Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Responsible to receive guests in any outlet and escort them to tables by standard procedures.

Assigned to work in bars or restaurants.

Inform customers about order alternatives and encourage the sales of targeted services.

Deliver maximum service in each unit, keeping in line with service rules.

Maintain any personal belongings of customers that have been left in the workstation and hand such belongings over to supervisors.

Comply with the departmental instructions and procedures published by the Food and Beverage Department.

Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.

Comply with operational rules.

Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.

Attend the orientation training.

Undergo two performance assessments each year.

Strive to achieve 100% customer satisfaction.

Be aware that all activities and purchased equipment and belongings may impact the environment. Participate in all activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry out necessary training.

Minimize consumption of currently used materials and equipment (paper, printed materials, etc.).

Implement necessary warnings and departmental training to save energy within the facility. Continue to implement decisions made for energy conservation.

Consider the environmental effects and energy efficiency of purchased equipment.

Fulfill responsibilities to eliminate and collect waste properly, reduce environmental pollution, and minimize harmful effects on the environment.

Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.

Perform all other duties assigned by managers and hotel management not specified in this job description.

Qualifications

• Minimum 3-5 years of experience as a hostess or in a similar front-of-house hospitality role
• Proven supervisory or lead experience with the ability to train and motivate team members
• Exceptional communication and interpersonal skills with a customer-focused mindset
• Strong organizational and multitasking abilities in a fast-paced environment
• Proficiency with POS systems and reservation management software
• Excellent problem-solving and conflict resolution skills
• Professional demeanor with a friendly and empathetic approach to guest interactions
• High school diploma or equivalent
• Fluency in English; multilingual abilities (Arabic, French, or other languages) are highly desirable
• Knowledge of hospitality industry standards and best practices
• Ability to work flexible hours, including evenings, weekends, and holidays as required