- Respond to inbound calls and handle medical inquiries following standard scripts and procedures.
- Ensure all calls are answered within the required time frames while maintaining a high standard of customer service.
- Document details of customer interactions and update the database with accurate information.
- Provide follow-up and corrective actions as required to ensure customer satisfaction.
- Communicate and coordinate effectively with the Care Centre Team Leader and Manager.
- Maintain a professional, customer-oriented approach in all interactions.
- Support clients by explaining medical insurance coverage, services, and procedures clearly.
- Analyze issues and provide logical solutions within the scope of responsibility.
- Complete clerical duties related to customer support (e.g., documentation, filing, and system updates).
Bachelor’s degree in Pharmacy (Medical background is a must).From 1 to 3 years of experience in Customer Service / Call Center / Medical Insurance / Hospital settings.Very good English level (spoken and written).Excellent computer skills (MS Office, especially Outlook & Excel).Ability to work in rotational shifts.Strong communication and problem-solving skills.Residence near New Cairo is preferred (no Shoubra, Qanater, or Shorouk). Benefits:Family medical insurance (covering spouse & 2 children).Social insurance.Transportation and accommodation allowances (included in gross).Annual bonus and profit share (subject to company approval).Hybrid work option after the probation period, based on performance.