Jobs / Management Information Systems / Technical Support Agent (Call Center)
Full Time
aliaict -
Egypt , Cairo
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Job Details

Experience Experienced
Salary Confidential
Employment Full Time
Gender Female
Category Customer Service
Industry Information Technology and Services
  • Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue.
  • Actively listen to customers to understand their issues or concerns.
  • Interview clients to gather information useful in providing recommendations and solutions to a technical problem & Install, configure, and troubleshoot computer systems, servers, and network issues.
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with Customer to ensure the system is fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Understand very well our systems and be updated with changes done in system frequently.

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About aliaict
Egypt, Cairo
Information Technology and Services

شركة عالية ICT شركة برمجة متكاملة انترناشيونال

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