Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help businesses concentrate on their core operations while enhancing service to their own customers. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International tailors its services to meet the unique needs of each client. The company is committed to transparency, flexibility, integrity, and passion in service delivery, continuously improving its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently exceed client expectations. Role Description This is a full-time, on-site Support Agent role based in Cairo, requiring English language proficiency at B2 level. Support Agents handle incoming customer inquiries via phone, email, or chat, providing clear and accurate information about products and services. They troubleshoot basic issues, escalate complex problems to appropriate teams, and follow up to ensure timely resolution. Daily tasks include documenting interactions in the system, maintaining up-to-date knowledge of client offerings, and adhering to established service quality and performance standards. Support Agents collaborate with colleagues and supervisors to improve processes, contribute to a positive team environment, and deliver a professional, customer-centered experience. Qualifications Strong customer service and communication skills in English (minimum B2 level), with the ability to listen actively, respond clearly, and maintain a professional tone. Proficiency in using computers, CRM or ticketing systems, and common office software to document interactions and access required information efficiently. Problem-solving abilities, including identifying customer needs, analyzing issues, and following structured procedures to resolve or escalate inquiries. Time management and organizational skills to handle multiple interactions, meet service-level targets, and follow established workflows. Ability to work on-site in Cairo, collaborate effectively in a diverse team, and adapt to changing processes, client requirements, and performance goals. Previous experience in call centers, customer support, or BPO environments is an advantage but not mandatory. Graduates/Undergraduate/Gap Year/Drop Out are welcome to apply Commitment to ethical conduct, reliability in attendance, and willingness to participate in ongoing training and performance feedback. Jim