Full Time
Etisalat Egypt -
Egypt , Cairo
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Etisalat Egypt
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Job Details

Experience Experienced
Salary Confidential
Employment Full Time
Gender Male
Category Customer Service
Industry Telecommunications
  • Monitor and evaluate customer interactions (calls, emails, chats) to ensure compliance with company standards and procedures.
  • Conduct quality audits and provide detailed feedback to agents and team leaders.
  • Analyze performance trends and identify areas for improvement.
  • Prepare quality reports, scorecards, and performance dashboards.
  • Collaborate with Operations, Training, and Team Leaders to enhance service quality.
  • Ensure adherence to customer service standards, regulatory requirements, and internal policies.
  • Participate in calibration sessions to maintain scoring consistency.
  • Recommend process improvements to enhance customer experience and operational efficiency.


 

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