AccorHotel jobs
286
Jobs Found
AccorHotel
Egypt - Alexandria
<ul><li>Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines</li><li>Ensure the quality of the food items and notify manager if a product does not meet specifications.</li><li>Carry full responsibilities of his section when his immediate supervisor is not there.</li><li>Work according to the menu specifications (pictures or/and portions) set by Chef.</li><li>Keep working area at all times in Hygienic conditions according to <br> the rules set by the hotel.</li><li>Communicate to his direct supervisor in all relevant & important matters.</li><li>Promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li><li>To generally promote and ensure good inter-departmental relations.</li><li>Display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li><li>Demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</li><li>Adhere to Company and Hotel rules and regulations at all times.</li><li>Report any equipment failures/problems to the Maintenance Department.</li><li>Pass any maintenance requests to the Maintenance Department.</li><li>Participate in any Training/Developments schemes as recommended by senior management.</li><li>Assist the Duty Manager in any task outlined/detailed by him/her.</li><li>Comply with any reasonable request made by management to the best of your ability.</li><li>Ensure that the standards required by laws and by management are maintained at all times in the areas specified above.</li><li>Implement necessary warnings and departmental trainings in order to save energy inside the facility. <br></li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.Company Description</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li> <strong>Education:</strong> At least a high school or vocational diploma.</li><li> <strong>Experience: </strong>Can learn the job in 3 year and perform duties at expected level.</li><li> <strong>Foreign Language:</strong> Not required.</li><li> <strong>Courses and Seminars:</strong> Prior attendance in trainings in the related field.</li><li> <strong>Computer Literacy: </strong>Not required.</li><li> <strong>Skills:</strong> Has knowledge of and is capable of using the products, kitchen and equipment. Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months.</li></ul>
AccorHotel
Egypt - Alexandria
<p>* Carry out the entry and exit procedures for guests and address any problems they may have during their stay.</p> <p>* Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.</p> <p>* Carry out the check-in and check-out procedures.</p> <p>* Monitor the VIP, COMP and HOUSE-USE during all stages.</p> <p>* Carry out the foreign currency exchange transactions.</p> <p>* Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.</p> <p>* Enter the cash revenues of the departments into the cash register</p> <p>* Handle guest complaints and ensure that the necessary action is taken (room change, breakdown reports, cleaning complaints etc.).</p> <p>* Continuously monitor the hotel s occupancy and reservations and forward any unguaranteed optional reservations that are overdue to the Reservations Supervisor or Reservations Officer.</p> <p>* Issue a reminder to rooms that need to check-out and, if an extension is requested, carry out the necessary procedures and inform the Housekeeping Department.</p> <p>* Handle all breakdowns, complaints etc. at the lobby and ensure that the problem is solved.</p> <p>* Take note of guests wakeup call requests.</p> <p>* Forward guest requests to the Guests Relations Department.</p> <p>* Read the log book and identify the jobs that need to be followed-up.</p> <p>* Gather information about all of the events at the hotel.</p> <p>* Has knowledge of the night audit procedures.</p> <p>* Always greet and bid farewell to guests in a friendly manner.</p> <p>* Exchange reports with other departments in full.</p> <p>* Ensure that all official documents are completed in full and in an orderly manner.</p> <p>* Provide full and accurate information to his/her managers.</p> <p>* Take part in the Front Office Department s internal communication meetings and trainings.</p> <p>* Monitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility.</p> <p>* Knows whom to contact in case of an emergency such as hospitals, taxis, police etc.</p> <p>* Pay maximum attention to representation. Is always careful as his/her attire, conduct and speech represent the facility.</p> <p>* Take part in the Emergency Response Teams.</p> <p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p> <p>* Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities</p> <p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a high school or vocational diploma.</p> <p>* Experience: At least 2 years of related work experience in the industry.</p> <p>* Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. * Courses and Training: Theoretical and practical background.</p> <p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p> <p>* Skills: Expected to have technical knowledge and work experience related to the methods, techniques, and work processes in the related field. Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature</p>
AccorHotel
Egypt - Alexandria
<p>* Organize and conduct recreational tennis activities for hotel guests.</p> <p>* Provide basic tennis instructions and guidance to guests.</p> <p>* Encourage guests to participate in tennis activities and enjoy the hotel's sports facilities.</p> <p>* Organize friendly tennis matches and recreational competitions.</p> <p>* Ensure tennis courts and equipment are clean, safe, and ready for use.</p> <p>* Maintain a friendly and professional relationship with guests.Company Description</p><p><strong>Desired Candidate Profile</strong></p><ol> <li> <p>* Previous experience in tennis coaching or recreational sports activities is preferred.</p> <p>* Good knowledge of tennis rules and techniques.</p> <p>* Excellent communication and interpersonal skills.</p> <p>* Friendly personality and positive attitude.</p> <p>* Good command of English; additional languages are an advantage.</p></li></ol>
AccorHotel
Egypt - Alexandria
<p>The Kids Club Animator is responsible for creating a fun, safe, and engaging environment for children. The role involves planning and leading age-appropriate activities, entertaining children through games and creative programs, and ensuring their well-being at all times.</p><ul><li><p>Plan, organize, and lead daily activities such as games, sports, arts & crafts, music, and mini-shows</p></li><li><p>Entertain and supervise children in the Kids Club and outdoor areas</p></li><li><p>Ensure the safety, security, and happiness of all children at all times</p></li><li><p>Encourage participation and create a friendly, inclusive atmosphere</p></li><li><p>Prepare and set up activity areas and materials</p></li><li><p>Maintain cleanliness and organization of the Kids Club</p></li><li><p>Communicate effectively with parents about children s activities and behavior</p></li><li><p>Follow hotel/resort policies, safety procedures, and child protection guidelines</p></li><li><p>Assist with special events, theme days, and mini-discos</p></li><li><p>Work closely with the animation/entertainment team</p></li></ul><h4>Qualifications</h4><ul><li><p>Experience working with children (kids club, childcare, education, or animation)</p></li><li><p>Energetic, creative, and enthusiastic personality</p></li><li><p>Strong communication and interpersonal skills</p></li><li><p>Ability to engage children of different ages (typically 4 12 years)</p></li><li><p>Responsible, patient, and caring attitude</p></li><li><p>Basic knowledge of child safety and first aid (preferred)</p></li><li><p>Ability to work flexible hours, including weekends and holidays</p></li><li><p>Fluency in English; additional languages are an advantage</p></li></ul><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li> <p>Experience working with children (kids club, childcare, education, or animation)</p> </li> <li> <p>Energetic, creative, and enthusiastic personality</p> </li> <li> <p>Strong communication and interpersonal skills</p> </li> <li> <p>Ability to engage children of different ages (typically 4 12 years)</p> </li> <li> <p>Responsible, patient, and caring attitude</p> </li> <li> <p>Basic knowledge of child safety and first aid (preferred)</p> </li> <li> <p>Ability to work flexible hours, including weekends and holidays</p> </li> <li> <p>Fluency in English; additional languages are an advantage</p></li></ul></div>
AccorHotel
Egypt - Alexandria
<p><strong>Job Description</strong></p> <p>* Responsible receive guests in any outlet and escort them to tables by standard way.</p> <p>* Assigned to work in bars or restaurant</p> <p>* Inform customers about order alternatives and encourage the sales of targeted services.</p> <p>* Deliver maximum service in each unit, keeping in line with service rules.</p> <p>* Maintain and any personal belongings of customers those have been left in the workstation and hand such belongings over to her supervisors.</p> <p>* Comply with the departmental instructions and procedures published by the F&B Department.</p> <p>* Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</p> <p>* Comply with operational rules.</p> <p>* Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</p> <p>* Attend the orientation training.</p> <p>* Undergo two performance assessments each year.</p> <p>* Strive to achieve 100% customer satisfaction</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications</strong></p> <p>* Education: At least a high school or vocational diploma</p> <p>* Experience: At least 2 years of experience in the industry.</p> <p>* Foreign Language: English is required.</p> <p>* Courses and Training: Vocational trainings and seminars.</p> <p>* Computer Literacy: Not required.</p> <p>* Skills: Basic knowledge of the products and services in the related field</p>
AccorHotel
Egypt - Cairo
Job Description <div> <p> <strong>Main Duties:</strong> </p> <ul> <li>Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )</li> <li>Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.</li> <li>Check the lobby area in regards to cleanliness, light, ashtray, brochures , take on spot necessary action.</li> <li>Follow up on the last day operation: VIP guest didn t show up, any case to follow up. Take the necessary actions on any pending actions.</li> <li>Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.</li> <li>Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.</li> <li>Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.</li> <li>Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.</li> <li>Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.</li> <li>Prepare the TOP VIP s C-Out:<ul> <li>Make sure that the bills are revised.</li> <li>Contact the guest for departure arrangements: transportation, packing, late C-Out.</li> </ul> </li> <li>To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.</li> <li>Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.</li> </ul> <p> </p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li> Passion for guest service.</li> <li> Excellent written and verbal communication, interpersonal and leadership skills.</li> <li> Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li> <li> Previous experience as a Butler is a must</li> <li> Fluency in English, and at least one additional language</li> <li> Must have the ability to handle a multitude of tasks and Guest requests.</li> <li> Knowledge of Micros-Fidelio Property Management System an asset.</li> <li> Ability to work independently and prioritize responsibilities.</li> <li> Experience with a Hotel loyalty program an asset.</li> <li> Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li></ul></div>
AccorHotel
Egypt - Cairo
Job Description <div> <p>Housekeeping Attendant<br>
You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.<br>
What s in it for you:<br>
In 3-4 bullet points, showcase the benefits and perks of working at the property<br>
Employee benefit card offering discounted rates in Accor worldwide<br>
Learning programs through our Academies<br>
Opportunity to develop your talent and grow within your property and across the world!<br>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br>
What you will be doing:<br>
Clean all assigned guestrooms to standard<br>
Take initiative to add a personalized experience for the guest<br>
Take ownership of guests privacy and belongings, while ensuring exceptional service</p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p>Your experience and skills include:<br>
Warm and caring personality; previous housekeeping experience is an asset<br>
Ability to anticipate and focus attention on guest needs, being professional and welcoming<br>
Excellent organizational skills and time management</p></div>
AccorHotel
Egypt - Cairo
Job Description <div> <p>Position Overview</p> <p>We are seeking an experienced and service-driven <strong>Lobby Manager</strong> with a strong background in <strong>beverage operations</strong> to oversee the lobby experience and ensure exceptional guest service. The ideal candidate combines polished hospitality skills with solid knowledge of beverages, bar operations, and service standards.</p> <p>The Lobby Manager will be responsible for creating a welcoming, energetic, and sophisticated lobby environment while supporting beverage service and coordinating closely with the Front Office, Food & Beverage, and other hotel departments.</p> <p>Key Responsibilities</p> <ul> <li>Manage the daily operation and guest experience within the hotel lobby.</li> <li>Welcome and engage guests, ensuring a warm, professional, and personalized experience.</li> <li>Oversee lobby beverage service, including coffee, cocktails, mocktails, wines, spirits, and other beverage offerings.</li> <li>Maintain high standards of beverage presentation, quality, and service.</li> <li>Lead, coach, and motivate lobby and beverage service team members.</li> <li>Monitor service levels and proactively resolve guest concerns or complaints.</li> <li>Coordinate with Food & Beverage, Front Office, Housekeeping, and Events teams to ensure seamless operations.</li> <li>Monitor beverage inventory, par levels, requisitions, and product availability.</li> <li>Support beverage cost control, wastage reduction, and adherence to company standards.</li> <li>Ensure compliance with hygiene, food safety, licensing, and responsible alcohol-service requirements.</li> <li>Maintain the lobby s appearance, ambiance, cleanliness, and overall presentation.</li> <li>Assist with lobby activations, promotions, tastings, seasonal concepts, and special events.</li> <li>Develop and maintain strong relationships with regular guests and VIPs.</li> <li>Monitor guest feedback and identify opportunities to improve the lobby and beverage experience.</li> <li>Prepare operational reports and communicate relevant issues and opportunities to management.</li> <li>Ensure team members consistently follow SOPs, grooming standards, and service procedures.</li> </ul> <p> </p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Minimum <strong>3 5 years of experience</strong> in hospitality, preferably in a hotel, lounge, bar, restaurant, or upscale F&B environment.</li> <li>Previous supervisory or management experience is required.</li> <li>Strong <strong>beverage knowledge</strong>, including cocktails, spirits, wine, coffee, mocktails, and contemporary beverage trends.</li> <li>Experience with beverage service, inventory management, and cost control.</li> <li>Excellent communication and interpersonal skills.</li> <li>Strong guest-service mindset with the ability to handle VIP and high-profile guests professionally.</li> <li>Confident leadership and team-management abilities.</li> <li>Strong organizational skills and attention to detail.</li> <li>Ability to work in a fast-paced, multicultural hospitality environment.</li> <li>Professional appearance and excellent grooming standards.</li> <li>Flexibility to work evenings, weekends, holidays, and during special events.</li> <li>Hospitality, Hotel Management, or related qualification is preferred.</li> <li>Relevant beverage certifications are an advantage.</li></ul></div>
AccorHotel
Egypt - Cairo
Job Description <div> <ol> <li> Responsible for preparing, producing, and presenting the variety of food related to his/her section.</li> <li>Ensure that all of the food included in the daily menu is prepared.</li> <li> Make use of current ingredients in the best possible manner.</li> <li>Inform his/her supervisor of the materials needed for the following day to ensure that they are provided from the storage house.</li> <li>Assist in designing and preparing the decorations needed to decorate the buffet for food presentation.</li> <li> Pay utmost care to the quantities planned for the food portions.</li> <li> Store the food in his/her work station in the most correct manner</li> <li> Pay utmost care to hygiene, cleaning and health conditions.</li> <li> Perform duties in the related section of the kitchen and carry out the instructions related to the section.</li> <li> Responsible for all preliminary preparations and controls in his/her unit during working hours.</li> <li> Ensure that food is prepared in accordance with the daily buffet programme for his/her unit.</li> <li> Responsible for producing food according to the standard recipes developed for all foods in order to standardise the portions, taste and quality.</li> <li> Pay attention to presenting food in a striking and attractive manner and its decorations, in accordance with Rixos Hotels standards.</li> <li> Support and exchange information with other sections.</li> <li>Ensure that the storage houses that belong to his/her section are always kept in a clean and orderly manner.</li> <li> Assist the Steward Supervisor and team in upholding the highest standards of cleaning and hygiene in the kitchen.</li> <li> Keep records and ensure that records are kept related to the preparation, cooking and presentation of food, as required by the food safety management system.</li> <li> Carry out all responsibilities related to the quality management systems implemented at the facility.</li> <li> Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ol></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li> <strong>Education</strong>: At least a primary school diploma.</li> <li> <strong>Experience</strong>: At least 8 years of practical experience.</li> <li> <strong>Foreign Language</strong>: Not required.</li> <li> <strong>Courses and Seminars</strong>: Prior attendance in courses and seminars in the related field.</li> <li> <strong> Computer Literacy</strong>: Not required.</li> <li> <strong>Skills</strong>: Is an expert on the products and cooking techniques in the related department. Has basic knowledge about the other kitchen sections and processes. Expected to possess technical knowledge and work experience related to the methods, advanced techniques and work processes in the related field. Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.</li></ul></div>
AccorHotel
Egypt - Cairo
Job Description <div> <p> <strong>About the Role</strong> </p> <p>We are looking for a passionate, highly organized, and detail-oriented <strong>People & Development Assistant</strong> to join our HR team. In this role, you will play a key part in supporting the full employee lifecycle from talent acquisition and onboarding to supporting learning and development programs and fostering a positive, engaging workplace culture.</p> <p> <strong>Key Responsibilities</strong> </p> <ul> <li> <p> <strong>Talent Acquisition Support:</strong> Assist in drafting and posting job descriptions, screening resumes, coordinating interview schedules, and communicating with candidates.</p> </li> <li> <p> <strong>Employee Onboarding:</strong> Prepare welcome packages, coordinate contract signing, and manage the orientation process for new hires to ensure a seamless integration into the company.</p> </li> <li> <p> <strong>HR Administration & Records:</strong> Maintain and update employee databases and digital personnel files accurately and confidentially; track employment contracts and renewals.</p> </li> <li> <p> <strong>Learning & Development Support:</strong> Assist in coordinating training sessions, booking venues or virtual platforms, evaluating training effectiveness, and tracking employee attendance.</p> </li> <li> <p> <strong>Day-to-Day Operations:</strong> Serve as a first point of contact for employee inquiries regarding internal policies and procedures, and handle general administrative tasks for the HR team.</p> </li> <li> <p> <strong>Employee Engagement & Culture:</strong> Contribute to organizing company events, team-building activities, and initiatives focused on improving workplace environment and employee satisfaction.</p> </li> </ul> <p> <strong>Requirements & Qualifications</strong> </p> <ul> <li> <p> <strong>Education:</strong> Bachelor s degree in Human Resources, Business Administration, Organizational Psychology, or a related field.</p> </li> <li> <p> <strong>Experience:</strong> 0 2 years of experience in Human Resources (previous HR internships are a strong plus).</p> </li> <li> <p> <strong>Soft Skills:</strong> </p> <ul> <li> <p>Excellent verbal and written communication skills with strong interpersonal abilities.</p> </li> <li> <p>Strong organizational skills, the ability to multitask, and a keen eye for detail.</p> </li> <li> <p>High level of professional integrity and discretion when handling confidential information.</p> </li> </ul> </li> <li> <p> <strong>Technical Skills:</strong> Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with Human Resources Information Systems (HRIS).</p> </li> <li> <p> <strong>Languages:</strong> Full professional proficiency in both Arabic and English (spoken and written).</p> </li> </ul> <p><br></p></div>
AccorHotel
Egypt - Cairo
<br><div> <p> <strong>Responsibilities and description of tasks:</strong> </p> <ul> <li>Accomplishes the summary of the Night Auditor report, which reflects the daily room revenue and other changes & credits.</li> <li>Coordinates with Night Auditor in preparing the daily preliminary report which reflects the overall revenue of the hotel.</li> <li>Verifies all charges posted by the Front Office cashiers in guest folios by checking the supporting papers.</li> <li>Prepares the daily Food & Beverage revenue report reflecting the revenue per meal period per outlet and the total revenue of all the restaurants and bars.</li> <li>Reconciles audited F&B cashiers report with that of the posted, machine balances and traces sources of discrepancies.</li> <li>Performs duties of Front Office cashier during his shift.</li> <li>Reconciles guest ledger balance per audited daily Food & Beverage report with that of the Front Office machine balance.</li> <li>Performs other duties as may be assigned.</li></ul></div><p><strong>Desired Candidate Profile</strong></p><b>Qualifications </b><div> <p>Experience with accounting procedures and administrative tasks.</p> <p>Proficiency with computers.</p> <p>Analytical mind, with strong attention to detail and an affinity for numbers.</p> <p>Good organizational and time-management skills.</p> <p>Self-motivated, proactive work ethic.</p></div>
AccorHotel
Egypt - Cairo
<b>Job Description </b><div> <p>We are seeking a detail-oriented and collaborative Assistant Chief Engineer to join our dynamic engineering team in Sharm el Sheikh, South Sinai, Egypt. In this pivotal role, you will support the Chief Engineer in overseeing all technical operations and maintenance activities across our facility. You will be instrumental in ensuring the seamless operation of building systems, coordinating maintenance teams, and driving continuous improvements in our technical infrastructure. This position offers an excellent opportunity to advance your engineering career while making a meaningful impact on facility operations and guest satisfaction.</p> <ul> <li>Monitor, implement, and coordinate daily technical service operations across all facility systems</li> <li>Execute and oversee the operation and maintenance of mechanical, electrical, automation, and infrastructure systems within the building</li> <li>Coordinate engineering department activities and supervise maintenance teams to ensure efficient workflow and quality standards</li> <li>Perform scheduled and preventive maintenance checks, identify system faults, and ensure timely completion of repairs</li> <li>Monitor and manage the Building Management System (BMS), adjusting settings according to seasonal conditions and Chief Engineer directives</li> <li>Coordinate and supervise work performed by external contractors, ensuring compliance with organizational standards and project specifications</li> <li>Oversee renovation and technical project works from planning through completion</li> <li>Conduct periodic testing, maintenance, and inspections of fire alarm, safety, and firefighting systems to ensure continuous operational readiness</li> <li>Execute comprehensive maintenance and inspections of guest areas, rooms, and all mechanical, plumbing, and electrical systems</li> <li>Track and manage work orders through technical software systems (such as Maximo and BMS), resolve deficiencies, and prepare detailed reports</li> <li>Identify material requirements, manage inventory levels, and place necessary orders in a timely manner</li> <li>Continuously improve maintenance programs, update system records with new equipment data, and implement innovative solutions</li> <li>Respond promptly to emergency situations and technical issues, demonstrating resilience and decisive problem-solving</li> <li>Maintain transparent communication with the Chief Engineer, team members, and external stakeholders regarding project status and technical matters</li></ul></div><p><strong>Desired Candidate Profile</strong></p><b>Qualifications </b><div> <ul> <li>Bachelor's degree in Electrical Engineering, Electrical and Electronic Engineering, or related field</li> <li>Minimum 3-5 years of professional experience in hotel engineering, facilities management, or construction works</li> <li>Strong technical knowledge of high-standard building systems, equipment, and infrastructure</li> <li>Demonstrated proficiency with Building Management Systems (BMS) and technical software platforms (e.g., Maximo)</li> <li>Proven leadership and team management skills with the ability to supervise and motivate maintenance teams</li> <li>Excellent problem-solving and analytical abilities with strong attention to detail</li> <li>Solid organizational and time management skills with the ability to prioritize multiple tasks effectively</li> <li>Proven ability to work under pressure and manage emergency situations with composure and efficiency</li> <li>Strong written and verbal communication skills in English; additional languages are a plus</li> <li>Knowledge of fire safety systems, electrical systems, and preventive maintenance best practices</li> <li>Experience coordinating with external contractors and vendors</li> <li>Familiarity with budget awareness and cost management principles</li> <li>Commitment to safety compliance and adherence to industry standards</li> <li>Ability to work collaboratively in a team environment and support colleagues with an inclusive and empathetic approach</li></ul></div>
AccorHotel
Egypt - Cairo
<b>Job Description </b><div> <p>Reception Agent Welcomes guests as soon as they arrive with great care and attention<br>
Helps encourage customer loyalty by building friendly, personalised relationships <br>
Ensures that administrative procedures never take priority over guest relations<br>
Anticipates guests' needs and takes them into consideration <br>
Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract<br>
Has an impeccable attitude which conveys the image of the brand and hotel Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures<br>
Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel<br>
Handles phone calls<br>
Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team<br>
Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date <br>
Handles reservations<br>
Prepares and serves snacks or breakfasts outside of the restaurant's opening hours. Respects the procedures concerning invoicing and cash operations<br>
Manages the cash under his/her responsibility </p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p>**Required Qualifications:** - Substantial experience in a customer-facing role within the hospitality sector or equivalent service environment - Proficient English and <strong>Fluency in Italian or Russian is required.</strong> communication skills; additional language proficiency is advantageous - Competency in hotel management systems and Microsoft Office applications</p> <ul> <li>Strong organisational skills and meticulous attention to detail with the ability to manage multiple priorities effectively - Reliable cash handling and financial transaction management with a commitment to accuracy - Professional demeanour that represents the brand effectively and creates a welcoming environment for - Availability for varied shift patterns, including evenings, weekends, and public holidays </li> <li> <p>Good interpersonal skills, guest-oriented and service-minded.</p> </li> <li> <p>Team spirit.</p> </li> <li> <p>Good listening skills and the ability to anticipate guest needs.</p> </li> <li> <p>Good presentation and confident communication skills.</p> </li> <li> <p>Dynamic.</p> </li> <li> <p>Sales-oriented.</p> </li> <li> <p> </p></li></ul></div>
AccorHotel
Egypt - Cairo
<b>Job Description </b><div> <ol> <li>Responsible for specific stations in the restaurants or bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station.</li> <li> Assigned to work in the restaurant or bars.</li> <li>Prepare the restaurants and bars, taking into account the service flow in these areas.</li> <li>Take and serve orders from customers.</li> <li>Inform customers about order alternatives and encourage the sales of targeted services.</li> <li>Deliver maximum service in each unit, keeping in line with service rules.</li> <li>Prepare the service plates needed throughout service, collect the empty plates, and instruct the Bus Boys and interns.</li> <li>2.8 Maintain and any personal belongings of customers that have been left in the workstation and hand such belongings over to his/her supervisors.</li> <li>Comply with the departmental instructions and procedures published by the F&B Department.</li> <li>Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</li> <li>Comply with operational rules.</li> <li>Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</li> <li>Attend the orientation training.</li> <li>Undergo two performance assessments each year.</li> <li>Strive to achieve 100% customer satisfaction.</li> <li>Carry out all responsibilities related to the quality management systems implemented at the facilities.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ol></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li> <strong>Education</strong>: At least a vocational school or high school diploma. If graduated from high school, certification in the related field is required.</li> <li> <strong>Experience</strong>: At least 2 years of experience in the industry.</li> <li> <strong>Foreign Language</strong>: English is required.</li> <li> <strong>Courses and Training</strong>: Vocational trainings and seminars.</li> <li> <strong>Computer Literacy</strong>: Not required.</li> <li> <strong>Skills</strong>: Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.).</li></ul></div>
AccorHotel
Egypt - Alexandria
<p>We are seeking an experienced and dynamic F&B Manager to join our hospitality team in 6th of October, Egypt. In this pivotal role, you will oversee all food and beverage operations, leading a talented team to deliver exceptional dining experiences while maintaining operational excellence and profitability. As an F&B Manager, you will be instrumental in shaping our culinary vision, driving innovation, and ensuring every guest interaction reflects our commitment to outstanding service and quality.</p> <p>**General Operations:**</p> <ul> <li>Oversee all aspects of food and beverage operations across multiple outlets, including restaurants, bars, and banquet facilities</li> <li>Maintain rigorous adherence to health, safety, and hygiene standards in compliance with local regulations</li> <li>Implement and enforce departmental policies, procedures, and service standards consistently across all venues</li> <li>Monitor and optimize operational efficiency to maximize productivity and minimize waste</li> </ul> <p>**Financial & Budget Management:**</p> <ul> <li>Develop, manage, and monitor F&B budgets, controlling costs while maintaining quality standards</li> <li>Analyze financial reports and key performance indicators to identify trends and opportunities for improvement</li> <li>Manage vendor relationships and negotiate contracts to secure competitive pricing without compromising quality</li> <li>Implement cost control measures and inventory management systems to enhance profitability</li> </ul> <p>**Team Leadership & Development:**</p> <ul> <li>Recruit, train, and mentor F&B staff, fostering a culture of excellence, accountability, and continuous improvement</li> <li>Supervise daily operations and provide coaching to ensure consistent service delivery and staff engagement</li> <li>Conduct performance reviews and create development plans to support career growth and retention</li> <li>Lead by example, demonstrating professional behavior and commitment to our service standards</li> </ul> <p>**Customer Experience & Service Excellence:**</p> <ul> <li>Ensure exceptional customer service across all F&B outlets by maintaining high service standards and attention to detail</li> <li>Address guest concerns and feedback promptly with empathy and professionalism, turning challenges into opportunities</li> <li>Collaborate with other departments to coordinate special events, banquets, and group functions seamlessly</li> <li>Gather and analyze customer feedback to drive continuous improvement in service and offerings</li> </ul> <p>**Strategic Planning & Innovation:**</p> <ul> <li>Develop and implement strategies to enhance menu offerings, pricing, and promotional activities</li> <li>Identify opportunities for innovation in service delivery, menu development, and operational processes</li> <li>Plan and organize staff training programs and team-building initiatives to strengthen departmental cohesion</li> <li>Prepare the department for audits and inspections, ensuring full compliance and readiness</li> </ul> <p>**Administrative & Coordination:**</p> <ul> <li>Manage scheduling, staffing levels, and shift planning to optimize coverage and operational needs</li> <li>Maintain accurate records, documentation, and reporting related to F&B operations</li> <li>Communicate effectively with senior management, providing regular updates on performance and strategic initiatives</li> <li>Coordinate with suppliers, service providers, and internal departments to ensure seamless operationsCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p>**Required Qualifications:**</p> <ul> <li>Minimum 5 years of professional experience in a food and beverage department within a hospitality setting</li> <li>Minimum 3 years of supervisory or team leadership experience</li> <li>Proven expertise in F&B operations management, including restaurants, bars, and/or banquet services</li> <li>Strong knowledge of food safety regulations, hygiene standards, and health compliance requirements</li> <li>Excellent communication skills in English (written, spoken, and read); fluency in Arabic is highly desirable</li> <li>Demonstrated ability to manage budgets, analyze financial data, and control costs effectively</li> <li>Proficiency with F&B management systems, point-of-sale (POS) systems, and Microsoft Office applications</li> <li>Strong organizational, time management, and multitasking abilities</li> <li>Exceptional interpersonal and conflict resolution skills with the ability to work collaboratively across departments</li> <li>Flexibility to work varying shifts, including evenings, weekends, and holidays as operational needs require</li> <li>Ability to remain calm, focused, and resilient under pressure in a fast-paced environment</li> </ul> <p>**Preferred Qualifications:**</p> <ul> <li>Diploma or degree from a recognized hospitality school or university</li> <li>Experience working in 4-star or 5-star hotel properties</li> <li>Background in event coordination and banquet management</li> <li>Knowledge of vendor negotiation and procurement processes</li> <li>Experience with revenue management and pricing strategies</li> <li>Proficiency in additional languages (French, Italian, or other languages)</li> <li>Certification in food safety or hospitality management</li> <li>Track record of successfully implementing operational improvements and cost-saving initiatives</li> <li>Experience mentoring and developing high-performing teams</li> <li>Familiarity with local Egyptian hospitality standards and cultural practices</li></ul>
AccorHotel
Egypt - Alexandria
<ul> <li>Control the food and beverage operations and ensure that the operations are conducted in the best manner according to the principles determined by Rixos Hotels Egypt management.</li> <li>Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these </li> <li>targets. Communicate the Food and Beverage Manager s decisions to subordinate employees and ensure implementation of these decisions in the best manner.</li> <li>Manage all business and functions of the F&B Department.</li> <li>Manage operations to ensure the highest quality delivery of food and beverage products and service.</li> <li>Control and analyse the below points:</li> <li>1-Sales and costs</li> <li>2-Display quality and service standards of F&B products</li> <li>3-Ensure proper use, protection and maintenance of departmental utensils and equipment</li> <li>4-Conduct activities to increase customer satisfaction and enhance service quality.</li> <li>5-Consolidate business relationships between employees in the department.</li> <li>Manage pre-interviews, recruitment, performance upgrades, leadership, disciplinary action and business follow-up.</li> <li>Responsible for preparing training programmes for the F&B Department and the trainings of employees in his/her department.</li> <li>Organise meetings to obtain data and achieve results.</li> <li>Make plans with department managers in order to deliver successful organisations within the hotel.</li> <li>Assist the Food and Beverage Manage in updating the below areas related to food and beverages according to the hotel s policies and procedure:</li> <li>1-Finance, standards, employees and trainings, outlets and recreation/entertainment</li> <li>2-Conduct promotional activities to increase sales and conduct meetings for banquet organisations</li> <li>3-Ensure protection, maintenance and replacement of materials and utensils.</li> <li>Research opportunities for professional self-development.</li> <li>Monitor and prepare reports on the work schedules and performance assessments of subordinate supervisor and employees.</li> <li>Implements and monitors employee-related decisions made during the management meetings.</li> <li>Make effort and ensure others make effort to make the facility s image understood, remembered and enhanced through top-notch services both inside and outside of the facility.</li> <li>Responsible for supervisors and employees at all levels in the department.</li> <li>Maintain good relationship with service or product suppliers.</li> <li>Find solutions to employee issues and problems, continuously create an atmosphere of working in unity and collaboration, and inspire the spirit of teamwork.</li> <li>Take part in the Food Safety Team and attend MR meetings.</li> <li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li> <li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li> <li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li> <li>To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</li> <li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.Company Description</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li> <strong>Education:</strong> 4-year bachelor's degree</li><li> <strong>Experience: </strong>At least 10 years experience in the industry.</li><li> <strong>Foreign Language:</strong> Sufficient level of English to communicate effectively with guests and employees.</li><li> <strong>Courses and Training:</strong> Requires comprehensive theoretical and practical background and attendance in courses and seminars in the related field.</li><li> <strong>Computer Literacy:</strong> MS off ce applications.</li><li> <strong>Skills:</strong> Good command of legislation, laws and procedures related to the job and other departmental processes. Required to follow up changes, identify their impact on the department, and suggest suitable solutions. Expected to manage an important unit on a facility basis.</li></ul>
AccorHotel
Egypt - Cairo
<p>We are seeking an organized and collaborative L&D Coordinator to join our team in Cairo, Egypt. In this role, you will play a vital part in supporting the design, development, and delivery of training programs across our organization. The ideal candidate will be efficient, detail-oriented, and passionate about fostering employee development and growth. You will work closely with the Learning & Development team to ensure seamless program execution and exceptional learning experiences for all participants.</p> <ul> <li>Coordinate and schedule training programs, workshops, and development sessions, ensuring optimal timing and resource allocation</li> <li>Manage learning management systems (LMS) and maintain accurate training records, participant databases, and completion tracking</li> <li>Assist in the development and organization of training materials, including presentations, handouts, and digital content</li> <li>Support the planning and execution of onboarding programs for new employees, ensuring a smooth and welcoming introduction to the organization</li> <li>Communicate with trainers, facilitators, and participants to confirm attendance, provide logistical details, and address inquiries</li> <li>Organize and coordinate training venues, equipment, and materials to ensure all sessions run smoothly</li> <li>Collect and analyze training feedback and performance data to measure program effectiveness and identify areas for improvement</li> <li>Maintain comprehensive training calendars and documentation, ensuring all information is current and accessible</li> <li>Assist with the creation of training reports and presentations for management review</li> <li>Support the development of training budgets and track training-related expenses</li> <li>Collaborate with various departments to identify training needs and customize programs accordingly</li> <li>Ensure compliance with organizational training policies and procedures</li></ul><h4>Qualifications </h4> <ul> <li>Proven experience in training coordination, L&D support, or a related administrative role</li> <li>Proficiency with Learning Management Systems (LMS) and Microsoft Office Suite</li> <li>Strong organizational and time management skills with the ability to manage multiple priorities simultaneously</li> <li>Excellent written and verbal communication skills in English</li> <li>Demonstrated ability to work collaboratively with diverse teams and stakeholders</li> <li>Attention to detail and commitment to accuracy in documentation and record-keeping</li> <li>Experience with training materials development or coordination</li> <li>Familiarity with virtual training platforms and tools</li> <li>Knowledge of instructional design principles or training best practices</li> <li>Experience with event coordination or program management</li> <li>Ability to analyze data and generate reports</li></ul><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Proven experience in training coordination, L&D support, or a related administrative role</li> <li>Proficiency with Learning Management Systems (LMS) and Microsoft Office Suite</li> <li>Strong organizational and time management skills with the ability to manage multiple priorities simultaneously</li> <li>Excellent written and verbal communication skills in English</li> <li>Demonstrated ability to work collaboratively with diverse teams and stakeholders</li> <li>Attention to detail and commitment to accuracy in documentation and record-keeping</li> <li>Experience with training materials development or coordination</li> <li>Familiarity with virtual training platforms and tools</li> <li>Knowledge of instructional design principles or training best practices</li> <li>Experience with event coordination or program management</li> <li>Ability to analyze data and generate reports</li></ul></div>
AccorHotel
Egypt - Cairo
<ul><li>Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )</li><li>Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.</li><li>Check the lobby area in regards to cleanliness, light, ashtray, brochures , take on spot necessary action.</li><li>Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.</li><li>Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.</li><li>Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.</li><li>Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.</li><li>Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.</li><li>To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.</li><li>Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>-Bachelor's in Tourism , Languages or any related Field.<br> - ( 0-3 ) years experience working with Opera or a related system.<br> - Fluency in English is a must.<br> - Additional languages are a plus.<br> - Passion for guest service.<br> - Excellent written and verbal communication, interpersonal and leadership skills.</p>
AccorHotel
Egypt - Alexandria
<p>* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p> <p>*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p> <p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</p> <p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p> <p>* Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions.</p> <p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p> <p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p> <p>* Work in coordination with all departments and ensure the flow of necessary information.</p> <p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p> <p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p> <p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p> <p>* Walk agency representatives and potential guests around the facility.</p> <p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p> <p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department.</p> <p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p> <p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p> <p>* Support hotel sales. Is authorised to sell charged services.</p> <p>* Take part in the Emergency Response Teams.</p> <p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p> <p>* Respond to guest inquiry forms and all written suggestions, complaints etc</p> <p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p> <p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p> <p>* Take part in training programmes and departmental internal communication meetings.</p> <p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p> <p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p> <p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p> <p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.Company Description</p><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-SheikhQualifications </p> <p>* Education: At least a high school diploma.</p> <p>* Experience: At least 2 years of experience in the industry.</p> <p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p> <p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p> <p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p> <p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p><p><strong>Desired Candidate Profile</strong></p><p>* Education: At least a high school diploma.</p> <p>* Experience: At least 2 years of experience in the industry.</p> <p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p> <p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p> <p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p> <p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p>
AccorHotel
Egypt - Alexandria
<p>Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Greet the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest s.</p> <p>Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assist in VIP s arrival departure in absence of guest relation officers.</p> <p>Assists in sending guest messages or faxes.</p> <p>Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows.</p> <p>Assists in handling room lock problems.</p> <p>Prepares and checks for VIP s arrival and escorts guests to rooms.</p> <p>Coordinates with all departments concerned in order to maintain Front Office functions properly. 2.8 Operates the front office computer system in order to assist front office attendants.</p> <p>Checks group department fit and ensure switchboard makes appropriate wake up calls.</p> <p>Handles guest complaints and other related problems and reports on the Assistant Manager s log book.</p> <p>Assists reception, business centre, cashier, concierge and bell captain during they are busy.</p> <p>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p> <p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.</p> <p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s Degree</p> <p> Experience: At least 5 years of experience in the industry following theoretical education.</p> <p> Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. Courses and Training: Advanced theoretical and practical knowledge.</p> <p> Computer Literacy: MS Office applications, Front Office operating programmes (Fidelio, Opera etc.).</p> <p> Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has command of guest profiles.</p>