Company description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accoru2019s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.

Job description

1. Operational excellence & quality control

• Supervise daily housekeeping activities, allocating tasks and room assignments efficiently based on daily occupancy and arrival lists.
• Conduct rigorous inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure total compliance with Mu00f6venpick and Accor hygiene standards.
• Coordinate seamlessly with the front desk to provide real-time updates on room statuses and accommodate early check-ins or special guest requests.
• Partner closely with the engineering/maintenance department to log defects, schedule deep cleaning, and execute preventative room maintenance.

2. Team leadership & talent development

• Manage, motivate, and mentor a team of supervisors, room attendants, and public area cleaners.
• Assist in recruitment, onboarding, and regular performance evaluations of departmental staff.
• Conduct daily briefings and design ongoing training programs covering standard operating procedures (SOPs), chemical safety, and premium guest interactions.
• Manage staff scheduling, attendance tracking, and payroll reporting in alignment with local Egyptian labor laws.

3. Inventory management & cost control

• Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals, ensuring efficient usage and minimizing waste.
• Assist in ordering and tracking supplies while remaining aligned with the department's monthly operating budget.
• Oversee the hotel's lost & found procedures, ensuring strict documentation and safekeeping of guest property.

4. Guest experience

• Address guest complaints and specialized requests promptly, professionally, and with a solution-oriented mindset.
• Review guest satisfaction surveys (such as TrustYou or internal Accor metrics) with the team to identify areas for operational improvement.

Qualifications

Education: Diploma or bacheloru2019s degree in hospitality management, business administration, or a related field.

Experience: 3 to 5 years of progressive housekeeping experience in a 5-star hotel, with at least 1u20132 years in a supervisory or assistant managerial capacity.

Brand familiarity: Prior experience working within the Accor network or a premium international brand is highly preferred.

Additional information

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times