Company Description:e Nable is a contact center solution provider that has been serving the Egyptian market since 2009 as a business line within e Finance. In 2020, e Nable became a subsidiary of e Finance Investment Group (EFIG), expanding its services to offer comprehensive business process outsourcing solutions to both local and international clients. The company is committed to enabling clients’ full potential through highly advanced IT infrastructure and integrated telecommunications solutions. e Nable also invests in an exceptional talent pool, offering opportunities for growth and development in a professional, technology-driven environment.
Role Description:The Dutch customer service representative is a full-time, on-site role based in Giza. The role involves handling inbound and outbound customer interactions in Dutch, responding to inquiries, resolving issues, and providing accurate information about products and services. The representative will maintain detailed records of customer communications, follow up on pending requests, and ensure timely resolution of cases. Daily tasks include managing customer complaints, escalating complex issues when necessary, and contributing to continuous improvement of customer service processes.
Qualifications Fluency in Dutch (spoken and written), at least B2University students and graduates are welcome to apply. Comfort with using CRM systems, call center software, and basic office applications. Ability to work on-site in Giza, Smart Village. Previous experience in BPO, contact centers, or international customer support is a plus.