Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

• Records and collects all keys and papers held within the Housekeeping Office.
• Ensures the sorting of all daily activity reports in the Housekeeping Office.
• Protects the privacy and security of guests and co-workers.
• Answers phone calls promptly, following proper telephone etiquette as trained and per the standards.
• Records all incoming calls, ensures all messages are disseminated and followed up accordingly.
• Handles all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing.
• Updates and maintains all housekeeping files.
• Updates and prints out from the Opera system the room discrepancy report in morning and afternoon and ensures the submission of a copy to Accounts and Front Office.
• Arranges baby-sitting for guests and prepares attendance sheets for the monthly payroll.
• Keeps and maintains the cleanliness and tidiness of the Housekeeping Office.
• Clears all outdated reports on a monthly basis based on the hotel standard for record keeping.
• Supports all co-workers and treats them with dignity and respect.
• Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Participates in activities organized to protect biological diversity and shares individual responsibilities to increase environmental knowledge and carry out necessary trainings.
• Minimizes consumption of resources currently used such as paper and printed materials.
• Implements responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment.
• Handles chemicals safely, including carrying, storing and using them in accordance with laws, controlling and reducing chemical contamination.
• Carries out all responsibilities related to the quality management systems implemented at the facilities.
• Performs all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: At least a high school or vocational diploma.
• Experience: At least 1 year of experience in the related field.
• Foreign language: English.
• Courses and training: Prior attendance in courses and seminars in the related field.
• Computer literacy: Must.
• Skills: Adaptability/Flexibility, Stress tolerance.

Additional information

• Experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English.
• Additional languages are a plus.

Your team and working environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.