- The first point of contact for people requesting technical support via phone, or email.
- Install and configure computer programs and operating systems.
- Monitoring and maintaining computer systems and networks.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue into the ticketing system.
- Escalate issues to the next tier with the next level of difficulty.
- Follow-up with employees to ensure issues are resolved.
Bachelor’s degree in Computer Science or any related field.1-2 years of experience.Courses knowledge is a Must; A+, N+.Good in English is a plus.