- Make cold calls to explain our services and donation methods to meet the daily target.
- Receive incoming calls and answer the donors questions.
- Use provided sources to answer these questions (Cases open for donation codes).
- Achieve daily target outgoing calls.
- Recommend suitable donation methods.
- Follow quality guidelines in day to day tasks.
- Any related tasks.
Education: Bachelor degree.At least 1 year of experience in a customer support role in a call center environment.Sales experience is a plus (3 month at least).Demonstrates a positive, enthusiastic, friendly attitude.Customer focus and adaptability to different situations.Strong phone and verbal communication skills along with active listening.Maximum Age 25.Proficiency in using MS Office application and internet.Working Hours 8 hours - 5 working Days - 2 days Off - Rotational Shifts.Maadi Area residents are Preferred