Company Description Teleperformance is a global leader in digitally integrated business services, operating in more than 80 countries with a diverse team of over 500,000 employees. TP Egypt is part of this international network and focuses on delivering high-quality customer experience solutions across multiple industries. The company is committed to building an inclusive and supportive work environment where people can learn, grow, and advance their careers. At Teleperformance Egypt, team members are encouraged to develop their skills through continuous training and coaching. The organization values meaningful interactions, performance excellence, and long-term professional development for all employees.
Role Description The English Call Center Representative will handle inbound and outbound customer interactions, providing accurate information, resolving inquiries, and ensuring a positive customer experience. Day-to-day responsibilities include answering calls, documenting interactions in the system, following established procedures, and escalating complex cases when necessary. The role also involves meeting quality, productivity, and customer satisfaction targets while adhering to company policies and compliance standards. This is a full-time, on-site position based in Cairo, Egypt, working in a structured contact center environment. Team members are expected to participate in regular coaching sessions, training, and team meetings to maintain service quality and stay updated on product and process changes.
Qualifications
Strong customer-facing skills, including Customer Support and Customer Service, with a focus on empathy, problem-solving, and service excellence. Effective Communication abilities in English, both spoken and written, with clear, professional, and courteous phone etiquette. Experience or familiarity with Contact Centers, including working with call handling tools, scripts, and performance metrics. Basic to intermediate Computer Literacy, including the ability to navigate multiple systems, type efficiently, and document interactions accurately. High school diploma or equivalent; post-secondary education is an advantage. Ability to work in shifts, including evenings, weekends, and holidays as required by business needs. Demonstrated reliability, adaptability, and willingness to learn in a fast-paced environment. Previous call center or customer-facing experience is preferred but not mandatory; training will be provided.