Tasks required:
Respond to customers' phones professionally and answer customer inquiries and complaints.
Research the required information using available resources.
Handle and resolve customer complaints related to product sales for service issues.
Provide customers with organizational services and product information.
Follow up on complex customer calls when necessary.
Complete and update call notes and call reports as needed in the CRM.
Obtain and evaluate all relevant data to deal with complaints and inquiries.
Record details of feedback, inquiries, complaints, and actions taken.
Management, communication, and coordination with internal departments.
Receive customer orders (order).
Deliver the order to the representative at the workplace.
Good reception and dealing with customers.
Good appearance.
Handle computers and ordering programs.
Additional details
- Number of vacancies: 5
- Shift system: morning and evening
- Benefits: overtime