Company Description etisalat CX Solutions is a customer experience specialist organization focused on turning every digital interaction into stronger customer relationships and tangible business value. The company combines a clear purpose, strategic thinking, and dedicated resources to help partners bring their customer experience visions to life. Using a disciplined, data-driven methodology, etisalat CX Solutions ensures precision in execution and delivers measurable outcomes. By partnering with etisalat CX Solutions, businesses benefit from exceptional experiences that drive exceptional results, making it an attractive environment for professionals who want to contribute to impactful customer-centric work.
Role Description This is a full-time, on-site role for Call Center Agents (B2B English Speakers) based in Qesm El Maadi. The role involves handling inbound and outbound B2B calls, responding to inquiries, and providing accurate information and solutions to business customers. Call Center Agents will manage customer accounts, document interactions in the system, follow established procedures, and escalate complex issues when necessary. Daily tasks include maintaining high service quality, meeting performance targets, and supporting customer satisfaction through professional communication in English. The role also requires collaborating with team members and supervisors to optimize workflows and ensure a consistent, positive customer experience.
Qualifications

• Strong customer-facing capabilities, including experience as Customer Service Representatives and focus on Customer Satisfaction.
• Excellent Interpersonal Skills and professional Customer Support abilities, with a customer-centric mindset.
• Solid Computer Literacy, including the ability to navigate CRM tools, call center software, and standard office applications.
• Proficient English communication skills (spoken and written), with clear and professional phone etiquette.
• Ability to work on-site in Qesm El Maadi and maintain reliability in scheduling and attendance.
• Previous call center or B2B service experience is preferred but not required; willingness to learn and adapt is essential.
• Strong problem-solving skills, resilience under pressure, and capacity to handle high call volumes while maintaining quality.