Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s unique business needs. With strong global coverage and deep cultural understanding, ETISAL International integrates industry best practices and advanced technologies to help partners concentrate on their core business and better serve their own customers. The organization places high importance on service quality, human capital, transparency, flexibility, integrity, and a passion for exceeding client expectations. Role Description The Local Corpus Writer is responsible for creating, refining, and maintaining high-quality localized text corpora that support ETISAL International’s language, customer interaction, and technology initiatives. This full-time, on-site role is based in Qesm Misr El Qadimah and involves developing and curating language datasets, reviewing and annotating customer-facing content, and ensuring consistency with local linguistic norms and cultural context. The Local Corpus Writer collaborates closely with operational, quality, and technology teams to supply accurate, well-structured language resources for use in training, documentation, and customer communication tools. Day-to-day activities include drafting and editing text samples, standardizing terminology, performing quality checks, and contributing to guidelines and documentation that improve content clarity and relevance. Job Description We are looking for a Local Corpus Writer to support our AI Bot and Knowledge Base operations. The role involves analyzing AI Bot conversations, creating and optimizing local language corpus, and ensuring that chatbot responses are accurate, relevant, and aligned with local linguistic and cultural context. The position also focuses on Knowledge Base management, including writing, reviewing, organizing, and uploading knowledge content to support customer service agents and operational teams. Key Responsibilities Analyze AI Bot conversations and identify gaps, errors, and areas for improvement. Create, review, and optimize robot corpus to improve chatbot responses and conversation quality. Develop and maintain accurate and relevant local language content. Write, update, and organize Knowledge Base articles and content. Upload and maintain content within the Knowledge Base system. Ensure consistency in terminology, grammar, tone, and language standards. Conduct regular quality checks and update content based on operational requirements. Collaborate with Operations, Quality, and Technology teams to improve AI Bot and Knowledge Base performance. Maintain content guidelines and documentation to ensure accuracy and consistency. Qualifications Strong skills in writing, editing, and proofreading in the local language and English, with the ability to produce clear, consistent, and culturally appropriate content. Experience in corpus creation or text data preparation, including collecting, organizing, and annotating language samples for operational or technical use. Solid research abilities to understand domain-specific terminology, customer communication styles, and local linguistic nuances. Attention to detail and quality, with the capability to follow style guides, maintain content standards, and perform systematic reviews of text datasets. Effective communication and collaboration skills to work with cross-functional teams in operations, quality assurance, and technology. Comfort using productivity tools and basic data handling or content management systems; familiarity with language technologies or NLP tools is an advantage. Demonstrated ability to work on-site in Qesm Misr El Qadimah, manage time efficiently, and meet deadlines in a fast-paced BPO environment. Bachelor’s degree in Linguistics, Translation, Language Studies, Communications, or a related field is preferred; previous experience in BPO, customer service, or content-focused roles is beneficial.