working environment.</p> </li> <li> <p>Partner with the culinary and leadership teams to deliver distinctive dining experiences that reflect the hotel's identity.</p> </li> <li> <p>Drive commercial performance through effective budgeting, forecasting, cost control and revenue optimisation.</p> </li> <li> <p>Monitor guest feedback, service quality and operational performance, identifying opportunities to continuously improve.</p> </li> <li> <p>Oversee staffing, scheduling, training and performance management across the department.</p> </li> <li> <p>Ensure compliance with food safety, hygiene, health & safety requirements.</p> </li> <li> <p>Collaborate with Sales, Marketing and other departments on events, activations and initiatives that enhance the guest experience.</p> </li> <li> <p>Champion innovation, encouraging fresh ideas that keep our F&B offerings relevant, exciting and commercially successful.</p> </li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>What We're Looking For</strong> </p> <ul> <li> <p>Previous experience in a Food & Beverage management role within a luxury or lifestyle hotel environment.</p> </li> <li> <p>Strong operational knowledge of restaurant, bar and hospitality service standards.</p> </li> <li> <p>A proven ability to lead, motivate and develop diverse teams.</p> </li> <li> <p>Commercial awareness with experience managing budgets, costs, revenue and departmental performance.</p> </li> <li> <p>A creative mindset and genuine interest in food, beverage, lifestyle trends and guest experiences.</p> </li> <li> <p>Excellent communication, interpersonal and problem-solving skills.</p> </li> <li> <p>Confidence working in a dynamic environment, with a hands-on and solutions-focused approach.</p> </li> <li> <p>Strong command of English; additional languages are an advantage.</p> </li> <li> <p>Experience within lifestyle hospitality or a distinctive independent hotel brand would be an advantage.</p></li></ul>
AccorHotel
Egypt - Alexandria
<p> <strong>The Opportunity</strong> </p> <p>We're looking for a passionate, creative & experienced <strong>Chef de Cuisine</strong> to lead the culinary experience across our <strong>Beach Club & Events</strong> at Portaluna, a Morgans Originals Hotel.</p> <p>This isn't just about creating great food. It's about bringing energy, flavour & creativity to every occasion, from relaxed beachside dining and vibrant afternoons to memorable celebrations and exclusive events.</p> <p>You'll bring a strong culinary foundation, a natural flair for innovation and the confidence to challenge the ordinary. From creating distinctive menus to leading a dynamic kitchen team and delivering seamless event experiences, you'll play a key role in shaping the beach club and events culinary offering at Portaluna.</p> <p> <strong>What You'll Do</strong> </p> <ul> <li> <p>Lead the day-to-day culinary operations of the Beach Club & Events, ensuring exceptional food quality, consistency and presentation.</p> </li> <li> <p>Bring the Morgans Originals personality to life through creative menus, distinctive flavours & memorable beachside dining experiences.</p> </li> <li> <p>Develop and deliver innovative menus for beach club dining, private events, celebrations and special activations.</p> </li> <li> <p>Inspire, coach & develop a high-performing culinary team, creating a positive, inclusive and collaborative kitchen culture.</p> </li> <li> <p>Partner with the Executive Chef, Food & Beverage and Events teams to plan and execute seamless culinary experiences.</p> </li> <li> <p>Oversee event preparation and execution, ensuring smooth coordination, efficient service and exceptional food quality for events of varying sizes.</p> </li> <li> <p>Adapt culinary offerings to different occasions, from casual beachside dining to bespoke private events and large-scale celebrations.</p> </li> <li> <p>Drive kitchen performance through effective food cost control, budgeting, inventory management and waste reduction.</p> </li> <li> <p>Manage kitchen staffing, scheduling and resource planning to meet seasonal demand, peak periods and event requirements.</p> </li> <li> <p>Oversee food purchasing, supplier coordination and product quality, ensuring consistency across all culinary offerings.</p> </li> <li> <p>Maintain the highest standards of food safety, hygiene, cleanliness & compliance with local regulations.</p> </li> <li> <p>Champion innovation, encouraging fresh ideas, seasonal concepts and continuous improvement across the Beach Club & Events culinary operations.</p> </li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>What We're Looking For</strong> </p> <ul> <li> <p>Previous experience as a Chef de Cuisine, Sous Chef or in a similar culinary leadership role within a luxury or lifestyle hotel, beach club or high-end dining environment.</p> </li> <li> <p>Strong culinary expertise with hands-on experience in beach club operations, outdoor dining, banqueting or large-scale events.</p> </li> <li> <p>Proven ability to lead, motivate and develop culinary teams in a fast-paced, high-volume environment.</p> </li> <li> <p>Experience developing creative menus for casual dining, private events, celebrations and special occasions.</p> </li> <li> <p>Strong operational knowledge of kitchen management, event execution, food preparation and presentation standards.</p> </li> <li> <p>Commercial awareness with experience managing food costs, budgets, inventory and kitchen performance.</p> </li> <li> <p>Ability to manage multiple events and service requirements while maintaining exceptional quality and consistency.</p> </li> <li> <p>A creative mindset and genuine interest in food, lifestyle trends, beach club concepts and distinctive dining experiences.</p> </li> <li> <p>Excellent knowledge of food safety, hygiene and kitchen operational procedures.</p> </li> <li> <p>Strong communication, organisational and problem-solving skills, with a hands-on and solutions-focused approach.</p> </li> <li> <p>Strong command of English; additional languages are an advantage.</p> </li> <li> <p>Experience within lifestyle hospitality, premium beach clubs or distinctive independent restaurant brands would be an advantage.</p></li></ul>
AccorHotel
Egypt - Cairo
<p>We are seeking an enthusiastic and innovative Digital Marketing Executive to join our dynamic team . As a key member of our marketing department, you will be responsible for developing and implementing effective digital marketing strategies to drive brand awareness, engage customers, and generate leads.</p> <ul> <li>Develop and execute comprehensive digital marketing campaigns across various platforms, including social media, email, and search engines</li> <li>Manage and optimize paid advertising campaigns on platforms such as Google Ads, Facebook Ads, and LinkedIn Ads</li> <li>Implement SEO/SEM strategies to improve organic search rankings and drive website traffic</li> <li>Create and curate engaging content for social media channels, blogs, and email marketing campaigns</li> <li>Analyze campaign performance using analytics tools and provide data-driven insights to improve marketing effectiveness</li> <li>Collaborate with cross-functional teams to ensure consistent brand messaging across all digital channels</li> <li>Stay up-to-date with the latest digital marketing trends and best practices, recommending innovative approaches to enhance our online presence</li> <li>Monitor competitor activities and industry developments to identify new opportunities for growth</li> <li>Manage project timelines and budgets efficiently to meet marketing objectives</li> <li>Prepare regular reports on marketing metrics and present findings to stakeholdersCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's degree in Marketing, Digital Marketing, or a related field</li> <li>0-1 years of experience in digital marketing, with a proven track record of successful campaigns</li> <li>Proficiency in digital marketing platforms, including Google Ads, Facebook Ads, and LinkedIn Ads</li> <li>Strong knowledge of SEO/SEM principles and best practices</li> <li>Experience with content marketing, email marketing, and social media marketing strategies</li> <li>Expertise in using analytics tools such as Google Analytics and social media insights</li> <li>Familiarity with project management tools and methodologies</li> <li>Google Ads certification preferred</li> <li>Excellent written and verbal communication skills</li> <li>Strong analytical and data-driven decision-making abilities</li> <li>Creative mindset for developing innovative marketing campaigns</li> <li>Ability to work efficiently in a fast-paced, collaborative environment</li> <li>Detail-oriented with excellent organizational skills</li> <li>Customer-focused approach to marketing strategies</li> <li>Goal-oriented with a track record of meeting or exceeding targets</li> <li>Up-to-date knowledge of current digital marketing trends and best practices</li></ul>
AccorHotel
Egypt - Alexandria
<p>* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p> <p>*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p> <p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</p> <p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p> <p>* Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions.</p> <p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p> <p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p> <p>* Work in coordination with all departments and ensure the flow of necessary information.</p> <p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p> <p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p> <p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p> <p>* Walk agency representatives and potential guests around the facility.</p> <p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p> <p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department.</p> <p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p> <p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p> <p>* Support hotel sales. Is authorised to sell charged services.</p> <p>* Take part in the Emergency Response Teams.</p> <p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p> <p>* Respond to guest inquiry forms and all written suggestions, complaints etc</p> <p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p> <p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p> <p>* Take part in training programmes and departmental internal communication meetings.</p> <p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p> <p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p> <p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p> <p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>* Education: At least a high school diploma.</p> <p>* Experience: At least 2 years of experience in the industry.</p> <p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p> <p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p> <p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p> <p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p>
AccorHotel
Egypt - Cairo
<p>Warmly welcome guests, providing smooth check-in and check-out experiences</p><p>Respond promptly to guest inquiries, requests, and concerns</p><p>Maintain clear communication with all staff and departments</p><p>Stay informed about VIP arrivals, return guests, and special requests</p><p>Develop comprehensive knowledge of hotel services, facilities, and local attractions</p><p>Handle guest correspondence and upsell room categories to maximise revenue</p><p>Ensure the Guest Relations desk is attended at all times during your shift</p><p>Maintain accurate guest records and resolve complaints in a timely manner</p><p>Adhere to all safety, security, and emergency procedures</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 1 year experience in hospitality; Bachelor's degree in related field preferred</p><p>Fluency in English and Russian</p><p>Excellent interpersonal and communication skills with a professional demeanour</p><p>Proficiency in computer systems and hotel management software</p><p>Strong problem-solving abilities and attention to detail</p><p>Ability to multitask and prioritise in a fast-paced environment</p>
AccorHotel
Egypt - Alexandria
<p>* Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines</p> <p>* Ensure the quality of the food items and notify manager if a product does not meet specifications..</p> <p>* To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</p> <p>* To generally promote and ensure good inter-departmental relations.</p> <p>* Display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</p> <p>* To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</p> <p>* Adhere to Company and Hotel rules and regulations at all times.</p> <p>* Report any equipment failures/problems to the Maintenance Department</p> <p>* Participate in any Training/Developments schemes as recommended by senior management.</p> <p>* Assist the Duty Manager in any task outlined/detailed by him/her.</p> <p>* Comply with any reasonable request made by management to the best of your ability.</p> <p>* Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.</p> <p>* Implement necessary warnings and departmental trainings in order to save energy inside the facility.</p> <p>* Implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p> <p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.</p> <p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>* Education: At least a primary school diploma.</p> <p>* Experience: Can learn the job in 3 year and perform duties at expected level.</p> <p>* Foreign Language: Not required.</p> <p>* Courses and Seminars: Prior attendance in trainings in the related field.</p> <p>* Computer Literacy: Not required.</p> <p>* Skills: Has knowledge of and is capable of using the products, kitchen and equipment. Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months.</p>
AccorHotel
Egypt - Giza
<p>We're looking for a detail-oriented and collaborative Purchasing Supervisor to join our dynamic procurement team in 6th of October City, Egypt. In this role, you will play a crucial part in supporting and overseeing purchasing operations, working closely with vendors and internal stakeholders to ensure efficient, cost-effective procurement. The ideal candidate will demonstrate strong analytical skills, exceptional organizational abilities, and a commitment to maintaining the highest standards of procurement excellence while fostering positive vendor relationships and driving continuous improvement.</p> <ul> <li>Support and supervise procurement activities by obtaining competitive quotations, conducting thorough market surveys, and analyzing pricing data to ensure optimal value and cost-effectiveness for the organization</li> <li>Coordinate with vendors to guarantee timely delivery of materials and services, follow up on outstanding orders, and resolve any delivery discrepancies with professionalism and efficiency</li> <li>Assist in vendor negotiations, registration processes, and purchase order management while maintaining transparent communication with all parties involved</li> <li>Develop and implement cost-control initiatives and monitor spending to support organizational budget objectives and financial goals</li> <li>Maintain accurate and updated supplier catalogs, inventory records, and comprehensive procurement documentation to ensure seamless purchasing operations</li> <li>Analyze vendor performance metrics and provide recommendations for continuous improvement and supplier optimization</li> <li>Collaborate with cross-functional teams to understand procurement needs and deliver customized solutions that align with organizational objectives</li> <li>Prepare detailed reports on purchasing activities, market trends, and vendor performance to support informed decision-making</li> <li>Ensure compliance with procurement policies, procedures, and regulatory requirements applicable to operations in Egypt</li> <li>Manage multiple priorities simultaneously while maintaining meticulous attention to detail in all procurement documentation and communicationsCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education:</strong></p> <ul> <li>Diploma or bachelor's degree in Procurement, Supply Chain Management, Business Administration, or related field</li> </ul> <p><strong>Experience:</strong></p> <ul> <li>2 to 5 years of professional experience in purchasing, procurement, or vendor management, with demonstrated supervisory or leadership responsibilities</li> <li>Proven expertise in vendor coordination, negotiation, and relationship management</li> <li>Experience developing and implementing cost-control initiatives and budget management strategies</li> <li>Demonstrated ability to analyze market data and make data-driven procurement decisions</li> </ul> <p><strong>Technical Skills & Tools:</strong></p> <ul> <li>Strong proficiency with ERP systems and procurement software; experience with procurement management tools is highly valued</li> <li>Proficiency in budget management and cost-control analysis</li> <li>Advanced skills in data analysis and market research</li> </ul> <p><strong>Core Competencies:</strong></p> <ul> <li>Excellent analytical and problem-solving skills with the ability to evaluate complex procurement scenarios</li> <li>Demonstrated ability to manage multiple priorities, organize complex information, and maintain meticulous records</li> <li>Exceptional communication and interpersonal skills with the ability to collaborate effectively across departments and with external partners</li> <li>Strong attention to detail and commitment to accuracy in all procurement documentation</li> <li>Ability to work independently while maintaining a collaborative and supportive team approach</li> <li>Excellent time management and organizational skills</li> <li>Strong decision-making capabilities with the ability to act decisively under pressure</li> </ul> <p><strong>Language:</strong></p> <ul> <li>Fluent in English (written and verbal); knowledge of Arabic is a plus</li> </ul> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>Familiarity with procurement operations in the Middle Eastern market or Egypt</li> <li>Knowledge of procurement compliance regulations and best practices</li> <li>Experience with supplier performance evaluation and optimization programs</li></ul>