- Calling clients to discuss complaints and offer solutions to any problems they may be experiencing.
- Documenting all activities related to each complaint for easy reference in future conversations with the customer.
- Taking detailed notes during conversations with clients to ensure all important details are included in the case file.
- Following up with customers to ensure that they are satisfied with the resolution of their complaint.
- Resolving customer complaints quickly and efficiently with great attention to detail.
Proven customer support experience Strong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively