At Iqor, we’re looking for motivated and experienced Supervisor to join our growing team. Collections/Retention/Telesales experience is preferred but not mandatory — if you have a strong leadership background and a customer-oriented mindset, we’d love to hear from you.
About Iqori Qor CXBPO™ is a trusted partner in intelligent customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 45,000 employees across 11 countries, i Qor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle
About the Role Operations supervisor will be responsible for leading a team of customer service representatives experienced in Collections/Retention/Telesales , driving performance, coaching, and supporting their professional development.
Key Responsibilities Facilitate and assist the team through individual coaching sessions and team meetings Monitor daily performance and implement improvement plans when needed Ensure compliance with internal policies and procedures Oversee team attendance and administrative matters Enhance the customer experience and ensure satisfaction Handle complex calls when required Prepare reports on team performance and key metrics Provide extra support for underperforming team members
Qualifications Minimum 1 year of experience as a supervisor. Must have experience in Collections or Retention. Excellent English communication skills, written and spoken Proficiency in MS Office tools Strong leadership, analytical, and problem-solving abilities Customer-oriented mindset and ability to manage stress and conflicts