AccorHotel jobs
286
Jobs Found
AccorHotel
Egypt - Cairo
<p>Greet guests warmly upon arrival and ensure a smooth check-in process. Check guests in and out according to hotel policies, including handling payment and issuing room keys. Assist with special requests, upgrades, and room assignments based on availability. Provide guests with information about hotel facilities, amenities, and local attractions. Handle requests for services such as transportation, wake-up calls, and dining reservations. Resolve guest complaints or issues promptly and escalate to management when necessary. Maintain communication with housekeeping, maintenance, and other departments to ensure guest needs are met. Answer phones, emails, and other communications in a professional manner. Maintain accurate records of charges and payments. Handle cash, credit card transactions, and provide change or receipts as necessary. Update guest information in the hotel management system. Monitor hotel security by ensuring that guests identities are verified during check-in. Ensure that all guest-related safety protocols and procedures are followed. Upsell hotel services, amenities, and packages to enhance guest satisfaction and revenue. Maintain open communication with guests, ensuring all questions are answered and concerns addressed. Conduct courtesy calls to in-house guests and maintain records. Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Abilities/Key Competencies/Skills Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.</p><p>Leading Myself Positive Orientation Operational Decision Making Self-Development & Management Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change</p><h2>Experience/Certificates/Education</h2><p>2 years minimum experience in a similar capacity within a luxury hospitality environment. Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills. Proficient in English language (verbal & written), Russian language proficiency is an asset. Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective. Must be flexible in terms of working hours. A hospitality diploma is an asset. Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended. Must have the ability to handle cash effectively and accurately.</p>
AccorHotel
Egypt - Cairo
<p>Main Duties: Operates Telephone Exchange Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary. Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier. Screens incoming calls for guest when requested. Pages called party through paging system. Updates room rack in Telephone Exchange. Handles wake-up calls and requests for directory assistance from guests; gives general information to guests. Handles emergency communications for the hotel. Maintains cleanliness and order of work area. Performs duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's in Tourism , Languages or any related Field.</li><li>( 0-3 ) years experience working with Opera or a related system.</li><li>Fluency in English is a must.</li><li>Additional languages are a plus.</li><li>Passion for guest service.</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li></ul>
AccorHotel
Egypt - Cairo
<p>Greet guests upon arrival and departure with a warm and friendly attitude. Assist with luggage handling, including delivery and storage. Provide guests with information about hotel facilities, services, and local attractions. Help arrange transportation, including taxis, shuttles, and car services. Escort guests to their rooms, ensuring they are settled and comfortable. Keep the lobby area clean and presentable. Assist in coordinating special requests and ensuring guest satisfaction. Work collaboratively with other hotel departments to ensure a seamless guest experience. Report suspicious people, behaviour, parcels and vehicles to hotel Security. Personalize the interaction in anyway and engage with Guests as individuals. Remain up to date and knowledgeable regarding nearby places of interest, promotions and events. Offer accurate directions with a complimentary map of surrounding area while offering directions. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>Desired Candidate Profile</strong></p><p>Must possess outstanding Guest services skills, professional presentation and sophisticated verbal & written communication skills. Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people. Proficient in the English language (verbal & written), additional languages are an asset. Must be able to handle a multitude of tasks in an intense, ever-changing environment. Must be flexible in terms of working hours, and able to work with little or no supervision. Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills. Must be computer literate in Microsoft Windows and MS Office suite. Frequent standing and walking throughout shift.</p>
<ul>
<li>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture to be responsive, respectful and deliver a great experience.</li>
<li>Leading Myself Positive Orientation Operational Decision Making Self-Development & Management</li>
<li>Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication</li>
<li>Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change</li>
</ul>
AccorHotel
Egypt - Cairo
<p>Setting realistic, measurable targets for sales and marketing teams Creating short-term and long-term plans for revenue growth Conducting market research and competitor analysis to inform strategy adjustments Creating and overseeing sales and marketing budgets Allocating resources effectively across various initiatives Analyzing return on investment for marketing campaigns and sales efforts Conducting thorough market research to identify opportunities and trends Analyzing competitor strategies and market positioning Using data to inform decision-making and strategy adjustments Collaborating with product teams to align offerings with market demand Providing input on pricing strategies and product positioning Identifying new market opportunities for existing products or services</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A Bachelor s degree in Hotel Management or Business Administration or equivalent is preferred</li><li>The ability to thrive in a fast-paced work environment, and to juggle multiple projects simultaneously while meeting deadlines</li><li>+5 Years experience as Sales and Marketing' hotel management preferably within Luxury atmosphere</li><li>Must have strong negotiation, strategic, and analytical skills</li><li>Experience with a full go-to-market cycle: positioning, demand gen, sales enablement, and post-close feedback loop</li><li>Experience managing staff, and building teams that effectively collaborate with senior staff, the Board, and executive management in a fast-paced, creatively-driven organization</li></ul>
AccorHotel
Egypt - Cairo
<p>Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re- washing. Ensure water temperature, and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation. Ensure clean wares are stored in appropriate areas. Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required. Work with employees working on all shifts in order to distribute duties. Actively take part in all operations and ensure that operations are carried out seamlessly. Monitor the buffet preparation equipment and hand them over to the buffet attendant fully functional. Assist his/her seniors and assume the full responsibility of the department in their absence. Control the entry/exit and break hours of employees. Control the washing cycle of the dishwasher to ensure that the proper cycle is used and correct it, if necessary. Handle requests placed by juniors and, when necessary, report them to his/her seniors. Control garbage collection and the garbage areas and ensure that the necessary arrangements are made. Take part in the Emergency Response Teams. To implement necessary warnings and departmental trainings in order to save energy inside the facility. Implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a primary school diploma. Experience: At least 3 years of related work experience or 1 year of work experience in a lower position and experience with applying the main principles and/or different methods. Foreign Language: Not required. Courses and Training: Prior attendance in trainings in the related field. Computer Literacy: Not required Skills: Expected to possess advanced level of knowledge of standard work routines and general kitchen rules. Expected to perform simple, specific and standard tasks that are generally repetitive.</p>
AccorHotel
Egypt - Cairo
<p><b>Job Description </b>Prepare, produce, and present a variety of traditional Turkish Baklava and related pastry products according to approved recipes, hotel standards, and food safety requirements. Prepare different varieties of Turkish Baklava, including traditional Baklava, Pistachio Baklava, Walnut Baklava, biyet, B lb l Yuvas , Sarma, and other Turkish pastry specialties as required. Prepare all ingredients and mise en place required for daily production, ensuring that all products are fresh, properly measured, and available before production begins. Follow standard recipes and established preparation methods to ensure consistency in taste, texture, appearance, portion size, and quality. Prepare and handle filo/phyllo dough carefully to achieve the required thickness, texture, layering, and final product quality. Ensure accurate preparation of fillings, including pistachios, walnuts, and other approved ingredients, according to the required recipes and specifications. Prepare butter, syrup, and other components used in Baklava production according to established recipes and quality standards. Control the baking process, including oven temperature and baking time, to ensure that Baklava is evenly baked, crisp, golden, and of the required quality. Ensure that syrup is prepared and applied correctly to achieve the required sweetness, texture, and consistency without affecting the crispness of the pastry. Pay close attention to portion sizes, cutting techniques, shapes, and presentation to maintain consistency and control food costs. Ensure that all finished products are presented attractively and according to the hotel s pastry and presentation standards. Maintain the highest standards of personal hygiene, food safety, cleanliness, and sanitation throughout the production process. Follow HACCP and Food Safety Management System requirements when handling, preparing, storing, and presenting all pastry products. Ensure that all potentially hazardous ingredients are handled and stored at the correct temperatures according to food safety requirements. Store all ingredients and finished products correctly, ensuring proper covering, labeling, dating, temperature control, and storage conditions. Check the quality, freshness, and quantity of ingredients before production and report any shortages or quality problems to the Chef in Charge. Ensure proper stock rotation according to FIFO principles and minimize product spoilage and unnecessary waste. Make the best possible use of available ingredients while maintaining product quality and controlling production costs. Prepare daily production according to the business volume, buffet requirements, banquets, la carte orders, special events, and production schedules. Coordinate with the Pastry Chef, Sous Chef, and other kitchen sections to ensure smooth production and timely delivery of products. Assist in developing new Turkish Baklava varieties, presentations, shapes, and decorative concepts under the direction of the Executive Pastry Chef. Maintain the cleanliness and organization of all workstations, equipment, utensils, refrigerators, storage areas, and production areas assigned to the section. Ensure that all pastry equipment and tools are used correctly and safely and report any damaged or malfunctioning equipment to the responsible manager. Assist junior pastry employees by providing guidance on Baklava preparation techniques, recipes, portioning, baking, syrup preparation, and presentation standards. Complete and maintain all records related to food preparation, production, storage, temperature control, and food safety as required by the Food Safety Management System. Implement departmental instructions and training related to energy conservation and ensure responsible use of ovens, refrigeration equipment, water, and other resources. Implement responsibilities related to the proper separation, collection, and disposal of waste and support efforts to reduce food waste and environmental pollution. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management that are not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: At least a high school or vacation diploma.</li><li>Experience: At least 8 years of practical experience.</li><li>Foreign Language: Not required.</li><li>Courses and Seminars: Prior attendance in courses and seminars in the related field.</li><li>Computer Literacy: Not required.</li><li>Skills: Is an expert on the products and cooking techniques in the related department. Has basic knowledge about the other kitchen sections and processes. Expected to possess technical knowledge and work experience related to the methods, advanced techniques and work processes in the related field. Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.</li></ul>
AccorHotel
Egypt - Cairo
<p>Manage the daily operation and guest experience within the hotel lobby. Welcome and engage guests, ensuring a warm, professional, and personalized experience. Oversee lobby beverage service, including coffee, cocktails, mocktails, wines, spirits, and other beverage offerings. Maintain high standards of beverage presentation, quality, and service. Lead, coach, and motivate lobby and beverage service team members. Monitor service levels and proactively resolve guest concerns or complaints. Coordinate with Food & Beverage, Front Office, Housekeeping, and Events teams to ensure seamless operations. Monitor beverage inventory, par levels, requisitions, and product availability. Support beverage cost control, wastage reduction, and adherence to company standards. Ensure compliance with hygiene, food safety, licensing, and responsible alcohol-service requirements. Maintain the lobby s appearance, ambiance, cleanliness, and overall presentation. Assist with lobby activations, promotions, tastings, seasonal concepts, and special events. Develop and maintain strong relationships with regular guests and VIPs. Monitor guest feedback and identify opportunities to improve the lobby and beverage experience. Prepare operational reports and communicate relevant issues and opportunities to management. Ensure team members consistently follow SOPs, grooming standards, and service procedures. Carry out all responsibilities related to the quality management systems implemented within the hotel and ensure compliance with applicable standards and procedures.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor`s Degree. Experience: At least 5 years of related work experience following theoretical education, preferably with supervisory experience in Front Office operations. Foreign Language: Sufficient level of English to communicate effectively with guests and employees. Knowledge of additional foreign languages is an advantage. Courses and Training: Prior attendance in seminars and trainings related to Front Office operations, guest relations, customer service, leadership, and hotel operations. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera, etc.). Skills: Knows, applies, and ensures the application of all Front Office and Lobby services and product ranges in the related field. Has knowledge of other hotel departments and the processes that affect Front Office operations. Expected to have expertise, acquired through technical training and long-term work experience, concerning hotel standards, guest service procedures, VIP handling, check-in and check-out procedures, room status, guest requests, and Front Office work processes. Has excellent command of guest profiles, preferences, and special requests. Trains his/her team on these and instructs them on how to address and communicate with guests professionally. Has strong leadership, communication, problem-solving, decision-making, and organizational skills and is able to ensure the smooth and efficient operation of the Lobby and Front Office during his/her shift.</p>
AccorHotel
Egypt - Cairo
<p>Setting realistic, measurable targets for sales and marketing teams Creating short-term and long-term plans for revenue growth Conducting market research and competitor analysis to inform strategy adjustments Creating and overseeing sales and marketing budgets Allocating resources effectively across various initiatives Analyzing return on investment for marketing campaigns and sales efforts Conducting thorough market research to identify opportunities and trends Analyzing competitor strategies and market positioning Using data to inform decision-making and strategy adjustments Collaborating with product teams to align offerings with market demand Providing input on pricing strategies and product positioning Identifying new market opportunities for existing products or services</p><p><strong>Desired Candidate Profile</strong></p><p>A Bachelor s degree in Hotel Management or Business Administration or equivalent is preferred The ability to thrive in a fast-paced work environment, and to juggle multiple projects simultaneously while meeting deadlines +5 Years experience as Sales and Marketing' hotel management preferably within Luxury atmosphere Must have strong negotiation, strategic, and analytical skills Experience with a full go-to-market cycle: positioning, demand gen, sales enablement, and post-close feedback loop Experience managing staff, and building teams that effectively collaborate with senior staff, the Board, and executive management in a fast-paced, creatively-driven organization</p>
AccorHotel
Egypt - Cairo
<p>Develops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its execution. Ensures integration of departmental goals in game plans Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations Ensures new hires participate in the department s orientation program and receive the appropriate new hire training to successfully perform their job Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management. Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement and ensure implementation of these decisions in the best manner. Manage all business and functions of the F&B Department. Manage operations to ensure the highest quality delivery of food and beverage products and service. Control and analyse the below points: Sales and costs Display quality and service standards of F&B products Ensure proper use, protection and maintenance of departmental utensils. Mentor and Follow-up monthly employees turnover Consolidate business relationships between employees in the department. Responsible for preparing training programmes for the F&B Department and the trainings of employees in his/her department. Organization the meetings to obtain data and achieve results. Attend departmental meetings and the Management meeting according to the hotel management calendar. Prepare and monitor monthly and annual F&B departmental budget. Arrange for minimum and maximum storage of materials and utensils that belong to the F&B Department. Contribute to preparing the hotel s income plans and marketing programmes. Research opportunities for professional self-development. Deliver the income and expenses of the F&B Department in line with the facility s budget discipline. Develop plans based on data of previous years. Create the necessary motivational environment to ensure and increase productivity and success of current staff and develop necessary arguments to ensure F&B Department employees commitment to the facilities. Ensure order and control of communication, as effective communication will also increase productivity in the F&B Department. Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis. Conduct brainstorming sessions and group work to unleash employees talents. Take part in the Food Safety Team and attend MR meetings. Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong>: Bachelor s degree in hospitality management, Business Administration, or a related field.</p><p><strong>Experience</strong>: 5 to 7 years of progressive leadership experience within Food & Beverage operations. Minimum 3 to 5 years of experience as a Food & Beverage Director in an international 4-star or 5-star all-inclusive resort or large-scale hospitality environment.</p><p><strong>Language Requirements</strong>: Full professional proficiency in English and Russian is mandatory to effectively serve our key guest demographics.</p><p><strong>Technical Skills</strong>: Proficient in computer applications, including email and Microsoft Office Suite.</p><p><strong>Core Competencies</strong>: Strong financial acumen with proven experience in:</p><ul><li>All-inclusive P&L management</li><li>Cost-per-cover analysis and control</li><li>Menu and concept development</li><li>High-volume buffet and la carte operations</li><li>HACCP compliance and food safety standards</li><li>Cross-cultural team leadership and development</li><li>Bars and Beverage knowledge</li></ul>
AccorHotel
Egypt - Cairo
<p>Ensure and provide flawless, upscale, professional and high class guest service experiences. Analyse guest feedback and provide strategic direction to continuously improve overall rating. Create a communication bridge between guests and operational departments. Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of the guests. Find solutions by keeping guest satisfaction at the fore. Approve the Through Our Guests Eyes report prepared according to requests, needs and demands placed by guests throughout the day. Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests. Ensure that a Welcome Letter is written and sent to guests staying at the hotel. Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner. Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department. Conduct an internal communication meeting with the department at least twice every month and record the items discussed. Responsible for procuring and protecting the supplies required to manage the office. Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction. Identify the personal expectations and tendencies of guests and work on future concepts accordingly. Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests. Inform the General Manager about any diseases and health problems of guests. Prepare the Monthly Timecard Report for Guest Relations employees and submit the report to the Personnel Department. Prepare the weekly work schedules for Guest Relations employees. Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle. Take part in the Emergency Response Teams and manage and deploy his/her own team. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for savingenergy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>
AccorHotel
Egypt - Cairo
<p>Assist in managing all food and beverage operations including restaurants, bars, room service, and catering functions. Supervise, train, and motivate food and beverage staff to deliver exceptional customer service. Ensure compliance with hygiene and safety regulations, maintain cleanliness and sanitation standards. Collaborate with the Food & Beverage Manager to develop and implement operational policies, procedures, and budgets. Monitor inventory levels and control costs by minimizing waste and maximizing profitability. Handle customer complaints professionally and effectively to ensure positive guest experiences. Assist in planning and executing special events, promotions, and menus. Conduct regular staff meetings and training sessions to improve service quality and operational efficiency. Support the recruitment process and performance evaluations of food and beverage team members. Maintain good liaison with suppliers to ensure timely procurement of quality products.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in food and beverage management or related hospitality roles. Strong leadership and interpersonal skills. Excellent organizational and problem-solving abilities. Knowledge of food safety standards and regulations. Ability to work under pressure and handle multiple tasks. Good communication skills in the local language and preferably English. Flexibility to work shifts, including evenings, weekends, and holidays.</p>
AccorHotel
Egypt - Cairo
<p>Supervise all hotel operations during the assigned shift, including front desk, housekeeping, food and beverage, and maintenance. Ensure high levels of guest satisfaction by responding promptly and effectively to guest requests, complaints, and emergencies. Manage staffing levels, delegate tasks, and motivate team members to deliver excellent service. Monitor adherence to hotel policies, health and safety regulations, and quality standards. Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness and operational efficiency. Handle conflict resolution and problem-solving related to guest issues or team concerns. Liaise with other hotel departments to ensure seamless coordination and communication. Prepare and maintain shift reports, including incidents, guest feedback, and operational updates. Support the management team with employee training, scheduling, and performance evaluations as needed. Ensure financial control measures such as cash handling, billing accuracy, and inventory management are followed.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in hotel management or a related hospitality role. Strong leadership and interpersonal skills. Excellent customer service and communication abilities. Ability to remain calm and decisive under pressure. Good organizational and problem-solving skills. Knowledge of hotel management software is a plus. Flexibility to work various shifts including nights, weekends, and holidays. BSC degree in Hospitality Management or relevant experience.</p>
AccorHotel
Egypt - Cairo
<p>The Kids Club Manager is responsible for overseeing the daily operations, programming, and team management of the Kids Club. This role ensures that all children s activities are delivered in a fun, safe, and engaging environment that aligns with the entertainment standards. Oversee the day-to-day operations of the Kids Club, ensuring cleanliness, safety, and adherence to company standards. Develop, implement, and evaluate a dynamic schedule of age-appropriate activities and themed events. Manage Kids Club inventory, supplies, and budget under the supervision of the Entertainment Manager. Recruit, train, and supervise Kids Club team to maintain high service and safety standards. Deliver exceptional customer service and create memorable experiences for children and families. Communicate effectively with parents/guardians regarding their children s participation and well-being. Handle guest feedback, concerns, and incidents promptly and professionally. Collaborate with the Entertainment Manager to plan and promote new and creative programs, themed events, and seasonal activities. Maintain accurate records of incidents, attendance, and staff certifications.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree or diploma in Hospitality, Education, Recreation, Childcare, or related field.</li><li>Minimum 2 years of experience in children s recreation, childcare, or entertainment management in similar role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Knowledge of child safety and safeguarding procedures.</li><li>Creative, energetic, and passionate about working with children.</li><li>Flexibility to work evenings, weekends, and holidays as required.</li></ul>
AccorHotel
Egypt - Cairo
<p>Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary. Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier. Screens incoming calls for guest when requested. Updates room rack in Telephone Exchange. Handles wake-up calls and requests for directory assistance from guests; gives general information to guests. Handles emergency communications for the hotel. Maintains cleanliness and order of work area. Performs duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's in Tourism , Languages or any related Field.</li><li>- ( 0-3 ) years experience working with Opera or a related system.</li><li>- Fluency in English is a must.</li><li>- Additional languages are a plus.</li></ul>
AccorHotel
Egypt - Cairo
<p>Coordinate daily People & Culture administrative activities. Support implementation of P&C policies, procedures, and initiatives. Act as a coordination point between departments and the P&C team.</p><p>Maintain accurate employee files, contracts, and HR documentation. Prepare letters, certificates, memos, and official correspondence. Ensure confidentiality and proper document control at all times.</p><p>Support recruitment processes including screening coordination and interviews. Coordinate onboarding activities, documentation, ID cards, and inductions. Ensure timely completion of onboarding checklists.</p><p>Serve as a point of contact for colleague queries and service requests. Support employee relations activities with professionalism and discretion. Assist with welfare, accommodation, and benefits coordination as required.</p><p>Assist in monitoring attendance, leave records, and overtime. Support payroll preparation by providing accurate data to Finance. Follow up on discrepancies and corrections.</p><p>Prepare People & Culture reports such as headcount and attendance. Support audits, inspections, and compliance documentation. Ensure P&C activities comply with labor law and hotel standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in People & Culture, Business Administration, or related field.</li><li>2-4 years of experience in People & Culture or HR coordination roles, preferably in hospitality.</li></ul>
AccorHotel
Egypt - Cairo
<p>Responsible for the recommendation and sales of wines and other beverages to guests and the wine sales off premises. Offering and promote the digestive trolley. Spoil our guests with a big smile on your face. Converse with guest in fluent English and be able to entertain with a sensible conversation. Speak at least one other European language. Work towards target revenue per guests and revenue per month. Maintain and update wine and all other beverage lists. Ensure wines off critical age get sold. Establish sommelier recommendation. Check pricing is up to date. Maintain standards as would be expected in a Michel in star rated restaurant Train front of house and chefs about wine / wine matching. Make sure all service staff knows which wines to recommend to each dish of the menu. Work with head chef on menu and ingredients which are wine friendly. Helps writing the menus in accordance with maitre d. Carry out wine education classes. Fully trained in Herzog wines to be able to back up cellar door. Carry out monthly stock control, inventory. Update continuously all stock forms. Be in charge of purchasing the wines and creating the wine list based on the chef recipes. The sommelier handles all wine inventory and management. Waiters are trained by the sommelier on the wine list and successful pairings. Discuss wine orders and their subsequent pricing with Therese Herzog. Make sure wines get returned to suppliers and credits issued for corked and spoiled wines. Perform normal service duties as assigned by the ma tre d . Keep wine cellar (private dining room) of immaculate appearance and order. Make sure new. deliveries are stored immediately and update on the wine and inventory list Responsible for the cigar collection. Know and recommend offering. Responsible for the handling and maintenance of the cigars and the Humidors. Cigar service to guests. Train staff. (Liaise with Hans Herzog for cigars.) Monthly inventory and stock control of cigars. Assist and replace the maitre d during its absence inclusive cash up and reconciliation. Carry out some work with Hans Herzog and assistant wine maker in the vineyard and winery to understand Herzog wines. Liaise on a regular basis about new releases and feedback from guests. Become a Herzog wine ambassador. During vintage establish rooster for service and chef staff to help with picking and lecture about the grape varieties being picked. Train cellar door hosts and any helpers. Make sure wines are handled and shared efficiently and without waste between restaurant, bistro and cellar door. Visit other cellar doors and wineries and take along all interested staff. Suggest wine related items which could be sold in the cellar door and restaurant Review all accounting reports before submitted to the financial controller or his delegated for approval. Review the purchase requests & purchase orders (verify the limit). Reconcile the bank accounts on monthly basis. Review the F&B linen, uniform, glassware, and etc. inventory. Analysing the assets and liabilities accounts. Supervising the finance department personnel as detailed in the organization chart</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a high school or vocational diploma</p><p>Experience: At least 4 years of related work experience following theoretical education.</p><p>Foreign Language: Sufficient level of English, communicate effectively with guests.</p><p>Courses and Training: Advanced level of theoretical and practical knowledge.</p><p>Computer Literacy: Skills: Have a good communication with guest and have ability to control his staff and handling guest complaints.</p>
AccorHotel
Egypt - Cairo
<p>Senior manager in the Food and Beverage Department responsible for all operations related to food and beverages. Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management. Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement and ensure implementation of these decisions in the best manner. Manage all business and functions of the F&B Department. Maximise the department s profitability through operations. Manage operations to ensure the highest quality delivery of food and beverage products and service. Control and analyse the below points: Sales and costs Display quality and service standards of F&B products Ensure proper use, protection and maintenance of departmental utensils. Conduct activities to increase customer satisfaction and, enhance service quality. Consolidate business relationships between employees in the department. Responsible for preparing training programmes for the F&B Department and the trainings of employees in his/her department. Organise meetings to obtain data and achieve results. Prepare and offer new menus and beverage lists, taking into account the purchasing power of guests and the region. Make plans with department managers in order to deliver successful organisations within the hotel. Attend departmental meetings and the Head Office meeting according to the hotel management calendar. Update the below areas related to food and beverages according to the hotel s policies and procedures: Finance, standards, employees and trainings, outlets and recreation/entertainment Conduct promotional activities to increase sales and conduct meetings for banquet organisations Ensure protection, maintenance and replacement of materials and utensils. Prepare and monitor monthly and annual F&B departmental budget. Arrange for minimum and maximum storage of materials and utensils that belong to the F&B Department. Contribute to preparing the hotel s income plans and marketing programmes. Research opportunities for professional self-development. Deliver the income and expenses of the F&B Department in line with the facility s budget discipline. Develop plans based on data of previous years. Determine staffing requirements (such as permanent, seasonal and interns etc.) for the following year, in line with the budget availability and upon the General Manager s approval. Create the necessary motivational environment to ensure and increase productivity and success of current staff and develop necessary arguments to ensure F&B Department employees commitment to the facilities. Ensure order and control of communication, as effective communication will also increase productivity in the F&B Department. Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis. Conduct brainstorming sessions and group work to unleash employees talents. Take part in the Food Safety Team and attend MR meetings. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education/Experience: 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.</p><p>Foreign Language: Sufficient level of English to communicate effectively with guests and employees.</p><p>Courses and Training: Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.</p><p>Computer Literacy: MS Office applications.</p><p>Skills: Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.</p>
AccorHotel
Egypt - Cairo
<p>Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries. Delivers on plans and objectives where food & beverage initiatives & hotel targets are achieved. Supervises the food & beverage team fostering a culture of growth, development, and performance within the department. Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Takes the lead to deliver departmental programmes that advance service standards, profitability, and cost control. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in food & beverage service. Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions with proven problem-solving capabilities offering support where required. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Experience of working with IT systems on various platforms. Strong communication skills.</p>
AccorHotel
Egypt - Cairo
<p>Job Description Prepare all potentially hazardous foods at the correct temperatures and in accordance with HACCP and food safety guidelines. Follow appropriate personal hygiene procedures to ensure that all food served to guests is safe for consumption, including proper hand washing and disinfection, wearing the required hat/hairnet, clean uniform, and appropriate footwear. Be responsible for preparing, producing, and presenting all food items related to the Garde Manger section according to the established recipes and hotel standards. Ensure that all food items included in the daily menu, buffet, banquet, and la carte requirements are prepared and ready for service on time. Maintain the required personal grooming and kitchen hygiene standards, including clean and well-maintained hair, appropriate facial hair, clean uniform, and proper personal hygiene. Make the best possible use of available ingredients while maintaining the required quality, portion size, and presentation standards. Inform the Sous Chef or Junior Sous Chef of the materials and ingredients required for the following day to ensure that they are requested and provided from the storage areas. Assist in designing, preparing, and arranging decorations required for buffet displays, cold food presentations, salads, appetizers, and other Garde Manger products. Pay close attention to the quantities and portion sizes planned for all food items in order to maintain consistency and control food costs. Store food products and prepared items at the workstation in the correct manner, including proper covering, labeling, dating, temperature control, and storage conditions. Maintain the highest standards of hygiene, cleanliness, food safety, and health conditions within the workstation and Garde Manger section. Perform all duties related to the Garde Manger section and follow all instructions, recipes, preparation methods, and operational procedures provided by the Chef and Sous Chef. Be responsible for all mise en place, preliminary preparations, and operational checks within the assigned section during working hours. Ensure that food is prepared according to the daily buffet program, banquet requirements, la carte orders, and production plan for the Garde Manger section. Prepare all food items according to the approved standard recipes in order to maintain consistent portions, taste, quality, and presentation. Present food in an attractive and appealing manner and ensure that all decorations and presentations comply with the hotel s standards. Coordinate and exchange information with other kitchen sections to ensure smooth operation, proper timing, and continuous food service. Ensure that storage areas belonging to the Garde Manger section are always clean, organized, properly labeled, and maintained according to food safety standards. Assist the Stewarding Supervisor and Stewarding team in maintaining the highest standards of cleanliness, sanitation, and hygiene within the kitchen. Complete and maintain all records related to food preparation, storage, cooking, temperature control, and presentation as required by the Food Safety Management System. Ensure that all food products are handled according to FIFO principles and that expired, spoiled, or unsuitable products are not used. Monitor the quality, freshness, temperature, and appearance of all ingredients and prepared food items throughout the working period. Ensure proper handling and storage of cold food products and maintain the required temperature throughout preparation, storage, and service. Support the implementation of departmental instructions and training related to energy conservation and ensure responsible use of kitchen equipment, water, and energy. Implement responsibilities related to the proper separation, collection, and disposal of waste and support efforts to reduce food waste, environmental pollution, and harmful effects on the environment. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management that are not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a high school or vacation diploma.</p><p>Experience: At least 8 years of practical experience.</p><p>Foreign Language: Not required.</p><p>Courses and Seminars: Prior attendance in courses and seminars in the related field.</p><p>Computer Literacy: Not required.</p><p>Skills: Is an expert on the products and cooking techniques in the related department. Has basic knowledge about the other kitchen sections and processes. Expected to possess technical knowledge and work experience related to the methods, advanced techniques and work processes in the related field. Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature.</p>
AccorHotel
Egypt - Cairo
<p><strong>KEY RESPONSIBILITIES:</strong></p><p><strong>Strategic planning</strong></p><ul><li>Participate in the strategic planning, marketing plan and budgeting processes to provide expert input.</li><li>Build digital yearly plan covering all digital channels and levers (Direct and Indirect).</li></ul><p><strong>Website Management</strong></p><ul><li>Oversee the design, functionality, and content of the hotel website (All.com / Brand.com / Standalone).</li><li>Ensure the websites is optimized for SEO and user experience.</li><li>Regularly update the site with current promotions, events, and relevant content to push Rooms, F&B outlets and MICE.</li></ul><p><strong>OTAs</strong></p><ul><li>Manage relationships with Online Travel Agencies (OTAs) such as Booking.com, Expedia, etc.</li><li>Coordinate OTA strategy together with the Director of Revenue.</li><li>Optimize listings and manage content on all third-party websites.</li><li>Monitor and analyze performance metrics to enhance visibility and conversions.</li><li>Activate and manage digital tools on OTAs platforms (Booking.com Sponsored Ads, Expedia Travel Ads, Packages, Visibility Boosters, etc.)</li></ul><p><strong>Digital Marketing</strong></p><ul><li>Develop and implement comprehensive digital marketing strategies, including SEO, content and email marketing with focus on Rooms, F&B outlets and MICE.</li><li>Coordinate with the marketing team to ensure brand consistency across all digital platforms (images, videos, descriptions, offers, etc.)</li><li>Handle the email Marketing with the third-party tool for Rooms, F&B and other outlets in line with the strategy and corporate guidelines.</li><li>Manage hotel s online reputation to identify areas for improvement in guest experience.</li><li>Work with the guest relations team to address any online guest complaints or issues promptly.</li></ul><p><strong>Social Media Management</strong></p><ul><li>Execute social media strategies together with a marketing team to enhance brand awareness and engagement.</li><li>Curate paid media campaigns for platforms such as Facebook, Instagram or Tiktok.</li><li>Monitor social media channels coverage and performance.</li></ul><p><strong>Data Analysis and Reporting</strong></p><ul><li>Analyze data from various digital platforms to track performance and identify opportunities for improvement.</li><li>Measure and report the performance of all digital marketing campaigns and assess against goals.</li><li>Prepare regular reports on key metrics, such as website traffic, conversion rates, and revenue generated from digital channels.</li><li>Monitor third party intelligence sources to identify revenue opportunities (OTA, GDS, market studies, web tools and levers).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Marketing, Business, Hospitality Management, or a related field.</p><p>3-5 years proven experience in e-commerce, digital marketing, or a similar role within the hospitality or other industries.</p><p>Strong communication skills both verbally and in writing.</p><p>Composed and confident in dealing with luxury clientele.</p><p>Strong understanding of current digital marketing concepts.</p><p>Strong understanding of SEO, SEM, and online marketing strategies.</p><p>Ability to work in a fast-paced environment and manage multiple projects simultaneously.</p><p>Knowledge of hotel management software and OTA platforms is a plus.</p><p>Proficiency in web analytics tools (e.g., Google Analytics) and content management systems (CMS).</p><p>Be familiar with the latest digital platforms to maximize revenues.</p><p>Be a fluent English speaker and eligible to work in the hotel location</p><p><strong>PERSONAL ATTRIBUTES:</strong></p><ul><li>Strategic thinker with a proactive approach.</li><li>Detail-oriented and highly organized.</li><li>Creative and innovative mindset.</li><li>Ability to work independently and as part of a team</li></ul>