- Manage large amounts of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to customers’ queries and concerns.
- Handling website official office page customers inquiries.
- Resolve and follow up customer compliant within 24-48 hours.
- Keeping records of customer interactions, transactions, comments, and complaints and call reports As and updating the data base.
- Call center adherence.
- Customer Acquisition and retention through calling customers to remake orders or place new orders.
Bachelor's Degree in Business Administration or any related discipline.From 2:3 years of Proven experience as a E- Commerce Or customer service rolev. Good in English is a must.2 years’ experience in customer service.V. Good in Microsoft Office.Customer management experience.Excellent people skillsCoordination experience.Database management experience.Time management skills.Team work attitude.