Job Description

Roles & Responsibilities

Your Responsibilities

• Lead, motivate, and organize a team of Teleagents & Calculation staff
• Supervise and control daily operations in both inbound and outbound activities
• Plan shifts, distribute tasks, and continuously optimize workflows
• Monitor target achievement and service quality using clearly defined KPIs
• Conduct team meetings, training sessions, and coaching
• Collaborate closely with senior management and the sales department
• Prepare performance reports and implement improvement measures

Your Profile

• Excellent German language skills (spoken and written, at least C1 level)
• Several years of experience in a call center, ideally within facility management, cleaning services, or staffing
• Proven experience in a leadership or supervisory role
• Confident handling of CRM systems, dialer software, and MS Office (especially Excel)
• Strong communication, organizational, and decision-making skills
• Structured, solution-oriented, and motivational leadership style
• High level of responsibility and the ability to prioritize effectively

We Offer

• A responsible leadership role in an international working environment
• Attractive performance-based compensation with target and bonus options
• Modern workplace and a motivated team
• Flat hierarchies and short decision-making paths
• Development opportunities within a growing corporate group

Desired Candidate Profile

About Us/strong> /p>

• We are a growing service company operating in the fields of facility cleaning, building services, and temporary employment. With over 500 employees across Europe and the Middle East, we stand for quality, efficiency, and reliable customer service./li>
• To strengthen our team in Cairo, we are looking for an experienced and motivated leader to join us as a Call Center Supervisor (m/f/d) responsible for team leadership, scheduling, and process/li> /ul>