Career Advisor - German Speaker

Teleperformance

Job summary/overview

 

The Career Advisor is responsible for providing support to the company employees whenever there is dissatisfaction or identified risk of resignation or request to be transferred, to accomplish a successful integration or retention in the company.

 

Key responsibilities and accountabilities

 

  • Analyze and act in all situations related to contract resignations / non-renewals communicated to the HR team, regardless of the communication channel chosen by the employee and through resignation reports:
  • Contact employees and fully understand their labor or personal needs in order to make the right offer for them to stay in the company
  • Establish contact and find solutions internally with other departments or with external entities, according to the employee’s needs, to successfully retain the employee.
  • Contact employees to perform stay or exit interviews.
  • Communicate with all stakeholders in order to facilitate processes within the company such as transfers, internal promotions, etc.
  • Employee complaints management.
  • Perform continuous improvement interviews on projects followed by meetings with operational management to discuss findings and define improvement opportunities.
  • Conduct Focus Group sessions.
  • Complete special projects as assigned.
  • Act with initiative, make things happen.
  • Be focused on delivery and productivity improvement.
  • Be a true team member in Teleperformance Portugal – focused on the success of the company.
  • “Enthusiastically” communicate the company’s culture and values.
  • Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
  • Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to department's processes, GDPR - General Data Protection Regulation, GECSP - Global Essential Compliance, Information Security Policies, HR, etc.
  • Communicate to leadership any known infractions of these Corporate Policies and procedures immediately.

 

Main Job Requirements

 

  • Education and specific Training
  • Bachelor's degree required in HR, Business, or related field (preferential)
  • Fluency in Spanish/Italian (minimum B2)

 

Work Experience

 

  • At least 1 year of experience in the role or in Human Resources positions

 

Technical Skills

 

  • Working knowledge of Microsoft Office Suite (Excel, Word)
  • Ability to use Internet applications.
  • Working knowledge of HR tools.

 

Competencies and specific skills

 

  • Customer oriented
  • Diversity orientation
  • Flexibility
  • Interpersonal skills
  • Problem solving
Post date: Today
Publisher: Akhtaboot
Post date: Today
Publisher: Akhtaboot