Company Description E3mel Business Academy is a leading Arabic training provider offering practical business and management programs for individuals and organizations across the region. The Academy delivers courses led by top Arab trainers, combining real-world application with accredited certifications to support career growth and organizational development. With a strong focus on quality and relevance, E3mel Business Academy designs programs that address current market needs and professional challenges. The Academy operates with Tax Identification Number 468-688-672 and continues to expand its reach to learners seeking impactful, skills-based education.
Role Description The Tele Sales Agent (Courses) – KSA Market is a full-time, on-site role based in Qesm El Maadi. The agent will contact potential and existing customers in the KSA market by phone to present and sell E3mel Business Academy courses, understand learner needs, and recommend suitable training programs. Day-to-day tasks include managing inbound and outbound calls, following up on leads, handling inquiries, and guiding prospects through registration and payment processes. The role also involves maintaining accurate records in the CRM system, achieving individual and team sales targets, and coordinating with the training and customer support teams to ensure a smooth learner experience. The agent will continuously stay informed about the Academy’s course portfolio, promotions, and policies to provide clear and persuasive information to customers.
Qualifications
Candidates should possess strong Communication and Customer Service skills to handle calls effectively, build rapport, and address inquiries professionally. Candidates should possess solid Sales skills, including negotiation, persuasion, and closing techniques, with a track record of meeting or exceeding sales targets. Candidates should possess an understanding of Training and educational services, with the ability to match customer needs to appropriate courses. Candidates should possess basic knowledge of Insurance or related service offerings if applicable to course content or customer profiles. Candidates should possess proficiency in Arabic, with good English communication skills, and the ability to work with CRM systems and office software. Candidates should possess strong time management, organization, and problem-solving skills, and the ability to work in a fast-paced, target-driven environment. Prior experience in telesales, call centers, or sales of training/education services is preferred; a relevant diploma or bachelor’s degree is an advantage.