Company Description The Movenpick Hotel Cairo-Media City is located in the cosmopolitan 6th of October City, on the outskirts of Cairo, offering easy access to major business and leisure destinations. resort-style atmosphere, The hotel is opposite Mall of Egypt
Role Description This is a full-time, on-site role based in Cairo, Egypt for Reception employees and Telephone Operators. Team members will welcome guests at the reception desk, handle check-in and check-out procedures, and provide accurate information about hotel services, facilities, and local attractions. Daily tasks include answering and directing phone calls, managing room and service inquiries, and promptly responding to guest requests and concerns. The role involves performing basic clerical duties such as maintaining records, updating guest information, and coordinating with other hotel departments to ensure seamless service. Reception and telephone staff are expected to uphold Mövenpick standards of hospitality, maintain a professional appearance, and support a positive guest experience at all times. Qualifications Strong customer service and communication skills, with the ability to interact courteously and clearly with guests and colleagues. Proficiency in phone etiquette and telephone operator duties, including managing multiple calls and accurately routing inquiries. Experience with receptionist duties such as greeting guests, handling check-in/check-out, and providing information on hotel services and local attractions. Sound clerical skills, including basic computer literacy, data entry, and maintaining organized records and documentation. Prior experience in hospitality, front office, or customer-facing roles is beneficial. Ability to work flexible hours, including weekends and holidays, as required by hotel operations. Good command of English and Arabic; additional languages are an advantage. Strong attention to detail, reliability, and a professional, service-oriented mindset.