RIXOS jobs
191
Jobs Found
Save and set alert for similar positionsManage alerts
RIXOS
Egypt - Alexandria
<p> Is responsible for the cleaning of all public areas, rooms, corridors, personnel changing rooms, restaurants, toilets in the lobby and public areas, and all administrative offices.</p><p><br></p><p>* When necessary, clean the rooms or floor corridors.</p><p><br></p><p>* Clean all of the hotel windows.</p><p><br></p><p>* Clean the carpets and mop the floors.</p><p><br></p><p>* Clean and treat the marble surfaces.</p><p><br></p><p>* Wipe the walls and ceilings and carry and arrange furniture.</p><p><br></p><p>* Vacuum and dust the curtains.</p><p><br></p><p>* Clean the chairs and carpets.</p><p><br></p><p>* Ensure maintenance and cleaning of the devices used in the public area, learn how to use these devices and use them.</p><p><br></p><p>* Carry material that the Housekeeping Department needs from the storage house or warehouse.</p><p><br></p><p>* Empty the garbage in the general areas.</p><p><br></p><p>* When necessary, make up rooms.</p><p><br></p><p>* Immediately hand over any lost and found items to the Housekeeping Office.</p><p><br></p><p>* Immediately report any suspicious persons or packages etc. to senior managers for security purposes.</p><p><br></p><p>* Public area attendant working in the restaurants, bars, room and ballrooms are responsible for vacuuming, shampooing and window cleaning.</p><p><br></p><p>* Responsible for cleaning and wiping all of the windows at the hotel.</p><p><br></p><p>* Is familiar with security and protection methods.</p><p><br></p><p>* Attend vocational training.</p><p><br></p><p>* Is clean, friendly, and hygienic.</p><p><br></p><p>* Perform all tasks assigned by seniors.</p><p><br></p><p>* Take part in the Emergency Response Teams.</p><p><br></p><p>* Responsible for reporting all breakdowns identified in his/her section to seniors.</p><p><br></p><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p><br></p><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p><br></p><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><p><br></p><p>* Carry out all responsibilities related to the quality management systems implemented at the facilities.</p><p><br></p><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><br></p><p><br></p><p><b>Qualifications</b></p><p><br></p><p>* Education: At least a high school or vocational diploma.</p><p><br></p><p>* Experience: Can learn the job in a few months and enhance knowledge in one year.</p><p><br></p><p>* Foreign Language: Not expected. Courses and Training: Not expected.</p><p><br></p><p>* Computer Literacy: Not required.</p><p><br></p><p>* Skills: Expected to know the standard work routines and general rules. Required to possess certification for the job, if necessary. Expected to use basic tools and devices related to the job.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>
RIXOS
Egypt - Alexandria
<p>To guard our guests life against drowning in pool or beach</p><p><br></p><p>* Contentious monitoring for hotel pool and beach and make all hotel signs in his area updated.</p><p><br></p><p>* Have a governmental certificate in life guard updated and renew it.</p><p><br></p><p>* Informing his management to prepare reports for any hazard situations during his shift.</p><p><br></p><p>* To be aware and have enough knowledge about first aids and how dealing with drowning cases.</p><p><br></p><p>* To be flexible in assisting around different areas of the hotel and to perform any other tasks assigned by your management.</p><p><br></p><p>* Operates a quality professional fitness program carrying out fitness testing, evaluations, and program design and fitness instruction.</p><p><br></p><p>* To be aware with hotel’s health, safety and hygiene policies.</p><p><br></p><p>* Ensure all safety and cleaning standards are maintained throughout the hotel.</p><p><br></p><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p><br></p><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy.</p><p><br></p><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><p><br></p><p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.</p><p><br></p><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><b style="font-size: 11px;">Qualifications</b></p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">* Education: At least a high school or vocational diploma.</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">* Experience: At least 2 years of related work experience</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">* Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. * Courses and Training: Professional trainings and seminars and professional certification.</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">* Computer Literacy: Not Required</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">* Skills: Expected to use basic tools and equipment related to the job. Expected to perform simple, specific and standard tasks that are generally repetitive.</p>
RIXOS
Egypt - Alexandria
<p>Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines</p><p><br></p><p>* Ensure the quality of the food items and notify manager if a product does not meet specifications..</p><p><br></p><p>* To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</p><p><br></p><p>* To generally promote and ensure good inter-departmental relations.</p><p><br></p><p>* Display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</p><p><br></p><p>* To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</p><p><br></p><p>* Adhere to Company and Hotel rules and regulations at all times.</p><p><br></p><p>* Report any equipment failures/problems to the Maintenance Department</p><p><br></p><p>* Participate in any Training/Developments schemes as recommended by senior management.</p><p><br></p><p>* Assist the Duty Manager in any task outlined/detailed by him/her.</p><p><br></p><p>* Comply with any reasonable request made by management to the best of your ability.</p><p><br></p><p>* Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.</p><p><br></p><p>* Implement necessary warnings and departmental trainings in order to save energy inside the facility.</p><p><br></p><p>* Implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><p><br></p><p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.</p><p><br></p><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><br></p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><br></p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">* Education: At least a primary school diploma.</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">* Experience: Can learn the job in 3 year and perform duties at expected level.</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">* Foreign Language: Not required.</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">* Courses and Seminars: Prior attendance in trainings in the related field.</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">* Computer Literacy: Not required.</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">* Skills: Has knowledge of and is capable of using the products, kitchen and equipment. Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months.</p>
RIXOS
Egypt - Alexandria
<p>Reserves various requests which come through different mediums. Organizes reservation records either by date of arrival or alphabetically. Prepares both confirmation and cancellation letters regarding reservations. Has prior knowledge about hotels, trains, airlines etc. Tracks room facilities. Rates hotels so that clients can easily access them. Processes reservations through telephone, mail, fax or any other medium. Makes reservations for travel agents, airlines, hotel services etc. Makes cancellation and modification of reservations. Appearance should be sophisticated and friendly. Arranges programs for clients. Should be aware of all the processes. Prepares documents for front office use. Books, cancels, or alters bookings. Has complete knowledge of all the categories they handle. Should be able to handle crisis periods. Should have priority list of all the categories under him/her. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Employee s Full Name Date/Signature Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job descript*</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a high school or vocational diploma. Experience: At least 2 years of work experience. Foreign Language: Sufficient level of foreign language knowledge to keep track of related literature. Courses and Training: Prior attendance in courses and seminars in the field. Computer Literacy: MS Office applications, Front Office computer system. Special Qualifications: Has knowledge of the legislation / practices / systems in the related field. Performs several actions that are correlated and concern more than one group of actions specifically aimed at the targets. Performs specific sequential activities that are related*</p>
RIXOS
Egypt - Alexandria
<p>Executes and follows-up on Employees opinion survey related activities.</p><p>Champions and builds the talent management ranks in support of property and region diversity strategy.</p><p>Translates business priorities into property Human Resources strategies, plans and actions</p><p>Implements and sustains Human Resources initiatives at the facility.</p><p>Coordinates the human capital review process at property and leads succession planning activities on facility and in the market, as appropriate.</p><p>Creates value through proactive approaches that will affect performance outcome or control cost.</p><p>Monitors effective use of Rixos talent website by facility managers and employees.</p><p>Leads and participates in succession management and workforce planning.</p><p>Responsible for Human Resources strategy and execution.</p><p>Serves as key change manager for initiatives that have high employee impact.</p><p>Serves as coach and expert facilitator of the selection and interviewing process.</p><p>Surfaces opportunities in work processes and staffing optimization.</p><p>Makes staffing decisions to manage the talent cadre.</p><p>Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.</p><p>Monitors sourcing process and outcomes of staffing process.</p><p>Ensures managers are competent in assessing and evaluating their employees.</p><p>Leads the planning of the hourly employee total compensation strategy.</p><p>Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.</p><p>Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.</p><p>Creates and implement total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.</p><p>Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s).</p><p>Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.</p><p>Serves as resource to property Human Resources staff on employee relations questions and issues.</p><p>Continually reinforces positive employee relations concepts.</p><p>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><p>To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</p><p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Education : 4-year bachelor's degree in an accredited university in licentiate of law, Human Resources, Business Administration, or related major; Education: 5 years experience in the human resources, management operations, Foreign Language: Excellent level of English to be able to write reports according to international standards. Courses and Training: Prior attendance in courses and seminars in the field. Computer Literacy: Excellent level of computer skills. Special Qualifications: Planning and Organizing, Multi-Tasking, Time Management</p>
RIXOS
Egypt - Alexandria
<p>Training Strategy & Execution Design and implement structured F&B training programs, including onboarding, service standards, product knowledge, and guest experience excellence. Align all training initiatives with brand standards, operational priorities, and commercial objectives. Conduct a blend of on-the-job training, classroom sessions, and coaching interventions to support learning retention and application. Business Impact & Performance Drive measurable improvements in guest satisfaction scores, service quality, and upselling performance through targeted training initiatives. Analyse operational performance and identify skill gaps to recommend and implement training solutions. Support F&B leadership in improving overall departmental performance through capability development. Learning Culture & Team Development Foster a strong service culture by embedding brand values, storytelling, and guest engagement principles into all training activities. Provide ongoing coaching and performance feedback to team members and supervisors. Develop structured learning pathways for supervisory and future leadership roles. Identify high-potential talent in the F&B department and support succession planning in collaboration with People Development and People & Culture. Training Governance & Compliance Ensure all team members comply with food safety (HACCP), hygiene, grooming, and service standards requirements. Maintain full compliance with local regulations and brand audit standards; ensure continuous audit readiness. Deliver mandatory training programs and track completion across all F&B team members. Content Development & Continuous Improvement Develop, update, and standardize training materials, SOPs, manuals, and checklists in collaboration with F&B leadership. Continuously review and enhance training effectiveness based on feedback, audits, and evolving business needs. Implement modern learning approaches, including blended learning and digital training tools where applicable. Monitoring, Reporting & Analytics Track and report on key training metrics, including training hours, participation, assessment results, and completion rates. Measure training effectiveness through post-training performance, guest feedback, and operational KPIs. Prepare monthly training reports highlighting progress, impact, and areas for improvement. Maintain accurate training records, attendance logs, and development tracking for all team members.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or degree in Hospitality Management, Learning & Development, or a related field. Minimum 5 7 years experience in Food & Beverage operations and/or Learning & Development. Proven experience in delivering training within a hospitality environment. Strong understanding of service standards, guest experience, and F&B operations. Skills & Competencies Excellent communication and interpersonal skills. Strong coaching, mentoring, and facilitation capabilities. High attention to detail and commitment to service excellence. Strong organizational and time-management skills. Analytical mindset with the ability to translate training into measurable performance outcomes. Proficient in MS Office and familiar with learning management systems (LMS) is an advantage. Professional level of English required; additional languages are a plus.</p>
RIXOS
Egypt - Alexandria
<p>Job Description</p><p><br></p><p>Training Strategy & Execution</p><p><br></p><p>Design and implement structured Rooms training programs, including onboarding, service standards, product knowledge, systems usage, and guest experience excellence.</p><p>Align all training initiatives with brand standards, operational priorities, and commercial objectives.</p><p>Conduct a blend of on-the-job training, classroom sessions, and coaching interventions to support learning retention and application.</p><p>Business Impact & Performance</p><p><br></p><p>Drive measurable improvements in guest satisfaction scores, service quality, and upselling performance through targeted training initiatives.</p><p>Analyse operational performance and identify skill gaps to recommend and implement training solutions.</p><p>Support Rooms leadership in improving overall departmental performance through capability development.</p><p>Learning Culture & Team Development</p><p><br></p><p>Foster a strong service culture by embedding brand values, storytelling, and guest engagement principles into all training activities.</p><p>Provide ongoing coaching and performance feedback to team members and supervisors.</p><p>Develop structured learning pathways for supervisory and future leadership roles.</p><p>Identify high-potential talent in the Rooms departments and support succession planning in collaboration with People Development and People & Culture.</p><p>Training Governance & Compliance</p><p><br></p><p>Ensure all team members comply with hygiene, grooming, and service standards requirements.</p><p>Maintain full compliance with local regulations and brand audit standards; ensure continuous audit readiness.</p><p>Deliver mandatory training programs and track completion across all Rooms team members.</p><p>Content Development & Continuous Improvement</p><p><br></p><p>Develop, update, and standardize training materials, SOPs, manuals, and checklists in collaboration with Rooms leadership.</p><p>Continuously review and enhance training effectiveness based on feedback, audits, and evolving business needs.</p><p>Implement modern learning approaches, including blended learning and digital training tools where applicable.</p><p>Monitoring, Reporting & Analytics</p><p><br></p><p>Track and report on key training metrics, including training hours, participation, assessment results, and completion rates.</p><p>Measure training effectiveness through post-training performance, guest feedback, and operational KPIs.</p><p>Prepare monthly training reports highlighting progress, impact, and areas for improvement.</p><p>Maintain accurate training records, attendance logs, and development tracking for all team members.</p><p><br></p><p>Qualifications</p><p><br></p><p>Qualifications & Experience</p><p><br></p><p>Diploma or degree in Hospitality Management, Learning & Development, or a related field.</p><p>Minimum 5–7 years’ experience in hotel Rooms operations and/or Learning & Development.</p><p>Proven experience in delivering training within a hospitality environment.</p><p>Strong understanding of service standards, guest experience, and Rooms operations. </p><p>Skills & Competencies</p><p><br></p><p>Excellent communication and interpersonal skills.</p><p>Strong coaching, mentoring, and facilitation capabilities.</p><p>High attention to detail and commitment to service excellence.</p><p>Strong organizational and time-management skills.</p><p>Analytical mindset with the ability to translate training into measurable performance outcomes.</p><p>Proficient in MS Office and familiar with learning management systems (LMS) is an advantage.</p><p>Professional level of English required; additional languages are a plus.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>
RIXOS
Egypt - Alexandria
<p>Job Description</p><p><br></p><p> * Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re- washing.</p><p><br></p><p>* Ensure water temperature, and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.</p><p><br></p><p>* Ensure clean wares are stored in appropriate areas.</p><p><br></p><p>* Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required.</p><p><br></p><p>* Work with employees working on all shifts in order to distribute duties.</p><p><br></p><p>* Actively take part in all operations and ensure that operations are carried out seamlessly.</p><p><br></p><p> * Monitor the buffet preparation equipment and hand them over to the buffet attendant fully functional.</p><p><br></p><p> * Assist his/her seniors and assume the full responsibility of the department in their absence.</p><p><br></p><p> * Control the entry/exit and break hours of employees.</p><p><br></p><p> * Control the washing cycle of the dishwasher to ensure that the proper cycle is used and correct it, if necessary. * Handle requests placed by juniors and, when necessary, report them to his/her seniors.</p><p><br></p><p> * Control garbage collection and the garbage areas and ensure that the necessary arrangements are made.</p><p><br></p><p> * Take part in the Emergency Response Teams.</p><p><br></p><p> * To implement necessary warnings and departmental trainings in order to save energy inside the facility.</p><p><br></p><p> * Implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><p><br></p><p> * Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><p><br></p><p> * Carry out all other duties assigned by managers and hotel management not specified in the job description</p><p><br></p><p><br></p><p>Qualifications</p><p><br></p><p> * Education: At least a primary school diploma.</p><p><br></p><p> * Experience: At least 3 years of related work experience or 1 year of work experience in a lower position and experience with applying the main principles and/or different methods.</p><p><br></p><p> * Foreign Language: Not required.</p><p><br></p><p> * Courses and Training: Prior attendance in trainings in the related field.</p><p><br></p><p> * Computer Literacy: Not required</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>
RIXOS
Egypt - Alexandria
<p>Position Overview We are seeking an experienced and service-driven Lobby Manager with a strong background in beverage operations to oversee the lobby experience and ensure exceptional guest service. The ideal candidate combines polished hospitality skills with solid knowledge of beverages, bar operations, and service standards. The Lobby Manager will be responsible for creating a welcoming, energetic, and sophisticated lobby environment while supporting beverage service and coordinating closely with the Front Office, Food & Beverage, and other hotel departments. Key Responsibilities Manage the daily operation and guest experience within the hotel lobby. Welcome and engage guests, ensuring a warm, professional, and personalized experience. Oversee lobby beverage service, including coffee, cocktails, mocktails, wines, spirits, and other beverage offerings. Maintain high standards of beverage presentation, quality, and service. Lead, coach, and motivate lobby and beverage service team members. Monitor service levels and proactively resolve guest concerns or complaints. Coordinate with Food & Beverage, Front Office, Housekeeping, and Events teams to ensure seamless operations. Monitor beverage inventory, par levels, requisitions, and product availability. Support beverage cost control, wastage reduction, and adherence to company standards. Ensure compliance with hygiene, food safety, licensing, and responsible alcohol-service requirements. Maintain the lobby s appearance, ambiance, cleanliness, and overall presentation. Assist with lobby activations, promotions, tastings, seasonal concepts, and special events. Develop and maintain strong relationships with regular guests and VIPs. Monitor guest feedback and identify opportunities to improve the lobby and beverage experience. Prepare operational reports and communicate relevant issues and opportunities to management. Ensure team members consistently follow SOPs, grooming standards, and service procedures.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 3 5 years of experience in hospitality, preferably in a hotel, lounge, bar, restaurant, or upscale F&B environment. Previous supervisory or management experience is required. Strong beverage knowledge , including cocktails, spirits, wine, coffee, mocktails, and contemporary beverage trends. Experience with beverage service, inventory management, and cost control. Excellent communication and interpersonal skills. Strong guest-service mindset with the ability to handle VIP and high-profile guests professionally. Confident leadership and team-management abilities. Strong organizational skills and attention to detail. Ability to work in a fast-paced, multicultural hospitality environment. Professional appearance and excellent grooming standards. Flexibility to work evenings, weekends, holidays, and during special events. Hospitality, Hotel Management, or related qualification is preferred. Relevant beverage certifications are an advantage.</p>
RIXOS
Egypt - Alexandria
<p>Carry out the entry and exit procedures for guests and address any problems they may have during their stay. <br>* Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager. <br>* Carry out the check-in and check-out procedures. <br>* Monitor the VIP, COMP and HOUSE-USE during all stages. <br>* Carry out the foreign currency exchange transactions. <br>* Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed. <br>* Enter the cash revenues of the departments into the cash register <br>* Handle guest complaints and ensure that the necessary action is taken (room change, breakdown reports, cleaning complaints etc.). <br>* Continuously monitor the hotel s occupancy and reservations and forward any unguaranteed optional reservations that are overdue to the Reservations Supervisor or Reservations Officer. <br>* Issue a reminder to rooms that need to check-out and, if an extension is requested, carry out the necessary procedures and inform the Housekeeping Department. <br>* Handle all breakdowns, complaints etc. at the lobby and ensure that the problem is solved. <br>* Take note of guests wakeup call requests. <br>* Forward guest requests to the Guests Relations Department. <br>* Read the log book and identify the jobs that need to be followed-up. <br>* Gather information about all of the events at the hotel. <br>* Has knowledge of the night audit procedures. <br>* Always greet and bid farewell to guests in a friendly manner. <br>* Exchange reports with other departments in full. <br>* Ensure that all official documents are completed in full and in an orderly manner. <br>* Provide full and accurate information to his/her managers. <br>* Take part in the Front Office Department s internal communication meetings and trainings. <br>* Monitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility. <br>* Knows whom to contact in case of an emergency such as hospitals, taxis, police etc. <br>* Pay maximum attention to representation. Is always careful as his/her attire, conduct and speech represent the facility. <br>* Take part in the Emergency Response Teams. <br>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). <br>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. <br>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. <br>* Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities <br>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a high school or vocational diploma. <br>* Experience: At least 2 years of related work experience in the industry. <br>* Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. <br>* Courses and Training: Theoretical and practical background. <br>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). <br>* Skills: Expected to have technical knowledge and work experience related to the methods, techniques, and work processes in the related field. Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature</p>
RIXOS
Egypt - Cairo
<br> <br> <div>Job Description</div> <br> <ul> <li>Deliver excellent customer service and maintain a high standard of customer management all the time.</li> <li>Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety.</li> <li>Ensure that our hotels are operated safely, at all times.</li> <li>Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries.</li> <li>Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request.</li> <li>Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests safety and comfort</li> <li>Complete security checks at hourly intervals throughout the night.</li> <li>Complete manager s log book and maintain accurate records of all fire safety checks carried out during the shift.</li> <li>Undertake additional administration duties, as requested by either the hotel manager or the F&B manager.</li> <li>Adhere to company policy for reporting accidents and incidents.</li> <li>Maintain personal knowledge by completing in-house training, attending courses and completing workbooks.</li> <li>Always adhere to all company policies and procedures and licensing laws.</li> <li>Be involved and contribute at team meetings.</li> <li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li> <li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li> <li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li> <li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description</li> </ul> <br> <div>Qualifications</div> <br> <ul> <li> <strong>Education:</strong> Bachelor`s Degree</li> <li> <strong>Experience:</strong> At least 5 years of experience in the industry following theoretical education.</li> <li> <strong>Foreign Language:</strong> Sufficient level of English and Arabic to communicate effectively with guests and employees.</li> <li> <strong>Courses and Training:</strong> Advanced theoretical and practical knowledge.</li> <li> <strong>Computer Literacy:</strong> MS Office applications, Front Office operating programmes (Fidelio, Opera etc.).</li> <li> <strong>Skills:</strong> Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has command of guest profiles</li> </ul> <br> <div><br></div>
RIXOS
Egypt - Alexandria
<p>Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Greet the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest s. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assist in VIP s arrival departure in absence of guest relation officers. Assists in sending guest messages or faxes. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows. Assists in handling room lock problems. Prepares and checks for VIP s arrival and escorts guests to rooms. Coordinates with all departments concerned in order to maintain Front Office functions properly. Operates the front office computer system in order to assist front office attendants. Checks group department fit and ensure switchboard makes appropriate wake-up calls. Handles guest complaints and other related problems and reports on the Assistant Manager s log book. Assists reception, business centre, cashier, concierge and bell captain during they are busy. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s Degree Experience: At least 5 years of experience in the industry following theoretical education. Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. Courses and Training: Advanced theoretical and practical knowledge. Computer Literacy: MS Office applications, Front Office operating programmes (Fidelio, Opera etc.). Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has command of guest profiles.</p>
RIXOS
Egypt - Alexandria
<p>Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Greet the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest s. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assist in VIP s arrival departure in absence of guest relation officers. Assists in sending guest messages or faxes. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows. Assists in handling room lock problems. Prepares and checks for VIP s arrival and escorts guests to rooms. Coordinates with all departments concerned in order to maintain Front Office functions properly. Operates the front office computer system in order to assist front office attendants. Checks group department fit and ensure switchboard makes appropriate wake up calls. Handles guest complaints and other related problems and reports on the Assistant Manager s log book. Assists reception, business centre, cashier, concierge and bell captain during they are busy. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s Degree Experience: At least 5 years of experience in the industry following theoretical education. Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. Courses and Training: Advanced theoretical and practical knowledge. Computer Literacy: MS Office applications, Front Office operating programmes (Fidelio, Opera etc.). Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has command of guest profiles.</p>
RIXOS
Egypt - Alexandria
<p>Lobby Ambassadors greet guests, provide directions, answer questions, and assist with special requests such as transportation, reservations, or local recommendations. They ensure guests feel welcomed and comfortable, enhancing the overall experience of the property or organization</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>
RIXOS
Egypt - Alexandria
<p>2.1 Maintains complete knowledge of and comply with all departmental policies/service. 2.2 Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended. 2.3 Anticipates guests needs, responds promptly and acknowledges all guests, though busy and at any time of the day. 2.4 Maintains positive guest relations at all times. 2.5 Resolves guest complaints, ensuring guest satisfaction. 2.6 Monitors and maintains cleanliness, sanitations and organizations of assigned work areas. 2.7 Maintains complete knowledge of: 1) All hotel facilities/services, hours of operation. 2) All guest room layouts, bed types, d cor, appointments, and locations. 3) Room availability for any given day. 4) Restricted dates, rates and room types. 5) All room rates, packages and promotions. 6) Specific arrangements between hotel and travel agencies, corporate reservations center. 7) Entertainment/special events scheduled in the hotel. 8) Accesses all functions of the computer system. 9) Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals. 2.8 Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands. 2.9 Documents any late or absent employees; maintains accurate and current employee records. 2.10 Schedules and assigns employees breaks. 2.11 Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.). 2.12 Legibly updates information board. 2.13 Ensures that employees are knowledgeable about hotel services, features and amenities. 2.14 Prepares and communicates assignments to the employees. Assigns additional tasks as they arise. 2.15 Responds to incoming calls. 2.16 Accesses and ensures that Reservation Agents properly access all functions of Reservations system. 2.17 Monitors and ensures that Reservations employees perform their job functions according to the hotel's standards. 2.18 Monitors and ensures that all reservations (including manual) are put into the system. 2.19 Monitors reservations requested by fax, telex and mail. 2.20 Ensures guest history accounts are kept current. 2.21 Ensures advance deposits, refunds of such and confirmation of both are processed.2.26 Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation. 2.27 Ensures that rooming lists are put into the system. 2.28 Pre-block group rooms where special requests are made. 2.29 Assists Reservations staff whenever necessary in performing all job functions. 2.30 Conducts a week formal training program on the required job functions with criterion expected, department orientation with new hires, and ongoing training with existing employees. 2.31 Works closely with other departments to effectively accommodate guests' special requests and amenities. 2. 32 Communicates designated VIP reservations to the General Manager and department managers. 2.33 Works closely with the Front Desk Manager in determining the percentage for overbooking. 2.34 Reviews no-show reservations and process charges. Tracks group no- show reservations and distributes to Sales Department. 2.35 Compiles reports on no-show for future business forecasting. 2.36 Reviews master file activity report daily for accuracy of codes, rates and guest information. 2.37 Communicates room availability (particularly status changes on any date) to Reservations employees, Front Desk Manager and Corporate Reservations Center. 2.38 Reviews any reservations erroneously taken during restricted dates with individual responsible. 2.39 Reviews previous night's occupancy report and track for forecasting future business patterns. 2.40 Monitors wait list and determines priority of guests to be contacted for room availability.2.41 Creates Travel Agent Master in computer. 2.42 Reviews Travel Agency Commission Report daily for accuracy; resolves any discrepancies. 2.43 Monitors system problems, maintains log of such and coordinates corrections with the service company representative. 2.44 Prepares work orders for maintenance repairs and distributes them to Engineering. 2.45 Maintains supply levels and legibly document needs on a requisition. 2.46 Organizes and sets up office files on designated reference or resource information; keeps filing up-to date. 2.47 Prepares and distributes weekly/monthly/annual forecasts. 2.48 Prepares and submits daily/weekly payroll records. 2.49 Ensures that all pertinent information is documented in the log book daily. 2.50 Conducts performance appraisals of designated staff annually.2.51 Attends designated meetings. 2.52 Reviews status of assignments and any follow-up action with on-coming Supervisor. 2.53 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 2.54 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. 2.55 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. 2.56 Carry out instructions given by the management team and head office. 2.57 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. 2.22 Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status. 2.23 Ensures group files are accurate and kept current. 2.24 Ensures that group requirements are entered from the sales booking sheet. 2.25 Processes change forms received from Sales after checking availability; resolves any discrepancies.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Education High school graduate or equivalent vocational training certificate, some college. Experience: one year s experience as a Reservations Agent, preferably a style hotel. Foreign Language: Fluency in English both verbal and non-verbal. Courses and Training Ability to input and access information in the property management system/computers. Computer Literacy Compute basic arithmetic. Skills Familiarity with yield management and forecasting. Ability to perform job functions with attention to details, speed and accuracy. Ability to prioritize and organize, be a clear thinker, and calm. Ability to resolve problems using good judgment, follow directions thoroughly, understand guest s service needs, work cohesively with co-workers as part of a team.</p>
RIXOS
Egypt - Cairo
<p>* Senior manager in the Food and Beverage Department responsible for all operations related to food and beverages.</p><p><br></p><p>* Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management.</p><p><br></p><p>* Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement and ensure implementation of these decisions in the best manner.</p><p><br></p><p>* Manage all business and functions of the F&B Department.</p><p><br></p><p>* Maximise the department’s profitability through operations.</p><p><br></p><p>* Manage operations to ensure the highest quality delivery of food and beverage products and service.</p><p><br></p><p>* Control and analyse the below points:</p><p><br></p><p> Sales and costs</p><p><br></p><p> Display quality and service standards of F&B products</p><p><br></p><p> Ensure proper use, protection and maintenance of departmental utensils.</p><p><br></p><p> Conduct activities to increase customer satisfaction and, enhance service quality.</p><p><br></p><p>* Consolidate business relationships between employees in the department.</p><p><br></p><p>* Responsible for preparing training programmes for the F&B Department and the trainings of employees in his/her department.</p><p><br></p><p>* Organise meetings to obtain data and achieve results.</p><p><br></p><p>* Prepare and offer new menus and beverage lists, taking into account the purchasing power of guests and the region.</p><p><br></p><p>* Make plans with department managers in order to deliver successful organisations within the hotel.</p><p><br></p><p>* Attend departmental meetings and the Head Office meeting according to the hotel management calendar.</p><p><br></p><p>* Update the below areas related to food and beverages according to the hotel’s policies and procedures:</p><p><br></p><p> Finance, standards, employees and trainings, outlets and recreation/entertainment</p><p><br></p><p> Conduct promotional activities to increase sales and conduct meetings for banquet organisations</p><p><br></p><p> Ensure protection, maintenance and replacement of materials and utensils.</p><p><br></p><p>* Prepare and monitor monthly and annual F&B departmental budget.</p><p><br></p><p>* Arrange for minimum and maximum storage of materials and utensils that belong to the F&B Department.</p><p><br></p><p>* Contribute to preparing the hotel’s income plans and marketing programmes.</p><p><br></p><p>* Research opportunities for professional self-development.</p><p><br></p><p>* Deliver the income and expenses of the F&B Department in line with the facility’s budget discipline. Develop plans based on data of previous years.</p><p><br></p><p>* Determine staffing requirements (such as permanent, seasonal and interns etc.) for the following year, in line with the budget availability and upon the General Manager’s approval.</p><p><br></p><p>* Create the necessary motivational environment to ensure and increase productivity and success of current staff and develop necessary arguments to ensure F&B Department employees’ commitment to the facilities.</p><p><br></p><p>* Ensure order and control of communication, as effective communication will also increase productivity in the F&B Department.</p><p><br></p><p>* Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis.</p><p><br></p><p>* Conduct brainstorming sessions and group work to unleash employees’ talents.</p><p><br></p><p>* Take part in the Food Safety Team and attend MR meetings.</p><p><br></p><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p><br></p><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p><br></p><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><p><br></p><p>* To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</p><p><br></p><p>* Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities.</p><p><br></p><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><br></p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education/Experience: 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.</li><li>Foreign Language: Sufficient level of English to communicate effectively with guests and employees.</li><li>Courses and Training: Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.</li><li>Computer Literacy: MS Office applications.</li><li>Skills: Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.</li></ul>
RIXOS
Egypt - Cairo
<p>Responsible for specific stations in the restaurants or bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station. Assigned to work in the restaurant or bars. Prepare the restaurants and bars, taking into account the service flow in these areas. Take and serve orders from customers. Inform customers about order alternatives and encourage the sales of targeted services. Deliver maximum service in each unit, keeping in line with service rules. Prepare the service plates needed throughout service, collect the empty plates, and instruct the Bus Boys and interns. Maintain and any personal belongings of customers that have been left in the workstation and hand such belongings over to his/her supervisors. Comply with the departmental instructions and procedures published by the F&B Department. Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager. Comply with operational rules. Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours. Attend the orientation training. Undergo two performance assessments each year. Strive to achieve 100% customer satisfaction. Carry out all responsibilities related to the quality management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a vocational school or high school diploma. If graduated from high school, certification in the related field is required.</p><p>Experience: At least 2 years of experience in the industry.</p><p>Foreign Language: English is required.</p><p>Courses and Training: Vocational trainings and seminars.</p><p>Computer Literacy: Not required.</p><p>Skills: Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.).</p>
RIXOS
Egypt - Cairo
<p><br></p><p><b>Job Description</b></p><ul><li>1 Clean the rooms according to identified standards.</li><li>2 Sign when taking and handing back keys.</li><li>3 Start off by dusting the general area in the lobby.</li><li>4 Organise the floor trolleys and procure missing material.</li><li>5 Respond to all guest demands related to the rooms and cleaning as quickly and effectively as possible (e.g. extra bed, pillows, towels etc.).</li><li>6 Collect the empty plates/glasses/utensils in the rooms and place them on the shelf in front of the elevator. Clean the rooms under assigned to him/her according to the identified standards. Fill in the room status, textile report and amenities report in the maid report. Immediately inform by phone the Housekeeping Office of any maintenance and repairs needed in the floors, corridors, offices or room and also inform the Floor Supervisors.</li><li>10 Immediately report any room discrepancies.</li><li>11 Immediately hand in all lost and found items to the Housekeeping Office.</li><li>12 Use and maintain the floor offices and amenities offices in a clean and orderly manner in line with the desired standards.</li><li>13 Perform all duties assigned by seniors.</li><li>14 Report any rooms that have not been cleaned due to a specific reason to the Office/Floor Supervisor (e.g. DND, cleaning not requested etc.).</li><li>15 Must take part in vocational trainings and sign the attendance form.</li><li>16 Be familiar with and implement the hotel s security rules.</li><li>17 Make sure that all materials used to make up the rooms are ironed, unsoiled, intact and proper. Otherwise, tie a knot in such items and send them to the laundry.</li><li>18 Vacuum the floor corridors and dust the dressers, objects and paintings every morning and in the evening.</li><li>19 Regularly vacuum and mop the guest stairs.</li><li>20 Start off and end work by vacuuming and mopping the staircases and area in front of the service lifts.</li><li>21 Is clean, friendly, and hygienic.</li><li>22 Encourage colleagues to be productive by coming up with new ideas.</li><li>23 Is a member of the Emergency Response Team.</li><li>24 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>25 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>26 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment Carry out all responsibilities related to the quality management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: At least a primary school or vocational diploma.</li><li>Experience: Can learn the job in a few months and enhance knowledge in one year.</li><li>Foreign Language: Not expected.</li><li>Courses and Training: Not expected.</li><li>Computer Literacy: Not compulsory.</li><li>Skills: Expected to use the devices and equipment in the related job. Expected to know the standard work routines and general rules. Required to possess certification for the job, if necessary. Is reliable, aware of personal hygiene, in good health to perform the job, can express him/herself well and communicate easily, is presentable, eager to learn and work in this area, has a sense of responsibility, is disciplined,</li></ul>
RIXOS
Egypt - Cairo
<p>Responsible for specific stations in the bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station. Take and serve guest orders promptly and according to service manual, including offering information about daily specials, soups, drinks to guests. Explain to guests as requested the menu items, their garnish, contents and preparation methods. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process Address guests' service needs in a professional, positive, and timely manner. Inform customers about order alternatives and encourage the sales of targeted services. Deliver maximum service in each unit, keeping in line with service rules. Maintain and any personal belongings of customers that has been left in the workstation and hand such belongings over to his/her supervisors. Comply with the departmental instructions and procedures published by the F&B Department. Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager. Comply with operational rules. Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours. Attend the orientation training. Undergo two performance assessments each year. Strive to achieve 100% customer satisfaction. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a primary school diploma. Experience: Can learn the job in 3 year and perform duties at expected level. Foreign Language: Not required. Courses and Seminars: Prior attendance in trainings in the related field. Computer Literacy: Not required. Skills: Has knowledge of and is capable of using the products, kitchen and equipment. Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months.</p>
RIXOS
Egypt - Alexandria
<p>We are seeking an experienced and visionary Hotel Manager to lead our operations in Alexandria, Egypt. As Hotel Manager, you will serve as a key member of the executive leadership team, responsible for overseeing all aspects of hotel operations and ensuring exceptional guest experiences. This is an opportunity to drive operational excellence, foster a culture of service, and lead a diverse team in a dynamic hospitality environment.</p><p>Lead and oversee all hotel operations across multiple departments including Front Office, Housekeeping, Food & Beverage, and Culinary, ensuring seamless coordination and service delivery</p><p>Partner with the General Manager and executive team to translate strategic priorities into actionable operational goals, structured plans, and measurable outcomes</p><p>Establish and implement comprehensive department policies, standard operating procedures, and service standards aligned with brand expectations and local regulatory requirements</p><p>Provide hands-on leadership that sets clear standards for exceptional service through emotional intelligence, authentic personal connection, and visible presence throughout the property</p><p>Oversee recruitment, onboarding, training, and performance management of operational staff, fostering a culture of continuous learning and professional development</p><p>Provide coaching, mentorship, and leadership development to department heads, empowering them to act as entrepreneurs and drive innovative, guest-focused solutions</p><p>Monitor and analyze staffing levels, productivity metrics, and operational key performance indicators to optimize both service quality and financial performance</p><p>Prepare and manage operational budgets, monitor expenses, and work toward achieving profit objectives while maintaining service excellence</p><p>Analyze guest feedback, quality metrics, and audit results to identify opportunities for improvement and implement structured enhancement plans</p><p>Assume General Manager responsibilities during their absence, maintaining operational continuity and leadership presence</p><p>Champion a strong culture of health, safety, and accident prevention throughout the property</p><p>Build and maintain positive relationships with guests, staff, and external stakeholders, demonstrating transparency and inclusive leadership</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 10 years of progressive hotel operations leadership experience, ideally within upscale or luxury hospitality environments</li><li>Minimum 5 years in a senior leadership role such as Hotel Manager, Director of Operations, or Director of Rooms within a recognized quality hotel or resort</li><li>Proven expertise in leading complex, multi-department operations with demonstrated success in service delivery and guest satisfaction</li><li>Strong working knowledge of hotel management systems, financial reporting, labor management, and productivity tools</li><li>Excellent team leadership and motivational skills with proven ability to coach and develop emerging leaders</li><li>Outstanding analytical and problem-solving abilities with sound judgment and meticulous attention to detail</li><li>Strong communication skills, both written and verbal, with ability to articulate vision and expectations clearly</li><li>Proficiency in budget management, cost control, and revenue optimization</li><li>Demonstrated expertise in guest relations, complaint resolution, and service recovery</li><li>Proficiency with hotel property management systems and hospitality technology platforms</li><li>Conflict resolution and negotiation skills</li><li>Flexible availability including evenings, weekends, and holidays as required by hotel operations</li><li>Calm, emotionally intelligent leader who thrives in dynamic, fast-paced environments</li><li>Warm, composed, and deeply service-oriented, even under pressure</li><li>Naturally curious, proactive, and solution-focused with a commitment to continuous improvement</li><li>Assertive yet collaborative approach to decision-making and problem resolution</li><li>Resilient and adaptable with ability to navigate change effectively</li><li>Organized and efficient with strong time management capabilities</li><li>Visionary thinker committed to creating an exceptional workplace and guest experience</li><li>Empathetic and inclusive leadership style that values diverse perspectives</li><li>Bachelor's degree in hospitality management, business administration, or related field (preferred)</li><li>Knowledge of Egyptian hospitality regulations and compliance standards (preferred)</li><li>Certification in hotel management or hospitality leadership (preferred)</li></ul>