Jobs / Call Center Jobs / Senior Quality Assurance & Trainer
On-site Full Time
J&T Express Egypt -
Egypt , Cairo
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J&T Express Egypt
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Job Details

Employment Full Time
Category Information Technology
Industry Transportation/Trucking/Railroad
Key Responsibilities: Monitor and evaluate customer service interactions (Calls, Tickets, Chat) to ensure quality standards are met Verify shipment records and system updates to ensure data accuracy Identify operational errors and provide feedback for performance improvement Prepare and support weekly quality reports using Excel Conduct onboarding sessions for new hires and refresher/upskilling training for existing employees Manage LMS activities including training materials, assessments, and quizzes Track training progress and employee performance metrics

Requirements: 3 years of experience in Quality Assurance and Training Experience in Customer Service, Call Center, or Logistics environment preferred TOT (Training of Trainers) certificate is a plus Experience with LMS platforms and CRM/Logistics systems Strong command of Microsoft Excel Strong communication skills with high attention to detail

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About J&T Express Egypt
Egypt, Cairo
Transportation/Trucking/Railroad
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