Company Description

Xceed is a leading multilingual Business Process Outsourcing (BPO) service provider in the EMEA region, with over 10,000 web-enabled multi-channel stations and services offered in 10 languages. With operations in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia, Xceed partners with major government and commercial clients, offering services such as inbound and outbound contact support, back-office services, recruitment process outsourcing, and social media analysis. Xceed is an award-winning organization, recognized for its excellence in service delivery, sustainability, diversity efforts, and career development initiatives. The company holds globally recognized certifications, such as ISO and COPC, showcasing its commitment to quality, security, and environmental responsibility. Xceed fosters a forward-thinking and inclusive work environment for its employees.

Role Description

The Quality Monitoring Specialist (GSM) will be responsible for monitoring, auditing, and ensuring the quality of service and processes in the organization. Day-to-day tasks include evaluating employee performance, identifying areas for improvement, and ensuring that quality standards and compliance protocols are consistently met. The role involves conducting audits, analyzing data to identify trends, reporting results, and recommending process improvements to enhance overall operational efficiency. This is a full-time, on-site role based in Qesm El Maadi.


Job Requirements :

* Call Center experience is essential.

* GSM (Mobile knowledge) and Experience are a must, a minimum of 6 months.

* Experience in telecommunications companies is a must.
((Vodafone – Orange – EX WE- Etisalat Misr- UAE – DU -AT&T - Verizon).

*Excellent in the English language.

* Experience as a Quality Analyst or similar role is a must.

* Strong computer skills and knowledge of QA databases and applications

Work location: Maadi.