Company Description

Xceed is a leading multilingual Business Process Outsourcing Service provider across the EMEA region, offering exceptional services through over 10,000 web-enabled multi-channel stations. With operations in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia, Xceed partners with major government and commercial entities, providing services in 10 different languages. The company is renowned for its excellence and has received numerous accolades, including IAOP's Best Global Outsourcing awards (2009–2013, 2019–2023) and the Gulf Sustainability Awards. Xceed holds multiple international certifications, such as ISO standards and COPC certifications, showcasing its commitment to quality and operational excellence.

Role Description

This is a full-time, on-site role based in Qesm El Maadi as a Quality Monitoring Specialist for call center operations. The specialist will be responsible for monitoring and evaluating service quality through call assessments, ensuring adherence to performance standards and compliance guidelines. Additional tasks include preparing detailed quality assurance reports, identifying areas of improvement, and collaborating with the team to enhance customer interactions and overall performance quality.


Job Requirements

* Call Center experience is essential.
* GSM (Mobile knowledge) and Experience are a must, a minimum of 6 months.
* Experience in telecommunications companies is a must.
((Vodafone – Orange – EX WE- Etisalat Misr- UAE – DU -AT&T - Verizon).

*Excellent in the English language.

* Experience as a Quality Analyst or similar role is a must.

* Strong computer skills and knowledge of QA databases and applications

Work location: Maadi.