·                 Answer phones professionally.

·                 Respond to customer inquiries.

·                 Research required information using available resources.

·                 Handle customer complaints and transfer it to the concerned department.

·                 Provide customers with product and service information.

·                 Process orders, forms and applications.

·                 Identify and escalate priority issues.

·                 Route calls to appropriate resource.

·                 Follow up customer calls where necessary.

·                 Complete call logs.

·                 Complete call reports.

·                 Complete system actions related to each call.

Requirements

• Qualification:

  ·                 Bachelor's degree from a well-known university.

  Experience:

  ·                 Six months or more experience in a call center environment.

  ·                 Knowledge of customer service principles and practices.

  ·                 Customer service experience.

  ·                 Knowledge of administration and clerical processes.

  ·                 Relevant product knowledge.

  ·                 Proficient in relevant computer applications.

  ·                 Good keyboard skills.

  ·                 Very good English- Spoken and written English

  Skills:

  ·                 Verbal and written communication skills.

  ·                 Listening skills.

  ·                 Problem analysis.

  ·                 Problem-solving Skills

  ·                 Customer service orientation.

  ·                 Organizational skills.