- Handle customer calls efficiently and professionally, addressing inquiries, concerns, and requests.
- Provide accurate information about products, services, and promotions to customers.
- Resolve customer complaints and issues promptly, ensuring high levels of customer satisfaction.
- Document all customer interactions and transactions in the CRM system according to company protocols.
- Follow up with customers to ensure their issues are resolved and their experience meets company standards.
- Collaborate with other departments, such as sales and service, to address customer needs and escalate complex cases.
- Maintain up-to-date knowledge of company products, services, and policies.
- Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
- Participate in ongoing training sessions to improve product knowledge and customer service skills.
- Adhere to all company policies, procedures, and quality standards in every customer interaction.
1-5 years of experience in a call center, customer service, or related field.Excellent verbal and written communication skills in Arabic and English.Strong problem-solving abilities and attention to detail.Ability to work effectively in a fast-paced, office-based environment.Demonstrated customer-oriented attitude and professionalism.Proficiency in using CRM software and Microsoft Office applications.Strong organizational and time management skills.Ability to handle stressful situations and difficult customers with patience and empathy.Willingness to work flexible hours, including weekends or holidays if required.Team player with a collaborative mindset.