Jobs / Call Center Jobs / Call Center Trainer
Full Time
Etisalat Egypt -
Egypt , Cairo
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Etisalat Egypt
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Job Details

Experience Experienced
Salary Confidential
Employment Full Time
Gender Male
Category Customer Service
Industry Telecommunications

Key Responsibilities:

  • Conduct onboarding and refresher training programs for call center agents.
  • Deliver training sessions related to customer service skills, communication, products, and call handling procedures.
  • Assess trainees’ performance and provide coaching and feedback.
  • Identify training gaps and recommend improvement plans.
  • Prepare training materials, presentations, and training activities.
  • Monitor the effectiveness of training programs through evaluations and performance results.
  • Coordinate with Call Center Supervisors and management to align training needs.
  • Maintain training records, attendance, and performance reports.
  • Support continuous improvement of customer service standards.

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