Key Roles:
Identify customers needs and fulfilling it with proper bank’s products or services. Handle customers requests/inquiries related to their accounts ,products and services in a professional manner and serving all customers regardless of segment up to the level of their satisfaction. Approve various customer’s requests & counter transactions according to authority matrix Promote and sell bank products and services to achieve the yearly set targets . Coach and train staff reporting to him/her to ensure full awareness of Bank’s products, services ,and P&P. Support the Branch Manager in putting / achieving plans and carry out any tasks requested by him. Carry/handle efficiently custody items , keys as per custodian matrix, and relevant P&PAdhere to Branch Operating Model. Carry out any task requested by BM. Job Requirements:Education: Minimum Bachelor degree in business administration or finance Experience: Minimum 5 years experience in banking of which 3 years in customer relations. Competences :Full awareness of bank’s products, services, rules & regulations. Strong orientation for sales and services. Excellent communication, negotiation and interpersonal skills . Excellent computer skills, and problem solving skills.