Qualifications

Maximum Two years of experience in IT

* Good knowledge CCNA /MCSE

* Identifying hardware and software solutions

* Provide comprehensive and exceptional technical support to Backend customer via chat, email,

phone, remote access or onsite.

* Assist with the setup and configuration of new hardware and software and printers.

* Troubleshooting technical issues

* Maintain procedures and reports that provide technical support to the entire organization.

* Provides technical support to customers by answering questions and troubleshooting problems.

* Understand, identify, and document customer technical points and share insights with internal

teams to constantly improve the customer and product experience.

* Must be detail oriented and able to multi-tasking.

* Replay and follow up customer complaints, requests, and inquiries in a professional and timely

Manner.

* Deep knowledge of operating systems, current equipment and technologies, enterprise backup and

recovery procedures, and system performance monitoring tools

* Excellent interpersonal skills

* Ability to maintain confidentiality of company information.

* Maintain an inventory of IT assets and ensure proper documentation

Requirements