IT Help Desk

Smart Window - Egypt - Cairo
  • The first point of contact for people requesting technical support via phone, or email.
  • Install and configure computer programs and operating systems.
  • Monitoring and maintaining computer systems and networks.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue into the ticketing system.
  • Escalate issues to the next tier with the next level of difficulty.
  • Follow-up with employees to ensure issues are resolved.

Bachelor’s degree in Computer Science or any related field.1-2 years of experience.Courses knowledge is a Must; A+, N+.Good in English is a plus.
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com