Customer Support-LamasaTech (Uk)-Alexandria

 

ProCrew is a partner of LamasaTech (UK), an award-winning B2B technology provider, Diyafa-group (KSA), and a partner of Ocucon (UK),  becoming the largest provider of video analytics services. We believe that success is based on outstanding service, delivered consistently by enthusiastic and visionary people.

 

Job Overview:

We are seeking a dynamic and experienced B2B Customer Support to join our growing team. As a Customer Support, you will play a pivotal role in managing and nurturing relationships with our key B2B clients, ensuring their satisfaction, and driving business growth.

Responsibilities:

  • Client Relationship Management:
    • Build and maintain strong relationships with assigned B2B clients.
    • Understand client goals, objectives, and challenges to provide tailored solutions.
  • Account Growth:
    • Identify opportunities for upselling or cross-selling additional products/services.
  • Customer Success:
    • Act as clients' main point of contact, ensuring their needs and issues are resolved promptly.
    • Proactively monitor client satisfaction and address any concerns.
  • Strategic Planning:
    • Collaborate with internal teams to align products/services with client needs.
  • Communication:
    • Communicate product updates, changes, and relevant information to clients.
    • Provide regular reporting and updates on account performance.

Qualifications:Bachelor’s degree in any fieldFluent English is a must.Proven experience as a Customer Support in a B2B setting.Excellent communication and interpersonal skills.Strong analytical and problem-solving abilities.Goal-oriented mindset with a focus on delivering exceptional customer service.Details:UK-Account (B2B)Fixed shiftsFully paid trainingSocial and Medical insuranceLocation: Jankles-Alexandria5 working days - 2 days off9 working hours including (an hour) break
تاريخ النشر: ٧ أغسطس ٢٠٢٤
الناشر: Wuzzuf .com
تاريخ النشر: ٧ أغسطس ٢٠٢٤
الناشر: Wuzzuf .com