Company Description

????Fashion Account????
| ???? Chat |????20K Net | Online Interview


Role Description

This is a full-time, on-site Call Center Agent role based in Cairo, Egypt. The Call Center Agent will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products and services. Responsibilities include resolving customer issues, documenting interactions in the system, and escalating complex cases when needed. The role also involves following call center scripts and guidelines, meeting performance targets, and maintaining a positive and professional tone in all communications. The Call Center Agent will work closely with team members and supervisors to ensure consistent, high-quality customer support.

Qualifications

Strong customer-facing skills, including experience in customer service, customer support, or related customer service representative roles. Ability to maintain high levels of customer satisfaction through clear communication, active listening, and problem-solving. Excellent interpersonal skills, with the ability to build rapport, handle difficult conversations, and remain calm under pressure. Solid computer literacy, including comfort with call center software, CRM systems, email, and basic office applications. Effective verbal and written communication skills in English; additional language skills are an advantage. Ability to work on-site in Cairo, follow schedules, and adhere to established processes and performance metrics. Prior call center or customer support experience is preferred but not mandatory; willingness to learn and adapt is essential. High school diploma or equivalent required; additional training or certifications in customer service are a plus. Proficiency level of English from B2 to C1