Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, known for delivering innovative and customized solutions that meet diverse business needs. With years of expertise in serving clients across industries, ETISAL International focuses on enhancing customer experiences and enabling businesses to focus on their core operations. The company prides itself on leveraging global insights, cultural understanding, and best practices to exceed customer expectations. ETISAL International places a strong emphasis on transparency, flexibility, integrity, and utilizing state-of-the-art technologies to deliver first-class services. Dedicated to excellence, the organization values its clients and employees, fostering a culture of continuous improvement and commitment to success.
Role Description As an English Customer Support Agent (Voice & Chats) at ETISAL International, you will serve as the primary point of contact for customers, delivering exceptional support and addressing inquiries via voice and chat channels. You will be responsible for resolving customer issues, ensuring high levels of satisfaction, and maintaining accurate records of interactions. Additionally, you will troubleshoot problems, provide solutions efficiently, and work collaboratively with team members to enhance the overall customer experience. This is a full-time on-site role based in Cairo.
Qualifications Strong Customer Support and Customer Service skills to address inquiries and deliver solutions effectively Exceptional Communication and Customer Satisfaction skills to ensure positive customer experiences Ability to Troubleshoot and resolve technical or product-related issues promptly and confidently Fluency in English, both written and verbal Strong organizational, multitasking, and problem-solving skills Previous experience in a customer-facing role or call center is an advantage Proficiency in relevant software and tools commonly used in customer support Ability to work in a fast-paced environment and handle challenging customer interactions with professionalism