robusta jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Overview We are looking for a delivery-focused Project Manager to own end-to-end execution of web and app development projects, including ongoing support and maintenance engagements.<br> This role requires someone who can operate effectively in evolving environments where structure exists but needs strengthening.<br> The ideal candidate takes accountability for delivery outcomes, drives momentum across teams, and ensures projects move forward proactively rather than reactively.<br> While overall client ownership remains at senior level, this PM will lead client calls, manage reporting, coordinate UAT, and serve as the primary driver of day-to-day delivery execution.<br> Key ResponsibilitiesProject Ownership &amp; Delivery Own end-to-end delivery of web/app development projects Manage sprint planning, execution, and closure with Dev &amp; QA teams Drive timely sprint completion and minimize spillover Ensure clarity on scope, deliverables, and acceptance criteria Maintain delivery momentum across parallel workstreams Risk &amp; Issue Management Proactively identify risks and potential blockers Escalate early with mitigation plans Investigate root causes of delays and drive resolution Track and manage cross-team dependencies Client-Facing Responsibilities Lead client status calls and delivery discussions Present structured progress updates and reports Own UAT coordination, including entry/exit alignment and closure Manage support ticket tracking and prioritization Maintain clear and professional communication with enterprise clients Technical Collaboration Work closely with developers and QA teams to ensure realistic planning and execution Understand technical discussions sufficiently to challenge timelines and clarify dependencies Translate technical progress into clear client-facing communication 3+ years of experience in digital project management (web/app delivery) Experience managing Dev &amp; QA teams in Agile or hybrid environments Solid general technical understanding, with the ability to follow and engage in technical discussions Experience working with enterprise or demanding clients Strong ownership mindset with a track record of driving delivery outcomes Plus Experience managing support and maintenance contracts</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role We are looking for a Mid-Level Frontend Engineer with strong experience in building scalable, customer-facing web applications using React.<br>js and Next.<br>js . The ideal candidate has experience working on production applications, collaborating with cross-functional teams, and writing clean, maintainable, and performant code.<br> Responsibilities Develop and maintain modern web applications using React.<br>js and Next.<br>js. Build responsive, reusable, and accessible UI components.<br> Collaborate with designers, backend engineers, and product teams to deliver new features.<br> Optimize application performance, Core Web Vitals, and user experience.<br> Integrate REST APIs and GraphQL services.<br> Implement state management solutions such as Redux Toolkit or TanStack Query.<br> Participate in code reviews and maintain high code quality.<br> Troubleshoot production issues and monitor application performance.<br> Contribute to frontend architecture and reusable component libraries.<br> Follow Agile development practices and participate in sprint planning.<br> 3–5 years of frontend development experience.<br> Strong experience with React.<br>js . Good experience with Next.<br>js . Strong knowledge of JavaScript (ES6+) and TypeScript.<br> Solid understanding of HTML5, CSS3, and responsive design.<br> Experience with Tailwind CSS or Bootstrap.<br> Experience consuming REST APIs and/or GraphQL.<br> Familiarity with state management using Redux Toolkit, Redux, or TanStack Query.<br> Experience using Git.<br> Understanding of frontend architecture and reusable component design.<br> Good problem-solving and debugging skills.<br> Very Good English communication skills.<br> Tech Stack React.<br>js Next.js JavaScript (ES6+) TypeScript HTML5 CSS3 Tailwind CSS Redux Toolkit TanStack Query REST APIs GraphQL Git Jest React Testing Library Docker AWS (nice to have) Sentry CI/CD</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.</p><br><p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe. </p><br><p><strong>Job Overview </strong></p><br><p>We are seeking a motivated Junior .NET Developer to join our team on a 6-month remote contract. This role is ideal for someone with a solid understanding of .NET fundamentals and C# who is eager to gain hands-on experience working on real-world applications in a collaborative development environment.</p><br><p><strong>Role Responsibilities </strong></p><br><ul><li>Develop, maintain, and troubleshoot applications using C# and the .NET platform.</li><li>Write clean, maintainable, and well-documented code.</li><li>Collaborate with senior developers, QA engineers, and other team members to deliver high-quality software.</li><li>Participate in code reviews and implement feedback.</li><li>Debug and resolve software defects and performance issues.</li><li>Follow established coding standards and development best practices.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.</p><br><p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe. </p><br><p><strong>Job Overview </strong></p><br><p>We are seeking an experienced <strong>Senior Salesforce Agentforce</strong> to lead the design and delivery of enterprise-grade AI agent solutions using Salesforce Agentforce. This role requires deep expertise in Agentforce architecture, Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), and the Salesforce platform.</p><br><p>You will work closely with business stakeholders, architects, delivery teams, and executive leadership to identify AI use cases, define solution architectures, and drive successful Agentforce implementations across complex enterprise environments.</p><br><p><strong>Role Responsibilities </strong></p><br><ul><li> Lead Agentforce discovery workshops to identify high-value AI use cases and assess solution fit. </li><li> Define agent care plans, success metrics, adoption strategies, and implementation roadmaps. </li><li> Architect Agentforce solutions, including: </li></ul><p>- Agents and sub-agents </p><br><p>- Topics </p><br><p>- Actions (Apex, Flow, Prompt-based, and Invocable Actions) </p><br><p>- Instructions and orchestration </p><br><ul><li> Design grounding strategies using Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), vector databases, embedding and chunking techniques, and retrieval optimization for both structured and unstructured data. </li></ul><ul><li> Design scalable Salesforce platform architectures, including: </li></ul><p>- Data model </p><br><p>- Sharing and visibility model </p><br><p>- Security architecture </p><br><ul><li> Develop solution extensions using Apex, Lightning Web Components (LWC), and Salesforce Flow. </li><li> Produce technical architecture documentation, solution blueprints, and executive presentations. </li><li> Establish architectural governance, implementation standards, and best practices to ensure scalability, reusability, and compliance with Agentforce platform guardrails. </li><li> Collaborate with delivery teams, data engineers, integration architects, and enterprise stakeholders across multi-system environments, including ERP, CRM, middleware, and external AI services. </li><li> Support pre-sales initiatives by contributing to solution design, effort estimation, demonstrations, and proof-of-concept (POC) development. </li><li> Provide technical leadership and mentoring to project teams throughout the solution lifecycle.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Octopus by RTG</strong><br>Octopus by RTG is the tech hiring and outsourcing arm of <strong>Robusta Technology Group</strong>, dedicated to connecting exceptional tech talent with top-tier organizations across the <strong>MENA, GCC, Europe, the US, and Canada</strong>. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.<br><strong>About the Role</strong><br>We are looking for a motivated <strong>Junior Product Owner / Business Analyst</strong> to join our product team remotely. This is an entry-level role, ideal for someone early in their career.<br>You will work closely with product managers, developers, designers, and stakeholders to help gather requirements, document business needs, and support the delivery of user-centered digital solutions.<br><strong>Key Responsibilities</strong><br><ul><li> Assist in gathering, analyzing, and documenting business and product requirements </li><li> Translate business needs into clear user stories, use cases, and functional requirements </li><li> Support the Product Owner in maintaining and prioritizing the product backlog </li><li> Participate in sprint planning, reviews, and retrospectives </li><li> Collaborate with development and design teams to clarify requirements and acceptance criteria </li><li> Conduct basic market, user, and competitor research </li><li> Help validate delivered features against business requirements </li><li> Prepare simple documentation, presentations, and reports for stakeholders </li><li> Support UAT (User Acceptance Testing) activities and feedback collection</li></ul><br><strong>Requirements</strong><br><ul><li>Bachelor's degree in Business, Information Systems, Computer Science, or a related field </li><li> 0-2 years of experience in a Product, Business Analysis, or related role (internships count) </li><li> Basic understanding of Agile / Scrum methodologies </li><li> Strong analytical and problem-solving skills </li><li> Good communication skills in English (written and verbal) </li><li> Ability to work remotely and collaborate with cross-functional teams </li><li> Attention to detail and willingness to learn</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group , dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada .<br> We specialize in building strong, long-term partnerships between skilled professionals and innovative companies.<br> Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.<br> We are seeking a Product Owner / Service Designer (Mid-Level) to support product ownership and service design activities within a remote project environment.<br> The role will be responsible for translating user needs, business objectives, and operational requirements into clear product direction and actionable solutions.<br> The ideal candidate will lead service design initiatives, facilitate journey mapping activities, define and prioritize product requirements, align stakeholders, and support the creation of efficient operational workflows.<br> This role requires a balance of strategic thinking, customer-centric design, and strong execution skills to ensure successful delivery of product outcomes.<br> Key Responsibilities Lead product ownership activities, including defining product vision, managing priorities, and supporting delivery of product initiatives.<br> Conduct service design activities to identify user needs, business challenges, and opportunities for improvement.<br> Facilitate customer journey mapping, service blueprinting, and workflow definition sessions.<br> Gather, analyze, and translate business and user requirements into clear product requirements and actionable deliverables.<br> Manage and prioritize product backlogs based on business value, user impact, and project objectives.<br> Collaborate with cross-functional teams, including business stakeholders, designers, developers, and operational teams.<br> Ensure alignment between stakeholders through effective communication, workshops, and decision-making processes.<br> Define and optimize operational workflows to improve service efficiency and user experience.<br> Support continuous improvement by analyzing feedback, identifying gaps, and recommending enhancements.<br> Document processes, requirements, user journeys, and service design outputs.<br> Bachelor’s degree in Business, Design, Information Systems, Engineering, or a related field.<br> 3–5 years of experience in product ownership, service design, UX design, business analysis, or related roles.<br> Proven experience managing product requirements, prioritization, and stakeholder alignment.<br> Strong understanding of service design methodologies, customer journey mapping, and user-centered design principles.<br> Experience working with Agile methodologies and cross-functional delivery teams.<br> Ability to translate complex business needs into structured solutions and clear product requirements.<br> Strong facilitation, communication, and presentation skills.<br> Analytical mindset with strong problem-solving capabilities.<br> Ability to work independently and effectively in a remote environment.<br> Experience with digital products, platforms, or service transformation projects is preferred.<br></span> </div>

We are looking for a CX Writer to join our team and help create clear, engaging, and customer-centric experiences across digital and customer touchpoints.<br><br>The ideal candidate will combine strong writing and communication skills with a solid understanding of Customer Experience (CX), customer journeys, Voice of Customer (VOC), and user needs. You will work closely with CX, Product, UX/UI, Marketing, and other cross-functional teams to turn customer insights into effective content and communication.<br><br>Key Responsibilities<br><br>Create and optimize customer-facing content across different customer touchpoints and channels Translate customer insights, feedback, and Voice of Customer (VOC) data into clear and customer-centric content Review customer journeys and identify opportunities to improve communication, messaging, and overall customer experience Develop and refine content for digital products, services, customer communications, FAQs, guides, notifications, and other customer touchpoints Ensure content is clear, consistent, easy to understand, and aligned with the customer journey Collaborate with CX, Product, UX/UI, Marketing, and business teams to ensure content supports both customer and business objectives Conduct research and analyze customer feedback to understand customer needs, pain points, and expectations Support customer journey mapping and identify content or communication gaps across different stages of the journey Participate in usability testing and incorporate customer feedback into content improvements Contribute to service and product launches by developing or reviewing customer-facing communication and content Maintain consistency in tone, terminology, and messaging across customer touchpoints Use data and customer feedback to continuously measure and improve the effectiveness of customer communications<br><br>Requirements<br><br>3+ years of experience in Customer Experience, CX Content, UX Writing, Content Writing, Customer Communications, or a related field Strong writing and editing skills with the ability to simplify complex information and communicate it clearly Strong understanding of customer journeys, customer pain points, and customer-centric design Experience working with Voice of Customer (VOC), customer feedback, or customer research Experience creating customer-facing content for digital or service environments Good understanding of UX principles, usability, and information architecture Ability to work collaboratively with cross-functional teams including Product, UX/UI, Marketing, and CXStrong analytical and problem-solving skills with a data-driven mindset Excellent communication and stakeholder management skills Excellent command of English and Arabic, both written and spoken

Robusta Technology Group (RTG) is a key driver of digital transformation, providing a holistic technology ecosystem. RTG partners with local and international organizations to build exceptional digital customer experiences, establish engineering hubs, and launch ventures across multiple industries and domains. Through its events, spaces, and content, RTG serves as a catalyst for innovation, impact, and sustainable growth.<br><br>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading technology consultancy group. With over a decade of experience and a successful track record of delivering more than 300 projects across Europe, the Middle East, and North America, RTG has established itself as a trusted technology partner and a preferred employer in the Egyptian market.<br><br>Together, Octopus and Robusta are building a bridge between Europe and Africa by creating tailored engineering hub solutions that connect global companies with exceptional talent.<br><br>About The Role<br><br>We are looking for a Senior QA Engineer with strong hands-on Salesforce experience to join our growing team on a 3-month remote contract.<br><br>In this role, you will be responsible for ensuring the quality, reliability, and functionality of Salesforce-based solutions throughout the software development lifecycle. You will work closely with developers, Salesforce teams, product owners, and other stakeholders to drive both manual and automated testing efforts and ensure that Salesforce implementations meet business and technical requirements.<br><br>What You'll Be Doing<br><br>Salesforce experience is a must-have for this role.<br><br>Collaborate with cross-functional teams to ensure quality throughout the Salesforce development lifecycle Design, develop, and execute comprehensive test cases and test scenarios for Salesforce applications and solutions Perform functional, integration, regression, system, and end-to-end testing across Salesforce environments Design, implement, and maintain automated test suites for Salesforce-based applications Validate Salesforce configurations, customizations, integrations, workflows, and business processes against functional and technical requirements Review business and technical requirements to ensure consistency, completeness, and testability Identify, document, track, and verify Salesforce-related defects through to resolution Test integrations between Salesforce and external systems and validate data flow and system behavior Perform regression testing following Salesforce releases, configuration changes, and new feature implementations Conduct post-release and post-implementation testing to ensure product stability and quality Work closely with Salesforce developers, administrators, product owners, and business stakeholders to identify and resolve quality issues Contribute to improving QA processes, test strategies, and automation coverage Suggest product and functionality improvements based on usability, quality, and customer experience standards Support UAT activities and ensure business requirements are properly validated before release<br><br>Requirements<br><br> 7+ years of progressive experience in Software Quality Assurance/Quality Control, with at least 2 years in a Senior or Lead QA role Strong hands-on experience testing Salesforce applications and solutions is a MUSTProven experience with Salesforce testing, including functional, integration, regression, system, and end-to-end testing Strong understanding of Salesforce functionality, configurations, customizations, and integrations from a QA/testing perspective Proven expertise in both manual and automated testing, including hands-on experience with automation frameworks Experience designing and executing detailed test plans, test cases, test scenarios, and regression suites for complex software systems Experience testing integrations between Salesforce and external applications or systems Strong track record of identifying, isolating, and documenting critical bugs and edge cases, with a high level of attention to detail Experience leading and mentoring QA teams and managing quality processes in Agile or hybrid development environments Excellent communication and stakeholder management skills, with the ability to translate technical findings into clear business impact Proficiency with bug tracking and test management tools Experience working with CI/CD environments and understanding of software release processes is a plus Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience

About Octopus By RTG<br><br>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.<br><br>We are currently hiring a Motion Designer for a digital insurance company in KSA on a remote, 1-year contract (subject to extension), offering an exciting opportunity to lead high-impact performance marketing campaigns within a dynamic and data-driven environment.<br><br>Main Responsibilities<br><br>Create motion graphics and animated content that bring ideas to life across digital platforms Collaborate closely with marketing, design, and content teams to produce engaging visual storytelling Develop dynamic assets for campaigns, social media, and digital products that align with brand identity and tone Stay updated with animation trends, techniques, and tools to keep the brand's motion identity fresh and innovative Design and animate content for social media, digital ads, and video campaigns Create motion graphics for product explainers, event videos, and promotional materials Collaborate with the creative team to develop storyboards and animation concepts Edit and enhance video content with smooth transitions, text animations, and visual effects Maintain brand consistency across all motion and video outputs Optimize animations for multiple formats including web, mobile, and social media Deliver high-quality work under tight deadlines<br><br>Requirements<br><br>Education:<br><br>Bachelor's degree in Animation, Motion Graphics, Visual Communication, or a related field (required)<br><br>Experience & Knowledge:<br><br>1-3 years of professional experience in motion design, animation, or video content creation Proficiency in Adobe After Effects, Premiere Pro, Illustrator, and Photoshop Familiarity with Cinema 4D or other 3D software is a plus Strong understanding of animation principles, timing, and visual rhythm Experience with animated typography, infographics, and explainer videos Knowledge of sound design integration for motion graphics Familiarity with Figma or other digital collaboration tools Understanding of video formats, compression, and export settings for various platforms Creativity, attention to detail, and ability to meet tight deadlines in a remote environment<br><br>Benefits<br><br>Remote opportunity within a collaborative and growth-focused environment Competitive compensation Social and medical insurance

Role Purpose:<br><br>The Cloud Dev Sec Ops Engineer is responsible for designing, implementing, and securing cloud-based infrastructure and CI/CD pipelines. The role ensures seamless automation, robust security integration, and efficient monitoring of systems across OCI and GCP environments to enable secure, scalable, and high-performing applications.<br><br>Key Responsibilities:<br><br> CI/CD Pipeline & Dev Sec Ops Design, build, and secure CI/CD pipelines using Git Hub Actions Integrate automated security testing (SAST/DAST) using Sonar Qube and related tools Implement and manage Git Ops workflows for continuous delivery using Argo CD Cloud Infrastructure & Automation Design, build, and secure cloud infrastructure on OCI and GCP using Terraform Automate configuration and security hardening tasks using Ansible Develop and maintain automation scripts and perform system administration using Bash Secure and manage container orchestration platforms including Oracle Kubernetes Engine (OKE) and Google Kubernetes Engine (GKE) QA Automation Enablement Collaborate with the QA team to integrate automated test suites into CI/CD pipelines Enable automated execution of QA tests to act as quality gates before deployment Observability & Monitoring Build and manage the enterprise observability and monitoring stack using Splunk, Grafana, and Prometheus Develop dashboards, alerts, and incident response playbooks for performance and security monitoring<br><br>Key Interactions:<br><br>Internal: Infrastructure, Developers, Security Teams External: Technology vendors and solution partners (as needed)<br><br>Requirements<br><br>Education<br><br>Bachelor's degree in Computer Engineering, Information Technology, or a related field (preferred)<br><br>Experience<br><br>3+ years of hands-on experience in Dev Ops or Cloud Engineering Proven expertise in Dev Sec Ops principles and Software Development Lifecycle (SDLC) Strong proficiency in Bash scripting and automation with Ansible Deep understanding of cloud security architecture and native security services on OCI and GCPExtensive experience with Infrastructure as Code (Terraform) Advanced skills in CI/CD design using Git Hub Actions and Git Ops tools like Argo CDHands-on experience in Kubernetes (OKE/GKE) setup and security Practical experience with security scanning tools (Sonar Qube, SAST, DAST) Strong knowledge of observability platforms (Splunk, Grafana, Prometheus) Familiarity with automated functional testing frameworks and integration into Dev Ops pipelines<br><br>Core Competencies:<br><br>Strong analytical and problem-solving skills Attention to detail and focus on security best practices Ability to collaborate effectively across cross-functional teams Excellent communication and documentation skills Continuous learning mindset and adaptability to new technologies

About The Role<br><br>We are looking for an experienced E-Commerce Commercial Manager to drive the commercial success of our e-commerce partners by owning revenue growth, profitability, and trading performance. You will be responsible for developing commercial strategies, optimizing product assortments, pricing and promotions, and ensuring partners achieve their growth objectives.<br><br>This role requires a commercially driven professional with strong analytical skills, hands-on e-commerce experience, and the ability to build trusted relationships with senior client stakeholders.<br><br>Key Responsibilities<br><br> Own the commercial strategy and performance of assigned e-commerce partner accounts. Deliver agreed GMV, revenue, and gross margin targets across managed accounts. Develop and execute assortment, pricing, promotional, and discount strategies that maximize revenue while protecting profitability. Build and manage commercial calendars to ensure timely execution of campaigns and promotions. Analyze trading performance and translate data into actionable commercial recommendations. Present performance reports, business reviews, and growth opportunities to client stakeholders. Forecast demand with clients and collaborate with Marketing and Operations teams on inventory and campaign planning. Monitor and optimize key commercial KPIs, including GMV, AOV, conversion rate, gross margin, acquisition cost per order, and sell-through. Identify strategic collaboration opportunities with payment providers, SMS gateways, and other commercial partners that create value for both the business and clients. Support the Ventures Director in evaluating new business opportunities and preparing commercial proposals. Work cross-functionally with Marketing, Product, and Operations teams to ensure successful execution of commercial initiatives. <br><br>Requirements<br><br>Bachelor's degree in Business Administration, Marketing, Commerce, or a related field. 8+ years of experience in commercial management, category management, retail, or business management. 3-4+ years of dedicated e-commerce experience. Proven experience managing GMV, revenue, and gross margin targets. Strong understanding of e-commerce trading, merchandising, pricing, promotions, and assortment planning. Experience analyzing and improving KPIs such as GMV, AOV, conversion rate, gross margin, CAC/Cost per Order, and sell-through. Experience collaborating with digital marketing and media buying teams. Excellent analytical, presentation, and stakeholder management skills. Ability to influence senior client stakeholders and drive commercial decisions. Experience managing multiple brands, accounts, or e-commerce partners simultaneously. <br><br>Nice to Have<br><br> Experience in digital commerce agencies or e-commerce service providers. Experience managing marketplace or omnichannel retail businesses. Knowledge of demand forecasting and commercial planning. Strong understanding of digital marketing performance metrics

Own the customer experience strategy, roadmap and delivery for the active ecommerce partners - so every end user interaction with the partners' online platform, is responsive, convenient and up to expectations. Fuelling tech roadmap pipeline via customers' feedback and ecom internal functions business requirements aiming for better experience, more GMV and lower costs<br><br>Leverage scale of active partners to develop collabs and deals across marketing automation, CRM & other tools for the benefit of both RTG & partners<br><br>Active participation in building solid CX plans with Ventures Director to activate new potential prospects<br><br>Outcomes & Scorecard<br><br>Success in this role is measured by Active Partners'Tech Roadmap adherence Data reliability and accuracy Platform Conversion rate CSAT sustained at ≥90%NPS improved quarter over quarter against each account baseline Refunds and disputes resolved within partners' policy and SLA, with zero aging cases<br><br>Core Responsibilities (Prioritized & Outcome-Oriented)<br><br>Deliver the signed off tech roadmap for every managed partner account Own the data based to enable all Ecom segments take fast and correct decisions Setting standards across every managed partner account Lead, coach, and direct the service team to meet response, resolution, and quality standards Own escalation and complaint management so issues are fully resolved and do not recur Turn feedback and contact data into root-cause fixes with Commercial, Operations, technology and the Partner<br><br>Scope & Authority<br><br>Own (Core Focus)<br><br>Active Partners' Product Management; Website usability, content clarity, and checkout experience. Owning Tech Roadmap, Data Analytics, product listing, Promo rules setup Customer Service Operations; Shipping methods, time slots, orders capacity distribution, reordering, etc Customer Service; Escalation and complaint resolution within client-approved policy and Voice-of-customer reporting to clients and internal functions across all channels (chat, phone, email, social, Whats App)<br><br>Influence (Secondary / Support)<br><br>Delivery promise time End user cancellation, rejections, and exchange policy design Customer Acquisition strategy<br><br>Not Responsible For<br><br>Pricing, promotions, assortment, or margin decisions Fulfillment, warehousing, or courier performance Digital Marketing<br><br>Requirements<br><br>Ideal Profile<br><br>Bachelor's degree in Computer Science or Business, with 8+ years of overall business experience and 3-4 years in of Ecommerce Product Management Ability to work under pressure Familiar with Ecom analytics tools such as GA4Takes decisions based on data Experience in handling & delivering service for multiple brands or accounts, adapting tone Data-literate and hands-on with CRM / ticketing tools (Zendesk, Freshdesk, or similar)

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.<br><br>Currently, we are hiring a Microsoft Dynamics 365 Senior Techno-Functional Consultant for one of our partner organizations in KSA, offering the opportunity to contribute to exciting projects within a dynamic and forward-thinking environment.<br><br>The Microsoft Dynamics 365 Senior Functional Consultant is responsible for managing, enhancing, and optimizing the Dynamics 365 platform across all departments. The role ensures business alignment, drives continuous improvement, and leads integration efforts with other core systems such as Car Pro, Salesforce, Mule Soft, and the Data Warehouse.<br><br>This position combines technical expertise with business process knowledge to deliver scalable, efficient, and user-centric solutions that support the organization's digital transformation goals.<br><br>Key Responsibilities<br><br>Manage and support the overall Dynamics 365 environment, ensuring stability, functionality, and alignment with business needs Collaborate with stakeholders to identify enhancement opportunities, gather requirements, and implement effective solutions Work with internal teams and external partners to deploy new modules and system features Ensure proper system configuration, data integrity, and security controls Lead integrations between Dynamics 365 and other enterprise platforms (Car Pro, Salesforce, Mule Soft, and the Data Warehouse) Conduct gap analysis and develop improvement plans to optimize business processes Provide end-user training, documentation, and post-deployment support Oversee change management, testing, and release management activities Ensure compliance with IT policies, data governance, and audit requirements Act as the subject matter expert (SME) on Dynamics 365 applications and related business processes<br><br>Requirements<br><br>Bachelor's degree in Information Systems, Computer Science, or Business Administration7+ years of experience implementing and managing Microsoft Dynamics 365 (Finance, Operations, or CRM) Hands-on experience integrating Dynamics 365 with third-party systems and APIsPreferred certifications: Microsoft Certified Dynamics 365 Functional Consultant or Solution Architect Strong analytical, problem-solving, and project management skills Excellent communication and stakeholder engagement abilities Fluent in both Arabic and English

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.<br><br>We are seeking a Product Owner / Service Designer (Mid-Level) to support product ownership and service design activities within a remote project environment. The role will be responsible for translating user needs, business objectives, and operational requirements into clear product direction and actionable solutions.<br><br>The ideal candidate will lead service design initiatives, facilitate journey mapping activities, define and prioritize product requirements, align stakeholders, and support the creation of efficient operational workflows. This role requires a balance of strategic thinking, customer-centric design, and strong execution skills to ensure successful delivery of product outcomes.<br><br>Key Responsibilities<br><br>Lead product ownership activities, including defining product vision, managing priorities, and supporting delivery of product initiatives Conduct service design activities to identify user needs, business challenges, and opportunities for improvement Facilitate customer journey mapping, service blueprinting, and workflow definition sessions Gather, analyze, and translate business and user requirements into clear product requirements and actionable deliverables Manage and prioritize product backlogs based on business value, user impact, and project objectives Collaborate with cross-functional teams, including business stakeholders, designers, developers, and operational teams Ensure alignment between stakeholders through effective communication, workshops, and decision-making processes Define and optimize operational workflows to improve service efficiency and user experience Support continuous improvement by analyzing feedback, identifying gaps, and recommending enhancements Document processes, requirements, user journeys, and service design outputs<br><br>Requirements<br><br>Bachelor's degree in Business, Design, Information Systems, Engineering, or a related field3-5 years of experience in product ownership, service design, UX design, business analysis, or related roles Proven experience managing product requirements, prioritization, and stakeholder alignment Strong understanding of service design methodologies, customer journey mapping, and user-centered design principles Experience working with Agile methodologies and cross-functional delivery teams Ability to translate complex business needs into structured solutions and clear product requirements Strong facilitation, communication, and presentation skills Analytical mindset with strong problem-solving capabilities Ability to work independently and effectively in a remote environment Experience with digital products, platforms, or service transformation projects is preferred

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.<br><br>We are looking for a talented and experienced UI/UX Designer to lead the design strategy and execution of user-centered digital experiences. The ideal candidate will combine strong design expertise, leadership skills, and a deep understanding of user behavior to deliver intuitive, engaging, and scalable products.<br><br>Key Responsibilities<br><br>Define and drive the overall UX strategy in alignment with business and product goals Collaborate closely with Product Managers, Developers, and stakeholders to translate requirements into effective design solutions Conduct user research, usability testing, and data analysis to inform design decisions Create and review wireframes, user flows, prototypes, and high-fidelity designs Establish and maintain design systems, UI guidelines, and best practices Ensure consistency, usability, accessibility, and visual quality across all user interfaces Stay up to date with industry trends, tools, and emerging technologies<br><br>Requirements<br><br>3-6 years of experience in UI/UX design Strong portfolio demonstrating user-centered design and problem-solving skills Proficiency in design tools such as Figma, Sketch, Adobe XD, or similar Solid understanding of UX research methods, information architecture, and interaction design Experience working closely with engineering teams in agile environments Strong communication, presentation, and stakeholder management skills Ability to balance user needs with business and technical constraints

About The Role<br><br>We are looking for an experienced Salesforce Core Developer to join our team on a 4-month remote contract. The ideal candidate will have strong hands-on experience in Salesforce development, Lightning Web Components (LWC), and Salesforce integrations. You will work closely with technical and business teams to design, develop, and support scalable Salesforce solutions while ensuring seamless integration with external systems.<br><br>Responsibilities<br><br> Develop and maintain custom Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce configuration tools. Design and implement scalable business logic and custom Salesforce functionality. Build, enhance, and maintain Salesforce integrations using REST APIs and other integration technologies. Troubleshoot and resolve issues across end-to-end integration flows. Collaborate with cross-functional teams to gather requirements and translate them into technical solutions. Perform code reviews and ensure adherence to Salesforce development best practices. Support testing, deployment, and production releases. Document technical solutions and provide ongoing support throughout the project lifecycle<br><br>Requirements<br><br>4+ years of hands-on Salesforce development experience Strong expertise in Salesforce Apex development Proven experience developing Lightning Web Components (LWC) (mandatory) Solid experience designing and implementing Salesforce integrations using REST APIsExperience troubleshooting and supporting complex integration flows Good understanding of Salesforce platform architecture and development best practices Experience with Git and CI/CD processes is an advantage Strong problem-solving and communication skills Ability to work independently in a fully remote environment<br><br>Preferred Qualifications<br><br> Experience with Mule Soft integrations (highly preferred). Salesforce Platform Developer I or II certification is a plus. Experience working in Agile/Scrum teams. <br><br>Contract Details<br><br> Employment Type: Contract Duration: 4 Months Location: Remote Start Date: Immediate or as soon as possi

About The Role<br><br>We are seeking a Senior Salesforce Developer to join our team on a 4-month remote contract. The ideal candidate is an experienced Salesforce professional who can seamlessly balance business-as-usual (BAU) support with the delivery of new enhancements. You will play a key role in maintaining platform stability while developing and implementing new features to meet evolving business needs.<br><br>Key Responsibilities<br><br> Provide ongoing support and maintenance for Salesforce applications and existing functionality. Develop, test, and deploy enhancements across the Salesforce platform. Troubleshoot and resolve production issues, ensuring minimal disruption to business operations. Work closely with business stakeholders, administrators, and technical teams to understand requirements and deliver scalable solutions. Participate in the full software development lifecycle, including analysis, development, testing, deployment, and post-release support. Ensure solutions follow Salesforce development best practices and coding standards. Perform code reviews and contribute to continuous platform improvements. Maintain technical documentation for new developments and enhancements<br><br>Requirements<br><br>5+ years of hands-on Salesforce development experience. Strong experience developing custom Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce platform technologies. Proven experience providing ongoing Salesforce production support (BAU). Experience delivering platform enhancements and new features in a live Salesforce environment. Strong troubleshooting and problem-solving skills. Experience working with Salesforce integrations and APIs is an advantage. Familiarity with Agile development methodologies. Excellent communication and stakeholder management skills. Ability to manage multiple priorities in a fast-paced environment. Comfortable working independently in a fully remote team<br><br>Preferred Qualifications<br><br> Salesforce Platform Developer I or II certification. Experience with Salesforce Service Cloud and/or Sales Cloud. Experience with CI/CD pipelines and version control tools (Git, Azure Dev Ops, Git Hub, etc.). Experience working in enterprise Salesforce environments. <br><br>Contract Details<br><br> Employment Type: Contract Duration: 4 Months Location: Remote Start Date: Immediate or as soon as possible

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.<br><br>Robusta is a tech agency working with a diverse client base across different sectors and industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations and processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. You will be working with our partner Hyperone.<br><br>Job Overview: <br><br>The E-Commerce Manager is responsible for owning and scaling the full digital commerce business across website, mobile app, and operational ecosystem. The role drives sustainable growth in revenue and profitability while improving customer retention (MARC as the north-star metric), ensuring operational excellence, and leading a high-performing cross-functional team. The role is accountable for end-to-end e-commerce P&L performance, digital strategy execution, and continuous improvement of customer experience, unit economics, and service quality.<br><br>Job Responsibilities<br><br>Own the end-to-end e-commerce business including growth, commercial planning, customer experience, operations, marketplaces, and customer service Drive MARC growth through acquisition, retention, and reactivation strategies, ensuring sustained month-on-month improvement Deliver GMV and net revenue targets in line with the annual business plan across website and mobile app Improve profitability per order by optimizing commercial levers, cost structure, and operational efficiency Ensure strong operational KPIs including on-time delivery, low cancellation rates, and optimized cost per order Own and manage the e-commerce commercial calendar in coordination with Commercial teams Co-own the digital and tech roadmap with CX/Tech teams to ensure alignment with business priorities and customer needs Conduct monthly performance reviews with Operations and Finance, identifying gaps, inefficiencies, and improvement opportunities Lead cross-functional execution across Commercial, Operations, CX, Marketing, Tech, and Finance to deliver annual targets Lead, manage, and develop a growing e-commerce team (:80 members, including 5 direct reports) Drive innovation, digitization, and marketplace expansion initiatives to unlock new growth channels Own monthly and quarterly performance reporting to the Digital Steering Committee with clear variance analysis and mitigation plans<br><br>Requirements<br><br>Bachelor's degree or higher 10+ years of overall business experience, with at least 2-3 years in e-commerce leadership roles Strong preference for Grocery or FMCG e-commerce experience Proven experience managing end-to-end e-commerce or digital P&L responsibility Strong commercial and financial acumen with ability to manage key metrics such as GMV, MARC, ROAS, AOV, retention, and cost per order Experience in marketplaces (e.g., Amazon, Jumia, Noon, or similar platforms) is highly desirable Strong leadership experience managing large, cross-functional teams High proficiency in Arabic and English Strong analytical mindset with data-driven decision-making capability Entrepreneurial mindset with strong execution focus and ownership mentality<br><br>Benefits<br><br>Attractive compensation package Social and medical insurance Collaborate with industry-leading tech talents Nurture your career in a dynamic growth culture