Company Description

Negmet Heliopolis - Gamal Salama is a prominent supermarket located in Cairo, Egypt, established in 1958. We are known for our exceptional shopping experience and commitment to customer satisfaction, making us a leader in the Egyptian retail industry.

Role Description

This is a full-time on-site role for a Fresh Food Manager at Negmet Heliopolis - Gamal Salama supermarket in Cairo, Egypt. The Fresh Food Manager will be responsible for overseeing daily operations related to customer satisfaction, food service, food safety, customer service, and seafood handling.

Job Description

• The fresh food manager will oversee the daily operations of the prepared foods, traditional deli and cheese departments in high volume deli departments.

• This position is accountable for their areas and must use their leadership and merchandising skills to manage product levels and make sound business decisions.

• In addition, the fresh food manager is responsible for increasing customer confidence and loyalty by promoting and executing consistent operating conditions, providing courteous, knowledgeable and prompt service and a friendly atmosphere in the department.

• Customer service exceeding customer expectations

• Ensure team members greet, Assist, provide efficient service and thank customers in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.

• Ensure departments are well maintained and meet or exceed company standards for appearance and freshness.

• Recruit, manage, develop, evaluate and retain a team of direct reports in accordance with company policies and procedures.

• Manage inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.

• Ensure departments are merchandised appropriately for the season and in accordance with the needs of the community.

• Evaluate department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures. Monitor and minimize spoilage in the prepared foods, traditional deli and cheese departments.

• Train and coach team members on all KPIs, product processing, customer service, product knowledge, suggestive selling, proper labeling, safety and sanitation.

• Responsible for scheduling department team members.

• Conduct weekly sales meetings with team members to establish merchandising, sales and profit objectives.

• Communicate priorities regarding department readiness, the menu and promotions. Ensure company standards for safety, proper food handling practices, product labeling, sanitation and productivity are maintained.

•Responsible for the following sections:Butchery, Deli, Fish, Fruits & vegetables, Bakery and Hot Food.