We are looking for a skilled Call Center Trainer to deliver training programs and support the development of call center teams to improve performance, service quality, and customer experience.
Key Responsibilities:
- Conduct onboarding and refresher training programs for call center agents.
- Deliver training sessions related to customer service skills, communication, products, and call handling procedures.
- Assess trainees’ performance and provide coaching and feedback.
- Identify training gaps and recommend improvement plans.
- Prepare training materials, presentations, and training activities.
- Monitor the effectiveness of training programs through evaluations and performance results.
- Coordinate with Call Center Supervisors and management to align training needs.
- Maintain training records, attendance, and performance reports.
- Support continuous improvement of customer service standards.