UK Contact Center Agent

Jobs / Call Center Jobs / UK Contact Center Agent

Hybrid Full Time

HSBC -

Egypt , Cairo

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Job Details

Employment Full Time

Category Accounting, Finance & Banking

Industry Financial Services

As a Call Center Representative at HSBC, you will be the first point of contact for customers, handling inbound and outbound interactions, resolving inquiries, and delivering a seamless customer experience in line with HSBC policies and regulations.
Key Responsibilities: • Handle customer inquiries via phone, email, and chat in a timely and professional manner • Provide accurate information on products, services, and procedures • Identify customer needs and offer solutions or escalate when needed • Ensure all interactions meet service standards and regulatory requirements • Maintain accurate records of customer interactions • Achieve individual targets and support team goals Skills & Competencies: • Strong communication and active listening skills • Customer-focused with problem-solving ability • Ability to multitask and work in a fast-paced environment
Requirements: • Bachelor’s degree is a must • C1 Level English proficiency (mandatory) – strong speaking, reading, and writing skills • Flexibility to work rotational shifts

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