We're looking for a Customer Service & Admin Assistant to support our ticketing marketplace's day-to-day operations. You'll be the first point of contact for customer inquiries while also handling light administrative tasks that keep the business running smoothly.

Key Responsibilities

• Respond to customer inquiries via email/chat/phone regarding orders, ticket transfers, refunds, and event details

• Resolve payment disputes and escalate complex cases as needed

• Maintain accurate records of customer interactions and issues in our CRM/helpdesk tool

• Assist with onboarding new event organizers/sellers onto the platform

• Manage calendars, schedule meetings, and handle general correspondence

• Help maintain internal documentation and standard operating procedures

• Help in sourcing & maintaining leads as per company directions

Requirements

• 1–3 years experience in customer service and/or administrative support

• Strong written and verbal communication skills

• Comfortable using tools like Gmail/Outlook, Google Workspace, Slack, and a CRM/helpdesk platform (Zendesk, Freshdesk, etc.)

• Detail-oriented and organized, able to multitask across support tickets and admin work

• Experience with e-commerce, marketplaces, or ticketing platforms is a plus

• Familiarity with Stripe or similar payment platforms is a plus