Our Medical department is looking for a reliable and detail-oriented Virtual Assistant to support daily front-office and patient communication operations. This is a fully remote role with set hours and a collaborative healthcare environment.
V Key Responsibilities* Deliver excellent customer service with professional phone etiquette* Answer high-volume inbound calls from patients* Schedule, reschedule, and confirm patient appointments* Manage fax inbox, including x refill requests* Perform insurance verification for patients* Assist with insurance prior authorizations and related documentation* Accurately document and route information as needed
Requirements* Strong customer service and communication Skills* Proven experience handling high call volumes* Experience with fax inbox management and prescription refills* Hands-on experience with insurance verification and prior authorizations, - understanding of insurance (HMO vs PPO).* EClinical Works (ECW) experience Is a must* English Level: C1 (required)* Medical background is a must (pharmacy or healthcare setting highly valued)
© Work Schedule* Monday - Friday (Saturday & Sunday off)* 8:00 AM - 5:00 PM CST (4:00 PM - 1:00 AM Cairo Time
What We Offer* Competitive salary* Full remote work environment* Stable, full-time schedule* Opportunity to work with a specialized medical team~ Apply now and become part of a healthcare team